I love this place. The workers are always helpful and very understanding. Definitely a lot nicer than other banks Ive banked at.They saved my life by helping me navigate the very stressful process of debt consolidation. Literally, I was at my last straw and felt so defeated. They picked me back up and gave me confidence and helped me to achieve my goal of financial wellness.

Numerous issues with them (mis)processing mortgage payments and mistakenly reporting late payments that showed up on my credit report. One employee in particular was unhelpful and downright rude. Excited to refinance and leave this institution as quickly as possible.

I was very unimpressed with the time management and bad communication with this bank. Actually began a business account here due to some other people high praise and was very unimpressed to say the least.

Drive through always takes 40 minutes.

I have been a member of AFCU for 30+ years. I have been consistently pleased with the service and services, but more than that I believe in the importance of the work they are doing: educating people to help them use their finances wisely. They have many programs to promote financial literacy and justice, and continue to try to meet the evolving needs of people who have been typically underserved

Good for me. Best auto loan I could find in the area.

This place is an absolute joke. I made twenty phone calls to process my loan. I call to follow up nobody can even find my loan application. Very sloppy and very unorganized and bad customer service!

Poorly run credit union. Highest loan rates in town. Look it up, CFCU has much lower loan rates. Also very low deposit rates. Again CFCU has better rates. Look it up. Claim to want to help poor people but have the worst rates.... Hypocrites!!!

Own a business locally nearby and ran out of change. As my personal vehicle was in the shop for repairs, I could not travel to my own bank. This was my first time ever stopping in this institution,and I asked to change 200.00 for 5s and 10s.After waiting in line for 10 minutes,while one of the two tellers on duty was carrying on a personal conversation with someone at the counter, I was treated rudely and told unless you are an exclusive member here, we can not make change for you.Needless to say, I left with a very poor first impression. Not a way to do business!!!!!!So I continued across the road to their competition, the Tompkins County Trust Co.,where they were friendly and more than happy to accommodate my needs. Kudos to TCT! Shame on Alternatives!

Quality service and fair auto loan and mortgage rates.

Not sure whats going on but I think the system is down I tried calling and tried the website but nothing seems to he working

Brian Zapf is amazing with tax service I had quite the confusing amended returns and he was patience and very helpful with getting me in contact with irs and held my hand the way through with the process ! Amazing team highly recommend them!

Convenient for me, so far.

Been with them since 2006. They are a great personal bank.

Good community credit union. Gives people who can get a loan or build credit the chance to move forward with their plans.

Great bank , great service,

Horrible hours, who closes at 3 pm??