user
The Butter Bar Skincare
10142 Jones Rd b7, Houston, TX 77065, United States
Appearance

Comments
Eb
Review №1

I’ve been coming here for the past year & had great service. Their facial services are good but the customer service is crampy. Recently, I used a gift card in which they didn’t charge the full amount of services (which totaled $106) instead proceed to deduct a $50 deposit from my bank account. Once I called & asked why wasn’t the balance from the gift card fully deducted FIRST, she said it was “protocol” to take the deposit from the bank Acct first! Backwards, yes I know. They purpose was to fully use what’s on the card THEN spend the extra cash I had. They explain nothing can be done & their trying to fix the “system”. I try to support black business but let’s do better!

Sh
Review №2

I’ve been supporting this company for some time and NEVER had any issues up until I spoke with Sade. She is very short, rude and has this passive aggressive tone. I simply asked why does it take so long for production. She informed me that my shipment would leave Wednesday. My take is that she didn’t appreciate how that exchange went. I called back today, Wednesday to see what’s going on. Now it’s “ your shipment leaves Friday”. lol I asked to speak to a manager to share my experience she told me that she was the manager. That went south. To all the beautiful spirits that was always courteous your efforts are appreciated. Sade, learn get in tune with interpersonal skills.

Ja
Review №3

I received a classic facial about a month ago which had good results. I recently purchased the pink grapefruit and coconut water bundle for my dry skin as well as the royal oil & r$ch butter and I must say I saw results overnight. I dont have bad skin to begin with but never really had a skincare regimen. Using these products has taken my skin to the next level. Im really impressed!The products are not cheap but a little goes a long way and they have proven results! I live close to the store in Houston so I bought my products in house. I see a few reviews regarding the delay in shipping and I have experienced the same with other small businesses. what I recommend to the owner is to place their products for sale on Amazon so customers have the option for faster shipping. Shea Shea Bakery has recently done this and I think it will be good for their business. I also suggest creating a line for babies! All in all, I love your products and service is great. Keep up the good work! 👏

Br
Review №4

I love this place been hearing about on the radio I cant wait for my appointment in two weeks everyone was so helpful and knowledgeable

Br
Review №5

Came here just a few days ago while visiting Houston. I forgot the young lady name, who helped me but she was very professional and knowledgeable on their products. So far, the Honey cleanser has been working wonders on my face. I definitely see and feel the improvement only after a couple of days. I’ll definitely be reordering and trying out other products.

Li
Review №6

I have been a customer for 3 years now! I live about 45 minutes from the Houston location and have been a faithful client who has referred numerous people. My sister orders monthly now because her twin girls (16) are loving it. I stepped away during the lock down (Covid) in order to save money! Purchased from another blacked owned business because it was more affordable during that time!Big mistake! My skin regressed and today I drove that 45 minutes and spent that money with no problem! I knew my face would be getting the care and attention it was missing out on! If your unsure, I say give it chance! Your skin will thank you!!!Customer for Life!!!

sh
Review №7

I didn’t get the service they said they didn’t have the right person to do a GREEN peel , so I asked for a refund it took them days to finally send me a email recipient after speaking to my bank they didn’t release my money but cancelled the order / service ‼️🤦🏾 It’s coming on 2 weeks they going in circles about my money

Da
Review №8

Made an appointment for a facial on 10/9 at 2 pm. Get there at 2, check-in with the receptionist, and fill out their paperwork. She comes out around 2:10 to let me know what the esthetician was finishing up with a client and would be with me shortly. I waited until 2:29 and decided to leave—a very poor first impression.

AJ
Review №9

Words cannot express how much I love the products here. I have been using her products for over a year and my skin has major improvements. I love the fact that I am using natural ingredients. The facial scrubs and masks are a must buy. If you are looking for items that greatly improve the texture of your skin, look no further.

To
Review №10

Heard great thing about this place and product and decided to drive out to get a better assessment of my needs. Kiera was very helpful and knowledgeable about the product. She recommended the best products tailored to my skin. I’m looking forward to the results! Will definitely be back and recommend that you get the experience.

Ir
Review №11

Very professional business , From the front to their back was amazing ! The Brazilian wax was clean and quick , her Technique was spot on . The facial was pleasing and refreshing . Highly recommend them .

Ka
Review №12

Dont order from here, unless you want to receive your items 2 months later. This place should be reported to the Better Business Bureau. I have received countless packages from other merchants and now everything is blamed on Covid-19. I had to threaten to dispute the charge in order to get a response. This is utterly ridiculous and unacceptable!

Gi
Review №13

I MUST SHARE !!!!!!! Kyla gave me the most AMAZING facial!!! First of all my experience started with the receptionists warm greeting then Kyla came to the front and greeted me BEFORE my appointment. I have very sensitive skin and Kyla listened to my concerns and asked me questions. The hydrating mask is what I received and I can not only SEE the difference but I can FEEL the difference. My skin is HAPPY! I can not say WOW enough! I had to be in Houston for a family matter and booked my appointment before I arrived. I can’t wait to begin my Butter Bar Skincare at home. If I’m ever in Houston again — Kyla will be seeing me!!!! THANKS again Kyla for sharing your talent with the world!

Ki
Review №14

First time customer and Takiya was very informative about my skincare concerns, how to treat them and what she was doing at each step of the process. I received the fruit enzyme peel, facial and extractions. My skin looks and feels great for my first treatment. I will be coming again!

Dy
Review №15

Tayana, has helped me start my skin journey I’m super excited they were so pleasant and explained everything very thoroughly. I’ll definitely be back myself and as well with more business ❤️!

Ma
Review №16

Ive never been here, I dont live in Texas. But I LOVE ordering the Black Tea Tree and Peppermint Acne Cleanser IT CLEARED UP MY SKIN AND I FELT BALANCED AND UNSTOPPABLE. I love this company and that theyre including all natural ingredients (I AM HERE FOR IT.) However, the moment I stopped using it my skin looked terrible and I began messing with my acne and it brought on lots of dark spots. I just ordered again and hopefully it can bring me back to life. Yall...the price is worth it. And dont get me started on buying black!!

Tr
Review №17

I loved my session! Takiya was my esthetician and definitely was able to educate me about my skin and all of the products used during my session. She definitely had very good vibes during the process and made me very comfortable. I even purchased the Essential Kit for Dry Skin because of her recommendations and continuous help! I’ll definitely will be back because of her & the outcome of my session!

AS
Review №18

I had a great experience with the ever so lovely Ms.Dana. She exceeded my expectations and my face still feels so smooth even two days later. It was worth the price and I absolutely loved the relaxing experience. I received the fruit enzyme facial and I must say my skin is loving it!!! Check them out you will not be disappointed....They ROCK!

Be
Review №19

Great facial kit! After purchasing it the first time I had to come back and get another set! This new system is the best option for my skin! I love it all!

Ki
Review №20

Awesome place to get a facial. This is my 2nd time here and I love it. Dana and Kayla are amazing. The products are very good as well. I cant wait to come back!!

Aj
Review №21

I have been using this company’s products for awhile now and I truly see a difference! The mask, the toner, everything is amazing! The brown sugar honey scrub is the best thing to every touch my face!!! Definitely try this place out!

L
Review №22

I love this place. First of all its black owned! But overall the service is amazing. My esthetician Takiya made me feel so comfortable and relaxed. And that’s top priority for me especially in this business. You can tell she knows exactly what she is doing and is committed to giving you QUALITY. Great work, loving the results!! Definitely rebooking!! 10/10 would recommend.

Br
Review №23

The service was AMAZING!! I had the Flawless Facial and Butter Buns Booty Bacial done. My skin feels great! The people were professional and extremely informative. I highly recommend them.

Me
Review №24

Not only are their products amazing but the team in the actual store space are so nice! They make sure that you are thoroughly educated about what products will benefit your skin. Love their store and products!

TR
Review №25

The customer service is horrible, I spoke to a representative and was basically told that it would take 28 days to only just process the order and even still I would have to wait for the order to be shipped. When I place my order they never disclosed this type of information. I also asked if I can get a refund because if my order doesn’t come in time, before I move to a different location. The rep also informed me that there’s a strict no refund policy and all sales are final. This is poor customer service and your website should’ve disclosed this information when I purchased this on 6/25. They’re extremely slow to even get a response. I’ll never purchase from this company again.

Th
Review №26

I came into The Butter Bar houston to grab some products , and the interaction was superb. Destiny help me with all of my concerns. I booked a facial for my daughters, and look forward to returning in the future!!

Mu
Review №27

I love the butter bar skincare products. I had been searching for a natural skin care line!!! Customer service is excellent and they are a small business located in my area. The products work great on my skin!

Vi
Review №28

Today I was not satisfied with consultation first off I paid $25.00 for notting. The young lady who assisted me with the consultation didn’t look at my skin, we where in a dark room. You would have thought she would have looked at my skin to see how it was. She basically looked at the sheet that I filled out and said you may need this this and this not one time did she even look at my skin it’s hard supporting people. Then to top it off her whole face expression made me think does the product really work she was looking all around never did she turn on any lights. I hope this is not a gimmick because anyone can sale products and run a business but does the product work is my second question?

Mo
Review №29

Very clean. The shop was professional put together and the consultants where very informative. I will definitely be shopping online.

An
Review №30

I love the products! Cierra was a great help when I came into the store, I will be coming in for a facial very soon!! Wonderful service and feed back on the products for me to use. I most definitely will be back for more.

Ma
Review №31

Ive been using the Butter Bar Skincare for nearly a year and my skin look amazing. I HIGHLY recommend this product.

Ju
Review №32

I’m back after using the detox system for three weeks—my darkness around my mouth is faded to where i can barely see it. My skin is clear, clean, and i didn’t have any side effects (I have rosacea). I can’t say enough how great these products are. The assistance & expertise of the women who work here is even better! They have a customer for life.

Do
Review №33

After months of trying to heal my skincare problems on my own, I finally decided try a virtual skin consultation after seeing post on twitter. I filled out a very detailed questionnaire about my skins concerns, and then I got on a zoom call with Takiya, an esthetician from the Butter Bar. Takiya was so relatable and extremely knowledgeable. She helped my pinpoint my key skincare concerns and helped create a routine to help get to my skin goals by not only recommending quality products but also suggestions for my diet that would improve the health of my skin as well. A month after the consultation I reached out to her again and she was just as kind and helpful. I really appreciate her being so available and willing to help again. The next time Im in Texas Ill definitely be stopping by for a facial!

Br
Review №34

Dana (I hope I’m spelling her name correct) was freaking awesome. She will be my personal face care person through the start of my natural journey and has already informed me of so many things. Can’t wait to come back.

La
Review №35

I LOVE the Butter Bar Skincare. My skin looks and feels amazing & the products are all- natural and locally made. I won’t use anything else.

T
Review №36

****Lenghty post ,not a bash just honesty******This review is of my last two purchases from this company ,one wasnt really a problem its just to give a little back story and some clarity on the possible cause of issues with the second order. *First off Ive been purchasing from the company for maybe 3 yrs and i adore it.. My first purchase was during 2 huge sales between Nov -Oct so I understand the choas. I purchased a few items including the original Royal oil. Everything came but the oil, no biggie. Contacted costumer service , (took a few days but again they just had 2 big sales) they shipped the oil within a few days Awesome!..My next purchase in Apr...i ordered another bottle of royal oil... when receiving my tracking info I find out that now i have to sign for my package.Since Ive NEVER had to do that, I go to their website to see if there had been any changes with shipping ,all I saw was that two areas had to sign for their packages no matter what ,i dont live in any of those areas.... ...i ended up missing the delivery day which was a Saturday because I wasnt there to sign for it..i had to wait til monday to get it. Monday gets here I open my door to go outside and guess whats sitting at the door.. My package Im like what the hell !?I contacted customer service via instagram to try to find out why all of a sudden I had to sign for my package..Dominique was the rep .. gave all my info so she could look into why I had to sign for .. she gets back to me and says our records show the item has been shipped.... Im like yes but I id like to know why I had sign for my package .....no response... I kinda feel like i had to sign this time because i didnt recieve all my items the previous time, they wanted to make sure I wasnt lying about last time(JUST MY HONEST OPINION). I open the bottle and it smelled like vegetable oil (even when shaken up)not the sweet scent Im used to .. really bummed me out maybe I just got a bad batch .. think Im gonna cool it on them for a little while.

So
Review №37

I love this company! Everyone is so friendly & knowledgeable. Dana is the best esthetician. Customer for life!!

Da
Review №38

Ciera is very knowledgeable about the products. She demonstraded their black lava lemon scrub on my hands and I love it! Wonderful products and the CEO is a wonderful lady.

an
Review №39

The products they advertise look amazing. I can’t wait to try them!! All natural products are the best!!

Si
Review №40

I love the butter bar. Since using these products, I have seen tremendous results

Ra
Review №41

My wife introduced me to there products! They work really well for her! I had to go in and try out the men’s set!

Ch
Review №42

I love this place! Great customer Kiera!!She’s professional and very knowledgeable!!!Thank you & I’ll be back soon

Do
Review №43

The ladies in the location were very helpful and helped me pick out the products best for my skin type. Looking forward to trying out the products!

Or
Review №44

Kyla was AMAZING!!! We got a hand massage when we first got there, everyone was very professional and my eyebags are gone! Ill be coming back!

Eb
Review №45

My daughter and I have been using their products for about 6 months. Excellent results! My hyperpigmentation has almost faded away. People stop me in the street and ask me what do I use. At least 3 of my friends now use their products!

Ca
Review №46

I love this place. I drive close to 25 miles to get my skin care system and it is worth it.

De
Review №47

Customer service was awesome, Sadee and Tawana we’re friendly and helpful, they answered all of my skincare questions and I purchased products and I look forward to visiting again!

Do
Review №48

My facial with Dana was an an awesome experience !!the the touch of her hands was very light and amazing .I love it cant wait till my next visit.

Br
Review №49

Very friendly service and great knowledge of skin conditions and related products. I’m very appreciative that a regimen was tailored for my needs.

st
Review №50

EXCELLENT customer service today!! Absolutely cannot wait to start using my new product!!

Ki
Review №51

I revived great customer service. The African black soap is one of my favorites.

Ma
Review №52

I found this place on Instagram and finally came to get my Dry skin kit, the customer service was excellent and gave me great information on how to use my skincare.

Br
Review №53

I love everything in this place and everybody that works here is sooooo nice!!! I have no complaints !

Ye
Review №54

They were so attentive to my needs from the moment I walked in the door. Ciera was so kind and very helpful.

Mi
Review №55

Customer service was absolutely amazing. Love the butter bar ❤️

ja
Review №56

Enjoyed my experience learning and finding natural products for me and my husband.

Co
Review №57

This is very professional and neat place to shop.Definitely will be shopping here again.

Ta
Review №58

I wanted to like this brand but deleted me on Instagram for having problem with products. Didn’t answer my questions.

Sh
Review №59

Just brought the advanced complete regimen kit, excited to use it! Hopefully it works !

Ch
Review №60

These products are amazing! I never had a skin care regimen before but since I tried these products I’ve been hooked!!

Mo
Review №61

I walked in and was helped with a moisturizer for my skin care needs

Ca
Review №62

The staff is sooo nice & helpful! I went in fir the pot paste but got a free hand scrub demonstration & ended up purchasing it too.

Jo
Review №63

Ive been here twice and there customer service is always amazing. I cant wait to see how these awesome natural products transform my face.

Oc
Review №64

Great customer service and they are very knowledgeable about the products.

Ga
Review №65

Great experience... Experience and friendly staff.. Will difiently be back...

Ir
Review №66

Excellent service! I’ve been having acne problems for a long time and these products and facials have definitely make a difference in my face.

Ge
Review №67

Great experience. I will return for more products.

Gr
Review №68

Great Customer Service..Associate was very knowledgeable.

Sa
Review №69

Amazing products , wonderful staff. Swear by this brand 💜

Mi
Review №70

I’m super excited to try out the Melan-in lotion because the winter time does a number on my skin.

Co
Review №71

Mrs.tayana was very helpful on what i needed to help my complexion

La
Review №72

I purchased the Turmeric & Honey glow mask love it!

Cr
Review №73

I purchased the White Ginger Rooibos Tea set with the MelanIN oil a few months back, as recommended to me by a skin care professional there. I am disappointed that my turnout was not like the testimonials I read on their website. My skin is more oily, yet the young lady thought it to be a good idea that I use more oil(the MelanIN), which I didnt think was a good idea but Im thinking, well, shes the skin care consultant, I will take her at her word and use twice daily. I used the product, as directed, for almost 2 months and it actually made my skin look worse. The breakouts, as I was told by a professional when I emailed them with my concerns, was my skin purging. Okay, I told myself I would give it another 30 days. My skin had more hyper pigmentation than when I first came to the store for a consulation because of all the breaking out. It seemed to be working for a short time, but I kept getting more Whiteheads and worse breakouts. Finally after around 3 months, I just discontinued use because I would expect to see at least SOME improvements after 60 days and there wasnt any. For 2 weeks I used only Cetaphil and pure cocoa butter. I havent had one break out since I started using Cetaphil, and my hyper pigmentation is slowly fading so my assumption is that maybe I am extremely allergic to their products, but it certainly does not work for everybody. I did explain to the skin care consultant that I have very sensitive skin and I was assured the products were natural and safe for even the most sensitive cases. I do not agree. The MelanIN however, did give my skin a glow, albeit broken out.

Tr
Review №74

It was a Very good experience for my first time ask for Takiya

Ja
Review №75

The butter bar is amazing !! Exceptional customer service and amazing products !! Love shopping here!

Ki
Review №76

The place is amazing!! I will definitely go back and get a facial!!!!

Sa
Review №77

Very very nice and clean , very nice staff love it

Da
Review №78

Awesome atmosphere & awesome products

Ke
Review №79

Very helpful !! Will be back

Ch
Review №80

Great service great products

To
Review №81

Great skin products

di
Review №82

Excellent skincare products!

La
Review №83

Highly recommend!!

As
Review №84

Great experience

An
Review №85

I love my products from The Butter Bar Skincare line- After trying other expensive products from big name companies I was still left with unwanted acne and dark spots. That all has changed now thanks to The Butter Bar Skincare products I feel confident enough to leave my house without make-up on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

An
Review №86

Awesome experience!!!

Information
17 Photos
86 Comments
4.5 Rating
  • Address:10142 Jones Rd b7, Houston, TX 77065, United States
  • Site:https://www.mybutterbar.com/
  • Phone:+1 346-206-3729
Categories
  • Facial spa
  • Cosmetic products manufacturer
  • Cosmetics store
  • Skin care clinic
Working hours
  • Monday:10am–6pm
  • Tuesday:Closed
  • Wednesday:11am–6pm
  • Thursday:10am–6pm
  • Friday:10am–6pm
  • Saturday:10am–6pm
  • Sunday:10am–6pm
Highlights
  • Identifies as Black-owned:Yes
  • Identifies as women-led:Yes
Planning
  • Appointments recommended:Yes
Similar organizations