They have a terrible management team, who are exclusionary to their members. None of the personal training staff enjoys working for the individuals in charge. Poor leadership leads to poor results and The Lift has THE WORST leadership you could imagine.Great facility ruined by the people that were placed in charge.

Absolutely phenomenal customer service!!! The therapist are very knowledgeable and patient. Some may think that the atmosphere would be tense due to the restrictions due to Covid 19, however the staff here makes its so relaxing and conducive. I love this facility and would recommend it to any and every one!!

Great facility and staff. Clean, organized and plenty of equipment for all levels of training and recreation.

Till a few weeks ago I had no idea they had a health clinic for pre employment physicals. But they do, I believe it operates as a normal doctors office also. The building was nice, its on the far end separated from the gym but in the same building. Nicest waiting room Ive ever been in, hands down. Friendly staff & very professional. I had trouble with the eye exam but the nurse gave me the options and the consequences of those options. I have always preferred up front & blunt than sneaky & unsure. I went to 4 different rooms for testing & seeing the doctor. Different nurses at each one. From reception to walking out I must say they made me comfortable & I never felt rushed or in the way. I made plans to return in a few months for DOT physical after finding out their price. Never thought Id consider a doctors office a hidden gem of downtown Jackson. But there is a first time for everything.

Josefina and Erica were my therapists and they were fantastic. They are great assets to Lift Therapy. If you need Lymphedema Therapy this is the place and these therapists are just excellent. I want to thank them both for their treatment of me. Very professional. God bless you both.

My experience has been good at Lift Therapy. Staff is friendly and knowledgeable. I have 2 more weeks of therapy.

Staff is very helpful. At The Lift, they are very health focused. They will help your reach your lifestyle goals. The equipment is new and state of the art. The classes and instructors are very helpful and knowledgeable. Clean facilities. What more could you ask for?

Great place for those trying to get in better shape and healthier. Also great place for people to go that want to build and tone muscles after having an accident of some sort. The trainers and therapists their work extremely hard to help anyone that wants or needs it.

I was checked in quickly with no waiting time with being called to the back. I was well taken care of and seen to. I got my test results back within minutes, and I was out and back home in an hour. I would most definitely recommend going to Lift Wellness Center for your medical needs.

Andy is wonderful and has great knowledge on helping you. I think the facilities are great.

Meg is great!very conscientious, and thoughtful. Really helpful in reducing my shoulder pain. Pain has gone down from about a 8 to a 1.Thanks Meg.

Fantastic WOW thats awesome place to visit with you and your family..

Nice place. Great gym and cafe therapy portion is amazing. Nice sweet and courteous therapists. I would highly recommend

I am thoroughly enjoying my. Visits to the Lift. Everyone is friendly, the gym is great for every age group. I am very impressed

Excellent place to work out. Many, many exercise classes and very good equipment. It is it on the pricier side compared to other places in town, but it far out shines them in terms of the quality of the facility.

This place is AWESOME!! The staff is great and very helpful with anything. I love the pools and hot tub. 😬

This is such a wonderful addition to Jackson. We are so happy that this place is part of the regeneration of the downtown. I see Bryan Thorne for physical therapy and he is just fantastic. If you need some physical rehab, this is the place to come.

I took an amazing Zumba class this morning! The instructor Ms. Toni is very energetic & motivating. The Lift Wellness Center is a great addition to Jackson, TN.

Been going for neck therapy and Mitzi is great. Everyone is very nice and helpful. Clean and pleasant environment

Lots of weights, swimming pools and any kind of machine you like working out on. Personal trainers and classes of all types. Ex. Yoga, Spinbike dancing and more.

Great fitness center! Very clean with lots of fitness classes to choose from. They also have a lap pool, therapy pool (warm pool), hot tub, steam room, and sauna. Only drawback is it is very pricey.

We were quite impressed with our visit to the wellness center.Jeff the speech therapist was very professional and made my husband and myself very comfortable.

Very nice facility. The Lift helped to make my stay in Jackson awesome. I love the TRUE cardio equipment......Thank you

The staff and care providers at The Lift are always sooo nice, caring and methodical!! Quick too!! Dont mess around! Thanks for helping my wife feel better and well taken care of!!😘💓💓💓

Great place to go to teach you about your health. Highly recommend

Great place to work out. They have everything you need for all ages from 18 to 98.

Everything was great! Only thing was the wait was a little long. About 40 min.

I love the LIFT! Great place to work and my co workers in crime are outstanding!

Love this place! Provides the whole health package, plus some relaxing and fun stuff: steam room, sauna, whirlpool, Zumba and other fun classes, yoga, tai chi, and other meditative classes, PLUS a coffee and snack bar with healthy offerings. Im sold and only wish it was closer to my house!

I’m not sure what Jessica’s job description is, but it definitely does not include customer service. I showed up with a prescription for cardiac rehab. Because of the way it was written they could not take it. Instead of trying to help me out, Jessica made me wait an hour before coming out to explain she was “very busy and could not do anything till later in the afternoon.”This all comes after I explained that I lived out of town and very desperately needed to get the issue resolved so I did not lose my job. My employment depends on getting this rehab completed.Jessica was rude and unprofessional. As I left, I called my doctor one more time and they said they had placed a call with Jessica and we’re waitng on her return call.

Very nice conference room. Nice place to workout

Great variety and friendly folks to get fit with. Includes Yoga

Everyone at the LIFT is so kind and helpful. Our therapist it Lisa and we love her

Nice facility. Great walking track. Multiple pools. Friendly staff. Lockers are small but adequate.

Nice and courteous staff. In and out quickly. No problems.

Like the kindness the staff shows very clean.

Getting Physical Therapy occupational therapy and speech therapy after my stroke the folks here are great!

The best, well kept and maintained gym Ive ever been to!

Excellent helped me greatly Josefina pina as excellent therapist really really cares about her patients place is immaculately clean and I lost 18 pounds going there

Great staff, clean facility with lots of options for anyine looking to be more physically fit.

Awesome place for a complete wellness solution. Whatever you want they have very complete location.

The atmosphere is great, the people are super nice, I mean it cant get any better than this.

This is my first going to the life wellness for the Diabetic Class thats all its​ a nice place to workout​, jogging, walking,and swimming.

Friendly and knowledgeable staff. Well equipped workout facility.

Bright, clean, professional staff, plenty of activities for all skill and fitness levels.

A lot lf different classes to keep you motivated and challenged.

Wonderful, clean and good customer service. Best Dr. Ever. Dr. G is great.!!!!

Very nice staff and they get you in and out quickly

I had a great experience on my first visit.

The service was nice and sweet and I had a good time!!

The staff is so wonderful and helpful. Would recommend to anyone!

Very nice and sanitary enjoyed my time there

Great place to workout and do physical therapy at

Always clean and professionalWonderful staff who are helpful and friendly

Very nice place to shop, eat, workout and see a doctor!

This is the greatest place Ive ever been to. I want my kids to be born here.

I moved to Jackson in August of 2014. I became a member of The Lift at that time and even though the facility is nice, its only as good as the customer service they provide. The staff in general is decent, but as far as trainers are concerned, they have alot to be desired. In my time as a member, I have observed of a number of occasions where members who clearly are new to the life style of fitness stumble around looking lost while trainers do nothing. Most of the trainers stand around leaning on equipment or the center column of the weight area. I have yet to see a trainer approach an inexperienced fitness member and offer assistance in the proper way to train using weights or cable machine. Blatantly wrong form being used that could easily result in injury to that person, yet the trainers stand around and socialize among each other while looking right at the member. I have watched inexperienced members looking at the machines wondering how it works while the trainers standby offering no assistance. These trainers are supposed to have degrees and be certified professional in fitness ( I guess its more about looking cool than helping people).... c and clearly they didnt teach them customer service when they were hired. Tonight while working out, Chelsea (one of the trainers) who decided to hold her group fitness class in the free weight area of the gym ( 4 people). When I went over to use one of the benches, I asked first, and her response was nothing..... she simply pulled the bench back and out of the way as if I was interrupting her class that shouldnt have been staged there in the first place and gave an eat Sh#! look .No smile, no response, just a look of go F yourself. While I applaud the four members in their pursuit of a healthier lifestyle,group sessions should be done in more remote areas or less bust times of the day.Just because they may be paying a trainer doesnt make them a more valuable member than me. Lauren isnt much better. Most of them walk around like a bunch of pre-madonnas. Page is about the only trainer who is pleasant and always says hello to members. Anyways, that sums it up and by the way LIFT trainers, ANYONE can go online and get a fitness certification for $200.00. That doesnt make you a good or qualified fitness trainer.... your their to do a job and part of that job is customer service ALSO. Is it worth the membership dues ?? Not even close. I live near by and its free, but there is no way in hell I would continuing paying for it once the year expires. Professionalism and customer service rolls done from the top of the organization. While the individual should take responsibility for his or her actions, it ultimately falls on the failure to lead by the director and managers of the LIFT facility. CUSTOMER SERVICE IS WHAT BUILDS AND SUSTAINS A SUCCESSFUL BUSINESS IN A COMMUNITY.

The lift is great the staff is awesome.

They are way to expensive not worth the money! There policy is stupid also can’t have but one guest a year...

Great place! Just need more hours

Doesnt meet expectation, doesnt get a 3 star.I use it for rock wall and pool. No open climb. Open climb isnt an expectation, but the Lift isnt consistent with listed times, and employees sometimes quit rock wall early to cover other areas. Its disappointing I pay $50+/month to drive or ride down to waste time to find it closed, but its the only place nearby. They have started using belay when an autobelay is out for maintenance, but they are out for like a month when theyre out. Naked people in the locker rooms are not a thing I like to turn a corner and run into. A ping pong table would be an inexpensive effective investment with good usage. They can pay for that with one or two year memberships. Or a rock wall and pool use only discount. I dont use the weights that often but they met expectation, and the cardio equipment. They do have a bunch of tvs with radio channels. Overhead music is usually good, but is getting less so.

The people are very nice and friendly.

Great Health Club with pool, steam room, dry sauna and hot tub!

It is a nice facility but the employees are not friendly. Exception is Linda that cleans the ladies locker rooms.

Great staff. Great facilities!

Great custom services and the staff is really nice

Great place to get fit and healthy😍😍

I love the atmosphere and the people at The Lift Wellness Center!!!

Great place to get an awesome workout!

Abby is real knowledgeable, nice & helpful.

Great facility! Wonderful staff!

Very friendly and the staff is amazing.

Well maintain and varied exercising options

The PT part is good.

Great group of therapists!

Was very impressed with the facility.

Im medicare/AARP insured, just went to get a flu shot. Loads of paperwork. Two flu shots ahead of me,45 minute wait before being placed in a room.

Love the lift, best fitness place in Jackson.

Great for urgent care or PCP!

Really??? A 100% increase for out of town guests! That would be Insidious even if the economy was not flailing!

Best exercise facility in town!

Physical therapy Erica is nice

Includes a rock wall, was a ton of fun

Great place

First class facility and staff!

Great place, quick service, helpful doctors

Very polite and professional!!!

Great people work there

Awesome place to work out

Love the instructors at the lift!

Great Place to workout!

I go there for physical therapy.

The therapy was great

A great gym, but maybe a little expensive.

The best Jackson has to offer

Always seems clean they have pottery much everything you would want at a gym. Friendly staff..

Great gym, has it all !!

Great staff!

Fast efficient service

Medical, physical therapy, and exercise equipment all in one building