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Hand & Stone Massage and Facial Spa
1745 S Voss Rd, Houston, TX 77057, United States
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Ha
Review №1

I have been looking for a facial location for along time and I can say that I have finally found it.Margarita my technician is amazing!I would advise her I have tried someone else out but to be honest after Margarita I do not want to try anyone out. She does such an amazing job my skin feels refreshed clean and renewed.Their monthly special and deals are amazing.I would advise everyone to become a member.

Ay
Review №2

My first time trying their services & it was AMAZING!!! I did the classic/basic facial with Kathrine and she was amazing & so knowledgeable. She took care of my needs & my she was thoughtful of my concerns for my skin. During my facial she told me step by step of what will happen. She did an amazing job with the facial & the massage (shoulder, neck, shoulders, & arms) & making me feel comfortable. I have the most sensitive skin & i can never do extractions because i bruise & scar easily, but Kathrine was so gentle & applied the right amount of pressure to clear my face without bruising or even leaving any marks. Definitely coming back for more services.

D
Review №3

My massage time was set for 415pm. I start at that time. Before starting, I ask for a 90 min massage. The therapist comes back and tells me it’s fine and they will charge me an extra $30. I said fine. I come to pay at the counter at 520pm after getting dressed upset with only the 50 minutes . The clerk tells me the price for an 80 minute massage. I told her that it was an hour. The time does not lie. She informs me that she would discount the price. She in fact charges me more than the actual price of an hour massage. To add to this, i had came there with 2 other friends who also had similar issues. I went to Hand and Stone in Los Angeles and it was nothing like this. I will never patronize this particular location again. Whether it is $1 or $100, you do not have the right to over charge and state alternative facts that 4:15 to 5:15 is anything less than an hour massage. Although I was cheated, I felt that the therapist was great and still left her a tip. This rebuke is totally towards the management staff.

De
Review №4

Awesome massage! I even was able to get an appointment on my last day in Houston(👍) before flying back to SC (🤮) and called at 1:30PM and asked if they had any availability that day by any chance and they only had a 2:00PM and as I was right around the corner I took it and worked out perfectly. This was the first time Ive ever gotten a massage of any type in my 31 years and it was awesome. Wish I could have been able to come back and try out a deep tissue massage as I think Im severely overdue!

Ha
Review №5

The service is great and loved getting my facials with Zoe ..very professional and skilled.

Er
Review №6

Professional environment and great staff. They carry Dermalogica! Great pricing as well. My favourite treat!

Ol
Review №7

Great place! Ive been coming here for years for massages and facials and never been disappointed.

ul
Review №8

Clean and good prices compared to other facials centerreally great working

As
Review №9

Ive been seeing Antonio for years. He puts me back together every time. My muscles get locked up from time to time and he takes so much pride in taking care of me and unlocking those tight muscle fibers. Ive had a lot of masseuses but he is the best in Houston.

Lo
Review №10

Great experience! Ensuenos facial was fabulous! My skin is glowing and so soft. She was very thorough and provided great feedback on reaching my skin goals and maintaining it. Will definitely be coming back.

GL
Review №11

I originally go to hand and stone on Louetta they were so good and professional it made me get a membership however I have moved and this is the closet location to me ... RUN FAR AWAY ! The lack of professionalism in this place is outrageous I’m cancelling my membership as I’m writing this review !!

Mi
Review №12

If I could give Hand and stone San Felipe 10 stars I honestly would. Both my wife and I have a membership and get massages with Antonio every 2 weeks. There really aren’t enough words to explain how amazing Antonio is. He’s very knowledgeable about massaging and goes above and beyond to help us both in a unique way that is specific for each of our problems. We suggest seeing Antonio to everybody we can because he has changed our lives for the better. On top of his hard work he is also very respectful during each massage and overall a very caring and kind person. The front staff are also great too and have wonderful costumer service each time we call or see them in person. During Covid-19 they have stepped up to go above and beyond in providing a safe and clean environment and we feel comfortable going in to see them as they have adhered to the necessary guidelines. Give them a call and treat yourself because you won’t be sorry! Thank you Antonio and all the other staff at San Felipe for all you do!

Mo
Review №13

Great massage and good customer service. Very professional environment.

Tr
Review №14

The experience was really good! In my 56 years, Id only had 3 massages (none remarkable) and 0 facials. My Swedish massage by Joy was amazing!! It made me realize that I live my life pretty darn tight - Ill be back! My facial was really refreshing, but I think Ill appreciate the Vitamin C infused facial more and plan to try it!

Vi
Review №15

Ive had facials before and it all involved a message and the tapping of your neck, so this one didnt come with either one. So I paid 59.99 for basically a soap wash.

An
Review №16

I enjoyed my massage; the massage therapist provided the pressure I asked for, and focused on the areas I requested. She was very polite and respectful. The front desk staff was courteous and efficient as well. I guess my only complaint remains that the waiting area is frequently crowded, not just with customers but with staff roaming around; feels chaotic and too busy; not relaxing at all. All in all, though, a nice experience.

Je
Review №17

I had a massage and facial previously with different therapist and techs and has never found the right ones til today. This is my second time getting a massage from Tony he is AMAZING! He is certified and specialize prenatal/ postnatal massages. He is very professional and made me feel very comfortable. He new exactly how to release tension and had the right amount of pressure for my pain. He is very knowledgeable and knows how to deal with migraines as well. I will continue to see him 😊. I had a facial with Tatiana for the first time and she made me feel so relax. She was very knowledgeable and explain every step as well as educate me on things I didnt know I was doing wrong as far as the caring of my face. I will continue to see her as well. I recommend both of them!! 👍👌

Ve
Review №18

Love my massage therapist, Brandi! I had to try different massage therapist before I found the right one for my needs. Brandi is excellent and very professional. I look forward to seeing her every month because I know Ill leave feeling unstressed and refreshed. Hand & Stone on Voss location is clean, has a friendly staff, and sends reminders of upcoming appointments. Im happy with their services.

La
Review №19

I been looking for a massage therapist who can perfect the deep tissue massage I’m glad to find Antonio one of the best messages I ever had I did a membership just Bc if him- also I am pregnant If you would like to do a prenatal just book an appt with him. He’s really really great sand knew exactly where I needed. thank you Antonio!

Ka
Review №20

Margarita was my esthetician, and it was first time ever receiving a facial. I loved it!! She was very gentle and I decided to start a membership. I did purchase some of the products she recommended. I also bought some great products on my own. Can’t wait for next treatment.

so
Review №21

Took a family trip to hand and stone. One of the four masseuse was good. Will make one more trip before deciding how i feel about that spot. I need consistency on service. If you can’t leave feeling relaxed than it defeats the purpose of going.

Je
Review №22

The customer service was exceptionally great. Very nice and clean and my therapist Kathryn made my first experience better than I could ever imagine. I recommend her 100%. Can’t wait to go back!

Pa
Review №23

I have had a membership with Hand & Stone @ San Felipe for over a year. The massages there are great but the front desk service has turned for the worst. What bothers me is that I have referred at least 6 people who now also have memberships. One of those individuals was treated horribly today. His massage therapist broke her finger. The facility knew this and instead of working to find a replacement, they call him the day before his massage (which had been scheduled weeks in advance) and tell him that they cant service him and he would have to reschedule. The front desk girl, Bree made this out to be the consumers problem. The facility knew that the therapist was out and should have notified my friend immediately in courtesy of his schedule. Rather than canceling it the day before and just dropping him. I have decided to cancel my membership and I will notify ALL of the 6 people I know signed up to do the same. I am doing this because courtesy is a basic business principal and should never be misused.

Sh
Review №24

I got a facial here a couple of months ago. The nice lady did a great job. I forgot her name but she was good. The young ladies at the front desk are very nice!! Hoping to go back soon for a massage! The AgeSmart products I bought work well.

Ge
Review №25

I had two of my worst facials here! I was a little late for my facial which meant I was only going to get the remaining time, which I fully understand. I told my esthetician I only want good exfoliation and extractions in the limited time..then on the name of exfoliation I got some mask applied to my face, which was wiped off after 15 minutes. Then some more creams and wiping. Little bit of extractions. Not a single minute of massage.. then just more and more creams on my face and wiping off. And that’s all... I had a pretty bad experience before but I wanted to give them another chance. But no good, I’m cancelling my membership!!!

Fe
Review №26

Great location!!

Ha
Review №27

Amazing staff, they take excellent care of their customers. I have had a very positive experience here. Have been going regularly, and will continue to go. The ease of scheduling appointments is a plus not to mention they keep the place very clean and very inviting. The receptionists always greet you with a smile which is the perfect way to start a Spa treatment. Thank you guys

El
Review №28

Tatiana gave a great facial treatment. Other staff were very courteous and helpful also. The atmosphere was quiet and peaceful in the whole facility.

Li
Review №29

The staff was friendly and very helpful. I love to see positive, beautiful black women working in customer service. My massage was ok. My facial was Amazing, my skin felt like silk. I was so relaxed I started snoring (so embarrassing) she made me feel very comfortable. Yes I would go back next time I am in Houston.

Ma
Review №30

Great experience!

Bi
Review №31

Came here for a massage at the recommendation of a friend. I saw Rina and she was wonderful! She asked me questions about where to focus and how much pressure to use ahead of the massage and made sure I was comfortable during the massage. I bought a monthly membership and Ill definitely be coming back to see Rina regularly!

El
Review №32

My facial was very relaxing, but I was convinced to upgrade to a $200 treatment and my skin has never been worse since having the treatment done. I’m afraid the machine may have been dirty because my face broke out with much more acne after. I’m pretty disappointed because I was hoping it would clear up any blemishes :/

St
Review №33

Relaxing and very attentive staff. Great way to unwind and get some much needed self care

Ar
Review №34

Jenn was amazing. Best facial experience I have ever had. Super sweet and knowledgeable. Can’t wait for my next visit!!!!!

Bl
Review №35

Everytime I come here it feels like a mini vacation. The girls at the front desk are super nice. And as far as Brandi goes she is the BEST period! She makes all the pain melt away. I was in a really bad car wreck 4 years ago. A drunk driver hit me at a red light...every since then my back has been horrible. This place has really helped me my manage my pain. Without them & especially BRANDI I would not be able to function.

Al
Review №36

This place is the best and Mia is AMAZING. I always have my facials with her and I could not recommend her more. She is SO sweet and kind and makes you feel so comfortable even if you have problem skin. She always gave me great advice and really cares about making your skin look its best. I recommend her in a heartbeat!! I have had classic facials with her as well as microdermabraision and LED light treatment and it was the best facial I ever had. My problem skin was left feeling amazing!! definitely check out hand and stone and ask for Mia

Ch
Review №37

Sheradon was a great therapist. It has been hit or miss with therapists for me, but when you find a good one...its worth it!

Ga
Review №38

I love my Hand & Stone on Voss @ San Felipe in Houston. I went in with a crick in my neck and Anh got rid of it. I joined immediately and go faithfully at least once a month. Its very clean, the staff is very professional and helpful. Thanks Hand & Stone for always making me feel better.

Le
Review №39

My experience was awesome. My therapist name was Brittney. Ask for her; she is really good at massaging and very professional. I asked for a cranial release because I had an headace and it was gone when I sat up. She is awesome!!!!

Je
Review №40

The owner is absolutely rude very disrespectful to his therapists and if you try to leave his location he will HOLD YOUR CHECK AND YOUR LICENSE! If you miss a day because you are sick he will blow up your phone and guilt trip you to come in. The front desk ladies are a absolutely Gem. And are very sweet! But RAFFLE the owner of the location is a PIG!

Me
Review №41

I will not recommend Otilia at all as she was extremely rude and the massage itself was terrible that I had to end the session 25 mins in. Terrible experience simply put.

Ka
Review №42

Facial was great! Feel so rejuvenated! Everyone from the front desk to aesthetician were so kind. Great experience!

Ak
Review №43

The front desk team is good. They used to be very bad with their billing sometimes charging twice. But seems like they have fixed those issues. I have no problem recommending this place now. The only complaint I would have is their cancellation policy. Last minute cancellations can get tricky.

Re
Review №44

Ok services but the front desk staff is only slightly polite but my main complaint is their pricing is ridiculous without a membership.I dont want to buy the business..I just want a nose and eyebrows wax.. $60 for the two services not including tax and gratuity. That price is double many other places around.Im not buying a membership and Im not going back.

Ad
Review №45

Have a membership with them. If you want a specific masseuse be sure to call early they also offer the ability to schedule massages online. I always leave relaxed and pain free. Would recommend.

Ob
Review №46

Great Service. Will definitely return!

An
Review №47

For the price, this place is nothing special. The massage maybe a hit or miss depending on your masseuse. Other than that the place is clean and front desk is nice and accommodating.

Rh
Review №48

The massage was great and relaxing

Br
Review №49

It was AMAZING!! Anna was wonderful and did an excellent job! I suffer with acne on my face, back, and chest and she made me feel so comfortable and recommend what to use for my skin! Thank you so much!!! I also had my eyebrows waxed. All I have to say is FANTASTIC!!!!!!

Ma
Review №50

I highly recommend this spa! Thus far I have had one massage, two facials and waxing, all were terrific. Great pricing, gorgeous environment and excellent customer service! Glad they are in the neighborhood.

Ma
Review №51

Absolutely superb. My massage technician is Daisy, and she is always consistently awesome.

Ja
Review №52

I didnt even get a massage. I walked in and the person at the front counter was with a customer. She didnt greet me or say that she would be with me in a moment. I waited for ten minutes while she explained everything. I could have been getting a massage instead of waiting. The customer finished talking and got some water. I took that to mean that she was done, so I walked to the counter. The lady acknowledged me then turned to the previous lady to give her a bag. The customer continued to talk to the woman at the counter, who then asked me to wait AGAIN while she helped the customer. I left shortly after that and I will never be back, which is a shame since I live within walking distance, have a stressful job, and am a great tipper.

Da
Review №53

Excellent massages and customer service. If you plan to go with any regularity a membership is worth it. If you dont go often enough its easy to freeze your monthly packages for a while so you arent wasting money.

ja
Review №54

Had a great massage and facial on Mothers day. It was busy but not hectic. I think the add-ons are priced too high. $10 for a whiff of aromatherapy oil, $15 for a dab of different (maybe?) Eye cream?! Thats too much to keep me going back as frequently as I would normally. And no discounts for these add-ons for members either.

Ma
Review №55

Incredibly welcoming and friendly staff. Very thorough massage. Would definitely come back.

Pe
Review №56

OK so I have never had a spa treatment that has left me compelled to praise it on social media... Until yesterday. You guys need to go to this place and checkout Abigal(sp?) ~ best.facial.ever. I cannot wait to go back, and I HATE getting facials! I have sensitive skin and the products didnt irritate me at all, and the treatment itself was so relaxing! And... The first treatment is only $25, so youve got nothing to lose, check it out! Youre welcome.

Ra
Review №57

Excellent people. Great service and prices.

Ch
Review №58

The facial I received was first class. All the staff there were polite and helpful.

ki
Review №59

They charged us 50% on the cancellation fee and didn’t confirm it before hand. The manager was raising her voice at my boyfriend for no reason. Horrible customer service. Definitely would not recommend it to anyone.

Ad
Review №60

The entire customer service team are very helpful and nice. Amber is my facial therapist and she is just great !

Ka
Review №61

Best experience! Anhs stone massage was the best massage Ive ever had. Jennifers facial was my first and I was amazed in the results.

Ji
Review №62

Massages have been great, front staff helpful, online booking system/profile system is a mess.

Je
Review №63

Jennifer came off as cold and tactless. Usually when you got to a spa you expect them to be kind and friendly but that wasnt the case. I layed down on the blanket wrong and she was pretty annoyed by me telling me rudely to get up so she could fix it. Also, she used regular wax which gave me a bad irritation afterwards. Most places use a hard wax especially for sensitive areas. She did seem to get friendly once it was time for me to tip though. At the front I tried to get change for her tip but apparently they didnt have change so had to put it on a credit card. Maybe they wanted me to leave the whole 20 even though I wasnt satisfied and only tipped out of courtesy.

As
Review №64

If you want to pay $60 in membership fees monthly to be met by rude ownership and management this is your place! The front desk staff is nice, facials and massages are hit or miss pending who you go to, and if you ever have a complaint the management tallies them and asks you to drop your membership after youve hit their imaginary quota.A facial at this location burned my face and when i approached management with a solutions oriented attitude asking if the trial sized face wash they offered didnt work what would be next steps, the owner told me he wouldnt be able to do anything more (despite the possibility of permanent disfiguration). He also accused me of burning my own face. the next appointment i scheduled the canceled within in 15minutes of it starting and scheduled me with a new aesthetician that performed my 50 min facial in 30 min. Now i have no issue with the time but i do have a issue in paying full price for half the time. my appointment was at 12:15 and i was getting dressed to walk out the door by 12:37. when i asked the front desk about the appointment time they said they had no way of confirming the time i went back and if id like to complain i could speak to the owner. I declined and left. The manager (Delaney) then goes to sneakily report and lie to the owners wife that i have complained. Within an hour and a half of me leaving, the owners wife calls me and tells me ive complained yet again, they dont know how to make me happy and i should find another spa. Completely unreasonable and unprofessional. Ive referred over a handful of memberships to this location and they are all being pulled.

Ma
Review №65

They messed up my appointment times twice. Twice they sent me, a pregnant lady, out the door with no massage because of their scheduling mistakes. I am going to try to complain to corporate so this doesnt happen to others.

Ry
Review №66

Great staff. The location is clean and inviting.

Do
Review №67

Great service, not big in pushing there products down your face. Great staff despite uptight customers who present.

Jo
Review №68

My husband and I received a couples retreat massage with an add on for both of us for Christmas. The room was very cramped. I asked my masseuse for light - med pressure but I felt like I got the max. I even asked for her to lighten up and while she did, it was still almost at the point of too much. My husband asked for deep pressure and got light. He said his masseuse worked a lot on his hands and feet. Kinda weird. When we were leaving, I presented the gift card and wanted to charge me for the add ons. When I booked the appointment, the person on the phone verified that we had add ons for both of us. Then it took 15-20 mins to have a manager verify for us. Hand and Stone overall is a nice business, but we will not visit the location on Voss Rd again.

M.
Review №69

Very Adecuate Service, Nice Ambience and Moderately Priced!

Be
Review №70

Love it! Open 7 days a week..that is a huge plus.

pa
Review №71

Great place, very accomodating LeAnne is the Best!!!!!

Lo
Review №72

The therapist only used her elbows and said they dont use hands as part of their technique. When I spoke with management about it, she confirmed that it is a style. One of which I was not comfortable with. Ive never known a therapist that doesnt know how to use their hands.

al
Review №73

They wont have time for you. Three minutes for facial. Money money money. That s what matters to us here in this place

La
Review №74

Best massage therapists in Houston!

Ch
Review №75

Facial was great massage not good and sore today!

Va
Review №76

Worked here and great clientele......

Ma
Review №77

It seems every time i get a facial i end up purchasing a $50 product for my face..

Si
Review №78

Wonderful customer service

An
Review №79

Friendly service

Ja
Review №80

Always a good experience

Li
Review №81

Courtesy of staff

Es
Review №82

Amazing staff!

Is
Review №83

I love it

Da
Review №84

No idea

Information
51 Photos
84 Comments
4.3 Rating
  • Address:1745 S Voss Rd, Houston, TX 77057, United States
  • Site:http://www.handandstonesanfelipe.com/
  • Phone:+1 832-410-4041
Categories
  • Day spa
  • Massage therapist
  • Facial spa
  • Hair removal service
  • Hot bedstone spa
  • Massage spa
  • Spa
  • Sports massage therapist
Working hours
  • Monday:9am–10pm
  • Tuesday:9am–10pm
  • Wednesday:9am–10pm
  • Thursday:8am–8pm
  • Friday:10am–6pm
  • Saturday:9am–10pm
  • Sunday:9am–10pm
Accessibility
  • Wheelchair-accessible entrance:Yes
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