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JR Gonzalez DDS
101 Decker Ct # 260, Irving, TX 75062, United States
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sh
Review №1

I was referred to Dr. Gonzalez as a first time patient by Bliss Orthodontics’, Dr. Henao. Dr. Gonzalez and his team not only welcomed me as a valued patient, but the time and attention Dr. Gonzalez spent reviewing and learning my oral-health history was very much appreciated. He walked me through each step and provided great detail on best next steps. This was the best experience I’ve had with a dentist. I will be returning for my follow-up care. Thank you, Dr. Gonzalez.

al
Review №2

Dr. Jr Gonzalez has got to be one of the kindest and sweetest docs out there. He is a really great dentist and shows he cares about his patients! He knows what he’s doing and will always make sure you walk out with a perfect smile!!! I couldn’t be any happier with the care and GREAT customer service by the way, that I receive here by all of the staff. 10/10 recommend.

J
Review №3

Excellent customer service, very knowledgeable staff! You wont ever be scared to go to the dentist again. Dr. Gonzalez is the best in Dallas.

Va
Review №4

Been going to Dr. JR for close to 9 years. Great, professional, respectful staff, the doc is a pro himself and really knows whats hes doing. Love coming here and wont be going anywhere else. They are absolutely the BEST.

Mi
Review №5

I was very impressed with Dr. Gonzalez. His professionalism and care. This was my first visit and first impression. He was referred by a very dear friend and also by my Church Priest. My Wife and I were both very satisfied and as We walked out I told my wife that the office service was poor but he was a true professional.Then a month later i Have a Severe toothache and I called to schedule an appointment. My insurance changed and i was now informed that they will out of network and I now had to pay for the services so I said cancel the appointment I wont be coming. My toothache continued and I called back the next day to reschedule an EMERGENCY appointment. They even provided me an emergency number. The office hours posted were changed after i spoke to them this morning but the office hours posted for Friday were 8:30 to 1:30. After I spoke to them this morning they changed them......Office Hours:Mondays 8:30am - 4:00pmTuesdays 7:30am - 4:00pmWednesdays 7:30am - 4:00pmThursdays 8:00am - 5:00pm1st Friday of the month 8:00 - 12:00The office personnel is a complete different story. She was supposed since the first visit call me or email me to let me know that that she could squeeze my kids and schedule their visit before the year was over and that did not happen and I understand that the time was too close but she did not call me to let me know she wont be ale to. Then she was supposed to call me to work a work plan for my dental work and that didnt happen. Today I get a call and I am told by the office personnel that they weer closed on Friday and that the Doctor was in class.(which I understand) but since he saw it was me and I had cancelled the appointment the day before, he didnt call me back. They also tell me today that they have no time to schedule me and that if I want to see the doctor after hours it will cost me $275.00Over all I am very disappointed that such a professional has such a poor customer service oriented office staff. The BBB also needs to know.

Be
Review №6

I couldnt be happier with Dr. Gonzalez and his staff. Hes a perfectionist and takes time with his patients. Its really hard to find a great dentist. His staff is friendly and everyone is in a good mood. I take my kids there too and he is amazing with them; they are not usually the best patients. The office is a little hard to find the first time but once you know how to get there it is actually very convenient (right off 114 and OConnor).

Mo
Review №7

Awesome Dentist!! Staff is an A+ all around

C
Review №8

Great Dr. but horrible front office person. She was very rude and didnt want to explain things when asked. I would even see others looking at her crazy when they asked questions. I hope she is still not there, I would love to go back.

Information
1 Photos
8 Comments
4.4 Rating
  • Address:101 Decker Ct # 260, Irving, TX 75062, United States
  • Site:http://definingsmiles.com/
  • Phone:+1 972-717-0660
Categories
  • Dentist
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30am–4pm
  • Thursday:7:30am–4pm
  • Friday:7:30am–4pm
  • Saturday:7:30am–5pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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