Very easy to use app and check in was smooth and efficient. The receptionist was excellent and very kind. The person taking the sample was awesome! She made it easy to forget I was there for a not so fun reason. I will go there from now on!

Seems unprofessional. The front desk is way too crazy overwhelemed and busy to give accurate information about wait times so she seemed to have made up a number ( 10 minutes ) and when asked again an hour later she denies ever saying. That woman needs help up there. Ive been here an hour and she said it would be 10 min. Bad rep. They should have told me to schedule an appt and come back.Unorganized, rushed, I had to sit on the floor in the hall with my 2 yr old son. After an hour I gave up because the lady at the front desk now is saying it could take up to 2 hours .. if she would have told me that from the start I would have came back another time or went elsewhere.

This place is a joke. This place is overcrowded, staff is very rude and impatient. I had an appointment at 11:00. I checked in at 11:20 and they changed my appointment to walk in. It is now 1: and I am still waiting and fasting since last night. When I checked in, their computer showed me the wait time was 41 minutes. So I decided to wait. 1 hour later, I am still waiting. If I knew the wait was longer than 41 minutes, I wouldn’t have waited and rescheduled. The staff told me they have talked to their corporate about this issue. Their are people Never coming back to this place again. I have never waited this long to get lab work done and I have a major migraine.

Friendly, efficient clean. I am nervous about needles, Tracy was sweet and professional. Helped me feel relaxed about the process. Didn’t feel a thing. I recommend asking for her. The other reviews didn’t reflect at all what I experienced. I checked in from the parking lot, they texted me when they were ready(right after I checked in). I was in and out.

Staff was kind and made me feel welcome! Would definitely come again for any needed services :)

Easy check in, friendly staff, clean and professional especially during pandemic. I had to take my 6MO old son to get blood drawn for allergies, phuong and Patricia were the best i was almost in tears scared for him and they were patient, reassuring, quick, easy and sweet. They took extra precautions to make sure they poked once and got what was needed then cheered us both up after. If we have to draw again I’ll be calling to confirm they are both there again!! Thank you!!

Tracy got my blood on the first stick , which I appreciated. However...I was not aware that they do COVID testing here .

I can’t believe what I just saw. All the staff were supper rude and they have zero patience even for a simple question. The very disturbing part was seeing the staff being rude and very disrespectful to old people. Moral of the story, if you get anxious and you don’t like needles, please avoid this place, because the environment it definitely not calming nor soothing.

The new intaker is rude and slow waited 30 mins just for a drop off and he was rude when telling me to wait

Ok, I’m a newbie in Irvine and I was really horrified with the fact that I have to bring my kids to this “awful” laboratory (after I read some reviews).Indeed the lab was great and the staff was so friendly and helpful! They care a lot about both of my kids, and the results were ready in 1-2 days!I’m so thankful! Thank you🌺🙏🏻

The medical staff here are very friendly and patiently explained everything to me. I not only received friendly help, but also respect. thank you very much.

Rudest phlebotomists “technician” whom acted as this was her own business.I called on my way and said I had forgotten a mask, the gal said no problem we can give you one. Upon entering, the woman basically said “get out” I had Kleenex covering my face and tried to explain that I was told they had one when I got there. She proceeded to huff n puff and say things under her breath to the point I was too cheap to buy one at the store downstairs. Well, I don’t take that from anyone, especially when they are getting money from me and my insurance. I said that the &);)&@@ told me was ok or I would of cancelled. Well.. she was offended and told me to leave. So, Quest...,you will lose mine my family and my co-workers business.

Adriana the front desk lady is not professional. Didn’t not like the customer service. On their recorded line it says making appointment Is recommended not mandatory but they sent me back and didn’t take me in because I didn’t have an appt . 3 of their lab techs were sitting there doing nothing , only one patient in but they refused to take me because I didn’t have an appointment but on their recorded line and their website doesn’t say making an appt is mandatory.

11/4 get to the lab before they open 8am, patiently wait and wait, finally went up to check, only been told that he called us numbers time, no one answered, and we are in the the room the whole time, turn out he pronounce both first and last name wrong the whole time, and our first and last name isnt difficult at all, that is why Abe is so confident to say without spell out, like they do with some difficult last name, I was sitting inside the lobby the entire time, there are few people outside the hallway, look back I noticed definitely less engage with people waiting than other staff calling patient. if Abe only can be more helpful after I approached him, but instead he insist he has been calling us, didnt mention he calling the wrong name, that i have to check in again and wait, when I ask can we move to front since we have been wait for almost two hours, there is only one word from himNo. I dont think we are the only one lost in the shuffle, so many names not answered just the three hours we were there, My mistake was too trust other people will do best at their job, apparently not yesterday with Abe. I hope the management can take a look seriously with the training the staff needed.

I came here on a Tuesday afternoon (October 15, 2019) to get my blood drawn.I was probably just lucky because there were few people in the waiting room, but the office was very fast and efficient in processing my paperwork and calling my name to get my blood drawn.When I sat down to get my blood drawn, the woman who was taking it was very friendly and talked to me so that I wouldn’t be as tense (she could probably tell I was nervous).The actual process was very quick and almost painless. She found my vein on the first try (note that I have very small veins), and I only felt a tiny pinch when the needle pierced my skin, and barely felt anything when she removed it.Overall, this office helped me and alleviated my fear of getting blood drawn. I was pretty much in and out in 10-15 minutes.PS. I unfortunately didn’t see the name of the woman who took my blood ):She had longer dark hair though

Called by the phone number. Stupid computer has no options that I need. How can I speak with a human?Update: Personal is nice (5 out of 5). Blood was taken professionally. No bruises or pain. Come in the middle of the week to avoid crowds and standing in a long line.

The front desk people are usually pretty great, but the wait time if you dont have an appointment is usually not so good! If you dont know when you have time to go in and want to make an appointment the week before, good luck! You have to schedule weeks out to get a good time (A good time being 7:30 before most people have to go to work. Walking in normally takes about 45 minutes unless you get there right at 7:30 and you will usually get helped after 20-30 minutes, at least in my experience.Having to call their number to try to talk to someone is absolutely impossible! I was trying to schedule an appointment and it makes you say the day you want, I spent 10 minutes just saying the day that I wanted for my appointment and it would either get the day wrong or when I would confirm for the right day, it would say Sorry, please tell me the day you would like. Finally I was able to get the day I wanted and when I said yes to confirm the time and everything was correct, it said Sorry, please tell me which is wrong: the location, day, or time. I tired to say None! but that wasnt a response and it sent me back to saying the date again. After a couple more attempts I finally gave up. (Oh, and I dont have an accent or anything, I spoke clearly and enunciated and it was useless.) I almost wonder if they have that helpline to record people getting angry. I am normally pretty calm but it made me want to throw my phone across the room.

Very convenient to get blood work done. In and out with an appointment.

Just visited there. Im surprised cause the place is full of joy and love. The receptionist was so nice and the nurse has excellent skills. I dont feel the needle at all (I have very thin vines always use butterfly tube) its a very pleasant visit :-) oh and the waiting time is very short. I walked in and only waited for 15 minutes.

I arrived without an appointment, and I was told that it would be approximately over an hour wait. It was only a 45 minute wait. The person who took care of my daughterwas very good. His name is Julian. He made it easy and relaxing for my daughter.My daughter left with a smile. If I ever need blood work done again, I would definitely go back to this place and request for Julian.

Ive been in different quest diagnostics places before. This place is first and last time for me. Waiting time was more then 45 mins and staff havent provided any estimation except soon. But Im really happy that in the result Ive got a well-deserved vein purple medal for patience and bravery which Ive never received so far for any blood work.

Been here 3 times now and I cannot say how unbelievably slow and inefficient they are. Let me make this clear...they were NOT busy at all each of the 3 times I visited. I do NOT recommend this Lab company. If you have no choice make sure your schedule is 100% clear.

Very positive experience. Arrived around 9 am on a Friday, signed in and waited 10 minutes (even though I was told the wait would be 30-40 minutes). Waiting room not very crowded. The technician was very professional. Cant ask for more than that!

So irresponsible and they don’t care about their customers at all.I took my daughter there for doing some simple annual check up and after 20 days i contact my doctor office and asked fo the result they said they didn’t get any result yet so i went to quest and they said they just take the test and they don’t have any access to the result and i went to doctor and they call the quest for result and the nurse was on the phone after 15 min they faxed the result .Can you believe it definitely if i didn’t follow up I never be able get the result 👎🏻👎🏻

Just came for a blood test and nurse Brenda took care of me. She was so kind and careful with her job. Thank you Brenda! Couldn’t thank when you have another patient :)

I had an appointment time and was on time and taken right away for blood draw. It’s extremely hard to find a vein on me because of lymph node removal regarding breast cancer treatment. Darmesh always found it right away but he’s no longer at this location which was disturbing for me. I did tell the current staff of my situation and they had Truong (sp) I believe was her name help me and she did a great job. It would be helpful if you could make the appointment with a specific phlebotomist so a Senior could make an appointment and not be concerned about “who and how many times they’ll be poked” to get their blood drawn. Thank you for listening.

Recently visited 4050 Barranca Branch. We were given boxes for stools and urine without names on it. We werent told to write the name as well. At the time of submission of stools and urine, they asked us to write names on the container. I said to receptionist, as you (Quest staffs) didnt say it please write down. Receptionist said I cannot take your samples until name is written. Unethical, unprofessional staffs. I would not try Quest lab.

They misspelled my name, i need to call their customer service to correct my name, this took me looooooong time..

After 20 some tries this receptionist still wont take my name I think they planned it that way they deserve to have all walk-ins.

The staff were awsome they were a great team player. They took the time to cheer my 11 yr old daughter feel comfortable to drawn out blood because she was nervous and scare. Yes it was her first time people. Good job! My experience there was great customer service. Right on! Now let me get this straight tho clients come in w anger issues. Get right w yourself and be patient while you wait.

I never wait more than 20 minutes. Whats the big deal? good time to catch up on email, and clean out duplicate pictures. Patricia is the Best!!!

Very quick and phuong was very good.

The employees need a good lesson in decent customer service. Then they should revisit that lesson a few more times after that.... Too bad the company wont do anything about it. First review, EVER!!

The information online shows that they open at 7:30AM. However they dont open until 8 and there is now a line of 15 people down the hall. Come on Quest...If you are going to change your hours, perhaps you should change the information online.It seems as though the low rating and numerous comments about poor customer service have been well earned.Thankfully, there are many labs who are in network with my insurance. I will take ALL my future business to another lab. If I could have given negative stars, I would have.

Such a friendly , clean , and efficient staff and facility ! I had Juong (hope I spelled that right ) as my phlebotomist and she took her time to explain the importance of hydration and nutrition post bloodwork and in general. She was very detail oriented when it came to placement of the correct labels on the tubes and in her instructions. I highly recommend this place for sure!

I went into Quest for the first time today to get a blood test and I was completely disappointed. The staff were very impolite and impatient, almost completely unwilling to help out with simple favors. The professionals were also incredibly harsh and violent with the needles and I, for the first time, felt terrible pain during my blood test. I do not recommend Quest at all.

Thank you Patricia for always being professional, kind and caring . You make my visits to Quest so easy.

I can see the age of 70 quite clearly from where I stand, and for all those years my veins have been devils to find and poke. “Your veins roll,” I’m told. “They require some skill and some –“I make no sound, but I do flinch and close my eyes.“ – oh, I’m sorry. Did that hurt?”Often a phlebotomist will poke through the skin and then, like a windshield wiper, wave the needle underneath, hoping to side-swipe a vein and miss the local nerves and tendons. The tactic usually doesn’t work, and it usually hurts more than just the poke.“You know what? I think I’ll call – “Ashley. Ashley is a bit of a miracle. Every time I see Ashley, it’s one stick, less pain, and she’s in. Dark red blood scurries up the tube and into a little container. I breathe easier. And she’s already on the next container.“You’re pretty good at this.”She smiles. “And you’re all done, sir.”I think her name is Saint Ashley, canonized at the latest international meeting of phlebotomists.I can’t recommend her highly enough.

Wow I can’t be anymore thankful for this team. I took in my 2 & 4 year old today and let’s say it wasn’t an easy group. Patricia McClinfock & Phuong TA did such an amazing job with the girls. Thank you both for everything.

The incorrect codes were submitted to Medicare which were not updated on the next invoice. I paid the bill so that it did not go to collection. I spent two days trying to contact a real person on the phone. After finally talking to a real person she was still unable to show that the corrected codes were resubmitted to Medicare. It was a simple blood test for an annual check up that was not approved. I will not be using Quest Diagnostics again with no resolution in site. This oversight cost me $208.00 for a senior with limited income is simply not acceptable.

Ive always had wonderful experience at both Irvine locations. I prefer the 4050 location because I am known by the staff, and always get first class treatment.

Wow! I went on a Saturday about 1030am as i was finished in less than a hour. The phlebotomist who took my blood was funny and had me laughing the whole time. I cant remember her name but she had short sorta purpleish hair. I also let her know right away that Im a fainter and she took me to a room with a table to accommodate me. Great experience.

Had a really great experience! The staff was friendly,patient , fast and professional.

I have a poor experience at this location. I only need to drop off sample and the instruction said to mail it when completed but no return envelope provided in the package. I showed the lady at the front desk and asked if i could just drop off witbout waiting for an hour for a person to receive the package. She rudely said no drop off ...i said the instruction stated to drop in mail...she rudely said my instruction is no drop off. Very unprofessional.....seeing all other reviews provided here...i decuded to write up this review. The location manager should really apply attention here....we are a patient here and not someone committed criminal or something. We do Not deserve such treatment. The mexican girl with long hair sitting at the front desk should be fired. Period

Visited this center for the blood draw yesterday. They seem to have turned the place around. Quick service, professional staff.

They are very busy sometimes but still nurses and front office handles all enquiries and take good care of you.

Came as walk in at 10. Took two hours. The passed by my name and then claimed they called me. Its not too hard to pronounce Joe but the rude person who calls out the names couldnt even pronounce Joe when asked. So of course she could only frown at me for having such a difficult name to pronounce -- Joe During the week this place is OK but honestly, folks, we gotta quit putting up with this from Quest.

This is 1st time i come to this place . My doctor ask for blood test. place was so crowded. I have a simple question for the lady . About the waiting time.all i can say ppl in front desk was so rude and it seems they having a bad day that reflected on ppl who looking for a 2 words answer. Will never come back there nir to my doctor who send me to those ppl .

Awesome service to draw blood from my Autistic son.Fantastic! Thank you QD Irvine!

Edgar got my blood sample, and for the first time my life i felt no pain!!! Go with him. He is a pro.

Terrible hygiene ! Phlebotomist did not wash hands or change gloves after handling prior patients urine sample before she drew my blood.This place should lose its license! Also, they made me wait for over an hour, even though I made prior appointment. Took 6 people that came after me because they screwed up my paperwork.

Other than the lime green decor and the zombies that work here, its about what you would expect from a lab.

Who manages this location???!!! One tablet for people to check in and one lady up front to manage 30 people first thing in the morning. At least for the morning rush youd think they would have 3 check in tablets at least and more than one person out front. Poor management.

HORRIBLE experience at this Quest Diagnostics. My phlebotomist, Patricia, was angry, rushing and very volatile. I have worked in doctors offices for 6 years, and I know the pressure is high and patients get rowdy but I have never seen a medical professional behave the way Patricia did. I went in, gave my forms to the front office staff (who also happen to be other Phlebotomists) and everything was taken care of. I waited for 25 minutes until I was called up by the phlebotomist for my physicians phone number so they could get authorization for a Cortisol Baseline test. I gave the phone number to that phlebotomist and went back to sit down. Another phlebotomist ran back in from her lunch break and called me up -- this phlebotomist was Patricia. She told me to sit down and began asking me what labs I needed done, all while she was holding lab forms in her hand. At that point it was evident she had no patience and before I could even register what she was asking me, she began berating me regarding how the Cortisol Baseline test needed to be authorized if I were to take it after 9 am. I am not a doctor, and I am not a phlebotomist. I cant give authorization and I was given 0 directions in regards to my lab tests, so I told her that the other phlebotomist was going to call my doctor for the authorization. Patricia became visibly annoyed and told me to call my physicians office for her immediately and get the information. I called my physicians office for her all while she spoke to me as if I were a child. The staff had taken a copy of my insurance form and without even looking for it, Patricia huffed and puffed about how I was on MediCal - which I am not, I am Blue Cross PPO - and told me to stay on the phone but to get my insurance card out. By the time I pulled it out, she had found the sheet that the Quest staff had made a copy of my insurance on and yelled at me to forget looking for your card, I found it, just stay on the phone! Get the contact name! That was the second time in that 10 minute exchange that I felt so uncomfortable I wanted to get my lab sheets back and leave. I was already on the phone with my physicians office, though, so when I got a hold of my physician and asked the question that Patricia wanted me to ask, Patricia literally snatched my cellphone from my hand in order to yell at my doctor about how busy she was -- and I quote, Oh my LORD I need a yes or a no answer, I dont have all day! We are very busy...oh GOD youre just not getting it are you?! and hung up on my doctor. Shaken, confused and quite frankly, a little scared, I promptly requested my lab forms back and told her I was extremely uncomfortable getting my blood drawn by her after the way she was yelling at me and then yelling at my doctor and his staff. I left so shocked that one of the other staff members in the hall came over and apologized for Patricias behavior. Im still in disbelief. If you go here, DONT go to Patricia.

Terrible timing estimate on this Saturday morning. Today I signed in at 9:30, the screen showed me an estimated wait of 35 minutes (meaning 10:05). At 10:00 the estimate changed into 55 more minutes (jumping my schedule into 11:00). At 10:55 another jump, waiting time of 25 more minutes, meaning my schedule jumped to 11:20). Remember, the original estimate was almost an hour and a half before that.

Great staff very helpful.

The office is conveniently located, the staff is professional, I barely felt the needle.

Never coming back then this location again. They have messed up my test for the nth time. Unprofessional staff and longer than normal wait times. Go to the 4950 branch location instead of this place, unless you want to waste your time and be frustrated!

This place is a joke on Saturdays. Worst than waiting inside a DMV. Been here since 7:50am and now its 10:19am. Front desk says it’s going to be an hour more. Don’t come here on Saturdays!!

Good luck if you want a compassionate service over here.. Inefficient and slow

They dont care about time at all, i dont recommend them at all

Got here when they opened at 7:30. It has been 30 min and they have only called back one person and now the waiting room is full. This is my third trip to Quest in a month. Each experience is the same. Under staff and inefficient.

Poor customer service from the front desk.

Phone system is not up to date with the office hours. The office open at 8a but phone system said 730a. The office is dirty and old.

They are way understaffed to handle patients over the weekend!

Worst service ever ..... Just call the number and it goes to answering machine and goes in loop. no real person to answer your questions.

Only one person taking blood and a full waiting room so ridiculous! !!

Came in at 8am it’s now 9:38am still haven’t been called and was already signed in this is ridiculous

Will not do drug testing here!

Fast and friendly.

Very professional staff

They are way under staffed! Over an hour for walk in! I told her it was a drop off but she didnt care, wait your turn she said. So it took 80 minutes!

Fast and clean