I was very disappointed with my massage. They never asked me if I had any medical problems, what areas I wanted massaged, what areas I didnt want massaged, etc. Essentially, you get the massage they want to give you and dont bother at all with what you want. In my case, I think the masseuse spent about 30 minutes (of a 60 minute massage) working on my arms and hands. It got to be so monotonous I requested that she stop working on my arms and start working on my legs. The masseuse told me that she would switch to my legs in a couple of minutes! So much for customer service.I also found the massage room to be stuffy and mentioned that I was too warm multiple times. Despite mentioning this, the massage therapist didnt try to turn the thermostat down or ease up on the excessive draping.In the massage room, they had a loud, ticking clock which I found very annoying. The only time I didnt notice the clock ticking was when I was distracted by the noise of people talking. About 45 minutes into the massage, I happened to see that the door to the massage room had been left slightly ajar. When I asked the masseuse to please shut the door, she refused saying she had to leave it open! Anyone could have easily pushed the door open and grabbed my wallet. Plus, it is not very relaxing to keep hearing people talking right outside the door.U Spa obviously doesnt care about its customers privacy or comfort. I think the masseuse even aggravated a wrist injury of mine. Oh, and she wanted a tip when it was all over!