Got a small leg tattoo blur on my second laser hair removal appointment and showed my third appointment technician, who confirmed that it was, in fact, caused by the former laser appointment and the ill placement of tape that barely covered the tattoo.As I was rightfully a bit dissatisfied, she encouraged me to bring it to Laseraway’s attention having spent several thousand dollars with them... I brought it to the attention of the front desk lady, who filed a note for me. Shortly thereafter, the technician Tanya questioned me on it, heavily insinuating I made up the claim, telling me it would’ve been exceptionally painful and blistered badly had it truly been caused by their lasers. She tried to make it sound like it was just the tattoo aging process, despite this being the only tattoo affected or even remotely blurred, having before and after photos, and it being a fairly new tattoo at less than a year old.I was told that a nurse would evaluate, and Megan Martinez was in touch shortly thereafter. She requested photos, which I sent, and I was told she would help come up with a game plan to correct the mistake. When she called me, however, she was immediately extremely disrespectful, accused me of making it up, gaslit me about the issue being caused at my own negligence, told me she wouldn’t be able to help me because it wasn’t their fault, and in no way offered any kind of support or solution... She spoke down to me and basically told me she didn’t know how I had messed up my tattoos but she was 100% certain it wasn’t their fault. She told me that she and Tanya shared the same opinion on the matter, despite me explaining what the other technician had already confirmed to me. She basically told me to take it up with my tattoo artist and that they wouldn’t do anything for me at all. At the end of the day, I was looking for a small, but appropriate, solution to a small issue, but now I have become very disgusted with the mishandling of this situation and how I was treated, especially after spending so much money and time here.

I felt really welcomed from the time I walked in to the time I left. Felt so comfortable and the service is superb. Customer service is the best and the workers are very friendly and nice. I live an hour away and I don’t mind coming to this location due to the great service and quality of work. Will definitely recommend this place to my friends and family.

I love this laseraway and this location! They’re customer service is awesome and I love the way they did my lips. I believe I got juvederm and the girl made my lips look fuller but not fake! Excellent!

I love this place and how well they treat me! I’m always greeted with a smile and I love all of the different services they offer, especially laser hair removal.

Clean and cool (which is nice these days). They asked me to come later than my scheduled appointment time. The front office staff was pleasant and cordial. The technician was warm and seemed to be really concerned that she might hurt me... lol. Didn’t notice too much of a difference in the tattoo fade in the treated area. We shall see how it goes!

I originally purchased a ‘small area’ 6-session Groupon for Laser Away. I thought that the area I was going to have treated would be considered a ‘medium area’, but the receptionist assured me that the small area would cover it. I spoke to her about this a lot because I truly thought it would be a ‘medium size’ area, but she insisted. After I registered, I called to make my first appointment and was told that I would have to purchase the difference between the cost of a ‘small area’ and a ‘medium area’ because a small area WOULD NOT cover the area I wanted to have treated. After 2 sessions, I was then told that the ‘medium area’ package was actually only 3 sessions, not the full 6 that I originally purchased. I would not recommend Laser Away as they constantly try to up-sell you, and they do not honor your previous conversations even though they can identify who you spoke with initially. I would instead recommend purchasing something to use personally at home like a Kenzzi handset. Laser Away is not honest and upfront, and they barely even scratch the surface when it comes to the actual treatments they do. I have had laser hair removal treatments at a different facility/company, and they spent FAR more time and effort in doing the actual treatments.

Exceptional customer service! Monique and Chantelle are BEYOND AMAZING! They went above and beyond to help me out during these difficult times. Could not recommend this place enough. Clean environment and just caring people ready to help.

I have to say my entire experience with Laser Away was great, from the over the phone consultation with Ana Vicente, to the virtual consult with Naina Venkatesh, to the front desk beauties that made me feel so special, to the angel Casey who did my procedures. This was my 1st experience with botox and rejuvederm, I was a nervous wreck. Everyone involved comforted my nerves. Now about the results: I couldnt be more pleased. At 67 years old Ill have to say this took years off of my looks. My boyfriend ( who will NEVER be the wiser), took me out to dinner for outdoor dining in Long Beach, could not stop complimenting me. I will recommend this place to all my friends.

Always welcoming, informative and nurses make you feel comfortable. Service is great and quick. They are taking extra precautions with COVID. They take temp before you come in, and barely anyone in the building during apptmnt except receptionist and nurse.

I’m so happy I finally decided to go to Laser Away. The entire staff at the Bella Terra location is awesome!The ladies at the front desk are beautiful and very welcoming. They are also very helpful and informative about all the services they provide.I went there for juvederm ultra plus. Valerie was did my injection. She was very knowledgeable and did an amazing job with my lips.She took her time and was extremely gentle.I am also on the process of laser hair removal and I’m very happy with my overall experience at Laser Away.I highly recommend them to my family, friends and strangers.

Thank you team LaserAway. I am so thankful for the support and the wonderful attitudes from everyone I encounter.Positive energy and positive environment. Professionalisms at it’s finest. From the moment I walk in I’m greeted with a smile and hello. It’s the little things that make the world of a difference.I enjoy myself during my appointment as well as look forward to the next.Team LaserAway for the win!!Ladies treat yourself, you’ll be glad you did.

I signed up for Clear+Brilliant and it’s done wonders for my skin. I’ve also convinced my sister to get the treatments too.. I also love their products. They’re a little bit pricey but when you buy more sessions the per session cost goes down considerably. The staff in this location is sensitive and friendly to clients too. So I would come back to schedule appointments here.

If you’re debating on whether you want to check out LaserAway, my advice is go for it! I am thrilled, so far, with my results of both my Clear and Brilliant treatments and laser hair removal. I am so glad I decided to go in. Even though I have some limitations they couldn’t accommodate, I’m still happy with it. All the staff has been amazing, but Sharon by far has made a lasting impression! We have great conversations, and she makes the appointments quick, comfortable and painless, while getting amazing results. Highly recommend!

Everyone was really sweet and quick to help. Amazing experience for my first time, and I can’t wait to come back!

Straight forward, super easy, clean, all the laser techs are friendly and helpful. Satisfied customer!

Michelle was my technician and I cannot say enough about her innate ability to know exactly what you need. I’ve been getting fillers for a long time and she absolutely is 5 STARS. Thank you MICHELLE 💜

The IPL I received was the second in a series of three that I purchased. Both women who administered my facials explained what I could expect and did a very good job, making sure I was comfortable. The procedure is a little painful but it works really well and they put cool ice packs on your face to prevent swelling after the IPL. Laser Away is a clean, easy to navigate facility with friendly people there to check you in. I definitely recommend the Huntington Beach location and their services.

The whole experience and treatment was exceptional. The staff are professional, courteous and empathetic of your condition and treatment. I was made to feel like a person and not a commodity. Highly recommended.Pete

I scheduled my first appointment for hair removal, and am so glad I did. Extremely professional service with lots of care. Technician is very knowledgeable and made sure I was comfortable throughout my entire appointment.

Love this place... very clean and friendly. All the ladies are very pleasant and helpful. Glad I chose Laser away!

Just moved to the area and after struggling for years with sensitive skin, I was over shaving & waxing not to mention the expense. After looking around the Cypress area for laser hair removal options that led me to Laser Away in Huntington Beach. I scheduled a free consultation to learn more and was filled in on my options, the packages, cost and other services offered. Yes it’s spendy venture and I knew this going into it, but they have monthly payment plans making it affordable along with promotions/other discounts. I added up what I was spending monthly for waxing w/tip and it was equalling out to be just about the same monthly cost. Weigh your options and do what’s best for you, for me the self consciousness I’ve been feeling over the years and the struggle with sensitive skin made it all with it! I had my first session this week, clean, modern facility and the staff is great. I look forward to seeing the results I’ve been hoping for!

The place is clean...they are very polite and was glad they were able to change my schedule time to a different time on same day...im overall very satisfied with the excellent service

Lovely staff! Reliable and accommodating when my meetings run late and needing to reschedule, theyre great! Ive already recommended this location to my friends and family.

Angelique is the best at Laser away in Burlingame shop. Very fast, friendly and professional. If I could request her every time I would. Thank you!

Customer service is by far the worst I have ever had. Messages are returned weeks later if at all, scheduled appointment times mysteriously change, every time they call the day before to confirm from what I booked and the girls at the front desk can only do 1 thing at a time even if there are 2 at the desk. Im switching to another location and hopefully have a better experience. Wouldnt recommend this location.

Reem is wonderful & made my experiences pleasant had the IPL facial & then had the Thermage highly recommend was very pleased with the results of both services the IPL got rid of my age spots & face & neck feel tighter from the Thermage showing less wrinkles

I originally started treatments at the Dublin location, because it was closest to me at the time. I’ve been making appointments at Burlingame LaserAway for almost a year now and I am nothing but please. They are kind, friendly, professional, and treat you like an old friend when you walk in. I work as a nurse, and have a bit of a crazy schedule - they are always flexible and do their best to accommodate my frequent appointment changes.I have no complaints about service, product, customer service - only praises.

Only went for free consultation for laser hair removal. They use cynosure epogee elite laser which suits all skin types. It uses Nd:YAG technology with 755nm and 1064nm wavelengths known to effectively treats all skin types. They just have to configure the wavelength in that machine to suit your skin tone. Bit expensive without some kind of Groupon deals.

They are good. I like their products and laser facials, but some of the sales people are a bit pushy.

Very helpful, great customer service...I’ll let you know if it actually works. ;)

Had to wait alittle bit ..And was told I couldnt have nurse I requested.. Treatment seemed to be ok..But they still would not do my chin after asking 2 times on 2 different treatments

Amazing service!! Love my results

Expensive. Place is OK

Very unprofessional! Will NEVER go again!

I was on hold for five minutes on the phone with them and since that made me late for my appointment with them they cancelled my appointment with them. How rude and lame is that?!

Bad experience I won’t recommend with anyone I pay big money is not worth it

Helpful, hospitality and friendly

It is an excellent place ... everything is very clean ... Dana is excellent, very professional .. I always go there, he is very nice .. I recommend it. Excellent service..