I would highly recommend this place. The staff were very friendly and helpful; they accepted me as a patient at the last minute when I called from I-94.To the staff—thank you so much for helping me when I had an eye issue on a road trip.
Called to request a prescription for a mutual patient and the lady on the phone was kind of rude like me calling was a nuisance to her.
Great Customer service, Dr, Fronk is friendly and professional, Sandy did my pre exam and explained step by step what she was doing and why, and Jody always knows what I like and is quick to find a frame that I love. Only negative is that the 50% off still cost me over $800.00 for eye exam, frames, lenses with scratch guard.Still i believe you get what you pay for and they are so good about fixing my glasses when I walk in and like I said the customer service is fantastic. Highly recommend if you dont want to be treated like a number.
Dr. Frohlich I found you to be a recommendable eye doctor. Thank you for your professional customer service. I found great displeasure on my visit when I was told that the 30% off sunglasses that was advertised and promoted to me while I was making my selection did not apply because I have insurance. I took a poll and found that the average person would assume that the price is totaled, the 30% is taken off, then the balance is submitted to insurance. I feel penalized because I have insurance. I almost got a big speech from the person who took my money about how we will lose money that way until I told her that the workings between your office and the insurance company are not my concern. Please in the future advertise correctly. This left a bad taste in my mouth. Beth Doyle-Lautt
Paid $491 dollars for checkup and ordered new glasses. Glasses reflective coating so wore off I can’t wear the glasses not that I can’t see thru them but looking at me u can’t see my eyes it’s so bad. They claim wear and tear glasses are 5 months old. I have ten year old sunglasses that look better. They say they weren’t adjusted right. It’s a for profit place may as well went to eyemart or Walmart been better off least get what u expect. I have pictures of glasses and correspondence if anyone wants referrals nwgratton at gmail