City & Police Federal Credit Union
4675 Sunbeam Rd, Jacksonville, FL 32257, United States

Review №1

After trying to cash a check at the drive thru I was told I had to come home inside for a $500 check. Then Im the only person in the lobby for 15 minutes trying to get my check cashed. The blonde in the front left office, nearest the tellers, came out twice and was rude both times. Asked me to sit down because I was pacing. Finally after about a 30 minute all and all ordeal, I got my check cashed. They also charged me $10 for not being a member. Hope I never need to go back in this place ever

Review №2

I have banked here my entire life and I can gladly say that they are friendly and efficient. They go above and beyond to make sure their member is taken care of. I have never had a negative experience.

Review №3

I love the fact that everyone is friendly, knowledgeable, helpful, and it doesn’t hurt that they have the best rates in town. I’d recommend them to anyone looking for a great credit union.

Review №4

One of the ladies working there was really rude to me for no apparent reason. She acted agitated and confrontational. The other employees were polite enough. The real problem is when they ran a hard inquiry on me for opening a stand alone savings account. I later asked if this was in keeping with their policy and an associate stated no.

Review №5

Have used the credit union for 35 years. Have never had a bad experience.

Review №6

I had a terrible experience talking to Debbie today. She informed me that there was NO way possible to give me a direct deposit form with the routing number and account number typed, that she could only hand write in the account number. I informed her that our company does not accept hand written account numbers because in the past people have used someone elses account number or written it down wrong so it went into the wrong account and what a hassle that was for us. I asked her if she could type in a word document the information that I needed with the letter head on top and she said Im not sure why you are making this so difficult. When I asked to speak to her supervisor, she said whats sad is I am the supervisor. Anytime I have ever banked with a credit union of any kind or had to deal with them in any way, its always a great experience. This was not. I feel like it would have taken less than a full min. to do what I asked.

Review №7

I love my Credit Union! 1 on 1 personal attention, always helpful, very personal!!

Review №8

This is NOT a MoneyPass ATM location as listed on the MoneyPass ATM location finder site.. I was charged $2.50 ATM surcharge fee when withdrawing money from my American Express BlueBird pre-paid card.. SOMEONE needs to update thier databases

Review №9

I have been with this bank for years and I am very happy

1 Photos
3.7 Rating
  • Address:4675 Sunbeam Rd, Jacksonville, FL 32257, United States
  • Site:
  • Phone:+1 904-353-2240
  • Federal credit union
  • ATM
  • Credit union
Working hours
  • Monday:8am–4pm
  • Tuesday:8am–4pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–4pm
  • Sunday:8am–4pm
Service options
  • Drive-through:Yes
  • Wheelchair-accessible entrance:Yes
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