This place should be ashamed of themselves for their way of helping those who need it. Because they dont. The lack of professionalism is ridiculous and would not recommend anyone to them to seek the help they need. Youll be lucky to even get through to the office and even luckier if they actually care enough to help he situation at hand. Mental health is never something to take lightly and even more so in children.. stop being too busy & lazy to help your patients and learn your wrongs of not completing the treatment. Its crazy that this office could not help their patient but another facility was able to do whatever was needed. Shame on this office!!

I wish I could give a negative star review. So first things first it took almost a Month for me to get an appointment. I called and left multiple messages they were never returned. My mother called multiple times and left multiple messages herself. Again not returned. Finally my mom got up with someone and they informed her I had a an appointment scheduled. How was I supposed to go to an appointment that I didn’t know I had? They finally called me days before the appointment to confirm which I did. However if my mother didn’t inform me of this appointment I would have been blind sided. So today I had my FIRST appointment with CYNTHIA THOMAS. I have had my fair share of unethical therapists but this lady takes the cake. She traumatized me even more by being completely rude, cold hearted, and judgmental. I told her a run down very fast of the most traumatic things my “father” has done to me so she can understand the situation. She then stated “Why are you telling me this” and “oh well lots of people have bad fathers get over it”- THIS WAS IN THE FIRST 5 MINUTES OF OUR SESSION. She also compared me to my “father” saying I seem to have toxic traits like him. EXCUSE ME???? It took so much trust for me to even make a therapy appointment given my past experiences and this is who they employ? I am writing this as a WARNING DO NOT GO HERE UNLESS YOU WANT TO BE RETRAUMATIZED. I called and complained but the lady I talked to didn’t even muster an apology. Just as cold and unbothered as the “therapist” I saw.

I’m really struggling to write this because I started out at this clinic feeling like I would get a great amount of help and assistance. My first few months worth of appointments were beneficial, not perfect. But helpful. I felt okay-which is better than mentally distressed. I felt welcomed by Ms. Melissie.(I hope I spelled your name correctly) I had difficulties in the beginning being able to connect with my therapist, Dr. Thomas as well as my psychiatrist, Dr. Irvin.I struggled with Dr. Thomas because I feel like she had a tough love way of trying to shock people out of their own intrusive thoughts but that can be taken as rude. At first, I did take it this way. But I chose to continue with her because I felt like that wasn’t intentional. Maybe it was, maybe it wasn’t professional, I don’t know. I didn’t feel like it was unforgivable though. So I forgave her.I struggled with Dr. Irvin because I asked twice about getting testing for ASD and I was refused both times- however, I think based off of how knowledgeable she seemed to be, she may have had a valid reason for this. I just felt really hurt because I didn’t feel heard or taken seriously and I didn’t feel like it was explained to me why I wasn’t going to be tested. Instead, I was told I have severe social anxiety- which I do think is very accurate. But I will be perusing testing by the end of the year and pending the diagnostic results, I may feel differently about how everything went down. Regardless, I’m still thankful for her.I did feel like I was able to be met part of the way for my journey, just not halfway. And it felt very confusing a lot of the time. Like, I still don’t know what it is I’ve been diagnosed with, if I’ve been diagnosed at all and I’ve been to around 14 appointments within 6 months, I believe. I don’t know what I’ve been treated for if they’ve been able to figure out the diagnosis for themselves yet. I just don’t know a lot. It’s kind of like I was being treated but not included in my treatment plan. I assumed that was intentionally designed that way to help me best but seeing how other offices operate now, I don’t know if mental health facilities are supposed to work that way.What I do know, is that I did a lot of the leg work on my own (by choice) because I do really care about my mental health and I tried not to need so much help. But when Dr. Thomas switched jobs and insurance policies changed, I felt a lot of that reflecting in my care. I think my care began to suffer because of how stressed everyone seemed to be. It feels like they’re still getting back into the swing of a new routine but it’s still really difficult for someone like me to feel like I’m going without quality care when I JUST started to trust I would receive it.Anyway, I’m moving to another clinic and I wish each person there the best experiences moving forward. But I do think there is a lack of better quality care since there has been so much unexpected change. It’s understandable but a nonnegotiable for my mental health. I’m still really grateful for the help that I did have when I needed it.

I wish I could leave no stars... I called this facility to start up services for my son the woman on the phone was very helpful and told me I first needed to bring him in for a intake appointment so he can be evaluated and gave me the hours. I take my son the next day during the intake hours and they turned us away saying they dont accept our insurance.That is not the issueThe issue I have is when dealing with people especially thoes with mental issues who are looking for help there is a better way to say we cant help you.Today we were dismissed and it sent my son into episode because he felt like no one could help him. An episode that led me to have to call the police to help me calm him down, right there in the parking lot!The officer even informed me that this place is state funded and shouldnt have turned us away and when the police went inside they gave them papers and other resources, so why wasnt that given to us?All we got is a sorry we cant help you.Feeling like you cant get help when you feel helpless is a bad feeling.Im glad I was with my son today, I cant imagine how this would have ended if I wasnt thereShame on you guys

This place has helped me so much with 2 family members. My brother came to visit with severe stressed and I wanted to avoid a hospital. Since his medical condition was not life threatening we worked with Integrated Family services. They also can send someone to your home while they come up with a plan and support. We were able to arrange zoom visits with both psychiatrist and therapist. I highly recommend them! Their staff and Doctors have been very professional and caring!

I cant say enough wonderful things about the ladies who run the front desk area! They have been amazing. Same with all the drs. When I walk in I feel welcomed like Im walking into my own home.

They have been a God send. So helpful and caring during a very hard time. I would recommend them to anyone!!

This is by far the worst mental health place in Jacksonville. The Dr. And staff are ignornant. The Dr. Told me I was lying about being crazy. All around horrible

I dont feel like they really care about your personal needs they kinda just brush them off and even if you tell them you dont feel like something is working they try to keep making you do that instead of looking into alternative methods ... They hardly have any clients but never have any appts available