Navy Federal Credit Union
11270 St Johns Industrial Pkwy S, Jacksonville, FL 32246, United States

Review №1

I visit this location quite frequently and I have to say that it is a fine establishment that works hard to provide their guests with a welcoming experience. The only reasons why I provided this location with a 4 star review instead of 5 is purely because I believe that the speed of their workers could be improved and there has been about three to four times I visited this location to see that their atms were down. Overall the location is fairly clean and in a very convenient location for residents.

Review №2

For some reason their ATMs are the slowest Ive experienced. Plus it seems that they cant accept a deposit in the weekend quite often.Their other services are typically what you expect, friendly and helpful.

Review №3

Tellers are not helpful or friendly. They need costumer service trainning. Always have issues in this specific branch.

Review №4

They do get the job done but arent as friendly as Navy Federal, Atlantic Beach Fl. Staff at both places are very knowledgeable this one just lacks being personable . But over all GREAT SERVICE!!

Review №5

I would give 0 stars if that was possible after my telephone experience with loan officer Jessica Bushnell. The service she provided to myself and my son was abhorrent. We are in the process of obtaining pre-approval for the purchase of a home but she offered no assistance, kindness, or respect to a future homeowner. Her responses to our questions were void of professionalism, tact and interest. I am highly disappointed in the service we received today. And after being a loyal customer of Navy Federal Credit Union I will be reevaluating my continued business with this financial institution.

Review №6

Tellers dont pay attention to what you tell them. Twice they have withdrawn funds from the wrong accounts.

Review №7

Best bank I have ever had. This particular location always has a fast line, friendly greeters at the door, and they are always willing to help you out to the best of their ability or find someone who can help. Great location, great credit union.

Review №8

Friendliest branch in town.

Review №9

The drive through line is very poorly run. The wait time is horrible.

Review №10

Nothing closing the lobby just to send everything then the drive through and not be able to process everything. Useless bank

Review №11

Slow service in the drive thru, waited 35minutes absolutely ridiculous. Never get good service here on st johns bluff

Review №12

Best credit union ever. Great online capability. Can do everything on line. Presence overseas / all over the world.

Review №13

From the moment we walked in, the staff is friendly and helpful. They walk you to the waiting area, and ask if you need anything. The bank itself is beautiful and clean. This is the best bank experience I have ever had, thanks Navy Federal!

Review №14

Im wheelchair bound and double doors can offer a slight challenge but the employees rushed to and the niceness did not stop at the door. From start to finish my visit was enjoyable and easy. Always love navy federal.

Review №15

My very first review ever and this is why! The wait is sometimes long but thats expected at a bank. Ive been in and out sometimes and Ive been there waiting for 30-40mins it just depends on peak hours Im a realist. However! I came here for my Auto Loan and Joshua helped me out and man oh man did he truly help me. He even got the dealership to drop $1,500 off price for me since my loan was capped at a certain amount and I got the lowest APR minimum they offered with my credit. I was there well past closing and Joshua stayed with me the entire time. I am very very happy thanks a lot brother.

Review №16

Clean, nice looking branch. Great customer service. Not too bad of a wait.

Review №17

I love this branch, they helped me get started with a new account and always let me know about new product and suggest this for me!!!! Best branch ever!

Review №18

Sweetest staff ever! Love this Navy Federal Location!

Review №19

Update branch hours on google

Review №20

Friendly and clean. Good customer service and relatively short wait times

Review №21

Thanks for my car loan love my car

Review №22

I love navy federal credit union but the mortgage department is horrible. I could only hope they can be replaced.

Review №23

I love NFCU, great customer service!

Review №24

Great branch.

Review №25

Mostly friendly workers. Some are nasty. We have been having issues and they just pass the blame.

Review №26

Love every thing about this branch!!!

Review №27

Not worth the wait having two tellers open and 7 people in line.

Review №28

Not a bank you want to use when it comes to real estate.

Review №29

Nice people

Review №30

They are so professional, and kind!

2 Photos
4.1 Rating
  • Address:11270 St Johns Industrial Pkwy S, Jacksonville, FL 32246, United States
  • Site:
  • Phone:+1 888-842-6328
  • Credit union
  • ATM
  • Bank
  • Mortgage lender
Working hours
  • Monday:Closed
  • Tuesday:9am–5pm
  • Wednesday:9am–6pm
  • Thursday:9am–1pm
  • Friday:Closed
  • Saturday:9am–5pm
  • Sunday:9am–5pm
  • Women-led:Yes
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible lift:Yes
  • Cash advance:Yes
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