I had to have an emergency C-section and this was the best place I could’ve ever been for me and my baby. I was checked in on Saturday and told that I was gonna have to have an extended stay. Every nurse every attending doctor every resident doctor was so kind to me - they answered all of my questions and they gave me information at my own pace and in their own words so that I can understand what was happening to me.Although they tried their best to keep me there for longer, for the sake of gestating my baby longer, my baby and my body were not having it.I was deathly scared they took the time to look me in my eyes every step along the way including the getting anesthesia including put in the oxygen mask on me and while the nurse was on top of me holding in my placenta look me in my eyes and let me know that they were going to do their best and take care of me. Words cannot express how gratitude I have for you and I love always people every single nurse even down to the cleaning lady Miss Anna was so nice to me giving me books when I thought I was going to be there for a long time answering all my questions

My mother is here for the second time in 5 weeks for TIA( mini strokes). The staff is caring, professional and eager to accommodate their patients. Everyone: ambulance, ER, nurses, Drs, nutritionists, cleaning staff, has been excellent care. Givers and doing a wonderful job! The stroke center and staff are phenomenal. Thanks to all! Excellent Covid protocols.

Be prepared to wait and have no one check on you after triage. I came in with chest pains and I have been in waiting room for 5 hours so far.

Jcmc after becoming a Ballad Health partner is now not a good hospital If you do not have insurance or on Medicare You might as well stay home If you are wealthy and have top quality insurance then this is the place to go . You will get the best care If you are in the poor class You will get better care at a free clinic.

Worse hospital you can go to. Just last night a male nurse was asking my wife to touch him down there and refused to give her the necessary meds because she refused to do what she wants. This is not nice

Took care of my son real well. everyone was nice it was a nice change from past experiences thank you emergency dept for tending to him and his needs.

Good hospital, with Children’s hospital adjacent to hospital. They have level 1 trauma care and that’s the only in the region now. I was admitted to JCMC for 3 days once and the staff was really nice, the doctors was brief and not very thorough. That’s the only reason I didn’t give 5 stars. The doctors bedside manner was bad and not very helpful in explaining my injuries in detail.

The nurses and doctors were good to the person Im a caregiver to. The people were sweet to the people asking for badges with the patients room number and they asked the normal questions concerning the coronavirus. The bathrooms were spotless. I ate at the cafeteria, Lenny was the cashier and was kind and was making sure the plastic silverware machine was stocked and the area was clean. The lady cooking hamburgers did an amazing job as well. She put fresh fries, onion rings, etc. out. I loved my Turkey Burger and she also asked If I wanted seasoning salt on my fries. Perfect 👌 experience.

Both my parents were hospitalized at JCMC with covid. The care they have gotten has saved their lives and they will be returning home to us. I am thankful to God and staff of the hospital for everything they have done.Why I rated only two stars:My father was moved out of ICU yesterday 9/1/21. I was instructed by the nurse in ICU to call the hospital operator to find what wing of the hospital he taken and his room number. Upon calling the hospital operator I was notified that she had no record of his transfer and to call back later to see if the it was registered in the system that he was moved.This phone call was made at 7:30 pm 9/1/21. It is now 11:08 am 9/2/21 and I have called again and the operator STILL DOES NOT CURRENTLY SHOW MY FATHER BEING IN THE HOSPITAL!!! This is PROFOUNDLY UNPROFESSIONAL!! The operator knew of no one else I could speak with to resolve the issue. I am now just at a total loss and appalled.Again, thank you to the medical professionals for saving my parents lives but the administrative staff needs some training. I hope my experience is not shared by any other families.

It was unbelievable the staff Dr. couldnt have given an less of a dam about the person . In 3 weeks they never asked me about any thing I have never experienced any group of people that cared less about what they were doing in any field. I never saw a Veterinarian treat any animal with less humanity than the hillbillies here showed me,I should have run ,to the nearest large city. If this format would let me they would get less than zero, thier gessing at what was wrong was so far off and use of 100 year old Meds. Almost killed me if I hadnt had my phone to find the latest 9 year old treatment my self I would have died.They told me I had a Zero chance of living 30 days and shipped me to a rest home to die.That was over a year and a half ago and my test now dont show any major physical problems.If you are thinking of retirement here THINK AGAIN!!!!

Great hospital & staff! Really care & Ive never had a bad experience there!

The nurses and docs are doing everything they can to save my dad but 1 person a day for only 2hrs is not right. Family is part of the healing process and to restrict family only to 1 person for 2hrs a day is ridiculous. The person or persons who made this stupid rule doesnt have a heart.

I sat in the ER waiting room for 7 hours. And I’m not complaining about the wait time bc I know there is a shortage of nurses and covid. I asked them if I needed a referral for a mental health facility and if I was in the right place for one. After hours of waiting and calls to inpatient Facilities, I found after that I didn’t need a referral after all and they lead me to believe I needed one. So now I’m on my way to an inpatient facility at 8:30 at night when I could’ve been there at 11 o’clock this morning.

If you want to go to a place that will lie to you and not take care of your loved ones. Then JCMC is the place. I Would not take my worst enemy to this place. They are pathetic. Ballad Health is a disgrace to society

The staff is fine, however had to get an MRIHad to leave in the beginning of procedure as the machine was unbearably!!! loud. I have had MRI s in the past & never in all the years have I ever left in the middle of a procedure.Wearing headphones didnt even help! It was torture! I think there had to be something wrong with the machine sound wise. I will not go back!!!

If I could gove this place a negative number I would. My fiance had meds that he really needed after he got discharged but they canceled his prescription before we could get it and apparently no one at the hospital knows anything about it. Horrible service

The nurses are like the best...Very over worked but still care very much about they patients

Ballad Health is by far one of the worst medical care facilities in the area. Corrupt, lack of patient care, and rude.They lied about preforming tests that they did not preform on a family member. Were very rude, and had a lack of patient care.It was a lot better when it was owned by Mountain State

I cannot express my gratitude to this hospital for the wonderful care to my family member that was on palliative care. I work in a main hospital in Denver Colorado also. without them knowing that I was a medical professional my family member received even though they were on end of life care. Everything they did was perfect and that is a very rare for me to find and a medical system. I promise you I could find no problems. very thankful to the many nurses and awesome CNAs on the floor! You guys are amazing ❤️ so

We were supposed to have a c section at 10am be there at 7:30am. At literally 7:27am as we were pulling into the parking lot (30 min drive from VA btw) we got a call saying they have neither the beds nor the nurses to perform the procedure. My wife is 36yrs old, with high risk pregnancy. The nurse was rude. Literally every single thing has went wrong during the 9mos we’ve unfortunately had to deal with Ballad Health. The left hand doesn’t know what the right hand is doing. Ur heads are so buried in ur derrière that u can’t see the anything but the money signs that walk thru ur door (patients). I’m absolutely disgusted by u & ur facilities. And as soon as I’m done I’m calling the corporate office and giving several pieces, if not all, of my mind. Thanks Ballad. I now know exactly what the old saying goes of “they could f up a wet dream”

This is the most disorganized operating room I have ever seen in my 23 years of being a surgical tech. The director, supervisor and the rest of upper management lack in employee appreciation. My introduction into the operating room was… just find a room to go in. This was my first day. The rest of my days there were horrible. I see why they are short staffed. They show no patient care at all. You as a patient are just a number. The nurses constantly fuss and argue. With my own eyes I’ve witnessed nurses talking horribly about patients. The list goes on. Good luck.

Wait was loooong at ER what tests the patience some. Maybe a more frequent update of progress might ease the wait some, so you know you are not forgotten and the process is still moving on. The staff was great though, thanks for all you do !!!!

This is a joke of an establishment. I sat in the ER for 10 hours just to be told I needed emergency surgery. After surgery, they left me in the hospital for 5 days with no answers because they lost my lab culture from surgery. The doctors nor case managers never answered my questions. They told me Id be sent home with home health just to tell me no that I actually dont need it and to ask my friends to take care of my wound for me. I will NEVER be back to this joke of a hospital.

If I could I would give negative ratings. The service and hospitality is horrendous.

Considering the horror stories on tiktok about this place and the absolutely terrifying birth story I have never been able to forget, I hope I never end up in this hospital. The way sick patients are treated by nurses and doctors is absolutely unprofessional and absolutely humiliating.

Awful hospital. My sister went in for a pain in her neck and is now being kept in the ER for being homicidal?????? They say they are transferring her to a psychiatric ward but she has been waiting for days to be transferred and the nurses have refused to let her or our mother talk to a doctor. Really unprofessional and I personally would like to speak to the director to see if they know this is how the hospital is being run. Refusing a patients request to talk to a doctor is so unacceptable in Healthcare. This facility has made me nervous about visiting ANY hospital and is one of the reasons people are so afraid to get medical health in this country.

This place has been here forever, and has recently received many updates that has improved its look and feel.Definitely stop by the cafe on the hours that they are open because you will get the best service out of anywhere.☕🍪🍰🍕🥪🥤🧃Not to mention this is a medical center, the people that work here perform literal miracles in science and medicine. Be kind to everyone that works here treat everyone with respect including the guests dont trash the place if you end up having to stay longer than expected in a waiting room.🦾🦴💀💤🙏🛀🛌👩‍🦽🧎👼

Let me start by saying , the nursing staff is under paid and under appreciated. I stayed on the 3rd floor for a little over two weeks and the nurses made that stay way easier. The thing is everyone in there is sick , hurt , vulnerable and a lot of times lonely. They not only provided excellent medical care but exceptional compassion to everyone I met. There not the biggest hospital. They dont have the best medical equipment. But what they do have is nurses who CARE !!!

They told my friend to just use washcloths to wipe her newborn baby’s bottom because giving more was not in their budget. What a joke

Extremely slow and Extremely poor patient care!Went in for extreme pain in my left side just below my ribs.Waited 3.5 hours , was finally given a cat scan .Blood work results were never given to me, cat scan was normal. They gave me meds for my stomach which did nothing because it was my side not my stomach.They finally gave me a muscle relaxer through my IV after I had been there for 7 hours.The muscle relaxer eased the pain, they then discharged me with a prescription for protonix............ protonix is a stomach medicine. Since it obviously was not my stomach...........WHY????????? That is 8 hours of my life I will never regain.............

Once again another bad experience at this wannabe level one trauma center. I went to the ER via ambulance because I kept taking nasty falls in the middle of April. My blood pressure was also extremely high, which they did get that under control. I kept complaining that my lower back really hurt and I had a painful lump near my left knee. They didnt do any xrays of my lower back just the upper and they did do an ultrasound on that lump which they misdiagnosed as a hematoma. I was there 5 days afterwards I went to rehab. I told the nurse practitioner at rehab about my back which she did order xrays and it turned out that I have degenerative disk disease. She also ordered another ultrasound on my knee and found out it was actually just fluid buildup which could have been drained! This place is such a joke. They pretty much refuse to treat pain, like you are lying!

If I could give this place a negative star rating I would. 8 hours in a waiting room is beyond ridiculous and we thought Smyth County Community Hospital was a joke. And to think within Ballad health this place is considered “The mothership”, what a joke.

So most of the nurses are absolutely fantastic at their job here, so nice and informative, but there are several who think its okay to offer personal opinions when they arent wanted nor needed to the family members of patients. One nurse told me that my dad couldnt talk on the phone and I said okay sorry he just hasnt spoken to his son in a long time and this woman had the audacity to say well it could be forever. Totally uncalled for and unnecessary.

I have respiratory issues and they insist I wear a mask that makes breathing harder than it already is.Ive been sitting in the lobby for the better part of 4 1/2 hours having extreme difficulty breathing.Im under the impression that the majority or staff employed here are incompetent and shouldnt be trying to tend to the ill.If you are in need of medical care pick a different hospital.

AVOID. Their ER visits are almost all deemed level 5 (most expensive). If you go and have an X-Ray and blood draw done to confirm what you already knew was the problem, they will make you a level 5 to charge you as much as they can. Went through a review of my bill (which took 3 months) and they didn’t even call me to tell me the review was done or the rationale for why the bill was still level 5 other than “we did an x ray and drew blood so level 5”. This hospital is a true scam and should be ashamed of their point system for ER visits. It is a cash grab plain and simple.

HAve been on and out of the facility at least 8 times now..seem to get the same run around..Admit for 3 days and then. Be discharged to an outpatient group that costs twice as much.. same spymptoms: extreme vomiting,direaghand severabdominal painDr quick Treet vomiting and direagh them expect the rest to be taking care of by use of Motrin. Sat 2 days complaint of sever pp Pain was seen by half s dozen Drs and Twice as many students yet no help.

Absolute WORST experience in a medical facility in our entire lives. My husband was admitted to the EMERGENCY ROOM at 4 am where waited in the waiting room for 4 HOURS. He was finally brought to his own room where he waited for 7 HOURS for the emergency procedure to be done. It ended up resolving itself THANK GOODNESS bc ballad was absolutely no help at all. He received an IV, an X ray, and a Covid test, and we received a bill for $1500. We have called ballad health 9 times over the last 3 months to try and understand the bill and get it decreased, as ballad did absolutely NOTHING to help my husband. After months of calling, they told him he owed the full $1500. Absolute SCAM of a hospital. DO NOT GO HERE.

My daughter was there to deliver her baby and the nurse that helped deliver, was one of the rudest most unbelievable and unhelpful nurses Ive ever saw, her name was Mony and is truly a disgrace to the nursing profession!! JCMC should reconsider the employment of that individual! Word of mouth travels fast in this little town and Id like to get the word out about bad people such as her because no one should have to deal with a nurse like that going thru such a traumatic experience as having a baby.

Thanks for the MRSA, thanks for sending me home to suffer so badly that I decided to head to North Carolina where I actually got the treatment I needed, thanks for allowing me to sit in a waiting are for more than 7 hours.

When my daughter texts me upset, because her and my grandson need to be seen at the ER, and are turned away!!!! She is sick and so is he. She was made to leave and told to take him to childrens ER. Doesnt make sense to me. They should both be seen at the same time! Hes 7 for crying out loud! I hate they were treated this way and pray I never have to visit there. Didnt think you could turn anyone away seeking medical treatment!!!!

Currently still sitting here in the ER. We have been here all day, there was one elderly man throwing up and weak he waited from 9am until 2pm and left because they wouldnt call him back. Another man here with chest pain was given a heart monitor and sat in waiting room 10 hours. My family member has no doing in his feet and cant walk suddenly, we are going on 6 hours here.

Update on life threats I called to report this & was THREATENED YET AGAIN BY HOSPITAL STAFF! BECAUSE THEY REFUSE TO DO ANYTHING ABOUT THEIR STAFF THREATENING PEOPLE! Do yourself a favor & go WAY WAY FAR AWAY FROM THIS PLACE ITS NOT SAFE! Guards & Staff are AWFUL!

I went to the ER thinking I was having a stroke. Turns out I was. They brought down my blood pressure and kept me calm. They are so busy and overworked and I imagine very tired and stressed with everything going on. They didnt take that out on me though. They took great care of me in the er and on the stroke ward. Dont hesitate to go there if you need care.

My father needed triple bypass surgery and was in the hospital for 4 days before the surgery. I was told for 4 days that I could come to the hospital at 5am to see him before the surgery. Get there at 5am and the nurses then rudely inform me I cant see him. They seemed to take pleasure in telling me that. It just reinforces my belief that the medical center is a second rate hospital. I would take Holston Valley of the medical center any day.

These folks are very hard workers. The best of the best!

Horrible hospital!! Wouldnt come back here even if I was dying. I came in the ER with chest pains and shortness of breath among other symptoms and all they did was stick me on a heart monitor and leave me in the waiting room for almost 9 hours. No one came to check on me, even with my erratic heart beats dropping to below 40 bpm and the monitor beeping and turning yellow. The waiting room was full of people, including a diabetic elderly woman in a wheelchair who had came in by herself by ambulance for falling and they had her in the waiting room for nearly 24 hours, she had to stay the night in the waiting room, in a wheelchair, and the only thing they brought her was a blanket to sleep with. No food or drinks. My aunt actually left and got her something to eat because she was so disoriented from starving. The nurses who originally hooked me up to the monitor and the receptionist lady were the best interactions I had all day from the staff, the man asking the covid questions was extremely rude and the doctor and nurse who tended to me later were apathetic and seriously need to work on their bedside manners. The doctor didnt seem to care, he seemed more concerned with getting me out of there to free up the bed. Which was ironic given the amount of people who were waiting and I counted 4 open beds as i was leaving and coming in. Nurses standing around talking to each other or on their phones. Every question i asked the doctor, he responded with the same robotic answer. He told me at least 3 different things that he thought was wrong with me, none of which would coincide with each other. Then on my paperwork it pretty much says inconclusive and to follow up with my primary care provider. He said that if I felt worse later and if I decided that I needed to come back that he wouldnt do anything for me. Real comforting! Glad my insurance is paying these people to do absolutely nothing productive. The nurse that took out my IV wrapped the bandage on too tight and my arm started becoming red and swelling up within minutes of her wrapping it. I told her thank you anyway and she walked off and ignored me. I dont care if this is the closest hospital to me and Im dying. After my experience and reading others experiences and seeing that the only trauma hospital in our area has maintained a 2 star review for awhile, I will NOT be back. Shame on you jcmc, if you dont care about people and genuinely want to help others...find a different profession. Myself and others are suffering due to your lack of diligence and care. The media would love to get ahold of this Im sure.

I am sharing this to let you know, if you are sick dont come here. I have been here since 11:00a.m. I have had low oxygen (like82) Major headaches and coughing up green stuff. So I sat in the waiting room from 11 until 6, then in the backroom from 6 until well lets say its 745 and still going. This place is a joke.

Why are they allowing 40 people in one room waiting too get COVID shots this is why our numbers haven’t gone down much at all !!! They should no better and have a drive Thur COVID center it only takes one person too have covid too get it too everyone coming in that day

My blood pressure was 168 .over 100 ..my. friend called ahead of time talk to nurse,about what was going ,its 3:40 a.m.before II got there.They was waiting on me at the door..You couldnt ask for better service...made me feel better,and glad I got there when I did. This wasnt the frist time I had to go to E.R.for this..Thank God and all the doctors and nurses that was waiting on me..Im happy and glad they knew how to care of me..Thank You..

My son was facing a life-and-death situation and they did great. They saved his life. A nurse named Tyler Murray was exceptional. Thank you from the bottom of our hearts !!!

My fiancee had a bariatric surgery there wednesday and was supposed to get out today. They waited til 5 or 6 to let her know theyvwere bringing oxygen to the house to install and had her waiting there all day for it to come there so now instead of being home most of the day she is still waiting on mw to get to leave to come get her. Nurse was great tho.

I took my ma there this past Wednesday due to congestive heart failure she passed out n the time I helped her out of car and she walked in and parked the car about 20 feet from the E.R. door and walked in they told me I needed to speak with a nurse and proceed to follow me to the front desk were there was a nurse and the guy lets her know who Im with as he says her name n refers to her the ladie who passed out and as Im bout to ask her what happened she scolds the guy and says what are you talkin about she didnt pass out she is fine no-one passed out hateful so Johnson City Medical Center Ness to be investigated they were wrong and was harming my mom they are supposed to help people.

Bleeding out ... we have waited over 10 hours in E.R for a stitch ...still have not been seen ...

My wife came through ER with severe abdominal pain. The doctors here did not palpate her abdomen, simply ordered CT scans and ultrasounds. The best thing they did was give her meds.

Wouldnt even let me see my dying grandmother, enough said.

Almost 24 hours no food, no water. Kept denying my dad water because they needed to run tests which they decided not to. Once he finally got to eat they said they would have to run tests and asked why he ate because they would have to keep him am extra day to do them. IVs in him with nothing hooked up to them. And the test they were got to run was not even for what he was in there for. This used to be the best hospital around here but since Ballad took over every single nurse and doctor are their puppets. Having to follow ridiculous policies that hurt and diminish a patients comfort.

If I had the option Id give them no stars. They were very rude to my momma. They told her she tested postive for Covid and we knew better and when she requested another test they told her they wasnt gonna waste another test on her. My momma had stage 4 Lung Cancer and fluid built around her heart making it hard for her to breath. They done surgery even when the test tested positive they told my sister she couldnt come be her they didnt even tell us she was having surgery. We got the phone call that she had passed away because she had coded. I dont appreciate the way my mom and family were treated by these quacks..... They dont deserve a good word for the 5 floor!!!! My momma was to good of a woman to be treated like dirt.

Called to speak with nurse to see if injury was bad enough to need a visit to the ER. We were told they’d call us back in about 20 minutes, and if they didn’t call us back, then we should call them. We waited for 30ish minutes and called back. The lady who answered said she didn’t recognize our name even though we had just spoken to a very helpful gentleman named Bobby who took our name and number down. She hung up on us. There’s no chance we could have called a different hospital. I just hit redial. Very disappointed in her rude demeanor, and grateful that the injury is minor and she didn’t hang up on someone with a life threatening condition.

Was in hospital 2 days and had stress test. Nurses and doctors were extremely nice and efficient.

Probably should have read the reviews before going here, however when you’re in a state of panic, and new to the area, it’s not really the first thing you do. First and foremost; my grandmother and aunts are all EMT’s and nurses, and have been my entire life; so I have the most respect for the profession. This experience however was pretty disappointing, to say the least. We arrived around midnight and just left 4 hours later still without being seen (my girlfriend discharged herself). It was an extremely slow night, considering we watched MANY nurses just stand around and bs. My girlfriend got through triage fairly quickly.. after that we waited about an hour to be brought back, after being brought to the back we sat there for 2 1/2 hours. She was/is bleeding where and when she should not be.. as a woman that’s something that is very serious and should probably be treated as such... after being brought to the back the ONLY thing they did was have her give a urine sample and that was AFTER 2 hours of waiting and her having to ASK for one. When the woman came in to gather insurance info she had told us that we still didn’t even have a doctor assigned. After going on and reading all the reviews; we decided to not sit and wait around for another 5+ hours just for a nurse to even make themselves known. This is absolutely ridiculous and whoever is okay with the hospital being at a steady 2 star rating clearly does not care to change anything considering the same exact complaints go back as far as I can see. So just like everyone else, we will be taking our health concerns to a hospital that actually cares.

There is not enough time in the day to list all the negatives and truly cannot come up with even one positive thing to say. With this bought and paid for illegal Monopoly there is no option left in our region for quality health care or decent, respectful,and professional staff. Ballad Health is not only a embarrassment for our area but being our only choice is a very dangerous situation for us all!

Unfortunate multiple stays was treated with high respect from staff doctors on call got to the point with quick results love your hospital love the staff thank you so much Johnson City Medical Center

I went in several times to JCMC in the past 2 years. From stitches or illness they have always been very nice and always with a smile they try to help.. Triage they help wait times are a little long but its a small hospital in a growing community with Alot Going on right now in these uncertain times I have never once had a bad experience by the staff, Ive never had a problem with anybody who worked there and recently I spent 10 days in there and they did everything they could to make me and keep me comfortable. I take meds for pre-existing condition they got that stuff right away and started giving it to me when I was admitted. I mean if youre looking for Cedars-Sinai, then youre going to be disappointed but if you realize its a small hospital anbd a small town thats getting bigger by the day. Also working under great strain and adversity. judge it by the care you get from the nurses and from the doctors alike I would give this hospital 5 out of 5 any day. They took care of me and treated me really nice all of the staff was wonderful from cnas to doctors. Im glad they were there when I needed help.

We were told that my mom was recovering and on her way to a rehab facility right up until the day she died. I had to bring it to the staffs attention that she had edema in her hands (from the kidney failure) days before. It was brushed off and a nurse even said Ill just change the sheets then.Her wedding ring went missing as well as flowers, cards, gifts and other personal belongings. Because of covid, it has all been brushed off the same way they ignored her condition.They intubated her twice against her written wishes and without even an attempt to gain consent of her legal POA. They later botched a tracheotomy that required a second surgery. It was extremely difficult to get updates about our mother and step-father who were both infected with covid. The hospital refused to volunteer info and required us to call daily and beg for information.Ballads visitation rules are inconsistent. In some cases they will let the family suit up and go into covid ICU. But once a patient is no longer contagious, only one family member can visit through the remainder of a patients stay.There are good people in this place but it all seems to be overshadowed by apathetic ones and an apparent theft issue. Covid is always the excuse!

You couldn’t pay me to go back. If you wanna spend 8 hours sitting and waiting and never seeing a nurse or doctor this is the place to go. Oh not to mention they have no compassion for patients and can’t even ask if you need anything like food or a water. There was no soap in the room to wash your hands if needed. The room I was in had roaches crawling around and blood on the walls. Honestly Ballad just needs to go I’ve been to plenty of corporate hospitals that thrive in money and that’s all they care about but this is by far the absolute worst

I was in this facility recently, on the 6th floor! The treatment I received from everyone was exceptional! I am from middle Tennessee originally and will not call out the hospitals that I have had care in but none of them reach the point of excellence of JCMC! All of the nurses were so kind and caring- I could hardly believe I was in the hospital- it was like I was cared for by family! Dr Keith Huffaker is my doctor and a more kind, caring doctor you will not find! His patients come from all over the area to see him for his expertise! Will be ever indebted for my care!

Over priced for the care received. Several extra tests were done. I believe it was due to the good insurance I have.

This hospital needs to be cleaner, more well staffed, and more efficient. The wait in the ER is unreasonably long (2 hours), the guy at the ER desk was apathetic and employees walking around came across as unhelpful and uncaring. Once we got back into the ER area things improved thank God! This hospital could be so much better and I really hope and pray they work on improving things! Patients are people who are in desperate need of help and good care by the time they come to the hospital, and they are grateful for hospital employees who are able to get them better and be helpful, gentle and kind in the process.

Years ago JCMC was an excellent care facility; sadly that is no longer true. My husband was admitted Wednesday night due to severe abdominal pain. From the time he was sent to a room until being released this afternoon noon, not one dr came to his room to discuss what was causing his pain. His bed was not changed, no one offered him a shower/sponge bath, he waited 2 1/2 hours for a cup of ice. Mind you when he finally did get it, it wasn’t his nurse or CNA it was a respiratory therapist. When he asked his nurse this morning about seeing a dr or what they might have documented in his chart she told him she didn’t have time. When she brought his discharge papers she said you can read this when you get home and do whatever you want with it. I understand everyone is overworked due to COVID, but this IS NOT the first time he has been treated this way. He was in there just a few months ago and the service was the same. Basically he wasted time and money because he doesn’t know anymore about his condition now than he did before he went.

My husband kelvin coffey was put in here due to bleeding ulcers. He coded out we almost lost him. Thank the dr that saved him. But my review is based on the fact they have nasty rooms a nasty waiting area that hasnt been cleaned or wiped down in a week. If something happens again he wont be back here. I wanna thank ICU nurses calvin,shane,an allison for being the best an caring.

You would be better off taking your family member to the local vet and having them euthanized. Never had a pharmacist prescribe medication? The medical care is poor at its best.

The most humiliating experience for my daughter. Younger nurses extremely rude and disrespectful to many people coming in and out dont know whos who everybody seems offended if you want to know who they are. Horrible experience wouldnt recommend anyone thats made mistakes in their life to go to this hospital

My daughter in law just got up and left becuase she was left in a room, no lights, in a wheelchair and no one came to see her! Finally after she called out to someone, they told her they couldnt do anything for her. What the hell!

This hospital appears to be running efficiently today. For what thats worth.

My mother-in-law has been in ICU and the family has held meetings with the doctor to discuss options for trying to keep her alive. Today was supposed to be the final meeting to decide her future and whether or not we take her off everything and let her go peacefully. Not only were the nurses rude and insensitive to our situation, they only wanted her two sons and father up there, leaving me and her sisters in the dark and unable to voice our opinions. After quite a bit of fighting to go up, her sisters were able to go up with a lot of resistance but only for the meeting, leaving me alone. I have been there for my mother-in-law while she has been sick before. I am just as much her son as the others. The doctor previously had said we ALL could be present for this meeting as well as visiting her in the future. Now because of these nurses and whatever claims they spew, I may not even get to say goodbye to the woman who accepted me more than my own parents on some stuff.

The nurses and doctors are exceptional and professional in treatING me and other family members.I cant believe the stupid comments that people write saying we should pay people based on their reviews. Then that dude should get paid thr same way - or people who think its the same as a regular doctors office - that are increasing the cost of medicine for everyone because they are stupid.

My husband had a Heart Cath test yesterday - the nurse called me on my cell stating she called in a prescription and my husband HAD to start taking this medication tonight or his stint would close - the medication was very expensive and it provided us with some financial problems with his prescriptions - we are retired and on medicare.Also the nurse told me she explained to my husband what to do and how to take care of the wound - according to my husband he was told nothing - received some papers in a plastic bag - they DID not have him sign anything - wheeled him out the front door to our car.Today he tried to call the doctor - received a recording - he also tried to call the nurse - no answer.Why is it the older senior citizens have to pay the price of a corrupted health care system?

All of the nurses and doctors were very nice to my little brother when he got to the hospital, but Theo next thing that makes me kind of sad is that they won’t let me stay with my brother because I’m not a 18 and older but I totally get it because of all of the COVID-19 thing. They nurses and doctors were very kind towards us! ❤️

I went to the ER with flu symptoms and Eddie was the nurse practitioner I was seen by. He is awesome. He cuts straight to it. Very nice and understanding. He is amazing.

Its a small Hospital and nice staff.

Descent hospital.

No charging stations for electric cars

RNs Lucas and Phil on night/morning shift were awesome. Checked on me multiple times and gave me a few laughs. The ER is lucky to have them!

A Dr. callously told my sister to put an inflatable mattress in a Uhaul to get herself home after she broke her leg in two places. She was allowed 2 days of hospital stay and no pain relief before kicking her out (with good insurance). I sincerely pray that God in His infinite mercy allow the type of judgment that would inspire this physician to no longer inflict the indifference and suffering he prescribed to her (and no doubt others). Thank you sincerely to the EMT, PT and OT staff for their exquisite kindness and care. So if you should find yourself being cared for by this unfortunate spirit, I suggest you wear a garlic necklace and carry some Holy Water in a spray bottle to keep the Snake away.

If you want to be lied to by staff and chaplin resident then this is the place. But then again what should you expect from Ballard

They took me off the wrong medication so now I have seizures everyday. I live really far away so I was a little late so they wouldnt take me back and see the doctor over my medication. Now I have to have seizures everyday again.

Amazes me how rude the nurses and doctors are. Im always honest and open about my history and instead of them appreciating the honesty Im treated like scum. Even though I tell them from the get go that I am not asking for any type of pain meds Im treated like a pill seeker. Nurses as well as doctors are rude. Its humiliating to be treated like that. Several times Ive went in with pneumonia and they tell me nothing is wrong only to go back days later and have to be admitted because they wont do the testing to see it. Tonight when I complained about the way I was treated by them I was told well your still getting treatment arent ya. Not to mention my BP was 2 something over 1something. They did nothing to try to get it down and when they discharged me it was still 190 something over 1 something. Crazy

I must say they have saved my life so many times. I.live a hour and half away. This is were I always get sent to over my heart. They have been very good to me and all there are very knowledgeable on many things they are best known for the heart part. I would travel anywhere to get to them......

Don’t take your family members here. ever. they lied to us about a loved one waking up and responding, lied about her status, and even lied about when we could call, saying they “no longer take calls”. Pathetic excuse of a hospital. take your family member to the vet before here. Awful people.

My husband was in ICU FOR 10 Days and the nurse was great except 1 , Trisha needs more ppl skills classes ,she doesnt know how to treat and listen to loved ones .

This is for the ER. I am actually here now. I had a call ahead from nurses at a dialysis center. They told me they were expecting me. So I have been here for over 3 hours IN THE WAITING AREA. I have been checked in and they took blood and I even have an IV Port, but Ive not been put in a room or anything. I am not the only one, there are at least 3 people with IV ports, one person thats puked her guts up and other random people. When I got here the waiting room was empty. A few people have gone back,u but its been avery few.This is UNACCEPTABLE!

Came to this hospital with my wife for our sick infant the guy working at the desk named “Jonathan” was rude unprofessional had tattoos showing on his fore arms was very confrontational I nicely walked up to ask what was going on after 3 hours he looked it up and laughed said oh they skipped you.. if that wasn’t bad enough he kept trying to attack me as I was walking away saying I should have listened better raising his voice I said you need a better attitude don’t talk to me and he kept saying rude things for no reason will never come back here again and will tell everyone I know not to cause you will get made fun of and treated like trash no cares give

If I could give zero starts I would, we came in with my fiance over severe migraines that he kept having for over a week. They took him into the back room for his info and blood work. They sent him back to the waiting room and we waited for 2 hours for them to call him in and literally speak to him for 5 minutes. The physician assistant that saw him was extremely rude, she walked in like she was doing us a favor. Never once explained what was checked in his blood work, all she said was everything seemed fine. Come back of you still having issues. I have never experience anything like these in other hospitals that Ive been to. Horrible.

We moved here from Florida and the staff for labor and delivery were amazing! It is my first pregnancy and they are very supportive and great at explaining and answering questions. I recommend anyone to deliver here!

Hospitalized for 1 week, two separate times. The nurses and staff were really great... everyone from the cleaning staff, to the people who bring your food. Shockingly, the food was really good. Cant say the same about the doctors.

Been to the ER here 3 different times for the same thing. They take my BP, do an EKG, and take an x-ray. THEN THEY DO ABSOLUTELY NOTHING TO HELP ME...this last time I was there for 3 and a half hours before I left. They never called me back!!!What good is an ER when nothing is done to help?I see very familiar complaints here. Whos the CEO thats making millions off of this joke?

My mother was brought here from assisted living for chest pain, since she got here I have been witness to the worst hospital care I have ever seen. I have heard nothing but excuses for very sub par care, we have been here 36 hours and my 84 year old mother was not even offered food we have had to ask for a tray for her every meal. There is absolutely no communication between the staff and patients or family as to diagnosis, and a seriously evident lack of care expressed by the staff. I do not in any way recommend this facility and will not ever use it again. I think their 2 star Google rating is probably more than deserved.

Hands down one of the best hospitals that I’ve stayed in. The dr’s, nurses, techs, and staff were so nice and very accommodating. If given the choice I would definitely choose them again. Also would highly recommend them to anyone!

Total waste of time and money! Went to the Emergency Room for sever anorectal pain and all they did was taking tone of blood from me and a stool sample just to make sure that I wasnt bleeding! When I asked the nurse practitioner about the diagnostic tests that they should have made to diagnose my condition she replied we dont do that here! Just got discharged with 15 pills of NSAIDs for pain and no diagnosis whatsoever; proves my point that most nurse practitioners should stay at home and cook for their husbands.

Went there last night with my adult son and they left him in the room for two hours. I would tell the nurses stuff about him the looked at me like it was an inconvenience and I was interrupting their conversation with other nurses and security guard. And they didnt do anything until my best friend came to see me and they actually listened to her and the doc came five min after she got there. And they discharged him without seeing if he could walk or anything. I used to recommend jc medical but I do not now. And I will not be back. I will try Franklin woods and if we get the same treatment then I guess I will try a different hospital til I get one that gives a damn about their patients.