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Publix Employees Federal Credit Union
101 Scholar Way, Jacksonville, FL 32216, United States
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MI
Review β„–1

Makaela was very helpful in getting my money for me from my Savings account. She was friendly & polite, and for being a fairly new employee to PEFCU, those are excellent customer service qualities. I wish her the best in her new position of employment!πŸ‘πŸ€£

Kh
Review β„–2

Outstanding Service with a Smile!Thank You ladies for going above and beyond to make sure we receive the best services possible.No matter via phone or in person this team truly exemplify their mission statement β€œHelping YOU live your best financial life”. Again, I Thank You ladies for everything.

Am
Review β„–3

The ladies were very sweet and helpful. Great customer service. πŸ’•

Kh
Review β„–4

Service with a smile!Thank You all for all that you do! Thank You for always having my best interest at heart , and making me feel like a valued customer. Again I Thank You!

Al
Review β„–5

This place has no mercy and will stop at NOTHING to get their money including garnishing wages during a pandemic! Before you get any kind of loan from this place make sure your life is perfect and if the world were to end tomorrow that you have a way to pay them back. Make sure nothing unexpected happens like , I don’t know, the death of a family member because if it causes you to miss any payments; they will stop at nothing to get it from you.

Jo
Review β„–6

I have been waiting for 5 hours for a call back from sherry to answer a question I had that was a simple yes or no. I’ve made several attempts at calling her back and cannot get anyone to pick up the phone in any of the sections for this credit union.

Ro
Review β„–7

I called because after 16years of banking with this company they started charging me a withdrawal fee. The Lady (Debra) that picked up the phone was very rude to me. She was no help at all. Publix use to have great customer service, I don’t know what happened!!!!

Ma
Review β„–8

Always friendly and polite

Ha
Review β„–9

Horrible credit union! They only care about their money, period. I was threatened by staff that my account may be closed due to disputes, even though somehow my card was compromised and this was my first fraud dispute. When you have issues with merchants, or other transactions, you go to your credit union to help you resolve them. I should not be treated like a criminal for such actions as this is how it plays out at all banking institutions. To make matters worse, the few claims Ive had, were completely screwed up by their back office and outsourced agents in the phillipines. Take my advice, run far away from this credit union, clearly they live in a dream world and believe people should just lose money on what they buy, or unauthorized transactions.

Jo
Review β„–10

My husband has had a personal bank account with PEFCU since 1997 and we have had a business bank account with them since 2003. They have always been professional and attentive to our needs. I appreciate their warm personalities and their desire to make sure our needs are met as customers. Everyone should bank here!

As
Review β„–11

Loved the staff very friendly. Jenifer helped me today and she is super awesome, friendly and totally quick and accurate. :)

Da
Review β„–12

I think they are still using hand calculator and a abacus to do the work of the 1980 banking software when I applied for a job there last year...and a sundial to tell time

Ho
Review β„–13

They are amazing πŸ˜‰πŸ˜‰

Ch
Review β„–14

Great banking experience

Information
5 Photos
14 Comments
3.7 Rating
  • Address:101 Scholar Way, Jacksonville, FL 32216, United States
  • Site:http://www.pefcu.com/
  • Phone:+1 904-725-4662
Categories
  • Credit union
Working hours
  • Monday:Closed
  • Tuesday:8:30am–5pm
  • Wednesday:8:30am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8:30am–5pm
  • Sunday:8:30am–5pm
Service options
  • Drive-through:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
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