Have been a client here for 2 years now. Very straightforward and kind personnel. Do not be afraid to ask them to adjust pressure or the area of focus. They kindly do so and always leave happy and relieved ;)

I was staying in town and saw this foot spa nearby. I have never been to one, but I love massages. So I checked them out on yelp and saw all the great reviews.Let me just say, it did not disappoint. My sister and I went and didn’t really know what to expect, but you walk in and get a Wonderful 40 minute massage just on your calves and feet, then a 20 minute massage on your neck and shoulders.It was seriously heaven.These people doing the massage understand reflexology I’m sure, and you leave there feeling as if you’ve had a full body massage for an incredibly low price. They’re meticulously clean, professional, and I can’t wait to go back.Can’t recommend enough!

I’ve always found Cloud 9 to be attentive and reasonable about appointments. They have affordable prices for the types of massages they offer. And I have been a repeat customer for over 7 yrs now. That should tell you something :)

The quality of the massage service was excellent, and they help the staff/client communicate what areas they want more attention on, or to avoid. The therapists communicate a good amount to make sure they are using comfortable pressure. Communication also extends to the front desk - they have a sign showing what range of tips are conventional. They also have clients sign a release that they will not request or mention sexual services. What a great and simple way to protect your therapists and front desk staff.It doesn’t hurt that massages are affordable! Overall a great experience.

Great Swedish massage. Thank you Mae for your great work! We will come see you again for sure.

Ive been here a couple of times, the massages are pretty good. I am rating 3 stars because the last time I went they had started a new requirement that the massage tech had to wear gloves. The guy that massaged me also smelled like cigarettes. I dont like the smell of spoke or the feel of plastic gloves on my skin.

Jenny was wonderful, she found my pressure point and worked it out. Will definitely return.Thank you

This is my favorite place to go to for massages. Lina is AMAZING. I am pregnant and she worked out all my aches in my hips and back and wasn’t afraid to apply the pressure I needed. I highly recommend Cloud9 for anyone looking for a massage. They give you a bio on each of the therapists so you can choose which would be best for you, I love that added feature.

This is a nice spa. My wife took me here for a couples message. I received the WORSE massage ever there. The man did not know what he was doing, he did not listen to feedback or requests. My wife has gotten several massages there that she liked--for me I will not return given that terrible experience

Great massage with Rita. Cloud 9 gets better and better every time I visit. They are very attentive to my needs and never disappoint. Great massage with firm pressure. I will go back again soon!

Advice on massage choices...stay far from Cloud 9 foot spa. Had such a horrible experience there today where I booked a foot massage that includes a body massage and did not get my feet even touched. The body massage ended with no foot massage at all. When I asked the front desk about this, she said I booked the wrong massage (that by the way is the only one I’ve ever had here) then said I could add foot massage for another full price. When I explained my confusion , she called the manager and the manager then accused me of lying but offered 10% off then 20% off AND said I needed to take responsibility for the mistake. The “mistake” by the way is on the website ...all that available was “foot massage” which is exactly what I booked. Instead, I payed for full body massage that included no feet. 🤔 what????!!!the name of this place is called “Cloud 9 FOOT spa” by the way.Ended up saying no thank you to her 20% discount. I’m happy to pay in full but you just lost a loyal customer.😂😂😂 What a nightmare and horrible customer service. Will never be back.

I had a massage with William, and it was wonderful! If you like strong massages, hes the one to go to. Everything was very clean,and William was on time, and very thoughtful and professional. He checked in occasionally to make sure the pressure was good, and was all around great.

I would not recommend this business. I called prior to showing up for my scheduled appointment to ensure that I would receive the special rate they were advertising for that day. This was the reason I scheduled for Thursday. I was reassured by whomever answered that I would receive the special rate. When I arrived & checked in I was asked to pay before I received my massage because the lady taking payments would be gone when my service was complete.(Unprofessional) I then reminded her that I was promised the special rate & was told I had to pay a higher rate because I wasn’t paying cash. I paid the higher amount just to go ahead and get my massage but I should’ve left then. I filled out the intake form and noted the areas that needed attention and headed back for my massage. William clearly didn’t read anything I wrote, but I honestly think it should have been read to him because he didn’t understand anything I tried to explain during my massage. THE LANGUAGE BARRIER and his inability to understand anything I said made an already miserable experience that much more miserable. The least they could’ve done was explained to him what I wanted prior to my massage starting and even sharing with me that he wouldn’t be able to understand anything I said or communicate with me during my massage. Apart from, “good”, “yes” and “no” there was no other clear communication in my complete dissatisfaction during my massage. Elbowing someone in the back for over an hour is not a deep disuse massage and I could never get him to understand that. What’s even more unprofessional is he said “no tip”? after I asked to speak with someone regarding my service on the way out. Unbelievable….my worst massage to date. Again, I would not recommend especially if you’re accustomed to describing your specific needs for a massage. I sincerely want my money back😖

I usually go see Jenny but I saw Julie last and I felt super relaxed post my 1 hr foot massage. Much needed for this early childhood teacher!

40 minute foot massage plus 40 minute Swedish body massage for $60 was a steal for their Monday special but my masseuse was all knuckles (on feet) and elbows (on body) when it comes to technique. So it just was not very relaxing at all. Elbows and forearms on bones/ shoulder blades continuously just was not comfortable. I wasnt asked about pressure or preference or anything. Would come again for the deal but would definitely ask for a better masseuse.

Excellent experience again. Clean. Comfortable. Professional. Can’t beat the price. I feel so much better thanks to my full body massage. I’ll be back.

My experience was awesome. I will definitely be going every two weeks.Good quality for the price.

I really enjoyed trying out Cloud 9! They were organized, clean, and attentive. I will be going back soon.

By far the best foot massage I have ever had. Michael is amazingly talented - I could feel the Qi flowing through my body as he hit several accupressure points. Self care was never so accessible or affordable.

Wonderful way to treat yourself and spouse on the anniversary. Or any day to be honest. Really enjoyed the massage and hotstone package.

Wow!! This place is amazing!! Several nurses in the medical center recommended this gem to me and I thought “hmm must be too good to be true”. But everyone was right - THEY ARE TRULY THAT AMAZING!!!🤩🤩 I felt genuinely cared for and pampered during my foot massage and already can’t wait to get back. I am so thankful people told about this gem 💎 and now I have been recommending it to everyone I know. The front desk greeted me kindly and explained the process swiftly. William was wonderful!! Very personable with just the right amount of pressure for my sensitive muscles and sore feet.I can’t wait to go again after another long nursing shift to just let go and relax 😍

I enjoy this massage establishment .. it is close .. parking is easy .. and it is quiet and comfortable .. very clean .. and the therapist are attentive to your needs .. the hours are GREAT too!!! I have at least a dozen times for various rubs ..

Wonderful experience. Great pricing, lovely personnel, very clean, and exceptional massage. Worth every penny. I recommend.

I had a great experience at Cloud 9! I used the $45 cash deal for a one-hour Swedish massage which was very good. They ask you what areas you want to focus on and you get an individual room. It is also easy to reserve online. Will definitely come back!

Nice clean, never disappoints. William and Lia was great today!

Massage was relaxing and also relieved muscle tightness and tension. I left feeling relaxed and slept amazingly all night.

I treated myself for Mothers Day to a hot stone/deep tissue massage.Michael did an outstanding job. I had recently moved and had low back and shoulder pain/tension. Today I feel wonderful. Highly recommend.

Great place for excellent and affordable massage. Extremely prompt, high quality. My masseuse checked in consistently with me to make sure I was getting what I wanted. As an added plus, they have tons of availability. Would definitely recommend

Hands down the BEST Massage Spa I’ve been going to for over 5+ years!I’ve tried several Massage spots, I mean several and I was a member too, but I find Cloud 9 clean, professional, and great for last minute appointments with my busy schedule via the app or a quick phone call. I always get either a foot or body massage as it relieves a busy week; therefore, I opt for either a foot and/or massage package which is an excellent option for frequent visits. The reception desk Angela, Gaby or Scarlett are very accommodating and understanding and work with you on appointments.For health safety, they placed medical grade air purifiers all over and in each massage room for the safety of the customer and the staff. They take health safety as a priority and ask each time of any COVID-19 symptoms and take temperatures from everyone even if you’re a VIP, which is comforting.The staff is utmost professional and they retain their employees for years versus someone new each time.My go-to therapists are for several years now:Wendy - for a relaxing, zen and firm massage.Barry - for a firm massage plus stretch which is equally important.Mark or William - for a deep tissue massage.I HIGHLY recommend Cloud 9, you’ll feel relaxed!

My boyfriend surprised me with a day of relaxation and I couldn’t have been more happy for the surprise. To highlight the day my overall experience with Jenny was absolutely wonderful. Not only was she very professional but she made sure throughout my time that everything was up to my standard, from the temperature of the room to the amount of pressure I received during my massage. Her overall massage routine was fantastic and she even adds a few stretches which was great. As an athlete getting a great massage is great but when a therapist also adds some stretching it’s just icing on the cake. I highly recommend Jenny and will be using her services for future appointments.

I LOVE Cloud 9—especially Amy and William. The quality is consistent and the best Ive received across many metro areas. Their prices are wonderful and allow you to tip the therapists well. They have ruined me for any spa package at high-end places! Ill always go for a facial then book a separate massage from my favorite Cloud 9 people.

I love Cloud 9 and especially Amy. She is wonderful and I always feel better immediately after a visit with her. I have also received treatment from Jenny who was great as well. You cannot beat the prices for the quality of work you get at Cloud 9. I live in Cypress and drive 40 minutes to see Amy, passing 100 massage places on the way. I used to go more often when I worked in Williams Tower but its worth the drive even from home. A combo 80 min foot and body massage for $60! NOBODY can beat those prices. Guaranteed.

Great place, was super easy to make and reschedule the appointment.

Great massage! Very personable massage therapist and caring. Facility is top notch, clean, relaxing environment. Only one negative, room was a little cold during massage. Otherwise, fantastic! Great value for $$. Thank you!

I enjoyed Sam, and will be back for another great massage.

I was looking for a place to get a good deep tissue massage and was eager to try out Cloud 9. I booked a 1-hour massage for 7:30p using their online portal and received email and text message confirmation. The email confirmation even requested that I reply black to confirm receipt. Well, at around 7:10p, I received a call from the front desk staff saying that I was late for my 7p massage and that I could still come for a half hour massage if I wanted to. When I explained that my appointment was for 7:30p with email and text confirmation to back it up, she said that there was nothing else that could be done since the masseuse that I booked with had a scheduled 8p session and no other masseuse was available. She further stated that an issue like this never occurred before and it must have been an error with their scheduling platform.As a business that touts its professionalism, I cannot understand why there was no true attempt at service recovery to rectify an issue that was made on their end. I could have certainly understood if I booked for 7p and was late, but that was not the case. Instead, the receptionist was extremely blasé and matter of fact. With that aside, I still decided to rebook the next day. The session was good but certainly not an hour. I will not be returning

I cant say enough good things about this place. I always leave feeling 1000x better than when I went it. The therapists are so caring, and the place is always spotlessly clean.

Rita is amazing! She knows how to manipulate my tissues for complete relaxation and stress relief

Very nice and relaxing experience for the $$ spent. Went for foot massage + body massage package, Julie did a splendid job, very caring and understood my needs. Will go back again soon.

Julie was awesome and price for services is great. I have been coming here for several years. I totally recommend it.

Can’t beat this place. Great value and Jenny had me sleeping within 5 minutes.

Best massages in Houston!!! Also extremely affordable! I have never had a bad experience here!

Me and my fiancé went for a couples massages and the experience was just horrible! My guy was super light despite I said more pressure and my husband‘s guy was super super rough despite him being so tense and saying several times he wanted lighter, the next day he was even sore from the massage because the guy was so rough! they didn’t communicate even though we asked them for different things and they were even laughing at at my husbands feet and massaged his feet with a sheet, they also rushed on each body part despite us telling them which parts to focus on! it was just an overall bad experience the lighting was also pretty bright in the room so we were unable to even relax fully

I love this place! I come once a week and always have someone new because I never have to worry about the quality. Everybody is so friendly and does a great job. Its the best part of my week!

Very relaxing experience. Pricy for where they are located but clean and we had our own room.

May does excellent work!

I have gone to Cloud 9 Foot Spa several times. Their good service, cleanliness, and quality have always been consistent. I got the 30 minutes hands and arms massage plus the 1 hour foot with Mark today. EXCELLENT! ONE OF THE BEST hand and arms massage Ive ever received. I will definitely get the hands and arms massage from now on since I work with my hands a lot. Scarlett at the front desk is very friendly and helpful also. Business is very clean and followed COVID-19 safety guidelines. They wipe down the massage chair after each client. Their website is very informative also. Thank you, Cloud 9 Foot Spa!

My experience at Cloud 9 was exactly being on Cloud 9. Barry was great and very nice. His hands are magic. He got all the knots out of my feet. So I was very grateful for that. I am also 7 months pregnant so I was a little nervous but I was so well taking care of.

I got the best deep tissue and reflexology by William, highly recommend him as a therapist! Not only does he use various techniques when massaging but he really knows his stuff. The reflexology can be painful but keep in mind, usually the tender spots indicate a problem area in another part of the body. :)Cant wait to come back, already feeling amazing and rejuvenated. Thank you!

I had Jenny and she was amazing for a 1 hour foot massage. I felt very safe with the distance between clients, staggered appt times, and and I kept my mask on the whole time. It was a great experience!

I have been going to Cloud 9 for last couple of months and been very happy! Tried Swedish and deep tissue with different massage therapists and they all very good. Highly recommend! Great massage, Clean facility and reasonable price!

This is my 5th or 6th time going to Cloud9 and I love it. They put my hubby to sleep every time we go 🤣. We always get Jenny and another lady, they are great. I love Cloud9 #customerforlife

This place is amazing! I bought a package a couple years ago and all ten of the massages I had were excellent. Within the last month I received a massage from Barry and Amy - they both did an incredible job! I would highly recommend Cloud 9!

Very neat and affordable place.

Great massages at fabulous prices! Not all therapist speak English but you can request that if that’s important to you. Very clean facility. Close to medical center & West U!

I have know William for over 5 years now, or as I call him Dr. William, He is an expert in focusing on pain areas, targets muscles with appropriate pressure, good communication skills, pleasant personality, and extremely dedicated person/friend. Thanks for having him on your team. Also, big shout out to Angela and Scarlet for running the show so effectively, always willing to work with my schedule changes! Wishing you guys all the BEST. Thanks for Taking the EXTRA precautions needed to deal with COVID19.

Feel better NOW! I buy the 10/ packages for a discount. The hygiene and other safety measures make this a safe place to be.

Im a person who gets massage pretty much twice in a month thats 30 min drive from where I live. Being so close to where I live, i opted to try cloud 9. My masseuse, Jenny did a great job wifh my massage. She understood the certain degree of firmness that I want BUT your time will be robbed.Previously, there were reviews in this spa being so quick with their time and I just did not pay attention to it. I opted for their 80 mins foot and back combo. I started 715 and should have finished 835 but we were done by 8:28. Not to mention there were few mins of changing rooms in between. They do the foot on a big room with multiple bed then hurry you up to move to their private room where you get the rest of the massage. Anyhow, the back massage is mostly the use of their elbow technique, i barely felt combination of pressure points and other techniques on my back. Suffice to say, will not come back and will not recommend.

Jessica always does a great job. They are very clean a take all precautions regarding your safety. As a hairstylist, I have to get my massage to help me balance for my body and mind.

The staff is nice and their massages are relaxing! The setting is in a room with multiple massage beds... Not sure if they offer private rooms.

My experience was amazing!!!! Amy was awesome 👌🏽

I just got my 2nd 1-Hour Foot Massage with Rita. She is absolutely AMAZING!!! I enjoyed every minute of it and can’t wait for my next one. This is a great gift for yourself or anyone in need of relaxation.

Very nice calm and soothing experience !!!Highly recommended !!!

Great customer service and great service loved the massage

After a long stressful night of work who wouldnt want a foot spa and massage? I mean seriously..... lets just say... my feet were on Cloud 9!! It was just what I needed to de-stress.The place was clean, sanitized and social distancing enforced. And very very affordable... so stop debating and treat yourself every once in a while. 🤗

The therapist fell asleep three times while attempting my foot massage in the first 15 mins and his nails were extremely long which cut through his latex gloves; I canceled the remainder of my one hour reservation and will not be back; they refunded my entire payment.

Ive been a fan of Cloud 9 for years. Jenny, Amy, and William are wonderful!

Wendy was really good !!! Definitely will be coming here again soon.

Jenny did a great job and I loved the foot massage followed by the full body massage. Highly recommend.

The best and most amazing massage parlor ever!!!This was my second time ever getting a massage after my bf took us to one in Colorado for my birthday and this one takes the cake!I had Helen do my 1hr deep tissue body plus a 30 min foot massage only $75 cause they have a cash deal on wed/thurs!She was very sweet and knew exactly how much pressure to use on my problem areas. Very attentive and professional.I would highly recommend this place to everyone you just cant beat the customer service and the price!

I have visited twice since their re-opening. They are abiding by CDC guidelines, all employees are wearing PPE and gloves during massage. Temperature is checked upon arrival. I felt at ease to return.

Called last minute for an appt and was accommodated. I needed a deep tissue massage but they only had a therapist that was more swedish massage proficient. I will say Hellen rose to the occasion and worked out my tension. I could tell it wasnt her strong suit but she managed to get the job done. If you are in need of a less firm massage, she is perfect and very kind. Rita would be a good choice for firm and deep tissue. Wed/Thurs they offer a $55 hr which is $10 off. Very clean and welcoming place that offers long term package deals.

Jenny is amazing!

Quality massages for a good price!

I LOVE this place. It is the best deal in town for a 1 hour reflexology massage. I love it even more than an expensive massage at a fancy spa. Its more comfortable to me to wear comfy clothes than being stripped down on a table. I love the pressure points massage and always leave feeling so relaxed. I dare you not to fall asleep. I always try to stay awake and havent been able to yet!

This place was amazing. I’ve been once on my own and twice with a friend. The atmosphere is very tranquil. They keep the lights dimmed, play calming quiet music, and everyone pretty much whispers to communicate. The foot massage was so relaxing I fell asleep during my first visit. If I remember correctly, a scalp and facial massage are included in the body massage, so wearing make-up and having a neat hairdo is not recommended. Although I’m sure you can ask that they work around it. The full body massage was so thorough that I left feeling as if I had shed several pounds of tension. I would definitely recommend this spa for a day of relaxation.

Amy was AWESOME

I was treated to 2 firm massages... Billy and Jenny... both amazing!!

I enjoyed my foot spa hr with Michael, he was very courteous and professional. I will return and try some of the other services your company offers.

I’ve had dozens of massages but this was my first time going to a foot spa. It was the absolute best massage experience I have ever had! I was so relaxed I don’t even remember half the massage but when it was over I was more relaxed than I have been in a very long time. The spa is very clean and has a very relaxing environment. It was extremely peaceful.Special thank you to Lina who was amazing. I will definitely come back on a regular basis for a mid-week stress relieving foot massage!

Words cant explain, just go have a massage

My Spa rep was Alice and she was very gentle, I really enjoyed the foot massage. I did a 90 min session and it was well worth it! I highly recommend this company! My first time visit and will not be my last!

Wonderful experience always!

What a beautiful experience. Ive been a customer for about two years, every visit has been what I expected. Cloud 9 gives you the relaxation,calmness, clean and spa like feel. It truly has been the best experience. Every masseuse has been great but Benny has been beyond amazing! Customer service is great. Availability is great.

Cloud 9 Foot Spa in West U is unassuming when you drive by and I was a little uncertain when I first walked in. However, it is very clean and professional. The staff at the front desk is very welcoming. The massages (both foot and body) have been exceptional - very strong hands by all massage therapists. However, there are a few areas to be improved. When you call, most of the time you will not get an answer. To book a massage, the best way to do it is online. Which means you need to create an account. Sometimes, I just want to call and speak with a person. (last time, they noticed they missed a call and called back, but by then, I had gone online). The massage therapists do not speak great English, which would be no problem, but when you have to explain more than pointing to where you are sore, it can be a bit frustrating. There is no pampering here, but you will get a very good massage.

It was convenient they accepted walk-ins. I brought in my grandmother and they were very attentive. They made sure to follow the special instructions for her back. I couldnt believe I fell asleep during my foot rub. That in itself should be reason to visit. Affordable prices as well! Nice friendly staff.

I had a pretty good massage next time I would like a private room because a man was snoring so loud I couldnt fully enjoy my massage 😩

Great Massage!! Im from out of town visiting UT for work and I will definitely be coming back whenever I am in town. 35 dollars for 1 hr foot and body massage if such a great deal. Everytime she did something I thought to myself it couldnt feel any better but then she did something even better. There is a good size parking lot in the back. The foot massage was done in a communal room. next time I will wear a tank top so she can get my shoulders easier but thats on me.

Both my GF and myself had to tell our therapist more than once to back off on the pressure. I realize that I have a few tight spots that require some deep tissue massage to work out the knots. And I appreciate a good therapist knowing where they are and working that out. But that neednt be the sole focus of the massage. I want to relax and enjoy some of it too. I only mention this as it has been a recurring theme at Cloud 9. Unless you like deep tissue, this may not be the place for you.

I’ve been to Cloud 9 now on multiple occasions and every time it’s been awesome! I’ll never need a regular massage again - seriously the best thing for a quick one hour “get yourself back in gear” stop.This last time I wasn’t feeling well - allergies and sinus - and after the facial massage part, I’ve been breathing FAR better than I’ve breathed in days. Highly Highly recommend!

This was my first visit to this establishment and I was impressed. They were professional and made me feel very relaxed. I am excited to go again and bring my friends.

The place is very clean and they make it well known it isnt one of the happy ending places, which I appreciate. I am short, 51, and I could not get in to a position on their table/chair that was comfortable. Kevin, my therapist, changed the position of the chair once trying to make it to where my feet reached the water without being incredibly uncomfortable. It wasnt going to happen, so he just went ahead with the massage. The pressure was so incredibly light it was more like having an annoying little sibling poke at me. He did very little skin on skin work, as he pushed through the towel most often. When he worked on my neck it was amazing, but he only did for about 20 seconds. Overall, the massage was not good. When I was paying and they asked how the massage was, and I very hesitantly said okay?? with a clear question mark at the end. She just said your total is $50. Ive had probably 30 foot massages before, and this one just was not good.

Best massage in town for the money

I come here on a regular basis, and always look for Barry.He is always consistent, polite, and tailors the session to what I need. Great service and great experience.

I got a 90 minute body massage for $75. It was very good value and I really liked my massage which was perrormed by Eunice, she did wonders for my upper back pain and my body felt like dough the entire day. The place was better than your usual massage parlor. The only reason Im not giving 5 stars is because their speakers were skipping a beat every few seconds which affected the tranquil experience.

Great experience, really enjoyed the foot spa. Staff are super friendly and professional, nicely pampered.Clean facility, easy to get to location, just park in the back - fair sized parking lot with lots of parking. Great prices as well, very competitive.My feet loved the special treatment!!!

All COVID-19 precautions were taken and I felt comfortable throughout the session. I will be returning.

I have been to Cloud 9 several times and found it good for the price point. This time I was very excited to take my boyfriend (62, 245lb, and Black).When the massage therapist (WENDY) saw my boyfriend she was VISIBLY displeased. After, we tipped my therapist $10 and Wendy $7. When she noticed this she expressed displeasure and then walked over and complained to the receptionist about it. She got very huffy, letting her breathe out and stomping off.The massage therapist asked how the massage was we said great. We didnt feel like calling Wendy out for being RACIST, it is usually not effective and results in denial. Ive noticed now that the majority of the negative reviews are written by people of color. Coincidence? I think not.UPDATE: Cloud 9 called us, refunded the money, and apologies. The gesture is appreciated.

Update August 2019 still like this place. Staff is kind. William was pretty good tonight/last night. Grateful to have this place nearby. The 35$ foot massages help me cope with recovering from work. It fits my budget. When i get a higher budget ill try the deep tissue they offer. I recommend going here at least once a month for health and well being and remember to tip the massage therapists. 💜 I Love all of you that run this place. God bless you all.2018 Last time i went there the experience was good. Anne was good

The massage therapist Mark gave an awesome Deep Tissue Massage. He is a 5. There were minor things outside of his control that caused me to rate a 4.