Too bad - nice little family practice, but super bad communication! For over a year its been a battle to get in for an appointment. I call weeks at a time; leaving multiple messages borderline pleading for a call back. This was not for a general check-up either// I needed to be seen urgently. I ended up going through a friend who had an appointment to get a response. I understand issues with technology, but this has been going on far too long to use that as an excuse - at some point you realize that patients are just not that important to the practice.

Weve been registered at Lakeside since 2005 and have run out of patience. The Doctors are great... I cannot recommend Dr. Farrell enough but the practice management is now beyond a joke.Since the relocation to Issaquah communication is abysmal. Weve had multiple issues getting a return call and the patient portal is run like an instant messaging app.This past Monday we could not access the portal from their website so I called as I needed to see Dr. Farrell somewhat urgently. I left a message, pressed # as advised and told them the portal was not connecting. Two days have passed and nothing - this is not the first time and the experience pre-dates COVID - were out of excuses. They were once a great family practice with solid communication - not anymore.

Dr. Farrell has helped my quality of life in amazing ways. I originally went in for sciatica from which I have had 100% relief. I agreed with some of the comments about the old office manager but she no longer works there. And one last note, I’ve never had a problem with parking. Dr. Farrell is a really great doctor with a total body approach to healing.

The doctors and physician assistants are really wonderful! However, the parking at this new location is just horrible :( They have 3 spaces in front of the office; if those are taken, you have to try to find parking in the streets. Thats so stressful!! I also agree that its hard to get in contact with the front office staff. However, theyve been good about returning my calls.

I feel fortunate to have Dr. Farrell as my physician. He is the best doctor that I have ever had and I appreciate him! His staff is also excellent at responding to requests for assistance.

I arrived on time for my appointment to be greeted with they are running 30 minutes behind due to a patient in the morning. My appointment was in the afternoon and they never called to let me know they were really behind. I had to drive an hour to get to my appointment which I couldn’t keep because their schedule was so far behind. And normally I am understanding as this can happen however every time I go there for an appointment, this happens. They don’t have a secretary anymore. You walk in and wait for a med tech or nurse to hear that you’ve walked in. Such a shame they just keep downsizing from each location they’ve moved to. If you’re looking for an office who can keep you appointment five or take 10-15 minutes late, this is NOT your place.

Dr Farrell is just amazing!! Parking isnt that bad and the Ma Katey is amazing!!

The doctors here are kind and thorough but the office staff is awful. They are rude, unfriendly, and completely incompetent. Specifically, I had an issue with my HSA card being declined so I called to provide another method of payment to pay off my balance. I checked my credit card online later that day and saw that I was not charged the correct amount (it was less than what I owed), so I called to make sure I paid the full balance. It turned out that the woman I spoke with somehow thought I was someone else who owed a different amount entirely and used my credit card to pay off their balance...but she never admitted to this or even seemed to understand what had happened. She instead accused me of having multiple accounts under different names and asked why I had asked her to charge the other amount instead of what I owed. Who would do that? I literally fought with her as she told me I needed to call my bank because she had only talked to one person today and it was that other person. She wouldnt believe that it was actually me! Finally I got her to listen as I read off my credit card information and she confirmed it was the info shed received earlier. She never apologized for any of this and still treated me like I was up to something fishy. I dont know if she legitimately did not understand that she had made a mistake, but I couldnt believe the way she handled it. I didnt care that she had made a mistake, I just wanted to be able to pay what I owed and move on. Instead it turned into a huge ordeal that has left me with no confidence in their staff whatsoever. Ill be finding a new doctor after this experience.

The Doctors are Great! Difficult to get an appt. with the front desk, she is horrible, no common courtesy and has a GOD complex. She will simply hang up the phone on you if she does not agree with what you are saying. She also feels it is necessary for her to diagnose your symptoms over the phone and correct you with her (lack of) professional secretarial opinion. If she could just focus on doing her job of setting appointments for the great doctors at the office it would be a great place. Until they get better help at the front desk, I WILL NOT recommend this office to anyone.

In person the doctor did a good job, but when trying to call the office, no one ever picks up.My husband has repeatedly run out of his daily thyroid medication because they do not fill it in time.The other day, he had an appointment, went to it, and at the end was told they would be sending his prescription over.They never did!He even called them, and left a message. Then they called him back later and told him they had sent it over, but yet again he went to pick up his prescription and IT WASNT THERE!(Its been sent to the same place for 4 years now! There should be no confusion, so the staff must just be completely incompintent)I digress.Seriously though, this has happened too many times over the years and the staff here has repeatedly proven themselves to be unreliabliable, lazy, and outright liars.Save yourself the headaches and go somewhere else.Not recommended at all, we are switching to valley medical.

Great family owned feeling office