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Houstonian Trellis Spa
111 N Post Oak Ln, Houston, TX 77024, United States
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Re
Review №1

So I decided to treat myself for my birthday this year and I tried out the Trellis spa. I cannot even begin to describe the amazing experience I had. The place is beautiful and updated, check in was super smooth and the front desk staff was super friendly and helpful. They showed us the whole facility so we would not get lost or confused. We started off in the locker rooms where they gave us a robe and sandals, the robe was super warm and comfortable, the lockers were super easy to use so no confusion. The indoor pool is super nice and the water temperature is perfect, that room is a bit colder. The pools outside are hot tubs which are at an amazing temperature, they have towels, restrooms and an outdoor shower. The staff outside is super attentive and brings you anything you need. I received a massage and a facial and both of the ladies who did each service was AMAZING and super sweet, they truly care about your comfort. The food was delicious and fresh! The restaurant on the second floor is beautiful with great views. I am so sad that the prices are pretty expensive because if they werent I would be there all the time but it is so worth it, you get what you pay for. If you have been thinking of coming here, do it! TREAT YOURSELF!

Ka
Review №2

Heavenly spa with private indoor and outdoor pool. Enjoyed the steam room, locker room amenities, including cold cucumber cloths. Staff is professional and respectful. I do wish there was better lunch and food options considering one of the big draws is being able to spend the day there.

Ag
Review №3

What a great experience at the spa. They have made sure to take great precautions onto the Covid guidelines. From the receptionist to the masseuse everything was fantastic. This facility is very well laid and the staff is exceptionally professional. The men’s locker was very well planned with great amenities and it has perfect areas just socialize with your friends or loved ones.I will definitely be visiting his place again.

Ta
Review №4

I came here for my birthday and had an absolutely AMAZING time! The service from the staff there is top-notch. From speaking to the customer service rep when making my last-minute reservation, to eating dinner at the Houstonian that evening, everyone whom we encountered was exceptional and dedicated to providing excellent service. My husband and I had all of our requests attended to.  We spent the entire day there with the day spa retreat package with a private cabana. Soaking in the saltwater jacuzzi pools is incredibly relaxing. I was worried that because of the heat that the pools would be too warm, but they did a great job managing the temperature to provide optimal comfort. Its a beautiful place to treat yourself. I will definitely be going back there soon.

Sa
Review №5

I came here a couple years back for a couples massage. As you walk in the place looks nice, not like a sort of peaceful spa nice, nice as more of a busy fancy nice.They took me in and gave me a robe, very comfortable!! Everything was looking nice. When I went in the room for the actual massage I was disappointed!! It was the WORST massage I’ve ever received!! And I’ve had plenty more then plenty!! I might give a try one more time since again this experience was a couple of years back. Perhaps the massage will be better. It is not super expensive but not the cheapest either so don’t want to be disappointed again!!

RH
Review №6

Excellent service. Beautiful facility ! Great food! Definitely worth repeating

Le
Review №7

The staff was friendly and the spa services were great. I had lunch with friends and the salads were delicious. I will return soon

Th
Review №8

Came fromOut of town to a 30 year friends gathering, and she booked us a package for facials, massages n.lunch. The massage from.blanca was amazing I would recommend her, n the facial was also great. I.felt like million bucks. Loved the spas also.but the lunch.was horrible.i do not recommend it. Possibly.new selection added to menu ,Do not get the chicken salad friend found its fat n bone in it .. to conclude massage , facialAmazing

Ho
Review №9

Great place to spend your day and unwind. I love their waiting area and tranquility room. I’ve recently had a custom couples massage and chose the hot stones combined with aromatheraphy. Pedro did a fantastic job. What a treat!

Em
Review №10

Frequented the Trellis pre pandemic and it was excellent! Went for the first time post pandemic / post construction and it’s amazing! The outdoor pools and ambience is amazing! Barton is wonderful, a week later and I’m still glowing post hydra facial!

Mi
Review №11

Amazing as always! Had a bit of a hiccup on my appt. but Onyx made everything good. Love what theyve done with the remodel and cant wait to be back again soon.

Bo
Review №12

The best experience for a spa. The facility was Clean , the staff are friendly and inviting . Lana did an awesome job on my pedicure. M

Cr
Review №13

I booked a service through their online booking. The date was incorrect. When I showed up on the correct date I was told I missed my appointment and was charged 100% of the service fees (over $200). I received no call. nor notification of the missed appointment. The staff did nothing to attempt to correct the error and were apathetic to the situation.

Ha
Review №14

The Trellis Spa is hands down phenomenal! I cannot even begin to describe how wonderful my day was or recommend my service providers anymore highly! While I was there I had a Swedish Massage, the Diamond Rose Pedicure, an Express Manicure, and the Diamond Facial.Helen gave me my massage and was really good about creating a calm relaxing environment while hitting my key spots and checking in periodically to make sure the pressure was just right.Andrea gave me a beautiful pedicure in a nice and tranquil environment. Bonus is she really worked hard on my terrible heels! My feet are finally ready for sandals.Charmayne made my skin look like it did when I was in my 20s with the Diamond White Facial. She walked me through each step and explained what I should be feeling through each part of the process and made it both an educational and relaxing experience.My lunch and relaxation time was also superb; from the pool and whirlpool, to lunch on the balcony, to a nap in the tranquility room, I could not have hoped forns better day! They are beyond 5 stars and I hope I can go back soon!

La
Review №15

Loving the updates to the spa. The outdoor soaking pools are nice. Some shades seating. Service with drinks and snacks is very quick.

Mo
Review №16

The menu for such a lovely place could be so much better~ seafood salad for $24 I would pay more for a better salad - little chop lettuce.I prefer the old menu. Please stop trying to “hustle” for add on during facials. Please make sure everyone you look at your check out receipt at all the “suggestions” added you are aware of- All my tips will now be for those woman working in the locker rooms that are so kind asking are you ok/do you need anything. Please do better Trellis - for such a lovely place

Dr
Review №17

Beautiful, modern spa with super friendly service. Great escape situated in a wooded wonderland 🌺

Je
Review №18

Wonderful well run Spa. Very pricey but the service is worth it!

Ma
Review №19

Amazing experience. Patrick gave me the most excellent massage. The food was wonderful, all the service was superb and the entire spa was emaculate. 6 stars.

Vi
Review №20

Always a great relaxing time here. They still have the spa cookies, just have to ask for them 🙂

Se
Review №21

Sweet 16 for daughter and friends. Amenities galore and top level service around every corner. Get a massage and mani/pedi then sip some wine at the back saltwater pools. Chill a while

Ro
Review №22

My first facial. It was an incredible experience. Relaxing to the point of sleep. Its a beautiful setting with any and all amenities.

Ca
Review №23

Beware of non-refundable 24hr policy. They had NOT warned me.I had a migraine the day of my appointment and could not call till later.No contingency. $200 in the drain.

Ma
Review №24

Love the new amenities! Amanda is an amazing coordinator and we cant wait to work with her again.

El
Review №25

Wonderful and tranquil. Beautiful surroundings. Excellent and professional staff. Definitely 5-Star!

Br
Review №26

Beautiful, lots of staff to support so we dont feel lost, lots of pools, beautiful landscaping.,. A true getaway in the middle of the city.

Da
Review №27

Very disappointed in the customer service I received @ Solaris Spa Hair Salon. This was my first time making an appointment with the salon on March 19 for April 1 as time went on I totally forgot about the appointment. They did not send me an email or text to remind me of the appointment. I see a charge on my card for $170 for a service I never received....so I called and ask to speak to the manager & explained my situation. I asked can you guys give me a 1 time courtesy refund I’m a new client here & I totally forgot about the appointment. I did not receive a courtesy call or text to remind me of the appointment before hand. I explained to the manager Megan most places send out a reminder or May charge you a no show fee of $25 to $50 maybe but to charge my account $170 for a service I never received...so not fair. She stated that is their policy and there was no understanding in the matter. With everything that is going on in our world today I would have thought there would be a little more compassion...sooooo disappointing 😞

Ta
Review №28

From entering the building until leaving, the staff were polite, organized, and professional. The facilities were clean. Linda was my nail technician and did a wonderful job!

Na
Review №29

Wonderful relaxing day with the best mani/pedi from Vicky!

St
Review №30

I went for the first time over the holidays with family while I was in town visiting. It was hands down one of the best facials I have ever had. It was so relaxing and the staff was very friendly. We used the spa facilities as well, which were lovely.

Ji
Review №31

Fantastic ambiance, service, just an amazing spa

Br
Review №32

My mother and I completely enjoyed our experience and were very impressed by the service!

Mi
Review №33

Great place to visit

et
Review №34

Great service too expensive

Re
Review №35

This spa is absolutely astounding! Great amenities like a warm pool, hot tub, sauna, fluffy robes and spa shoes. The lady women’s locker room is so freaking nice with private showers and access to the pool and sauna. The food we ordered for lunch was excellent and they have flavored waters, coffee and mini cookies for free. I went with a group of four and everyone came out of their massages and facials at the same time. Staff was extraordinarily welcoming, professional and attentive. I had Cathy for massage which was like a soul healing experience and Randee for my facial which had me looking a few years younger. ;) The best part is, you do not need to be a member of the Houstonian to come here! They also offer gift certificates which is an excellent gift idea! This place is hospitality at its best, available to anyone who wants a day to be pampered and relax.

Ma
Review №36

Today’s facial was amazing! Thank you Richard I hope to come back soon. That was the best 1 hour facial I have ever had. And thank you for the new show suggestion the Politician because I love it now.

Na
Review №37

Ive been going to the Trellis Spa Salon for over a year. Usually pretty good. I hear they are opening another location which will have better light for a better color experience.My stylist tried a new toner that made my hair look silver, so I went back and they too care of it. Its hard to see in this picture but we added color, still needed another correction though. Overall its a good place to go.

Th
Review №38

We absolutely loved our spa day. Amy went out of her way to make us feel special.

Je
Review №39

Always get my hair cut here with Theresa, so good and so fast, and a good talker, too. Building is gorgeous, although they will move to River Oaks District for six months beginning in January for construction, so Im sure it will be even better after. Staff is great as well, not to mention you get to drive through the beautiful Houstonian grounds.

Sa
Review №40

I just got married this past weekend and needed to finally relax and unwind from months of worry. My incredible mother and aunts worked tirelessly to make my dream wedding come true! They give me the best, and all I want to do is give them the best! I googled “best spa in Houston, and Trellis popped up” I made a spa reservation for 2 hours and wanted to make it count! I had Lisa as my masseuse. I originally had hot stone therapy for 100 min. Which helped me relax from the entire whirlwind of wedding planning! I wanted to get pictures to keep the memory of this and Lisa went above and beyond, beautifully arranging the blankets and stones for my picture perfect relaxation moment. I may have only gotten a 100 min massage but those pictures will last a lifetime. Also with mom and my aunts, we had our feet in the jacuzzi and just were able to relax and unwind. The staff who were always available tidying up the facility to be spotless were also so friendly!!! They took group pictures for us! I needed to unwind, and all the staff and facility at Trellis did just that for us!! ⭐️⭐️⭐️⭐️⭐️

Wi
Review №41

Very nice since renovations.

Ta
Review №42

Always great to b back

As
Review №43

I’m not your average spa goer because that sort of thing typically stresses me out. However, my hubby got me a gift certificate to use for our anniversary, and spring break seemed like a great time to indulge myself.The amenities are amazing. Around every corner is another path to tranquility and relaxation - a rain shower, quiet room, jacuzzi, and floating pool . However, the highlight of my visit was my facial with Richard.I cannot speak for the other service providers there, but Richard was one of the most welcoming and warm humans that I have had the pleasure of coming into contact with during some sort of beauty/skin service. Not only does my skin feel amazing, but I left with my soul feeling better, too. I cannot recommend having a facial done by him enough, and I will definitely be back!

Em
Review №44

The amenities are amazing. The wet spa area (co-ed relaxation pool, and sectioned off whirlpool, rain shower and steam room) is amazing. The upstairs lounge/patio is also wonderful. I spend more time relaxing than I do getting treatments. Their facials are incredible. Massages are typically good as well. I love coming here to relax, read and get great treatments all day.

Ka
Review №45

I can’t say enough good things about this spa. From when you walk in the door, to services and the lounge areas and locker rooms. The pedicure area overlooks a lovely green space and the upstairs space is very cozy. Included in your services is a float pool and hot tub. Their locker rooms have amazing showers with luxurious products. For any spa day, this is a perfect spot.

Gi
Review №46

Horrible customer service! They do not care what type of experience you have. Sean (the manager) stated it is the customers responsibility to make sure the environment is conducive to a relaxing experience not the spas responsibility.I will not be back...TERRIBLE EXPERIENCE!I wish I could rate negative stars but the least available is 1 star...they did not deserve even 1 star.SHAMEFUL!

Ra
Review №47

I finally used a gift certificate I received 3 years ago and brought my mom for her birthday! Hands down the best day ever! Everyone was extremely friendly and willing to help answer all of our questions. We had the oxygen body treatment which was out of this world! I highly recommend Trellis Spa and we will be returning as regularly as possible.

Ha
Review №48

Such a great experience! Got to go thanks to a voucher and it was such a treat. I felt relaxed just walking in. Lovely aroma, music, kind and friendly staff. Amazing place. The massage was PERFECT! I could have added another hour. Highly recommend. Must try their chocolate cake!

Al
Review №49

Excellent Service.. Great place to get massages and oxygen facials.. Randy did my wife facial and Charlotte did mine . Always happy with the results

Am
Review №50

The spa is clean and refreshing the cantaloupe juice is my fav. I was very relaxed and Miss Randy did an amazing job on my oxygen facial. They have everything u need to take a shower from deodorant, lotion, razors, blow dryers ect.. LOVE this place! Also ate at the new Tribute in the Houstonian newly renovated after hurricane Harvey , nice staff and great food the brisket hash was AWESOME!

Em
Review №51

Top notch spa, really enjoyed my massage and some relaxation time.Very clean and well maintained facility with very friendly staff that really focused on guest experience.

Je
Review №52

Wonderful experienc. Nice staff. Professional beautiful place. First time have a massage and facial. I recommend Angela H...does a great job. Will definitely be back

Ja
Review №53

Where to begin?In November of 2019, I purchased a gift card for my mother in law to the Trellis. This gift card was for $560, which would have covered the Citrus Package which includes a meal, and an added 20% gratuity.This is where the problem began. The person I spoke to on the phone failed to mention that A) there is an 18% gratuity included in the price of the package, and B) the spa would be shut down for most of the year in 2020.I feel that when one is purchasing a Christmas gift for a family member, it implies that the gift will be used after Christmas. Since the packages have to be booked two weeks in advance, this gave my MIL a window of two weeks to use her gift certificate before it became useless for nine months.When I discovered this, I contacted the spa. I attempted to do so via phone, but their system was down.So I emailed.I got a call back from the spa director Renee this morning.Renee was insulting, and apathetic.After your wild email yesterday... was how the call began.Ive only been in customer service management for ten years, so I could be wrong, but thats not the right way to talk to a customer that was deceived by omission.The remodel is campus wide, and all over the website.No madam, it isnt. It is NOW listed on the Trellis website, it was not in November. Further, The Houstonian and its affiliate sites say nothing about a campus wide remodel.Were super excited about the remodelThats nice. What does that have to do with the price of beef?I can refund you, or she can wait until OctoberSo, either she doesnt get to use her Christmas gift, or she doesnt get to use it until its almost time to get her another one. Awesome.You can always just go to Post Oak or FioriSo what Im hearing is that you dont want my business?Youre the first person that has complained about thisAgain, what does that have to do with the price of beef? I bought something that was to be used in 2020. I was not told it couldnt be used until the end of the year. I should have been told. PERIOD.And since each entity at The Houstonian is under separate management, theres exactly nothing that can be done.I expect so much more from an establishment of this calibre. This is highly disappointing. I have never experienced anything like this at any other top rated hotel and spa, and I have visited more than my fair share.How embarrassing. I will certainly be taking Renees advice, and both my mother in laws Christmas gift as well as my good friends birthday gift will be coming from The Post Oak next time. I have only been there once, but they seemed to care that I came back, The Trellis and The Houstonian clearly dont.

Co
Review №54

Beautiful place

Sh
Review №55

Wonderful spa, great treatments

er
Review №56

Purchased a large package as a Mothers Day gift. My wife went during the weekends and enjoyed her experience BUT there were people there who do not have proper spa etiquette.I believe it is the staffs responsibility to remind people to keep their phone ringers down as well as their conversations. Other grownups should be able to enjoy their amenities poolside without being privy to the immature conversations of others.I think if you advertise yourself as a spa then you should have the ambiance to match. Otherwise it is just an overpriced salon.

Ve
Review №57

Terrible, the GM there Mrs. Renea is extremely rude to the customers and her own staff. She’s been there too long and needs to be replaced. I’ve seen her talk down to her own staff in the most inappropriate manner. Even in front of customers such as myself I had witnessed.If you want to encourage your staff to be better you better be good to them & treat them with kindness, respect & encouragement.

Fo
Review №58

Luxurious with an attentive staff which made for a totally relaxing experience. I went in for a facial and spent almost 4 hours hanging out and relaxing. Felt like a retreat inside the city. I got an oxygen facial which left my skin super smooth and glowing. I cant imagine going anywhere else for spa treatments.

Cl
Review №59

Love the pedicure we get at Trellis!

St
Review №60

Tiffany is fantastic for facials! My skin is glowing and the products used are great for my sensitive skin. If you want to be pampered, this is the place!

Ma
Review №61

Awesome experience!! Had a great relaxing day with a wonderful and friendly staff

An
Review №62

Customer service was not good when I visited.

St
Review №63

Everything was incredible. Did the massage, facials and lunch and it was top notch!

Pa
Review №64

Awesome gym, great pools.

ca
Review №65

Went there today and had the perfectly polished package. Amazing experience and treated like a queen the entire time. Trellis is very relaxing with terrific amenities. Definitely would recommend this spa!

MR
Review №66

Great haircut

Am
Review №67

I went with a friend and had a spa package that included lunch, facial, and manicure, and added on a pedicure from a door prize gift certificate I had. The services themselves (mani, pedi, facial) were fantastic. The lunch was terrible. The food is served outside, and it was chilly but we were told to find a spot near a heater. All the spots had dirty trays, but we found somewhere and someone eventually came and cleared it. My friends salmon was okay, and my blackened shrimp was too spicy and the dressing for the salad was awful. I asked for more hot water for my tea, which I never received. I did ask at one point if there was a different dressing that may have made my meal edible, a long wait later I found out no. By that time we were concerned about the time for our treatments (no clock, and the robes didnt have pockets for phone). We asked our server for the time, but he didnt know he would check, but never did. We also asked for the cake my friend had pre-ordered. After waiting a while, we saw another patron with a phone, and asked her the time. We found that we needed to head to our appointments, when our cake showed up. We were told it could be boxed for later, which we did, but still had awful service. When I commented on this during check-out, the cashier told us which meal was best. For the amount of money the service costs, ALL meals should be delightful and tasty, not just one that the cashier recommends. There were other issues with the check-out that I wont go into. In summary: wonderful treatments, and I recommend them for facial, mani, pedi, but I recommend looking elsewhere if you want a full, relaxing spa day.

Ki
Review №68

Great spa. Come at least an hour early to enjoy the facilities. Order the cheese plate and a bellini on the upstairs deck. Love the robes.

Yv
Review №69

I need to spend more time here. Super relaxing. Ive always had an excellent experience. Get a massage. Have your nails done. Lounge. Its great.

Ni
Review №70

Our entire staff enjoyed a spa day last year! We cant wait for our next spa day outing as a staff! We love the Houstonian Trellis Spa staff as they always care for us with the utmost care . See you soon!

Er
Review №71

My wife lost her Mother a week ago, so I decided to do something nice for her by booking her a day at the spa. Two hours before our scheduled appointment, Trellis Spa called us to reschedule. Their policy states that they require 24 hours notice to cancel or reschedule or you have to pay in full. For our spa package that would have cost us $865. Since they cancelled on us, due to utility malfunctions, two hours prior to our scheduled appointment, we asked for a discount on our next visit. In fact, I asked politely three times and was denied. Apparently, Trellis Spa is not in a position to provide customers a discount for being inconvenienced. We will NEVER use Trellis Spa or visit the Houstonian again.

Da
Review №72

The facial was amazing.....book it with Randi you wont regret it.

Ma
Review №73

Horrible customer service. They’re facilities are very dated... and it smells like a ymca locker room.

Al
Review №74

Yes the services are very pricey, but you get what you pay for. Arrive hours before your appointment to enjoy the numerous amenities they have to offer: fall asleep by the fire in the tranquility room, relax in the hot tub, enjoy fruit/scones/beverages, take a dip in the pool, feel cozy in their robes and warm neck wraps, etc. I feel pampered and wonderful at Trellis.

Ra
Review №75

Atmosphere: Perfectly. Relaxing. Huge, beautiful, has a Greek feel to it. Does not feel like you are in the city at all.Service: All my services have been stellar here. The staff working at the spa are all very friendly. Not to mention, they are everywhere. If you need anything, you are sure to find someone. My only complaint at Trellis has been with the front desk. My first time to visit Trellis, I was not told of all the complimentary amenities to enjoy when booking my appointment. Also, the front desk staff forgot to mention I needed to get there early. I lost 10 minutes on my massage. However, after complaining the manager gave me 15% back. My second time to the spa, my skin care specialist did not right down the cream she recommended for me to purchase. After a lot of googling, I think I have figured it out. I will purchase it else where.Prices: Trellis is definitely a high-end price spa, but there is no other spa like it in the Houston area. Its huge, lots of amenities, you can EASILY spend the entire day relaxing here. I know I do. From the lounge, patio, tranquility room, spa services (facial, massage, mani/pedi, etc), steam room, hot tub, whirl pool, fancy showers). They have wonderful alcoholic and non-alcoholic beverages they offer in every part of the facility. They provide plush robes and slippers as well.Parking: Easy, free garage parking.

Tr
Review №76

Without ever setting foot in the door I had a terrible experience with this spa. I received a gift certificate as a Christmas present and scheduled a massage for a weekday; however, due to circumstances beyond my control my childcare fell through the morning of, and I was unable to arrange for backup care. I called the Spa to explain the situation and request a reschedule, only to be informed that while they would happily reschedule me they would still charge me 100% of the massage price as a cancellation fee. What??? I guess in their perfect world childcare is never a problem? For the rest of us plebeians it can, however, be a real and persistent challenge. Gift certificate wasted. One star for being completely unwilling to make any attempt to understand or compromise their precious policy. Didnt know they were that hard up for $$.

Ci
Review №77

Wonderful experience. Arrived at 9:00am for a massage, then spent the morning drifting between lounging areas. Finished with a great salmon salad.

Um
Review №78

I always look forward to come back to Trellis. The ambience is amazing, and all providers perform excellent services. It is the best Spa in greater Houston

De
Review №79

Absolute favorite spa! Best massages and a great atmosphere. I can’t wait to go back!

Mi
Review №80

For the money; you can go elsewhere and have a better experience. I did four spa days there in December 2019 to entertain clients so I speak from experience.Their technicians are top-notch and friendly.The front-end staff that takes reservations is just absolutely the worst with errors and mishandling of information. On average to book a group of 4 people for Massages and Facials takes 45 minutes. (Calling the group coordinator is an even bigger joke because multiple voicemails are never returned.) The manager for front-end operations must not believe in training.Its NOT relaxing to arrive 20 minutes before your treatment and spend 15 minutes at the front desk waiting to check in. Its NOT relaxing to wait 15 minutes at the end of the day to check out. Its NOT relaxing to be told that these blankets are reserved.The facility is dated with a small hot tub for pre-service that is not sized for the number of people they are pushing through the facility each day. As well, the sauna door does not close completely; go ahead and try getting a steam in a leaky sauna sometime.And the main spa waiting area upstairs is frequently beyond capacity. Its NOT relaxing to walk upstairs to lounge/waiting area and have NO seats available. Standing around like cattle is NOT a high-end relaxing experience.The food menu has approx six choices and all are mediocre. The few wine choices are just very blah.This year we also hosted client spa days at three other Houston spa locations; ALL had better service and overall experiences than Trellis. Spend your spa money at The Post Oak Hotel, Fiori or even the Marriott Waterway.For the money; Trellis simply does not live up to expectations.

Mo
Review №81

Girls brunch!!! Crazy Amazing. Ask for Tiffany...best facial ever.Monalisa

An
Review №82

I brought my husband along this time to enjoy a massage and pedicure.

Al
Review №83

The best massages in town. Wonderful service and beautiful spa in the heart of town.

Ta
Review №84

Ive been here at least 6 times but my experience today was NOT pleasant. The treatments (facial and body) were fine-hence the 2 stars over 1. However, I felt extremely rushed by the lady who did my body treatment and I was not late for my appointment, actually 15 minutes early. I had barely gotten to get in the shower to wash off the mask she had applied and she kept knocking at the door asking if i was done,it hadnt even been 5 minutes.). While I was in the shower, she starts talking to me (which obviously I cant hear bc im in thr shower!---resulting in me having to turn the water off to hear her tell me about towels which were obvious and to be face down on the spa bed) It was quite ridiculous. The facial was fine but i accidentally left my keys in the room and realized it less than 2 minutes after walking downstairs, so i go back up to knock on the door and see if i can recover my locker key and 5 or 6 women who work there ambush me like Im about to perform a break in. I couldnt bring myself to tip after such a poor experience and I doubt Ill ever go back.

As
Review №85

Wonderful! Be sure to schedule some time before or after to check out the steam room.

Me
Review №86

What a relaxing tranquil environment. Staff is well educated and professional.

ca
Review №87

Been to nicer spas but this is pretty nice.

Je
Review №88

Ultimate pampering!!! Bring your swimsuit and plan to spend the day there.

Qu
Review №89

I wish I could give a 2.5, but bc of our masseuses Ill round up. Skip to the bottom for the summary.So the good things are:-The grounds are beautiful (like a hidden garden in the city)-The hot stone massages were excellent (did a couples massage)-They provide robes and sandals for you to relax and enjoy the atmosphere-The butter cookies were goodAnd thats where it stops for us. The restaurant, The Olivette, was closed for remodeling, so I cant judge that. However, it wouldve been nice for a heads up bc we were hungry thanks to saving our appetites for their over advertised restaurant.More points of contention:-The advertised shower & jacuzzi is only for a specific spa package (to the tune of nearly $600)-Even if we did get that package to see where we wouldve showered & sat in a jacuzzi together was tiny & disappointing-There is no co-ed place to sit in a hot tube or sauna as a couple-Ive been to Spa Trellis before w/ family, & I had cantaloupe juice for the 1st time... this time no cantaloupe juice, in fact none of their special juices were served-We were told no electronic devices were allowed upstairs...half the ppl had their phones out, and one person even took a phone call INSIDE 😒-Because it was so crowded there were no seats for awhile... and none of the staff tried to remedy that by, oh you know, bringing out extra chairs!***So in summation, unless youre staying at the hotel Spa Trellis isnt a great place to go as a couple.(Funny bc my husband noted that there werent many men there... I see why) Second, yes it was Mothers Day weekend and the place was super crowed....but in our opinion those are the times when a business in the service industry should step up the most. I probably wont go back, nor recommend to ANY couples. 😞😧

Ry
Review №90

Beautiful and relaxing place. The atmosphere is 90% of the experience.

Qu
Review №91

Wish I could give a 2.5, but bc of our masseuses Ill round up. Skip to the bottom for the summary.So the good things are:-The grounds are beautiful (like a hidden garden in the city)-The hot stone massages were excellent (did a couples massage)-They provide robes and sandals for you to relax and enjoy the atmosphere-The butter cookies were goodAnd thats where it stops for us. The restaurant, The Olivette, was closed for remodeling, so I cant judge that. However, it wouldve been nice for a heads up bc we were hungry thanks to saving our appetites for their over advertised restaurant.More points of contention:-The advertised shower & jacuzzi is only for a specific spa package (to the tune of nearly $600)-Even if we did get that package to see where we wouldve showered & sat in a jacuzzi together was tiny & disappointing-There is no co-ed place to sit in a hot tube or sauna as a couple-Ive been to Spa Trellis before w/ family, & I had cantaloupe juice for the 1st time... this time no cantaloupe juice, in fact none of their special juices were served-We were told no electronic devices were allowed upstairs...half the ppl had their phones out, and one person even took a phone call INSIDE 😒-Because it was so crowded there were no seats for awhile... and none of the staff tried to remedy that by, oh you know, bringing out extra chairs!***So in summation, unless youre staying at the hotel Spa Trellis isnt a great place to go as a couple.(Funny bc my husband noted that there werent many men there... I see why) Second, yes it was Mothers Day weekend and the place was super crowed....but in our opinion those are the times when a business in the service industry should step up the most. I probably wont go back, nor recommend to ANY couples. 😞😧

Mi
Review №92

What a wonderful experience with my fiance doing the couples spa day. Fantastic!

D.
Review №93

The best spa experience that Ive ever experienced. Massage, mani/pedi, lunch were all top shelf.

Ma
Review №94

See my review of the Houstonian. This is the same place... simply amazing.

Co
Review №95

Not impressed. Not sure pedi supplies were clean & sterile. Wont likely return.

ma
Review №96

Beautiful, expensive and very crowded. Not enough places to sit in between procedures

Ke
Review №97

Such an awesome experience...relaxing spa. Frannys hot stone massage was amazing!

Sh
Review №98

Luxury at the ultimate!!! Spend the entire day there!!

Ma
Review №99

Most amazing relaxation you can have

Te
Review №100

Great service great facilities!

Information
100 Photos
100 Comments
4.5 Rating
  • Address:111 N Post Oak Ln, Houston, TX 77024, United States
  • Site:https://www.houstonian.com/the-spa?utm_source=GMB&utm_medium=Search&utm_campaign=Spa
  • Phone:+1 713-685-6790
Categories
  • Facial spa
  • Spa
  • Hair salon
  • Make-up artist
  • Massage spa
  • Massage therapist
  • Hairdresser
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–8pm
  • Friday:8am–8pm
  • Saturday:8am–8pm
  • Sunday:8am–8pm
Health and safety
  • Appointment required:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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