I do not recommend this facility to NO one that actually care and love their family member that has challenges with mental health. My daughter was only 8 years old and our experience was terrible. This place made her regress big time. She needed therapy after leaving this facility due to the lack of professionalism and unfair treatment to kids.I will be contacting the news outlets to spread the word of this poorly ran facility. My daughter still has nightmares about this place. When she came home, she was totally different. My family was so disappointed even when visiting her. She was not the same.I fought hard to get her away from this place and with Gods grace she is back to herself. PLEASE DO NOT SEND ANYONE YOU LOVE HERE.

Please DO NOT send your child or any family member here. If you want them to get better, send them to a place where theyll actually get the care they need. The nurses and doctors are AWFUL and treat their patients like theyre below them. Find a new job if you cant treat your patients with the basic respect they deserve.

‼️‼️‼️This place needs to be investigated ASAP‼️‼️‼️‼️We just picked up my brother from this facility TODAY 10/7/21 and he said it was horrible there verbally abusive emotionally abusive the staff really really don’t care for the patients there this reminded me of old facilities you hear horrible stories about the staff there Name is Sean he told my bother he had issues how can you tell someone who came there for mental health care that they have issues another staff kantrell or katrea African American was very mean and rude these are people children who are loved he said her attitude was hurtful my brother had a mental break down but the sad thing is he couldn’t speak up for him self because of course they feel like there crazy so who really listen to them he was is unit 2 the staff talked about other staff made fun of other staff and patients please don’t send your loved ones there I’m not done reporting I’m going to the news this is beyond hurtful and against human rights

I spent almost two weeks at West oaks Hospital and I had a great experience there. The staff were AMAZING especially Ms. Kesha, she has definitely made an impact on my life. None of the staff would ever hurt the patients. If there was strict staff it’s only because they cared. You can definitely tell when the staff cared about everyone.

This place is the best place I have been to I felt so much better afterword. I felt productive. And the staff on unit 6 was amazing to the patients never did anything to hurt them and just wanted them to get better. My favorite staff Ms.kesha, Ms. Colleen, and ms. Mildred would always treat the patients amazingly. I absolutely love them

I spent two weeks at west oaks and when I tell you I loved the staff they were so caring and understanding especially Ms.lakesha she definitely helped me change my life around for the better. I also want to say how the nurses and staff never judged anybody on their mental illness the most they did was try to help them. I highly recommend going to West Oaks Hospital.

If I could give zero Stars. They don’t deserve 1! If you don’t want to know what’s going on with your child. If want people that act as if they don’t know what’s going on and hang up on you.If you want to deal with rude, insensitive, unprofessional people, if you want your child put on meds with no parental consent and no record of it or no real help for your child. Take them here. This place should be shut down!!! My child is now worst. Has been sleeping for days and can barely stay awake. We never got therapy and there is no clear discharge plan. The doctors do not work at the Hospital they are private doctors that come and go and can never be reached.

It was a blast here. The first day i came, i started crying because i thought it was going to be overwhelming. Ms.juila came in my room and told me everything was going to be okay and she talked to me with care. The techs and the staff are really fun and they don’t let the kids stay bored and sit around all day. Ms.Emani, Ms.Kam, Ms.Mildred , and Ms.Magnolia deserve the world. They really made my stay here fun and entertaining. The therapy sessions really helped also. It made me a better and happier me. The food is good, the place is clean, and the staff are very caring. The only problem is one of the nurses said i “do the most” cause I laugh a lot. Other than that, i recommend ! I stayed for 8 days and 8/8 days i can say went by fast and efficient. Thank you guys for helping me and making life worth living

HOLDING MY DAUGHTER AGAINST HER WILL BASED ON A LIE. DO NOT USE THOS THEY ARE ABUSING HER. STAY FAR AWAY FROM THESE DISGUSTING PEOPLE.AS SOON AS YPU GET CALL CONTACT ATTY ASAP. CHRISTA BELL IS A NUT JOB SHE SHOULD BE A PATIENT. HIPPA FILING STATE FILING AND TALKING TO ATTY STARTIMG TODAY.THIS PLACE SHPULD BE SHUT DOWN.

I was admitted to West Oak Hospital 3 months ago and Lakisha Davis was in my unit And it was unit 6 and she the most sweetest person and caring the first night I was admitted she was there for me when I was feeling down she would always care for everyone in the unit and help us out and give good advice to everybody when they were feeling down

This is a horrible place. They do not wake patients up for food or therapy but wake them up for medicine. They gave my husband so many pills that he passed out, fell and hit his head, broke his nose, and had to be admitted to a real hospital. He almost died from a medical induced overdose and food poisoning he received at this facility. Now, they are refusing to give us medical records - imagine that.

I was admitted into Unit 6 on may of this year. I have absolutely no complaints about the staff. The two nurses, Ms colleen and Ms Gloria, were very helpful. on the first day there I had a lot of anxiety and I was crying but they helped me calm down and even made me laugh. The three techs that helped me were Ms Kesha, Ms mildred, and Ms Emony. I absolutely adored them. they made me feel safe, they made me laugh and they made the experience a lot more bearable. All of the staff members treated us all as if we were family and they never caused any harm to us at all. I will forever cherish all of them in my heart

My cousin was recently took to this place a day before her passing.. the staff here does not care about their patients well being at all !!! They set my cousin “free” knowing she was not at all mentally stable to leave and didn’t even inform no one in our family they were releasing her. Due to this, my cousin was in a tragic accident this July 12, 2021. She got struck by a truck while she was trying to find her way home after being unexpectedly released from a place we thought was helping her. DO NOT TRUST THIS PLACE. JUSTICE NEEDS TO BE SERVED FOR EVERYTHING THEY DO HERE.

Ill like to start with I was admitted on May 12 I was very scared because it was my first time going to a hospital for a suicidal attempt and my anxiety while I stay there ms Kesha was a wonderful person she took care like I was her child she would always make me feel safe and she shows me that the world is not that scary as to how I thought, ms Mildred is another person who helped me a lot she was like a mother just like Ms. Kesha they never harm us they took care of us she took care of me shes like a mom I miss her very much they helped me with my anxiety Im proud to say they helped me with a lot we have ms colleen who was very sweet to me she reassures me that I would be okay and this place will help Im proud to say this place helped me and I was one of there patients I miss them much they where the best tech and nurses.

I was admitted to this hospital nearly 7 years ago and still think about how awful the entire experience was from time to time. Every nurse there knew next to nothing about how to handle the mentally ill. Definitely picked the wrong field to work in when theyre only doing it for the paycheck.Also had to deal with Dr. Starbranch, A.K.A. one of the worst psychiatrists in the Houston area. Please avoid this place.

My son was transferred from another psych hospital before he was ready. Still having psychosis. Put him in a cab w/ no money, went to Walgreens together meds. He had no money to pay. Then took him to West Oaks. When he told them he had o ly used meth 1 time (,recently,) they kicked him out to the street. E en though he was still psychotic. No money no ride. Kingwood Pines said too bad he cant come back here so soon. Had to geta Lyft to take him to a motel at 11:30 . He was hy a terminal. He just wanted hep and rehab but they dumped him too early! What HORRIBLE HOSPITALS!! BE CAUTIOUS WHERE YOU TAKE YOUR LIVEC ONES!! I am doing 4 hours to pick him up.and start again.Do t trust with your lived ones.

This place is joke. They have my minor son and have denied me access to his information because my ex husband refuses to provide them with my name or the court order and they will not allow me to speak to anyone in the legal department or administration. They will not allow me to email them a copy of the court order. I’ll be contacting the state board to file a complaint as well.

I was at West Oaks a few years ago. I had the best experience, the staff was amazing!!!I would highly recommend West Oaks.

This place is absolutely horrible i was admitted here back in January the staff is literally horrible and rude, the Dr. was overly rude and even once said to me that if by me being more positive was i going to positively kill myself this is not something you tell ANYONE if you are a professional ESPECIALLY working here. My parents dropped me off Clothes and they never went to the front to get them for me, i spent more than 3 days without showering because they wouldn’t even offer me a scrub or anything until they FINALLY got my clothes, the food was absolutely horrible they don’t even check if you eat or anything, they give the wrong medication to wrong people, whenever situations happen they act super annoyed. You can’t even see Daylight because the windows are blocked, no fresh air no nothing overall i DO NOT recommend this place to ANYONE if you care about your kids well being take them somewhere else because this place will either get them worse or just plain out traumatize them

This hospital does not do a good job of informing parents of procedures while having your child in their care. They are short with parents who have a lot of questions. They do not communicate effectively with one another and often will give you the answer of I dont know as a final answer. I am a LCSW and I know the ends and outs of these types of situations, this place needs some real work with customer relations.

My son was taken here after being to 2 other hospitals. All this because he was robbed at a WalMart and when constable or sheriff came they thought he was acting crazy. Since when do law enforcement transport individuals to physciatric hospitals? He was not arrested but the officer took his wallet and it was never returned. West Oaks kept him 5 days and never told him why he was there. When they discharged him, we had to drive 2 hours to pick him up. They sent him home in paper scrubs and socks. They couldn’t find his $100.00 tennis shoes. Seems like they keep everyones shoes. I have reported this to an Advocacy for the State of Texas and they are in the process of getting a lawyer to look into this hospital policies. They don’t even employ a patient advocate. As for the law enforcement taking his property, this is also being addressed. And why do they have the right to admit him to this hospital?

This is a horrible place. They have horrible staff. Ive been trying to find information for 3 days. All I get is run around from desk to desk with no answers. I want to talk to someone in charge but there is apparently no one around in charge. Im told when I can reach someone well leave a note and they will get back to you. What kind of care center doesnt keep proper staff in charge on hand? So if you need help for a loved one please keep looking past this place and find somewhere that will actually help them instead of just billing you.

I would give zero stars if i could. It was horrible, I was in unit 8 and the staff cussed, the food was cold, it only made me worse, and the children got into fights, they didnt do anything, I got yelled at a lot, we could only get to breathe fresh air if we were good, the beds were like rocks, the shower water was cold, we only got 1 STIFF pillow, they gave me Lexapro by the way for parents reading this, my mom CLEARLY told them NO medicine, they gave Me medication. I advise that if a staff member is reading this, that you work on your manners and actually take care of the kids and adults there. OH, by the way, we tried to watch something rated r, the staff didnt do anything! Honestly I felt better when I was depressed then being there. -An Unsatisfied Kid Patient Who Regrets Going There

My daughter was admitted last August. From the moment we brought her in until the moment we took her out (against medical advice), this place was absolutely terrifying. Once we came in we overheard two male stuff talking to each other about who will search another adolescent girl who was also being admitted. The manner they were talking to each other was absolutely disturbing. This was brought to the attention of other staff at the hospital but we never heard from anyone. During the admission process we had a hard time understanding the person who was completing intake, to the point we wanted to give up. It was almost comical. While coming to visit my daughter I saw numerous staff not wearing masks although all visitors were asked to do so. During her six days stay it was almost impossible to get a hold of my daughter. The staff cold never figure out where she was at the time we called. Admitting doctor was unavailable to speak to us during the entire stay. There was only one conversation between us and the doctor. She was extremely rude and did not have time to answer any of our questions. She just wanted to put my daughter on meds because that is what she does. After few days I realized this was not a safe place for my daughter and we decided to take her out. After talking to different mental health professionals (De Pelchin, Family Houston, TCSI) I was advised that none of them use West Oaks, given all the concerns they received in the past. One bright spot was the Director of Clinical Services . Albeit, she was constantly trying to cover for incompetence of other staff at the hospital. Long after my daughters stay I had to call the hospital numerous times because they could not submit correct claim to the insurance. I spoke to the hospitals CEO mostly concerned about the billing issues that were occurring, this was taken care of and insurance did pay the hospital in the end. I have also described these concerns on the survey that was completed on the day my daughter was discharged, no one bother calling and discussing the problems we experienced. From one parent to another please keep your children away from West Oaks.I get an automated message to leave my contact with information, as if this is the first time the hospital is hearing my concerns. I have done this already 10 months ago and never heard from anyone until leaving review on Google. I have also completed some kind of survey by hand (still have a photo, since staff refused to give me a copy of the documents) where I expressed some of my concerns, crickets for 10 months.

I was a teen patient here and was not happy with the experience.I came in for severe OCD, yet instead of asking questions about my condition and why I was here I was asked cookie cutter questions like if I was feeling homicidal, suicidal and if I wanted to hurt myself. Not once was the reason I was there ever addressed.I was also extremely unhappy with my living conditions. I didn’t have a pillow for the first two nights, but when I finally got one, the staff member blindly threw it in the room which ended up hitting me. Oh yeah, and not to mention the beds were hard as a rock. Sleeping on the floor would be An upgrade.The shower was bad too. There was a single soap dispenser with hand soap to wash your entire body and hair with.Please do not admit yourself or child at this facility.

Second time my son clothes gets lost. Charge nurse for unit was rude said she don’t have time to check. That she has too many kids to deal with to know anything about that. I asked to speak with someone else in charge and she said that she’s the one to talk to. Next time for my son to keep track of his things. Since I have worked at a hospital. We always make sure patients get there belongings together especially when they are underage. Really unprofessional of the charge nurse.

This actually helped me a bit I wish I would have stayed longer the people are nice and these reviews are all lies

Was being seen in 2019 for outpatient ECT services. I had it done 20 times throughout the course of around 8 months and developed relationships with the doctors and staff there. They took very good care of me and enjoyed their job. I was so scared my first session but they gave me comfort and so I was no longer scared after my 2nd session. I am now in a much better place and I praise these nurses and doctors who took care of me during some dark times. Thank you guys

I called to get information about admitting my son and the lady who answered was rude, rude, RUDE! Didnt even let me finish what I had to say only telling me they didnt accept runaways. There was obviously more to my story than him just running away. After reading the reviews for this place for children/teens Im glad to say i wouldnt consider this place if if were the last one on earth. Mental health is a serious issue and these people sound horrible towards people who are already having a hard time and their parents.

I have a juvenile child in this facility. Currently due to covid there is a zero visitation policy. So I admitted my child and did not receive any update on her condition until I had to have several conversation with staff that was horribly disrespectful and unprofessional. I called and asked to speak to a supervisor and upon speaking with the supervisor, I explained that I just wanted an update on my child and I was told in a very disrespectful way. WHAT DO YOU WANT, IM BUSY SIR. Then I reported that to the on call administrator, I was call back by the administrator and told that she was the same way to the administrator. I called once and they did not mute the phone and I heard a 30 minute conversation between 3 of the staff members entrusted with the care of my child stating I hate this f-ing job. 12hrs days are bulls**t.The director contacted me after the issues and was extremely helpful, took the time to inform us about our daughter. She help us find some peace with this situation. The only problem is the staff has absolutely 0 customers service skills. We called to speak with our child for the permitted 10min phone call allowed.And they hang up on us. I believe that the help she is receiving is helping her. We will know more soon but as a place to get voluntary treatment I have not had a great experience due to the lack of professionalism and care by the vast majority of staff.

NEED OPTION FOR NEGATICE STARS. THIS PLACE IS A JOKE. DO NOT PUT YOUR CHILD HERE UNLESS YOU WANT TO BE TREATED BADLY IT IS A GIVEN YOUR CHILD WILL BE MISTREATED.RUN FROM THIS PLACE.CALL AND ASK QUESTIONS SEE HOW YOUR TREATED.

Can’t give no stars , so I had to give 1 . I HIGHLY recommend DO NOT and I repeat DO NOT take ur child here , the staff is very rude and highly unprofessional. To the point my child’s nurse said and I quote , “ just take a message I do not want to talk to any other parents , I’m busy” then turned around and told me they will medicate my autistic child for defiance ... I will be picking my son up ASAP and ama if this nurse is still going to be his nurse after I get done with these phone calls .

This place is not a good place to send your child. No one ever answers the phone, when my child calls all you hear is yelling and screaming. They dont essentially help the child, they just medicate them. Never again this should be a last choice option.

BE AWARE: Locked up for about 3 long hours, even that I was not the patient. Worst experience on my life, they made us wait from 5pm to 11pm to get attended by a nurse that only want to file out paperwork to get the money from my insurance before they let me out. I refused the service after waiting 3 hours, but they kept me as a prisoner 3 more hours, even that my dad was the patient, diabetic without taking his insulin shot and no food for those 6 long hours. After that, I had to take him to emergency room to stabilize him

I need someone to contact me ASAPMY sister is currently in this facility and they won’t allow her to sign a consent form to release her medical info to her family. Every time she calls us she has no idea where she is and is incoherent!! We need answers!! She has asked multiple times for the consent form paper and they will NOT give it to her!

Do NOT go to this hospital. Another patient was denied her meds for several days, upon calling the police the hospital shut off the phones and cancelled the call. The staff failed to schedule my follow up appointment, and sent me to the wrong address. I am now out of meds. The staff is apathetic towards their patients, believes drug addiction is simply a matter of choice, and the hospital is just in general an unclean, gross place.

My nephew will be coming to this hospital within the next couple of days by transport because this is the location that was chosen per physicians at Ben Taub ! This hospital has horrible reviews, especially regarding people under the age of 18 and that is sad! SO WEST OAKS staff: PLEASE DO NOT GET OUT OF LINE WITH MY NEPHEW! DO NOT EVEN ATTEMPT TO! DO THE JOB WE EXPECT OF YOU, OTHERWISE WE WILL TAKE WHATEVER MEASURES TO MAKE SURE YOU ARE DOING YOUR JOB! thanks

I came here on September 4 and uhm well the nurse that uhm told me I had to stay made up a bunch of lies bc my mom had asked do I rlly have to stay and she said yes otherwise she could loose her license if I don’t stay later to find out wasent true but overall really appreciate the experience I had but the beds need new bed and so do the pillows and uhm also try bringing blankets and uno cards and uhm yeah but some staff are so kind to you and I miss Andrea ❤️

I had the oportunity to know the place because my son was there in 2018. I have no words enought to thanks all your help. His mental health at that moment was very bad and the hospital and the personal there was the key for his recovery. Thanks. Its a pity not more starts than 5.....

Only bad thing was that one of the doctors was being so rude about my mom not knowing English infront of me on my discharge day

Horrible experiencei was there for a week and Ms. D told 2 kids to kill themselves. they didnt go outside for a week, i couldnt even see outside because the windows are boarded up, the water is cold and so are the units. the staff is horrible and doesnt know how to treat kids. do not send your kids there.

I’m just trying to find out if my brother is here- oh our system is down. So you have no idea who is there? Really-

This review is simply regarding the first impression. I brought my 14 year old daughter here for an assessment. The inside looks more like a jail, and not a clean one. The staff did not seem caring or kind, they seemed more like guards. They was no info given about the facility. As we were waiting for 20 min or so in a locked area for who I dont even know, I quickly realized I was no way leaving my daughter there whether they said she needed it or not. It was scary and cold feeling. I went to a door and knocked because we were locked in and my purse was locked away, they didnt let me carry it with me. I told the person who answered that I was going to contact my daughters doctor in the morning (Monday morning) for a recommendation of care. The person says we cant leave, we have to talk to a nurse. I was about to get upset. If they would have told me my daughter couldnt leave I would have called the police. There was no way I was leaving her there. We didnt end up talking to anyone, the lady came back out about 10 min later and said we could leave.

I am a grandmother who put her grandson here. He gives me trouble and thats why I put him there. Wont do it again. They have nothing to do but play games. Thats all they do. I put him in twice and was told the reason he is having problems is because of me. That is what the therapist said the nurse told her. You at this hospital did not try to find out what the problem is and work to make it easier for all involved. I dont know how you stay open. I am very dissatisfied with all. A week is not enough time to get to know the people and help them deal with the problems they are having. I went to you for help and all you could do is tell me all my grandsons problems were me. I spent 16 hours the first time to get him in your hospital. When I left there the nurse told me if I had any more problems and needed to come back to just call and they would accept him back, that didnt work I had to go to another hospital and spend another 16 hours to be readmitted . There is no structure there. I guess your motto isdrug the kids, let them play games all day then send them home, cause yall dont care about them or there families.

The administrative people never return phone calls. Almost 2 months after of my brothers discharge and the people I left several messages for have not returned my phone calls or those of my sister-in-law. Their voicemail states leave a message and I will call you back at my convenience. Not the convenience and well being of the patient but their convenience. I was able to speak to 1 person patient advocate which was a joke. I have never in my life working in the medical field myself have ever experienced the disrespect for human life as my brother did at this facility. The doctor assigned to him never returned my calls. Your web page does not depict the actual behind the scene atmosphere inside the facility. If I could leave a 1/4 of a star I would because even 1 star is too much.Now you are reaching out asking that I reach out to you other than on this public forum so no one else can read your response to my review? “No”You had your chance to reach out to my family and again, to this date I have not heard from you except from an automated email response to my 1/4. star review.Disgusted is what I am with your administration running of this facility. The Texas Board is my next communication.

Yall BETTER take care of my father . That Is all

Great hospital excellent service I would refer my family

They lost my clothes. People working here don’t know what they are doing. Place is very dirty and looks like jail. Doctors don’t know what they are doing at all, very rude as well. Don’t bring any one in here please! They will just make your situation worst!!

The staff is wonderful. They care to your needs and help you through the struggle. The only time the enforce order is with the “booty juice”. Always behave and you will have a great stay.

There were so much to learn, and the team of skilled counselors and supervisors were ready to teach what was needed to make interns proficient in their practice. The nursing staff was great to work with as well.

I recently have went to this hospital due to a major amount of anxiety and depression . Although you may think that it may or will help you through your issues it will NOT. i recently have left the hospital and have not had any success to being mentally stable again, if anything the medication does absolutely nothing and so does the treatment. Although the nurses were often nice and respectful as long as you returned the favor. The food was absolutely horrible and would never in another life want to return.

The food was horrible the nurses were rude only ms.brittny was the nice nurse the showerrs are bad i got harassed by a patient 0/5 would never go again 😺🤝🏻.

!!DO NOT TAKE YOUR CHILDEN HERE!!A few years back I went to West Oaks it was the worst!! I was admitted for having severe depression and anxiety. I was put in with the kids who were from ages around 5 to 10, even though I was 15 at the time, along with another girl my age. I was hoping to get a least a stable environment to recover in, but the staff was so unbelievably disrespectful. Yelling at children and, definitely not how you should be treating mentally unstable children. When I had my first meeting with my doctor he wrote in his book the entire time, asking the standard do you feel like hurting yourself I wasnt sure if it was supposed to go like that but after attending another facility, It definitely wasnt right. I felt like I had to lie because I was scared to be there any longer, it was a trainwreck. For example, some girls who would want to write in our journal that they were suppose to give to us to vent and write down our feelings, or go to the panic room while having panic attacks, or lay down because of an episode, and theyd completely deny it. If it wasnt on the the schedule, we couldnt do it. I dont remember the schedule all that well, but from what I remember it consistented of: wake up, vitals, breakfast, group therapy, quite time, snack time, hangout time, homework ( Gave us an article to read and we would be asked us like 5 questions after), lunch, second group therapy, snack, hangout time, bedtime. We would have events, and activities to do in between to give us a bit of variety but it was like a viscous cycle. I was taking abilify while there, they prescribed it to me after enrolling me. We kinda just sat there talking to each other until they told us what to do. I would see girls lose it, because of how disrespectful these women were being to us. I didnt feel like I was in a place to recover, I felt like I was in a prison. I was there for about 2 weeks I got to see my physiatrist 2 times and my doctor the same, even though I should of seen him more. It was so unorganized and overall very sloppy, so make sure to do a little more research before admitting your child here.

Nobody here answers the phone. They don’t care about their patients. Horrible service and quality. Don’t ever bring your loved ones here. EVER.

Do not take your children there. The staff are very rude and they call the children names. The communication is horrible. My son was there for a week, and I was never able to talk to doctor. I would leave messages and they never return my calls.

I had the worst experience tonight (11/26/19) trying to visit a relative at West Oaks Hospital on Hornwood Dr. Visitation began at 6:30 PM, my grandfather and I signed in at 6:31 after being stuck in traffic for almost two hours. The man at the front desk would not let us walk back with the other visitors due to our tardiness. He said he would come back for us... we waiting 15 minutes for him to return (cutting into our, now shortened, visitation time). Once the worker returns, I asked why it took so long and mention that our visitation is now cut short.He responds by saying, You were lateI defend myself, Only by one minute. Everyone was still in the waiting room when we signed in. I was frustrated, but still calm when I spoke.He then walks behind the desk, silently, ignoring my reply.The worker clearly had an attitude from this point on, despite my rational.Finally, he leads us to the visitation area (a short, 2 minute walk from the front, max). He notions a woman, an actually late visitor, into a room full of patients and visitors. The worker then proceeds to lead my grandfather and I upstairs to another section of the hospital, taking away more visitation time. All the lights are off and he explains they mustve just moved my relative downstairs. My grandpa kindly inquires, Why would they separate and/or move the visitation room?The man answers with a scowl, but says nothing.It was very clear to me and my grandpa that the worker was lying.He leads us back downstairs and into the same room he left the other woman. This spiteful man had purposely stalled by bringing us upstairs.Once in the visitation room, I take a step forward to increase my view so I could find my relative. The worker comes up (too close) behind me with a soft, threatening tone in my ear, I wouldnt take another step if I were you.Alarmed, I step back, but soon realize other visitors were roaming the room. I literally had goosebumps from the creepiness of his tone and unnecessary demand The petty front desk worker disappeared after his comment to me. A few moments later, we find my relative with the help of a kind nurse. We had missed nearly half of the visitation time.Note, you can only visit a patient three times a week for one hour and only two people can visit at a time.I felt horrible... all of this BS for signing in a minute late. Hours later, I am still confused and concerned, reflecting back on the situation. I said nothing to directly offend the man and made a point to be kind when I made the comment in the waiting room about his delay. There was no need to hold a grudge against someone for that? Especially to the extent this man did. Maybe he is just an evil person, but I dont trust him to work with such vulnerable patients. After seeing how he took advantage of my grandpa and me, I could only imagine the malicious actions he may take if a mentally ill patient upsets him...I cant find a way to contact the company other than calling the office (where he would answer the phone) so I hope this review helps bring attention to this mans unfair actions.

I worked at West Oaks for over 2 yrs in the Intake department. The intake process can be tedious but there are many mitigating circumstances. I saw an exceedingly number of people who left in far better in condition than when than they arrived which after working in other psychiatric hospitals? Says a great amount. The hospital is not not a vacation retreat but NO ONE ever told you it would be. You came to them for a reason. Ask yourself??? Did I or my loved one feel better when we Ieft??After note, if you brought your children or adolescents here?? It was because you couldnt handle them. In my fifteen years of nursing? The apple doesnt fall far from the tree.

My son is celebrating 6 years of sobriety. I do not need to comment any further on what this facility and the staff have meant to my son, his 11year old son and our family. This is his base and he works with others as others worked with him. This only works if you want it to. God bless you!

5 stars for great Dr., 5 stars for most nurses, techs, assessments, and the discharge planner. I wish I could remember all your names for the props you so deserve.. As with any place, you will find some staff that talk down to you or ignore your needs, but then there are those who fiercely advocate for your needs. I was very grateful to get in there because it was a lifesaver at a critical time and I got such a wonderful Dr. Yes, insurance companies stand between Drs and patients. That is pretty much everywhere. Insurance companies often even interfere with meds. And they sure control your stay. But I was very satisfied with my brief stay because of the excellent aftercare connections.Regarding my stay, overall it was very good with a few unavoidable disturbances. This is to be expected on a unit treating a wide variety of problems. Was it like the Hilton Hotel? No. But then, I am not a Rockefeller either. Mental Health support from the State and from the federal govt is pretty dismal and doctors/staff/groups/stays are limited. So, when you vote, express your concerns about mental health and the role of insurance to limit services, to your representatives, presidential candidates, etc. Tell them that is an important issue for the country. The same goes for medical care. These are issues at every hospital. Thanks so much to the majority kind, caring staff!

The worst place! They gave my son medication without my consent and lied about not giving it to him and tried to tell me I could not take my son out of that place. They also told my son to lay down with chest pains.

If i could give no stars i would the staff is so unprofessional and rude. We had to bring our 9 year old here for phyciatric help and it was tough leaving him and the staff does not make that any easier for parents. My son is placed in a unit with aggressive children during our visit we witnessed a fight between 2 children cursing from the staff towards children and another child throwing items against the wall in anger i do not feel safe with my son here and yet i cant take him out of here or they threaten to call cps and authorities.

My mom is currently here and might i say it has been horrible. They refuse to let her get on the phone after the nurse says she is too sleepy. My family is scared because we dont know what is happening to our mom.

I can understand the people who do not like this hospital because it is a lock-down facility and most people do not like being locked-down, but sometimes that is exactly what people need in-order to get help. The staff is very helpful and I never felt as they were being judgmental in any way. I do not know what I would have done had this hospital not been here to help my son. I am thankful for all who work there. I would recommend this hospital for your children if you need help with their depression, drug or alcohol abuse.

First of all, I want to say thank you to everybody that was taking care of my daughter on unit 6. When I got there I was really scare to leave my daughter in a place like this , it was the first time she had to be admitted in a mental facility. But I knew she needed help so I started asking question the staff was kind and answered all of my questions . This is not a vacation home in fact looks more like jail that is true , but the people over there work really hard and I can tell you they do have patience. I call several time (many) during the day and they always answered me in a professional way even when it was to late . Of course my daughter didn’t want to stay there but it’s understandable nobody like to be in a close place , we were born free . I asked my daughter how was everybody and she always told me they were nice . When she got discharged was fast and easy . My daughter now it’s a home doing much better and all of this was posible because of them .

Im very much in the middle on this hospital, this was my first one and they did their best and the diagnosis they labeled me as were not correct nor were they viable for my age 13 at the time. This place the STAFF were kind but were professional. Food was good and they treated me with kindness and respect.

The patients in the unit is the only thing that made my experience okay. My first night there there was a cockroach in the showers. The nurses ignored me when I went into a panic attack. Seems like they care more for a check than the patients in the hospital.

I was here back in 2015 and 2016 on the adolescent unit 6. I was 15 years old. I can say they helped me. When I heard the news I was in Cps at the time they helped me calm down because I was freaking out. I felt like they were very understanding of my sintuation. The food was great. The nurses were nice, starbranch id have a couple concerns about considered the dosage she put me on which was adult dose not the adolescent dose. The therapist were amazing! The Techs were outstanding we always did something fun. As long as you work your program and do what you got to do you are gold! Thanks for being apart of my recovery :)

I came here after having a negative experience with admissions at another behavioral health hospital. I was pleased that the admissions staff at this facility was more professional and appeared to be more caring. The professionalism and caring ended at admissions, I am saddened to say. First of all, the accommodations are dismal. When I went to visit my loved one for the first time, I was reluctant to touch anything because the place did not even appear to be clean. While visiting, I noticed that the teen unit was not being run in a way conducive to mental health improvement. The nursing staff are mostly of African nationalities and they are all hard to understand. The assistant nursing staff are all African American and are quite ghetto (to put it nicely). They were allowing teens to listen to music on the radio that I did not find to be appropriate for a mental health hospital environment. My loved one had advised me that within her first few hours of being on the unit, that she had been attacked by another patient. I asked her what happened and she told me. After telling me about the situation, I noticed that they were not separating the children and thus my loved one had decided to separate herself by secluding herself in her room to avoid the situation. The following day, my loved one was being bullied on the unit by two teen girls. I spoke to her as soon as phone time began the following day, and she advise that there were problems on the unit that were escalating.I heard a male staff member speak to her while we were on the phone together and advising her to ignore the taunting and to just do what she needs to do. We were able to finish our conversation, and I notified her that other family members were planning to call the same afternoon.When our family (her great grandparents, grandmother, aunts and uncles), were trying to speak to her, we kept being told to call back because there was a code red. When calling back, the staff on duty advised that they were on lock down and were not accepting phone calls and were not taking messages. The last instruction given to us was to call back another day. This was in the early afternoon. Later in the evening, I received a call from one of the nurses on the unit advising that my loved one had been involved in a confrontation with the two young ladies that she had complained the day before as well as earlier that day who had been bullying her. We were still not being allowed to speak to our loved one and the nurse was not notifying us of any injuries, explaining the situation or letting us know anything whatsoever. Being as though my loved one had already been complaining about the bullying and was clearly upset; and that she had even spoken with staff regarding the situation, we were understandably livid that something had happened. At this point, we still do not know if she was hurt and if anyone involved has been removed from the unit. I find this entire situation to be GROSSLY negligent and have intentions of reporting the entire facility and staff on duty to the Texas Health and Human Services Commission as well as the Texas Medical Board. The staff on duty did NOTHING to prevent our loved one being attacked and we are not getting information from ANYONE at this facility. We have all been calling back to back ALL NIGHT asking to speak to the Medical Director, the supervisors, etc... The person at the front desk does not even seem to know who the facility administrators are, not to mention their names and titles. No one on the unit (Unit 5) is willing to give us the names of any supervisors. We are being told that the supervisors are all off on the weekends and are gone for the holiday weekend. This is really ridiculous nonsense. We left our loved one in their facility to receive proper care and treatment. This has not only hindered her progress, but now she is essentially being held hostage by a bunch of sub par medical staff that dont know who they even report to. We are absolutely LIVID.

I went about 2 years ago for inpatient, not sure if anything has changed. I’m now an adult, but was in the teen unit. Staff was unprofessional, I didn’t go there to listen to hour long rantings about Jesus, not to mention It took me 17 hours to get admitted, when I got there they had no beds available (not sure why they agreed to transfer me there if they had no room but okay) and it was 6:00 am when I finally got in, they wouldn’t let me sleep anywhere, and finally made a pallet bed in a separate room when I fell asleep on the floorI will also add I’ve been to many hospitals, this was my first and last stay here, out of all that I’ve been to this is the only one I’d actually give 1 star

You did help me so much to recovery to my mental health. I would like to contact you to review my case, and update me on any debt

This place is so incompetent and I have heard so many horror stories about this clinic in addition to mine. However, Im just going to save my breath and skip over the horrid details of my experience. Please do yourselves a favor and find some place else. I wouldnt give it a STAR if I could actually help it !

I liked absolutely liked nothing about this place. It has haunted my nightmares due to the nurses insulting me, telling an 8 year old he is to old to cry, making fun of, singing over and talking over a 9 year old that would try to explain why he was upset and the nurses threatening the same kid that they would put him to sleep for a few days for sobbing that he wanted to pray with his mom. The only reason this place has a star is because I couldnt rate it 0 stars. This may seem fake but I promise it is not the only thing that this did was worsen my depression and anxiety. These reviews seem good and the only reason I can think of is that the nurses there only pick on those who they think are weak and can not defend themselves it has been little over a year now and just reading this makes me cry but at least its out there now I hope yall dont make the same mistake for your children.

They helped me a lot (cough cough) when I was admitted into this facility at age 15, I had major depression and felt like my life was nearly ending. This hospital is a complete joke. They put me on so many medications that I couldn’t even breathe. I was scared too sleep, the lights were out by 9. I loved the techs and nurses, and I met some pretty cool girls in here. I remember that one girl that was possessed by demons, from Texas City. where are you? I had a fun time, but they really didn’t help me with my depression at all. Kudos too you guys though, for charging me 8,800$ for 6 days !!!!

My sister was volunteering admission and they took her clothes left her in a sheet. Lied to her about getting a patient number stole her medicine she brought to share with a doctor and never saw one. She was on her menstrual and they refused to give her what she needed. She was in fear for her safety and said Im playing along so I can get out they are abusing patients and I reported insurance fraud on them. They billed for item medicine that was never received. An the staff was all from other countries and Don not at all like Americans. Stated while I was on the phone with my sister...you Americans fake everything !

I never once thought about leaving a review but Ive been there twice both times Ive got help I was last there November 5 at unit 7 Im doing good but if I ever need to go back to a hospital this is definitely the place to go. Some of the staff is messed up too though. BTW is there different units for the ages of adults as their is for kids?

My family had the worst experience with this hospital. The staff on unit one was rude and hung up on me multiple times. I drove hours to pick up my mother from this facility, the staff knew we were coming to pick her up.. when we arrived they sent her out still in hospital clothes and no shoes. They sent her with no medication and we had to drive 3 hours to find a pharmacy that had her medication. The only highlight of the hospital was the woman at the front desk. I wish i knew her name. She was a huge help and i really appreciated all that she did.

Pack a lunch and dinner before going here. We were there for more than 9hrs just to be admitted. Hey heres a thought, revamp your admission process. Get someone in the office that knows what theyre doing. It doesnt take 9hrs to admit someone.

Being here was life changing. Before coming to West Oaks I have given up on ever becoming Clean and Sober. Without the amazing Nursing staff, Therapist and Doctors I would have been dead. I LOVE THEM!!!

Was admitted here in 83 at the age of 12 and committed shortly afterwards, was forced to take thorazine which made me so tired constantly I was unable to get out of bed and get to the groups so the Doctor on staff at the time (Dr. Lawrance) committed me and I was forced to stay for over a year. I gained 69 pounds and was absolutely miserable!!! Once I was released to Austin State hospital they held me for 10 days and said that nothing was really wrong with me and I was able to go home. This place was utter hell and it changed me in ways I still have not recovered from. I know my stay there was a very long time ago, but my voice has never been heard. I pray this place is better, but based on all the negative reviews it appears unlikely.

My daughters experience was horrible! The staff was unprofessional, The food was great.My daughter isnt violent, in fact she is a pacifist. She wanted to retaliate to the bullies that were bothering her. She told the staff she was being bullied, it didnt matter at all. They bullied her until she left. I tried to intervene with no success. My child was punished.At the time of discharge I was at this hospital with no intent on bringing my child home. To my pleasant surprise, I was able to take my child home without shoes but with trash bags on her feet in the rain.

I wouldnt even take my DOG here.Just called for basic information for a family member. The person that answered was completely unprofessional and sounded very uneducated. She then proceeded to impersonate a doctor when I questioned her professionalism.

If i could legitimately give negative stars, I would. If you actually love your family member, DO NOT waste your time with this sorry excuse for a medical facility. After 7 hours of waiting, on a Thursday morning, for admission and intake for my son to get help, they tried to FORCE me to sign paperwork for a generic medication that my son is fatally allergic to, which I repeatedly addressed with everyone, and I even provided the specialty medication from home. After stating that I will not let a facility KILL my son, I said we were leaving. They then locked down the entire unit and refused to let my husband, my other son, and myself leave, until we reached for the desk phone to call the police. They then said we were leaving AMA, even though we were never admitted, and we were voluntary walk in patients. After about 20 staff members circled around my son and made him hysterical, still refusing to let us out the door, we left. We were never admitted, so we walked out, after fighting for our personal medications and the clothes my son walked in wearing. They made sure to let him leave with no shoes on as well. If he wouldve stayed, he would be dead.

I recently started going to this place for IOP.Ms.jennifer is very helpful in my recovery.People that are in my group are pretty cool.Also Ms.Natalie at the desk is nice.Would recommend

The nurses are fine, its the people in the front that make this a s#!++y place

Better than nothing but lots if room for improvement. Finally Joint Commission approved but still not a good rating.

Started off at Excel Center when they said I should try ECT. I was desperate and did it........I realize they cannot control what kind of side effects each person will experience, but from what I remember about the experience, despite having noticeable cognitive effects and serious memory loss that has lasted for 2.5 years so far, they encouraged me to keep trying. I just remember being so confused and anxious the whole time with no one reaching out or trying to just talk to me. Nothing good happened there. Other bad things happened that are still with me to this day and are still contributing to my ongoing suicidal ideation that has since led to 2 additional hospitalizations, one for 3 weeks and the other for 2...but those experiences were much better. ECT ruined my life for 2 solid years. I was incapacitated and I truly feel if I wasn’t encouraged to keep doing it despite the immediate effects I had, things would be way different. I’m not trying to trash ECT. I know it has helped so many people dramatically. I was just one of the unlucky ones and I wish my doctor and nurses (especially the main nurse) would have realized after 3 rounds that it wasn’t for me.

I was there and i did see alot of staff there that did not take there jobs like they wanted to i must say my best person there was eria there in unit 10 and bobby as well i will miss them the most

Dirty nasty facilities, obnoxious technicians that treat you like animals. very rude technicians with limited management. the food is okay but the proportions are weak. this hospital needs a good reminder that they are in business to help for sick people. I believe they exist only for the money

Reading some of these reviews is a nightmare, not because it reminded me of some traumatic experience at the hospital, but because some people really dont want help apparently. Youre there for treatment and to stabilize yourself. If you think this is bad you wont believe how they treated mental patients during the 40s-60s. Yes, some techs/nurses can be harsh and dont have much sympathy for patients, usually because of the stigma related to mental illness. I didnt go there to make friends I needed serious help and that is what I received and im thankful to the team of doctors and nurses that managed to help me then and even now to this day. My advice to people that want to get out of a psychiatric hospital, get yourself out.

The ECT staff is amazing and make you feel very comfortable

Dr. Busch was an excellent psychiatrist who helped me with my medication, but other than that..... This is the WORST psychiatric ward that I have ever stayed in. I have been hospitalized 6x in the past 16 years, and have never been treated this badly. I went in for suicidal thoughts and auditory hallucinations. The nurses and techs would laugh and make jokes about the patients which is very unprofessional. The only good technician was Christian Kirby. He treated us like we were human beings. He treated us with respect. He didnt act like we were freaks or something to laugh at. He just wanted us to be comfortable.

This has been a horrible experience for me. Majority of the staff are RUDE and insensitive to any situation. I suggest that no one admit their kid here. Ms. Hall is a terrible nurse. She is clearly there for a pay check and to inject kids with shots so she does not have to deal with them. The entire organization is a fluke. Emmanuel the supervisor said himself that the employees are NOT qualified. Then he attempted to say thats not what he meant!!!!! I GLADLY got my son out of that hell hole!!!! I would not recommend this place to a rodent on their last breath. I would like to commend the 3 ladies who were in there trying to help that was on unit 8!!! Neisha, and the other 2 who names I did not get. One was a pregnant chick and the other was a tall light skin woman. Thank you 3 for at least TRYING and showing compassion to his needs!!!! Also the security lady in the front. The rest of you can kick rocks with open toe shoes on!!!! There are BETTER places for my child to evaluated. The entire company need to be under investigation and I am willing to get the ball rolling on that!!!!

This is my daughter griselda and she wanted to take her life so thanks to this hospital i still have my daughter

My daughters belongings were not returned to her after admission. Outs been a week of repeated calls and no one calls back. Everything is on paper not on computer and staff just doesnt care!

Unfortunatly my child is still a patient at this facility. I am actively trying to find another facility that will take her. Dr. Uzokwe is our supposed doctor yet after leaving messages since Monday he has not returned our call. My daughter was found with eight metal screws in her possesion and no one at this facility thinks there is a problem. I was told that I must only want to hear bad things about my child, when I was trying to find out where my child got the screws from. No communication from staff of doctors seem to be a common complaint. It has been a week since my daughter was admitted and there has been no plan on her treatment nor has there been any discussion on how long my daughter will have to stay. I am going to attempt to get her out and put her in an alternate facility.

This hospital is straight TRASH. A loved one was injured twice within 24 hours of being admitted and no one had any explanation as to what happened. These injuries were severe enough that the patient had to be transferred to a separate emergency hospital. They have the most incompetent staff Ive ever encountered and the most ridiculous visitation policy. NEVER bring your loved ones there.

This place sucks, you cant bring in your own hygiene products any more. you have a crappy foam soap dispenser in the showers and get a jail toothbrush and single use toothpaste. so everyone smells like bo. the whole place has that jail stench to it. food bad as there were many items i didnt eat. only plus was i was automatically admitted to unit 2, so i could smoke cigarettes.

I was admite here at age 14. the girls unite. PLEASE KEEP YOUR DAUGHTERS AWAY! The staff was beyooonnnnd unporfessional. I came out the shower and a male nurse was starring at me. Later on that evening he told me how beautiful my breast were. PLEASE LOOK SOMEWHERE ELSE TO TAKE YOUR CHILDREN!!!

I dont get the bad reviews. Probably because most people who take the time to review places usually have had a bad experience.I just stayed for a week to treat severe depression and was treated with nothing but respect from the staff. My techs and nurses in my unit treated us like one of their own, while at the same time remaining professional and stepping in when they needed to. The technician J.J., and nurses Chindeau and Stella were very helpful and went out of their way to help patients. Dr. Uzokwe was extremely professional and helpful, and I will continue seeing him. Therapist Nicole was very understanding. They all deserve a raise or promotion.Food was also great, and my unit was very clean. This was my first (and hopefully only) time at a psychiatric hospital, so I cant compare it to others, but I had a pleasant stay.The only reason I give 4 stars is because the front office is my only complaint. My family dropped off my medication and I was not notified. But other than that, I walked out a whole new person and would recommend to others.

This place truly destroyed my life. I was abused by the staff and Dr. Starbranch. This is not a hospital, its worst than a prison. Never take a loved one here if you truly care about them because life will be over for them and theyll never recover. Dr. Starbranch is a very evil POS, and she should be investigated. This is the same Dr. who was treating Andrea Yates, and we saw what happened there.