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Panache Salon & Day Spa Inc
525 W 3rd St, Jamestown, NY 14701, United States
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Re
Review №1

All of the staff here are absolutely wonderful and extremely accommodating. I typically call and schedule same day appointments and when Im there on my lunch breaks from work they get me right in and out. Wouldnt go anywhere else for my manicures and pedicures.

As
Review №2

I went in for my first ever pedicure and it was so nice! the woman did such a great job and i’m so happy with how it turned out. all the staff members that i came in contact with were very nice and helpful. overall a very pleasant and relaxing experience. highly recommend

Su
Review №3

Amazing facial and eyebrow waxing. My mom comes here for the spa pedicure and massage, and she has never had a bad experience, nor have I. Totally recommend this place!

Je
Review №4

Excellent! Amanda and Brianna were fantastic and did a great job with my mani and pedi! Highly recommend!

Ka
Review №5

I had the combo brow. Great visit from start to finish. I was very comfortable with the entire process. Amanda C. was very professional and explained everything thoroughly. My brows are amazing!

Li
Review №6

I love this salon and look forward to going when and appointment is booked. Very professional and knowledgeable. Amanda B is a rock star with my hair and I constantly get complimented on it. The quality of work from these lovely women is something you would expect in large cities. I’m glad I found this place.

Sh
Review №7

Wish it wasnt as expensive as it is. But I do receive wonderful service everytime I am there. Alicia always does a wonderful job on my hair!

Sh
Review №8

Kristie/Panache Salon and Day Spa Inc is an exceptional Stylist/Salon. The staff are all professional. Kristie only hires the best! I love the Aveda hair color and products. My hair looks and feels fabulous.

Je
Review №9

Very pleased EVERY visit. Amber is awesome.

B
Review №10

They do a really good job. This is where I go for my cuts, only had one bad cut but it was taken care of for no extra charge. Fair pricing.

La
Review №11

Amanda B. does my waxing. Her experience is clearly evident and her professionalism is second to none.

Ci
Review №12

This was great. I got my hoo hoo waxed for summer and my hair did. I was so pleased i went back and got it all waxed again, even my girlfriend told me it is the smoothest in the land. Thank you Panache.

al
Review №13

Friendly staff and an awesome cut.

Sn
Review №14

Loved my haircut. I had some questions about hair treatments and manicures which Amanda was very helpful with. Good staff, clean salon and quick service. Will be going again for sure!

Ka
Review №15

I was part of a wedding party, and we had our hair and makeup done here. The girl who did my makeup had to redo it multiple times because she kept messing up. I ended up doing my own eyeliner and mascara. Well turns out I was allergic to the eyeliner and my eyes kept watering. By the time my hair was done, my eyeliner was smeared all over. When I made a comment about being allergic to certain eyeliners, they said they had never heard of such a thing and proceeded to have me reapply the same eyeliner. Again my eyes were watering and I had to ask the other makeup girl to take it all off and use a different eyeliner altogether. My hair was a frizzy mess and didn’t hold at all. Also by the end of the night almost all of my makeup was off. It was very expensive ($70 for makeup alone) and I was very unhappy with the services. I don’t recommend for wedding parties.

Al
Review №16

Great service very nice female workers

Be
Review №17

Panache always does a fantastic job on my hair and my kids hair. I cant say enough good things about them.

Al
Review №18

I booked my appointment with Amanda & had told her I wanted my hair to be ombré (darker brown root, transitioning into blonde at the roots). When I arrived at my appointment, I showed her a picture of what I wanted my hair to look like & all she told me was that she couldn’t get it as platinum blonde on the ends, she gave absolutely no indication that she couldn’t deliver what I was requesting. Before starting my hair she did ask if I was “sure” I wanted to “do this” to my hair as it “could fry it” & proceeded to say she could prevent “frying” my hair if I opted to pay an extra $45 for a special conditioning treatment. I had to decline the conditioning treatment as I only had enough money budgeted to pay for the $195 (plus tip) that the shampoo, cut & color was about to cost me. She said that was fine & it would be fine to proceed without it. At the end of my appointment I was incredibly disappointed as my hair looked exactly the way it did when I walked into the salon (minus the wash & her straightening it at the end). It was all basically one color with a couple noticeable strips of blonde but absolutely no ombré look to it at all. It was difficult for me but I told Amanda I had hoped it would be a lot more blonde and actually look like an ombré. She kept telling me how pretty she thought it looked. When I said I still wished it’d turned out more blonde & that I was going for a more drastic change, her demeanor completely changed, she was a bit huffy & told me she could redo the whole process for an additional $100 charge. I was so upset, I actually left & cried in my car until I could compose myself enough to call the salon & ask to speak with the manager, Kristy. I explained to Kristy what had just happened, she apologized & stated the stylist should have told me before the appointment that my hair wouldn’t turn out exactly like the picture I showed her & offered to get me in the next day to have a different stylist fix my hair so it would be more blonde like I wanted. An hour before my appointment to “fix” my hair, the manager contacted me stating that in speaking with Amanda (the original stylist) there was “a discrepancy” in my story & she asked that I email her the photos I showed Amanda; I did & the manager then accused me of lying about the photo I showed the stylist vs. the one I emailed to her. She said I could still come in & they would fix my hair but when I got there, I was greeted by dirty looks. The new stylist, Alicia (who was at least very nice), said she “wouldn’t dare” bleach my hair again (really odd considering barely any blonde was added the first time) & I asked if I could just get a refund instead; at this point I was nervous they would purposely harm my hair, I was frustrated that I wasnt given quality service at my first appointment & now they were declining to deliver on what the manager promised to deliver to correct the first appointment. Conveniently, the manager wasn’t present for this “make up” appointment for Alicia to ask her about the refund. They ended up calling the manager who said a refund was absolutely not in the question. Alicia said the best they could offer was to add a few blonde foils for me which she did. My hair still doesn’t look anything like I had hoped it would when I made the first appointment & the customer service was nonexistent both times. I will never go back to Panache, not even for my nails after this incident & I certainly will not recommend them to anyone else. I don’t want anyone else to have such a poor experience.

Is
Review №19

Kind workers and good conversation with the stylist. The shampoo they use makes your hair super silky

Br
Review №20

Went in not knowing exactly what I wanted and alisha e gave good advice, made my hair look great, and silky smooth. Definitely will be going back to her.

Ja
Review №21

My boyfriend and I called in on a Saturday for a same day appt which they were able to accommodate for us. When we first walked in we were greeted and offered a drink, we were then taken back right at our appointment time. Amanda did my shellac manicure and did an absolutely amazing job. My boyfriend isnt sure the name of the person who did his spa pedicure but she also did an amazing job. From start to finish we were both highly satisfied, we will definitely be back next time we are in town, thank you all for a great experience !

Ka
Review №22

Jayonna is always amazing

Me
Review №23

Excellent service. Love my highlights / hair color. All the girls are nice. Nice serene lobby. All updated equipment. Panache is the only place for me.

Er
Review №24

Worst massage of my life. The girl was even using her phone and was not giving me a deep tissue massage as requested, and paid extra for. Will never be returning.

An
Review №25

Friendly. Excellent service. Always come out better than l went in.

S
Review №26

Incredibly snotty staff. And the hair and nails wasnt even that great. If youre going to talk down to the clients and make them feel less than, at least provide top notch wow level hair.

ja
Review №27

Very professional, and I continuously have been a client for approximately 10 years, and Amber has always done a great job cutting the families hair.

Ca
Review №28

Very nice salon. Pedicure was very nicely done. Hope to go back there for other services.

Sa
Review №29

Wonderful experience. Very professional .

An
Review №30

Treated myself to a spa package. It was a wonderful experience!

Re
Review №31

Had a wonderful birthday massage and manicure. Nice friendly service, calming atmosphere.

Ji
Review №32

Nice people but just not good quality hair styling or manicures. They need more training.

Lu
Review №33

OMG... THE BEST!! The staff is WONDERFUL and the services are SUPERB!! Whenever Im in town THIS will be my go to spot!!

Jo
Review №34

Love the service hear , the best beauticians in Jamestown

Je
Review №35

Been going there for color and cut for 13 years. Excellent quality, very nice facility.

Ka
Review №36

Friendly people, nice atmosphere, can usually get a good parking spot

Ka
Review №37

Stylist was fun energetic and professional. She did my hair the way I had requested. Every one is friendly. No parking lot :(

El
Review №38

Been coming to Panache for years! Always a wonerful experience! Friendly, professional, relaxing, and all around great service!

St
Review №39

I love this salon! My hair always looks amazing and Im obsessed with the eyelash extensions.

Na
Review №40

Amanda is not at all attentive, she is misleading, she is impolite. POOR SERVICE. I hope owner reads this and fix the issue because in the end its your business your staff is messing with.

Or
Review №41

Our massage therapist, Amanda, was excellent! So relaxing.

Bo
Review №42

My haircut was soooo uneven 😭 but I love the staff and the owner is amazing.

Lo
Review №43

Very cautious with damaged hair

Sc
Review №44

Great salon. Very reasonable.

La
Review №45

Never a good experience. One worker kept talking about clients behind their backs. Very rude. Same worker put me on hold 8 times when I tried to make an appointment for myself and a friend for multiple services. She kept confirming the appointment was in the computer but when we showed up, she never booked anything for us. I would never recommend this place to anyone.

Ca
Review №46

Great spot for a shellac manicure! Nicole is outstanding!

ka
Review №47

I usually have a good experience so Im giving it 3 stars ..but this last time will be my last time going to panache the lady litterally messed my hair up and its not like what I asked for at all ..I told them this and they did schedule me to come in and get it fixed ..the fix is way worse than before and now I cant do crap with my hair and it looks terrible :( this is a hair cut I have gotten at panache before and so I do know how the look should look ..im not a happy client right now and I will be going to a new salon to get it cut short because thats the only way to fix this mess.

Ma
Review №48

They do a great job

Ke
Review №49

My visit was very peaceful and relaxing..

Sa
Review №50

Great massage therapy

Ch
Review №51

ALWAYS PLEASE WITH MY VIST...

He
Review №52

Amazing service as always

Information
49 Photos
52 Comments
4.5 Rating
  • Address:525 W 3rd St, Jamestown, NY 14701, United States
  • Site:http://panachejmst.com/
  • Phone:+1 716-484-3355
Categories
  • Beauty salon
  • Nail salon
Working hours
  • Monday:9am–8pm
  • Tuesday:9am–8pm
  • Wednesday:9am–6pm
  • Thursday:8am–5pm
  • Friday:Closed
  • Saturday:10am–5pm
  • Sunday:9am–8pm
Planning
  • Appointments recommended:Yes
Payments
  • NFC mobile payments:Yes
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