Let me update 08.05.2021 - finally received a statement today - does not reflect a remit to address - have been on the phone now for 20 minutes and was told by rep not sure where payment should be sent to - asked if I could send to the Spring address and was advised that would not work - I have been an accountant for years and cant believe this is how you run your business - a remit to address is something each of your customer service reps should know. I am so disgusted with Apria - would not recommend you to anyone! Billing Department - had a wheelchair delivered that was covered by insurance - Apria called to say we had a small co-pay we would have to pick up - no problem. Was originally told that we owed $71.00 in rental charges for 3 months - asked for a bill - was told we had to email them to request a bill - sent email 3 times - received nothing. Called Apria and was told the charge was incorrect - only owed $21.00 ($7.00 per month) - again asked for a bill nothing received. Call again today and once more asked for a copy of the bill - rep (very nice) took email info again and sent me a test email - stated it would now take 24-48 hours to receive the billing. I will not pay unless I have a hard copy of the charges - why is it so hard to get them to send you a copy of your bill - they call to try and collect but cant seem to get them to provide docs. Asked if I wanted to give them my banking info or credit card info - absolutely not! I also stated that I would go ahead and pay in advance - asked if the account could have a credit balance that would be reduced each month by the new rental charge - rep advised was not sure how or if that would work. Apria I dont have a problem paying you but you have to participate as well!

Update: Its been two weeks and still nothing. I even replied back to their response below and have not heard back from them. I have made two more calls to them and still get its in processing but do not know when the order will be shipped. I still have not received a call from a manager either. I have been promised that a manager would call me back to discuss this issue. STAY AWAY FROM THIS COMPANY!I have been trying since Nov 20 to get a replacement CPCP machine. Mine is making a horrific noise and I am not getting good sleep at night with or without it. As of yesterday I have made 16 phone calls to Apria since November to get my CPAP replaced. I have heard every excuse from my insurance will not pay for a replacement machine, they do not have an updated prescription, the order was not keyed in, the recall is delaying shipment, the order was for supplies instead of a CPAP machine, I could go on and on. Every conversation ends with, I just dont understand why this order is not going through. I have been promised twice that I would be called back after they consult with their manager but have yet to receive a phone call from them. At this point I have spoken to every available representative in the office except for the Manager. Yesterdays call once again ended with a promise to call me back after they follow up with the manager, Im still waiting for that call back.

The drive DUET 4 WHEEL ROLLATOR they delivered is too small and very uncomfortable to sit for any length of time not worth the money

As l read the reviews, its the same experience my mother has been dealing with. Customer service doesnt exist when you call. My mother has been trying to return equipment she didnt need to use. Their customer care follow-through is nonexistent as well. Shame on the select employees from Memorial Hermann for recommeding and using this company without vetting them first. Thats how we got hoodwinked. But its about the money right.

This company was selected by Doctor when I was going to be released from St. Luke ICU and needed to remain on oxygen therapy. They delivered one none refillable oxygen tank and agreed to meet me at home. I ran out of oxygen before they even showed up. I had to call the company numerous time. When the employee he only had two small the oxygen machine and two small refillable oxygen thank, he promised to delivery remaining equipment Saturday morning. All day went by and he never delivered. I contacted the company they told me they retaining equipment would be deliver till Monday. On Saturday the power went out in the neighborhood. I called they showed no compassion and said I would not get any other oxygen til Monday.. I was lucky that the electricity came back on. Late Sunday an employee showed up late at night with a large oxygen tank for back up and a machine to refill the smaller thank.Ive got taken off oxygen therapy yesterday and they were scheduled to pick up the equipment today between 2 pm and 4 pm. I called after 4 because they had not showed up. They told me the equipment would be picked up today but 4:45 p.m. Its 7 pm and still no signed of them. Just wonder if they are going to charge my insurance for the extra days. I guess my time is not valuable they did not keep their commitment. I had errands postponed cause I was waiting on them most of the day today.St Lukes need to stop using them and resort to a more reliable company.

Just called to ask some questions about a claim and spoke with Linda. She must be having a bad day, and everyone is entitled to one, but she answered the phone just angry. Throughout my 20min conversation, she was SUPER condescending, and completely dismissive of my questions to the point of literally just not speaking when I asked her what was needed for my claim. When asked directly what I needed for a claim, she audibly guffawed and just repeated the same thing she has already said, not clarifying anything, and making it seem as though there would be more hoops to jump through after I passed the intial two qualifications she had explained.If everyone has to deal with her, I can see why this company has less than 2 stars.

I am hesitant to give APRIA 5 stars. It is evident from a high percentage of reviews that it has some serious problems from top to bottom. I do, however want to shine a light on an employee that truly went to great lengths to help me. Her name is Becky and I think her job title might be equipment expert. I don’t know her department. I was having trouble attaching my new CPAP mask to my tubing. I left a message and she called me back a little while later. We had a telehealth appointment so I could show her the problem, She diagnosed it immediately. Success. I really appreciated her working with me . She was very helpful.

My mom was discharged from a Houston hospital with oxygen. We told that once we arrive home that we need to call and let those people know so they could deliver the oxygen for the remainder of the night. Well I spent countless hours on the with an operator several times and the hospital who referred their services. This has to be the worst experience that I’ve ever seen and the rudest customer from the driver that attempted to call and said we had an outage in Lake Charles. When it’s a curfew. Medical needs are VERY IMPORTANT! ( i think he just didn’t want to get out that late. Even offered to meet him somewhere so my mom could get her oxygen and not in up back into the ER or being admitted again. But guess here we are back in the hospital thanks to Apria!

There is no option to put ZERO stars, as this is what they deserve. The did not bring me the mattress to their hospital bed, that my doctor prescribed. After telling my insurance company different things. I was forced to return their equipment and get my bed and mattress from another company. They were as timely picking up their equipment as they were getting it here, to begin with. I was treated rudely on the phone and even the rep from my insurance company said she has never had a supplier talk to her so rudely. When I asked to speak with a supervisor, I was told I would have to call back and they were NEVER available. I have had to miss several days of physical therapy, just to have them come and get their equipment. The driver reported that I was not answering my phone or door and that he left a tag on my door. Which is completely untrue, I was NEVER contacted. They told the insurance company that they couldnt come back out for another 3 days because it takes 2 people to get a bed it took one person to setup. In situations like this, I really wish these reviews allowed negative stars.

My experience with Apria was great. I honestly hesitated going there because of the bad comments, but I decided to go and to be honest I was greeted with a great smile and pleasant people. I went to the one on Kirby and the one in Spring and both were awesome. I hope they continue with the great service.

I called for a re-supply from Apria Healthcare, got transferred to the billing dept and paid the bill with a confirmation number. I then was told to call another number and pay additional money. I called that number and spoke to a Debbie Denman. She refused to take my payment that was confirmed by the Apria rep. and told me that Its on Apria. Call them. and then hung up in my face. I called Apria back and explained the situation and then the Apria rep. mysteriously dropped my call. I still dont have my supplies all because the people at Apria and connected with Apria refuse to do their job.

My mom had to move to Houston with me because The Virus has damaged her physically and mentally. I have called this company so many times to get her oxygen. Each time there is a different LIE. THE ONLY REASON I AM USING THIS COMPANY IS BECAUSE THERES ONE WHEN SHE RETURNS HOME. I SHOULD HAD READ THESE REVIEWS FIRST. AND LISTENED TO PAST EMPLOYEES.IF U DONT WANT TO SERVE THE PUBLIC. SHUT DOWN. I dont see a good review or good comment about this company at all. The way u have treated my family. I would had never expected it. But 1 star says it all.

This has to be one of the most poorly managed companies I have ever dealt with. Thank goodness they no longer provide my supplies! Unfortunately they provided my CPAP so I have to deal with them when it ceases to work. Their customer service reps are disinterested, cut off the call mid-conversation, are rude (except for Gayle), deny previous conversations, etc. Just a horrible company.

I am writing this on behalf of my mother. She have been trying for 3 weeks to get a correct delivery of her portable oxygen tanks. This can be life threatening as she cannot make it to any appointments with doctors because of the lack of tanks. She has tried to get a Supervisor and has been transferred so many times, that it is a futile attempt to continue. Do not use Apria, as they cannot seem to expedite an order let alone it being correct!

They are effective and it takes them no time to deliver the products that are ordered

After trying to get an Inogen portable oxygen concentrator for 3 months through a supplier in Lake Jackson Texas we called Apria and they brought one to us that very day. Twice since then we have needed help and they came the same day. Our experience with them has been wonderful.

During Harvey, my husband was in a skilled nursing facility and his oxygen concentrator and supplies were at our home, which flooded. I take full responsibility for not alerting Apria to the situation. When he left the facility and was moved to a personal care home, another company took over his oxygen needs. About 5 weeks ago, we received a phone call from someone at Apria who seemed extremely helpful. She expressed concern that we were using a company not covered by my husbands insurance and was more than happy to assist us. She promised us a delivery of a new Apria concentrator by 7:00 PM that evening and that she would cancel the other company and have them pick up their equipment. We are still waiting to see or hear from anyone at Apria. Called there yesterday and the first call was disconnected after 30 minutes. Called back and no one could connect us with the proper department for another 30 minutes. Finally disconnected. However, we are still being billed monthly for the concentrator and supplies. My husband is on oxygen 24/7 and if I could give this company 0 stars at this point, I would do so.

Insurance gave a year authorization for a portable oxygen system. Two months later without any notice Apria picked up the oxygen equiptment on an oxygen dependent patient. When we called to find out they were extremely rude and said find another provider.

Rude customer service. They play dumb or just simply dont even take the time to hear what you are saying or asking. Cant get over how rude they are. Feel like talking to a wall would be a better experience. Also made a payment for my machine and supplies. And when I can they still say I owed.. And then I told them I paid, and then they were like oh okay we will make note of it. Make note of it? You should know if my payment was made or not. Pathetic. Stay away. Pay more and go somewhere else. This review is just scratching the surface.

This people are bully went online to paid my bill a week ago I only paid half the bill got a call yesterday tell me I need to pay the balance or they would send it to collect why give the choice to pay all the bill or half

Prior to the storm Apria Health did not prepare for people who are on constant oxygen. When the storm did happen my husbands oxygen tanks and stationary machine stop working. I had to find another oxygen supplier. No answer at Apria Health for several weeks.

I been trying for 2 weeks to have this equipment picked up, only to call and get a different fax number each time l call , then told,, they didnt get the discontinue order. Today I was asked to just sign it out AMA, which use to mean insurance wont pay their part. If you think getting stuff from them was hard, wait till you try to return it. I gave them 1 star for bringong it to me in timely fashion.

I was told by my doctor I needed a sleep study done, Apria did it over night. Everything was fine and they (Apria) said I was in need of this machine however the failed to discuss any(ANY) financial obligation are how this worked. I wasnt aware I needed to pay any monies on this machine until resent when I stated receiving phone call about making my payments. I called them to be told I would pay or have this placed on my credit report I asked how to return there property since I have not used it they where of no help in resolving this matter. This is a horrible company to deal with and would advise anyone to steer clear of them.

If I could rate this place 0, I would. They contacted me because my husband needed a lift toilet due to a broken hip. Needless to say I talked to someone with a foreign accent and had to repeat my address at least seven times and had him repeat it back to me twice. Funny they seemed to have got my credit card correctly. Well, after they called me 3/4 times to change times they said it was delivered and was delivered to the wrong address. As I write this they have 26 minutes to deliver it by tonight at 9:30pm. I doubt it will be here. Tomorrow I will be cancelling the payment, calling our insurance company to advise them of this companys ineffective service. This is probably the worst service I have ever received from a company in my lifetime. And the most important reason is because they lied to me. Not once, not twice, but three times. I am also going to put in a watch on my credit card because I dont feel I can trust this company at all.

They don’t answer the phone when you call them. They didn’t have my machine ready for pick up.Just an overall HORRIBLE experience. If I had a choice I would never use them. It’s worth it to pay out of pocket at another place to not put up with these incompetent people.Management doesn’t care because they are making BIG bucks off of medical. I heard they are making $1000k per patient!!

Good luck with this organization. insurance approved the cpap 10/2, two 10/ i have nothing, cant get anyone to talk to, and cant sleepAPRIA - please dont both posting a phone number for issue customer service. they cant get any thing done either

I need to deliver or mail my chip to the Kirby location because Apria has closed their office in Katy. Makes no sense because the population of Houston is moving west. Very inconvenient. Also, I never receive a billing statement but every so often my husband gets a voicemail message requesting payment. I’ve requested statements be mailed to me and was told they would- but nothing.

If I could give zero stars, I would. I was hoping to find better reviews from other peoples experience with Apria Healthcare than I had, but I see that many people feel the same way. I will be calling my doctor and asking to use someone else for my medical supplies. Communication is almost nonexistent at Apria; I would get someone different and have to explain the same thing over and over again. Apparently, there is different departments that handle different supplies, which is annoying and again they do not communicate between each other, so here I go having to explain the same thing over and over again. This is just a small example of the trouble I have had; over a month from my doctors visit and still have not received all of my supplies.

Seriously the worst experience with customer service. Trying to get a portable tank of O2 delivered to my dads hospital room so he could be discharged was like pulling teeth. Took 3 days, multiple calls where they would pass me along to different departments for an hour before HANGING UP. 3 days after my dad was able to leave, he finally got his delivery and was able to go home. They pass the buck and no one is ever the right department.

My son is going to need equipment for 20 years. My first experience has been horrible and I am switching to a new company. Apria you literally just lost a twenty year customer. You need a new business model. Sending a first time customer directly to a call center where they can’t handle anything that goes off script is a horrible way to run a company. I will share this experience with all of the families that share my son’s condition.

My aunt was placed on home oxygen and after calling and getting the run around with Apria customer service, only to find out now that the equipment have been brought by insurance and no one will be out to service this equipment. I asked to speak with supervisor, they sent me to another voicemail, the machine they gave to my aunt was manufactured in 2003 machine in 2017. No manual or even to know all this had taken place. Why would you sale a 2003 machine to a 87 year old patient in 2017. This is sad. I will be contacting an Attorney.

Ive been using this subpar company for my oxygen needs off and on for some years now. Ive always turned a blind eye on their incompetence on their lies and shuffling me to one rep to another spewing lies on when theyre going to come by and inspect their equipment and when I will get my needed supplies. For almost a month, this has been happening to me. Ive spoken to at least 5 reps, constantly explaining the same problems Ive told the last. I am then put on hold then transferred to another rep, then to another rep in another dept. and then leaving my name for some manager to call me back. This is an outrage and this company should be ashamed to even exist. What you do to paying clients to get their medical supplies they desperately need is unfathomable! I had to pay out of pocket for trachea masks, the ones I requested almost a month ago. Do they care? Doubt it. Just look at their rating. Its been going on for years!!!! SHAME ON YOU apria! If they had a quarter of a star, itll be too much. SHAME!

Worse healthcare company. They give you the run around we being waiting for a wheelchair for almost a month for a week everytime I call them they were asking my for height and weight almost a month and I am still waiting for the wheelchair a WHEELCHAIR another agency is ready to supply me but Apria already have the approval from the insurance but havent provide me with the wheelchair.

I have been an Apria customer in both NC and OH. I have never had problems with my service in those offices.I had no problem with the Houston, TX dropping off equipment at my temporary rental place. But, trying to get them to pick it up has been frustrating. They had a pick up scheduled for 3/23. I waited al day and they never showed up. They then said they were going to pick it up today between 2:30-6:30 pm. They still have not arrived and now indicate their arrival will be after 9:30 pm.I do not have time for this... You do understand that your customers have health issues and are trying to enjoy the lives they have? I wish to speak to a supervisor about the staffing of the dispatchers of the Houston office. They are not managed or scheduled well.

No stars will be given to this company. I had a cpap machine that was placed on stat order which means that I need it now received no call from these people until 09/23/2019 almost two weeks later. The type of sleep apena I have could kill me in my sleep. Apparently this company does not give a dam about that. Now I dont get my machine for another week. I have no idea what type of machine it is what type of face gear Im getting no information what so ever. They only thing I was told was to read the instructions. this company should not be in business if they cant get the prescriptions ready in a timely matter esp if could mean life or death. Or they font have qualified people to answer questions.

Horrible customer service. Called twice was on hold for an hour before they told me why my claim was declined. I had to call the insurance company to find out why my service was declined. I had to tell the Apria agent what to do to process the claim. It took awhile to get her to understand what I needed done because she kept talking me. Very unorganized, not empathetic or good listener.The overall service sucks, from customer srevice to billing, not to mention the delivery service.I was sent home needing to have oxygen and they would delivery it in a few hours. A few hours turned in to the next evening. I was told my delivery of oxygen was late because they had only one driver for my area. Why was that my problem?I hope this comment will get the company to take positive measures to improve their service. These errors can become very costly.

This company is a joke and very unprofessional. I have had an appointment scheduled for more than a week but for some reason they called me 3 times last week to schedule an appointment for a new mask fitting. I told all of them I already had an appointment, then they put me on hold to check their calender. Now, why didnt you check the calender before you called me? And everytime they called I asked if there was a charge for the mask since I know that you have to call within the first 30 days to get a free mask. So, I wanted to confirm and get a price. I was told on all 3 calls that they would wave the fees. I drove an hour in the pouring rain and waited in their office for 15 minutes, the lady comes and gets me, takes me to her office, sits behind her desk and says you know you have to pay for this, right? Is that ok? I said no, and told her about the phone calls and she says, who told you that? What is their names?, like I knew that. Why would she even tell me like that if she didnt already know that I was told there wasnt a charge? She made me feel like I was wasting her time and she had something more important to do.

Most cant speak english so hard to understand what they are saying. They have no idea what they are doing. One day you call they have all required information. Next day they still need info. After 2 weeks of this I am looking to change CPAP companies. Do not use this company.

Doctor sent in prescription in November. Received one automated recorded phone call acknowledging receipt of prescription. Have not heard from them since. Have called Customer Service and Order Processing departments several times without much success in getting prescription filled.

Since 1 star is the lowest rating, thats what they got. I wish there was lower. The service is terrible! The 1st Therapist we had was great, but she left the company. (Imagine that) They would not attend to the equipment!! They scheduled appt & not show up. The only time we did hear from them is for payment. Please look somewhere else for your healthcare needs. Having someone ill in the family is hard enough, you dont need the added stress of incompetent provider who is supposed to help.

Ok. Seriously the WORST company I have EVER worked with in over 32 years in health care. Their online account access is horrible. Their customer service is horrible. No one can answer a question intelligently and I truly feel sorry for older patients who have no idea that they are paying for absolutely nothing. Maybe even fraudulently being charged and taken advantage of.PLEASE beg your provider to select a different company. Absolutely the worst experience ever.

Echo everything everyone has said. Only put one star in order to complete the review. My dad got a CPaP machine from this company in Minneapolis in February. He tried for six months to get someone to come to his home (hes not mobile) to teach him how to use it - same circular run around with Philippine call center that everyone on this review mentions. We moved him to live with us in Houston at the end of August. Hes been trying for the past two months to get someone from Apria to come to our house in Houston - nothing. Just horrible circular conversations with Philippines. Hes old and sick.I tried calling today and got hung up on when I mentioned a lawsuit. He cant come to the office. They keep trying to charge him $75 and hes told them he will not pay until someone comes and shows him how to work the machine properly.

Horrible company; very mediocre, slow response, many times their right hand does not know their left even exists; many layers of beaurocracy and very very ineffective people. It has take me 8 Weeks of back and forth and still no results and no oxygen while the doctor has ordered it and proper paperwork has been done over many weeks.Avoid this company company if you can

My doctor ordered a transfer tub bench. I call 3 time NEVER GOT IT!Apria keeps promising they are going to call and deliver. NEVER GOT A CALL. NOW LOOKING FOR ANOTHER PLACE.------For almost 4 months now I have been trying to get a tub transfer bench. The telephone operators are always very nice, and they tell me how sorry they are and promise that someone will call me --- BUT! I have never received one phone class letting me know what the problem is. I have TWO insurance policies, and money is no problem! Does Anyone know where I can get a tub transfer bend from a reputable, reelable company in Houston Texas?

If I could give no stars...I would. This company has horrible delivery practices and even worse customer service, if you can call it that. I never get the same response to the same question I keep asking. Where are my supplies? Oh, they are out of stock. Then next time, oh no we stock that size. Next call, oh that frame only has one size...NOPE WRONG AGAIN! Houston can never be reached supposedly. No one ever calls you back after you have sat on hold for over an hour waiting to talk to a supervisor. Good luck if you have to deal with this company!

I have dealt with several CPAP supply companies in the past, and this by far the worst experience I have ever had. From getting my prescription re-supply, customer service, from the local branch to get fitted, to updating to a new mask. For a medical supply company, they are terrible, absolutely the worst. Out of all the complaints, the customer service is the worst part, it almost seems like this company wants to to out of business by the way they treat you.

I talked with 6 individuals on the telephone to request supplies. The cost ranged from $19 to $400, and not one individual could explain why. I asked to speak with a supervisor but I had to wait. I was on hold for over 30 minutes. They did admit that they were outside of the USA.At one time they had a resource local that I could call and complete my business. I guess that service has gone away.

I was told that a repairman would be coming 3 days ago and I still wait. Ive talked to 4 call center employees and one person from the Houston office (who assured me the matter would be taken care of that afternoon). Im still waiting. Tried to get a number to talk to someone at the head of the company to no avail. So I agree with the other reviews. When we went to the office on Kirby street, we were greeted with a rudely stated, Do you have an appointment? The respiratory therapists were not at that office that day, so ourselves and another client were basically out of luck. Due to persistence, an actual, cordial person stepped in and helped us out. This company is extremely hard to work with.

Worst customer care service I have ever had. They act as if you are disturbing their day. The right hand doesnt know what the left hand is doing.

This company has the worst customer service I have ever experienced I have called SEVERAL TIMES to get someone to tell me what to do with equipment that is not working properly. Each time i was told someone from respiratory would get back with me it is going on a week and I have yet to hear from anyone from APRIA HEALTHCARE RESPIRATORY to help me with this problem but yet i keep getting calls to reorder supplies but no one return call to help to replace the current equipment that does not work properly

Simply put, the right hand dont know what the left hand is doing. I spent a hour just to order a refill of oxygen for my wife, after witnessing her doctor sending them the necessary prescription.

Let me start by saying if I could rate this a zero I would. My husband had a stem cell transplant and needed a rolling walker after his discharge. I went online to check the location of the company just in case I had to pick it up. I was surprised at the awful reviews and hoping that they were not true. I spoke to a representative on Monday and he was pleasant when giving me the information that the walker would be delivered Tuesday at 9:30 pm. I was thinking at this point that the reviews were wrong and I will give them the benefit of the doubt. Well to my surprise there was no call or delivery that night. I called the next day Wednesday while we were at the hospital and the representative said there was a mix up and the guy in logistics apologized. He said the rolling walker would be delivered that night but he didnt have a time. Well of course there was no delivery and we had an appointment with rehabilitation and a wheelchair was ordered too. I received a call at 10 pm that night from Apria to verify the address was correct for delivery of the wheelchair. I asked the representative if he knew what time it was and he responded Yes 10 pm. I wasnt worried that they would come because walker hadnt arrived since Monday. I called my insurance company Cigna to complain and asked if I could get a different company. I asked why they are assigning people to the company with such horrible reviews because no one you needs additional stress at this time. The representative from my insurance company Cigna called Apria and we stayed on the line with them 2hrs because I wanted to pick it up and they promised to call for the last time before I switched companies. Well of course there was no call and it was Friday and I still didnt have a walker. My insurance company Cigna called Apria to cancel the order and called Rhemus and I picked it up that day. Apria sucks and should close down because no one should deal with such horrible liars!!!

Very incompetent and useless company!! This company needs to be shut down and insurance companies need to stop using them for any type of services!!! They sent me a bill from 1.5 years ago for a breast pump that was covered by my insurance. After multiple calls, the billing department asked me to go to the Houston office on Kirby with the pump to verify that it was sent to me from Apria. The rep at the office was so rude and literally worked out on me, saying that I have no appointment and no business coming into their office. After I explained to her what the customer service told me and I drove 1 hour from home to their office. A lady came from the back to help me after she heard me questioning the rep why she walked out on me. I mean, I have never seen such a disrespectful, ill mannered employee ever in my life. I have been in the healthcare field dealing with difficult clients for over 10 years and will never treat a client like the way she treated me.I had to call my insurance company. We found out that Apria never submitted a claim to them when I got the pump 1.5 years ago and they also sent me to collections. I had to get my insurance company to escalate and help me fix this mess. Even all the billing rep I spoke with were all clueless!! Very very poor experience! DONT USE AND SAVE YOURSELF ALL THE HEADACHE!!!!

Horrible experience and if they dont get this straightened out very soon, I am going to report them to Healthcare Fraud Dept.

My family member was given oxygen at discharged from this company and was told they would come to the house to setup her service the following day. When I called the said they would come between 1-5pm, never came..called back then they said between 7-9pm. Called at 830pm and still had no updates. The following day came and still NO SHOW, NO CALL, NOTHING!!!! Even if they call or explained something occured and was unable to come, I would have understand. Needless to say my love one had to return to the hospital and guess who showed up after the fact!!!! A.P.R.I.A Medicare will also be notified about this substandard service.

If I could give 0 stars I would. Rude, customer service. They do not listen to reason. They overcharge and will charge your card without your authorization.

The customer service is horrible! The representatives are rude. Today I have spent over 6 hours on the the phone with no results. I was hung up on 4 Times. I received several excuses today from the doctors haven’t completed paperwork to no payments have been made. I was in tears at one point. I have confirmed with doctors, Bank and insurance. I wouldn’t have given them one star But wanted to write the review to let others know to find another company.

Very bad service, ordered knee scooter by 08/24/18, after 6 weeks still dont have, called them 5 times, everytime have different answer. last one called on 10/01, find out they didnt even have right nsurance to the account ,nobody even called for 6 weeks.if I can give 0, I will

I WISH I COULD PUT NO STARS!! This company should not be operating in the United States or anywhere in the world at that matter. I had an order that was sent in on February 1st and was confirmed with insurance and gave them everything they needed all on the same day. I was told that I would receive my order within 7-10 business days and that I would receive a call from the delivery department about my delivery. As it was getting closer to the end of the 7-10 business days, I was a little concerned if my order was still going to be coming. I gave a call and spoke with a supervisor and was told again that I would receive a call.. few days later and still no call. I called again to speak with another supervisor Roman, who promised me he would follow up with my order and call me the next day.. again, no call. At this point I am already a few days past the 7-10 business days they told me I would receive my CPM (Continuous Passive Motion) Machine. I called again to speak to another supervisor who again gave me the automated answer, we apologize we will escalate your order which would be the 3rd time now. Few days pass and of course no call or machine. At this point the process has already gotten tedious and speak to another supervisor who again gives me the same automated response . You would think after an order being escalated 4 times , somebody there would see that this problem is passed urgent. Now I am desperate to get an answer and would not settle with we are sorry , we will escalate your order and somebody will call you which nobody has called me ONCE at this point. So I insist to speak with someone of higher rank than the supervisor because obviously the supervisors there do not have the power to make anything happen whatsoever. Upon requesting to speak with someone higher up , a lady gave me a hard time and didnt not want to forward me to someone higher up without me telling her my need of wanting to speak to someone higher up , which I felt was completely unnecessary and the matter was out of her power. So finally after going back and forth she tells me to hold for a lady named Emerald who was supposedly higher than the supervisors. After explaining my situation and everything that was going on she wanted to give me the same response which I would not settle with, considering my order was a MONTH overdue and my doctor was expecting to be using the machine already. So I demanded that she get a hold of somebody from the delivery department and see what was going on. I was told from the previous supervisors that they only work through email but this Emerald was able to make a call to the department while I was on hold for over 30 minutes. Finally to come back and tell me she was not able to get any details but that they were going to call me within the next few minutes and they would explain the situation furthermore. So I insisted to stay on the phone until I received the call. Minutes later I got my first call ever from the company and was given a very simple we apologize but we do not have this machine and that they would call my doctor and have them forward me to someone else. Can you believe after over a month of waiting for this CPM machine , the final result is sorry we dont have this machine ? I was extremely furious to hear that. So I called my doctor which they have also been in touch with this Apria company to help speed up the process of my delivery , and explained to them everything that had happened and what was going on. My doctor told me that they had just gotten off the phone with them and it didnt end well.. that they had hung up on her and she was explaining to them the severity of what they had done and how it was wrong to treat their patients like this. So after it all, my doctor told me not to worry about the machine anymore since at that point I was already doing well with gaining back the mobility of my knee and just to keep up with my workouts they had given me as well as continue my physical Therapy. I WOULD NEVER IN A LIFETIME RECOMMEND THIS COMPANY TO ANYONE! DO NOT GO THROUGH APRIA

Apria did cause me problems in this way:1. Doctor prescribed Supplemental Oxygen & a Portable Oxygen Concentrator, but my doctor failed to provide all the needed information.2. After a few meager attempts to contact my doctor, Apria cancelled the order for my POC.3. My doctor finally provided Apria all the required information.4. APRIA failed to connect the information to the cancelled order and did absolutely nothing to resolve the situation.5. I gave Apria way too much time to resolve the issue and after almost two weeks, I inquired about my POC order.6. APRIA informed me that the order was cancelled, rather coldly.7. At this point my temper flared causing the assistant to put me on hold while she investigated the issue.8. The assistant admitted that they had received the required information about two weeks ago and they were reinstating the order.9. This is a condemnation of my doctor and Apria and shows that the patient must take absolute control of their medical needs and never trust anyone to perform their jobs as expected.10. In essence, the insurance company is the medical industrys customer and the patient is a nuisance they have to deal with.Be on your guard and always follow up on everything or you will be left in the trenches to rot.

An order for oxygen was sent to Apria by my pulmonologist on August 17th, 2018, in order that I would get enough 02 and not suffer anoxia. One might assume this would be handled quickly. Not even close.Today is September 6th, 2016 and it is supposed to be delivered today. This (hopefully fruitful) outcome has taken 3 full weeks of an unprecedented number of phone calls, frustration and confusion. Documents were hand delivered to Apria to move things along. Doctor’s office manager, insurance company and me and my family had to coordinate the impossible mess of trying to get an oxygen prescription filled.I echo the sentiments listed above by other one-star reviewers: we really would have been left in the trenches to rot, or suffocate as it were, and the competence of Apria’s customer service was deplorable. No one on level 1 would do anything. You must fight your way to a supervisor and hope you don’t get disconnected in the process and have to start all over again. One customer service rep HUNG UP on my husband. Another sent him back to the main menu.Apria had the wrong telephone numbers for my insurance company, a problem I discovered 3 business days after my prescription was sent to them and I was wondering where my 02 was.We and my physician have a long and detailed paper trail of conversations and faxes sent to Apria over the past 3 weeks. Honestly, we probably have grounds for a lawsuit. It’s bad enough to be incompetent with wheelchairs and toilet seats but anything related to breathing is criminal medical neglect.We had to purchase oxygen tanks from Red Oak medical supply for 2 weeks at a cost of nearly $400.We pay far too much to Blue Cross Blue Shield every month to justify Apria’s Incompetence. My husband is at this moment crafting a strongly-worded document to the head of HR at university of Houston, urging them to use their influence with BCBS to drop Apria as a Med supply contractor.Absolutely inexcusable.

Can not talk to the local branch, only customer service call center in the Philippines who are totally clueless, but very sorry for the inconvenience (thats all youll get from them). As a new CPAP user having a rough start, I requested a mask fitting and was told someone from the local branch would call me; still waiting for that call 4 weeks later, and counting. But their billing department dont fail to send the bills to my insurance company! Will be returning the useless equipment soon and hunting for a new provider due to poor/non-existent local customer service! I will NOT be recommending this company in anyone!SHAME ON YOU APRIA HEALTHCARE FOR LETTING ALL THESE PROBLEMS CONTINUE WITH THIS BRANCH! and all you give are generic Im sorry responses with no corrective actions being taken at the local level. It is apparent the problem is with the local management!

***This company has a really bad customer service and delivery service*** If I could give em no stars I would ...My step-father has bn at a nursing home for the last few months and now that we are trying to take him home we have only thing missing is the bed and we have waiting for the last 5 days and they confirm that are bringing the bed and I have sent relatives to wait between 12:00 to 4:pm one day and 11am to 4:30 another day and nothing 5:30Pm to 9Pm we call the # we have and said that bed didnt fit on the truck to call back tomorrow and now we are still waiting now they tell me that bed will be between 11:30 and 4pm !!! may be this company needs to do something different because what they are doing is just not acceptable .....***Bad Company and we have no options???**** ***W*O*W

Take heed to the poor reviews and stay away from this company. The phone tree is circular, the customer service center is offshore and many of the customer service reps are not helpful. It is impossible to speak to someone at a local branch. It took me making 10+ phone calls to speak with multiple incompetent customer service reps over a 3 day period before they delivered O2 to me in my home. Do not use them.

Gave me the run around to get my wheel chair delivered and when they finally did they all of sudden ran out of wheel chairs. This company sucks. Stay away. Don’t even waste your time.

Very unprofessional, in all aspects of the business.

One star only because I have to chose a rating. Horrible customer service. Even though their voice message says they will call you back with in two hours I called 5 times and they NEVER call back.

Dont EVEN deserve 1 star!! HORRIBLE COMPANY!!!!! THEY DONT CARE ABOUT YOUR NEEDS AND TAKES FOREVER!! ITS LIKE YOUR TALKING TO A BRICK!!! STAY AWAY

I have been calling Apria so many times to check the status of my order. After a few month, still haven’t hear from them. They just say they already sent the walker. Same thing they say every time😠😡Bad service

This is by far the worst company i ever dealt with . Aside from having the minimum customer service, they do lie about their time , they say will be calling you back and never call and it took them forever to get you processed that is if you are lucky and got processed . My dad has a life threatening machine and it took them over a year to deliver and it is still not delivered . Finally i will change the company . Sorry to hear we do have such companies operating in our Country .

Here is one of you reckless driver over westheimer rd and hwy 6 driving over 65mph in a 40mph zone. 11214D

Need improvement

Difficult having a defective machine replaced. Called four times could not get a clear voice on the telephone.

I was supposed to receive a C-Pap machine two weeks ago. Havent received it yet. A gentleman called me right after my Sleep study to say it was being processed....no other communication received.

Horrible!!! Substandard equipment!! Inefficient customer service!!

Very poor organization...poor customer service

Very bad attention and they did not confirm that I was still safe before expiration and they charged my wheelchair, now I have to wait for my $$$ to returnVery rude

I have 2 days waiting for the equipment to arrive to feed my daughter, I have had to keep awake so that She can be fed, for the second time nothing comes to me and the worst thing is that I explain that it is something important and they tell me to deliver it today and they do not, the worst is that this morning I called and the person who is treating me very kind trying to help me calls those who send the equipment, the one from the team area says that I am trying to get more equipment because I am calling and saying that one thing in particular did not come to me. These medical teams are asked for a reason, and one is quite frustrated and Apria adds much more than it should, I called today at 8 pm and Antony answered me from the area of ​​Billigue told me that the English area is 24 hours and not It is true. Im going to make an appointment with my pediatrician to not have them more as providers of the equipment, feeding my daughter by a tube is enough trauma for them to add me to apply more pain in the wound. This company is the worst.