Poorly poorly managed gym. Sometimes you get up early and expect to get a good workout in just to find out it’s closed or the door doesn’t open, when it’s suppose to be 24/7. If you’re looking for a gym look the other way B/c this is frustrating and I can’t keep wasting my time, gas and money.

Facility looks great , both times I showed up during staff hours no one was around to get me setup with a day pass or membership. I called today to come get a day pass, was informed it would be 10 dollars, I said Id be right over and no one was here upon arrival. I just want to workout ....

Great place to workout. Not too crowded and social distancing is practiced, as well as cleaning of the equipment by the employees and the patrons. Love it there!!

Signed up for a membership over a week ago. I was generically contacted via text message with the hours someone would be available so I could obtain my membership card so I would have access to the facility I am paying for. Scan forward 7 days and two attempts during their so called manned hours and I have yet to see anyone that is employed here. No one ever answers the phone, they will not return my calls, as they only send text messages. Save your money and find a reputable company to help with your fitness goals. The only thing anytime fitness has helped me with is burning fuel and time and taking my money for something I can’t even use. Anytime Hope Mills should seriously consider their hiring process and reevaluate their managerial positions.

I cant seem to find anyone there ever to help with a membership. But it does look clean and a nice atmosphere

I havent been inside however I called to get information to become a member. I was told that theres a contract of 12 16 18 and 24 months Im not interested in being in a contract for a gym membership I told her that and she was still rude

Awesome. Great place to work out

Moved from there more than 6 months ago n add paying for 2 memberships.... I continued to try n find a solution to ending the membership but the manager Steve kept giving me the run around and would respond days later if at all. Then corporate wouldnt do anything but make me pay full price of the remainder of the bill.... After I havent even used anytime fitness for 8 months.... Complete foolery

I was a member for over 2 years and recommended many people to join the gym from my work.In March before closure for the pandemic I tried to cancel my membership, in anticipation for moving away back to the UK. I was told by the gym that I couldnt cancel but my membership would be frozen.On my last day in the country I went in to try and cancel again and spoke to Steve the GM. He said he would cancel it for me immediately. And I would not be charged any further.2 months later I was charged two months of membership fees despite what I was told. I have been emailing Steve the GM weekly about getting my money back and he is ignoring me.It is an incredibly sour note to leave my time in the gym. I always paid my membership fees on time and this is how Im being treated. Customer service goes out the window as soon as you want to leave this gym.Go to a gym with some respect for their clients and customers.

My husband has exhausted his 18 month membership and has been trying to cut ties for over 2 months now to no avail. They are still withdrawing payments from our account while sending emails saying they need additional things done to cancel. They are really stretching this thing out and stealing our money in the process! Do not fall in this trap.. stay clear of this money hungry company. The Better Business Bureau will be contacted.

Always clean never crowded super nice staff. A+

Everytime I have tried to come to this place its never opened up even pressing the button doesnt work we will be finding a new place to go because this place is not open 24/7 like the sign says myself and 5 others were here very unprofessional if your supposed to be open 24/7 then it should be 24/7

For months, Ive been trying to get someone on the phone, to get an understanding as to why our account is still being charged, and were getting collection emails and texts. I closed the account in person, after my husband deployed, and this mess still continues.

I enjoyed being a member of this gym a few years ago but am disappointed by the lack of customer service by the current management. My membership began in December of 2018 and was month-to-month after the agreed contract expiration. I was never awarded with the multiple referrals of friends that joined the gym. The gym paused auto draft payment during the pandemic but started again with no communication from the management. I requested my membership be terminated and was informed it was approved...three months later I am still being billed for a membership I have not utilized. Sad to see this gym from Top to Not. Look somewhere else for a good gym.

The moment when you were thinking about joining but you see everybodys comments and just get discouraged.. if Ill just go to base xD

DONT GO TO THIS GYM!!! SCAM!!I’ve been trying to get someone on the phone in order to cancel my membership but there never anyone at the gym to pick up the call (gym on Legion Rd location) I’ve tried to leave a voice mail but it’s always full and I’ve also left many emails with no response.You would think they’d at least have someone at the gym to deal with customers but they don’t. I had to contact my bank to stop payment because getting a hold of someone at Anytime is impossible.

Great gym and staff. They go above and beyond to ensure your goals are met. They are very friendly and family oriented. The summer program for kids was amazing. They pushed the kids and educated them on diet, recovery, stretching and of course a great routine to strengthen their core.I would recommend this gym to anyone.

Terrible to deal with. Very difficult to cancel membership which seems like a problem with these people. I gave Steve everything they asked for to cancel my membership and he told me he’d get back with me in 48 hours because they had to “review” the cancelation. I moved to Washington and there is no anytime within 120 miles from me. It’s been 72 hours with no response. They don’t answer the phone either. Stay away from this place! Once you sign up your stuck! If you really want to get ahold of them, Leave feedback on any times website. They will get ahold of you right away.

Dont join this gym. I cancelled my membership in person back in Dec 2019. I was told by the GM that my account was good. Just had to pay late fees of $178.00 to a collection agency because Anytime Fitness failed to close the account properly. I would have rated lower if I could.

DO NOT GET A MEMBERSHIP WITH THESE SCAMMERS! They believe customers should be charged fees for every single month that their business was closed during the pandemic. How could we possibly owe you money when the gym was shut down for use? They will refuse to end your membership until the fees are paid as well, which allows them to continue billing you! General manager Steve Daniels is a joke!

Please read the fine print of the contract to avoid the very unpleasant surprise of being stuck with them for 18 months!!. And no matter what type of problem you have, they wont let you out of it, so youll end up paying for services you are not able to receive every month! I call that theft! We are paying around $72 each month for about a year now and we havent been able to attend due to very long work schedules and long drives to and from work!.

This is the cleanest gym I have ever stepped foot in! All of the staff here are AWESOME! They are always ready to help with anything you may need! Brandon is an amazing trainer who truly cares about his work and clients, he is always willing to help out and keeps it fun! I love their weekly workout challenges!

I have been a member of Anytime Fitness since they opened in Hope Mills. The new staff, Steve, Brandon and Kayla (and Crystal who recently moved) are awesome. They are friendly and professional, always willing to offer fitness tips and wellness advice. Bootcamp on Saturday mornings are great.I just started personal training with Brandon and hes been gently pushing me out of my comfort zone. I will reach my fitness goals with everyone who works here encouraging me along my fitness journey. Thank you, Anytime Fitness Hope Mills.

Not military friendly. Living in Colorado they make the most difficult process to try and cancel your membership. Why would I drive to North Carolina or fly just to cancel the gym membership. I live less than 1 mile away from one here in Colorado and I cannot cancel my membership still

Do not join this gym, Stay away . During the covid this gym was closed for all members but the gym continued to bill all members regardless of the closing.there should be no payments due , all payments should be cancelled or reimbursed.I called the gym and they refuse to stop billing and if you try to cancel they want cancellation fees upfront knowing no one was allowed to use the gym

I love this gym. very convenient for me to attend. it is 24 hours, but is safe due to the key entry system. the staff is friendly and helpful. they are also very knowledgeable. Crystal worked with me and gave me great tips for exercise, fitness and healthy life choices. She did it in a way that did not make me feel uncomfortable to talk about my body and its flaws. I would absolutely recommend this place to anyone who wants a great fitness facility to attend.

This is a long post but I suggest you read this if you are in the military or ever have to move and you need to cancel your membership. When my wife and first signed up at this anytime fitness in Hope Mills it was a good experience. During my time as a member I got a new job and had to relocate. I went into the office and brought the manager my offer letter showing I was moving. The manager then had me fill out the membership cancelation form. I filled it out in his office the exact way he told me to and I turned in both key fobs. So at this point I no longer have access to gym even though I was able to use the gym for the remainder of the month.Now this is were things took a turn for the worse. I was charged for the next two months. I took a job overseas so I could never call, because when I was up they were sleep and vice versa. We were communicating through email. When I asked why I was still being charged the manager who had me fill out the cancelation form in front of him and the way he told me said I filled the forms out wrong. I told him I filled the forms out the way he told me too, and asked for a refund. He told me his higher ups said it was wrong.We went back and forth over email for at least 2 weeks before I had to go to corporate. In the emails he was very unprofessional and I asked to speak to his higher ups and then he told me there was nobody higher than him. Remember, I just said he told me his higher ups told him it was wrong, but when I asked to speak to them he said there isnt anyone.During our exchanges over email I kept asking him how is he holding me the customer accountable for something him as the manager told me to do? He avoided that question and never answered. I had to go look for a corporate number for myself. When I spoke to a customer service representative they told me each gym is privately ran and it is up to him on how I fill the forms out and if he wants to give me a refund. The customer service representative I spoke with talked him into giving me a least 1 month of a refund, because I explained the situation to her and she didnt want me to go higher. Again, she had to talk him into giving me a refund because I filled out the forms the way he told me to. That alone is very unexceptable.I cant speak for all anytime fitness, but the one in Hope Mills NC I would not recommend you to do business with him. Very unprofessional and didnt want to take accountability for his wrongs.

I have been coming to this gym for about a year and it was kind of a slow start for me getting my motivation back. But I cannot tell you how much of a help Crystal has been to me. She is so sweet and encouraging. She knows just what to say to get me going. I started training for a 5 K that is in June so I’ve been picking her brain for tips and different things to get me back into the runner mindset like I used to have. She got my diet back in order and she comes by when I’m in the gym just to say hi and ask how I’m doing. She has no idea how much that does for me. It makes me feel like she really does care. I had a couple days of really bad leg cramps and didn’t know what to do or what I was doing wrong so I sent her a message and she suggested new shoes based on my issues. I got a new pair and today I ran 2.27 miles with NO PAIN!! Crystal, you are truly amazing!! I thank you so much and dedicate this upcoming 5K to you!!!

For a 24 hour gym this place is great but, staffing turn over rate is horrible. I have been trying to cancel my membership since January 6th due to moving out of state and I am still being charged the monthly fee. Not only have my emails received no response my phone calls are going unanswered as well.

This gym is great! The staff always speaks when you arrive and makes you feel welcome. AF Hope Mills is great for keeping you updated on different events and promotions. They also hold you accountable when you skip gym day and helps you get back on track. I would recommend to anyone!

Not only does the staff truly care about you and your fitness, the facilities, trainers, and workout equipment are the best in town. I chose this gym over the ones on Ft. Bragg and other competitors gyms in the area because of the time the staff is willing to spend with you. My personal trainer, Sheena, pushes you to your limits and watching the results has been great. I lost 40 pounds so far and I can honestly say the atmosphere of the gym motivates me to keep trying. Thank you all!

I feel like the gym rate is overly expensive monthly compared to Planet Fitness in also the classes are always held the way before the time that I get home. Theres never anyone on site after hours to help you which is really difficult. And I just feel that there is not enough room there to really feel comfortable in your workout and complete it. This gym is a very small location

I cannot recommend going to this gym. I have been trying to cancel my membership for a while now. They kept giving me the run around with it. They kept telling me that the manager will call me back, and the manager never did. Finally got a cancelation form, just for them to not process it and anytime trying to keep taking money from me. Id give zero stars if I could, this place is super unprofessional.

Having a wonderful experience at this gym. Very creative and there trainers are awesome and full of positivity highly recommended gym.😁😁😁

Love that they really are open anytime. No more excuses people! 🤣

Cool and smart staff , small gym but has all you need. Doesnt get to populated during busy hours. Worth the money. Be extra sweet if they added a sauna or my favorite pull up assistance machine.

How do they expect anyone to sign up when no one answers the phone or comes to the door?

I have been attending the free Saturday boot camp for about seven months and I fell in love! I recently joined the six week boot camp during the week and I truly enjoy myself; challenging and motivating. The staff are wonderful. I highly recommend this place

A great place to work out. Staff are very friendly and are willing to help. Thanks Steve, Brandon Kayla and Crystal for pushing me to go the extra mile.

Great crew and I love the variety of equipment that is used here. My Trainer Michaela makes sure she drives The Beast out of me. She doesn’t know I call her Beast Master to my friends because she will not let me give up on my goals. My kids were in their Summer Sport Camp and they loved it; that’s how I became interested in the gym. When we went on vacation I asked her if she would send me some workouts for them because they went twice a week and would miss training; and of course she remembered to send them. Keep motivating and inspiring your clients with your unique wit to achieve their goals.See You CrewTomeka M

Convenient location and timing for a gym. Staff are friendly, and members have good workout etiquette. The reason it is 4 instead of 5 stars is the facility is not able to expand. There are periods in the morning, afternoon, and evening when it is crowded and you might not get to use several machines. The cardiovascular machines face the rising sun and there are not any blinds to block this out for those who can only workout in the morning.

Really enjoy this gym. I love the ease of entry and I go early in the morning so not too busy to get the equipment I want to use. I would like to see an additional squat rack and maybe one or two additional bars with bumper plates, but overall its great.

Do not join if you are military. I canceled back in feb 2019 after I PCSd out of state. They requested my orders I sent them on feb 19th 2019 and I was never give any forms to fill out. They only put my account on a hold. Now without realizing it my account is active agian I called to cancel I was given an email to message and get the forms needed to fill out and I did not receive a response I called agian I was told they would email me I have yet to receive any emails. I was also told I would not receive a refund for the months i have been charged.

UPDATE: Had the quick training on machines last night. My biggest “dislike” was lack of classes such as yoga etc that fit my schedule BUT they have a computerized class you can take by yourself or with others!! Why no one previously told me about this idk but now I’m even more excited. (wish I knew 2 months ago)I really like the cleanliness and atmosphere of the gym. I go at 5 am so not much help in the way of trainers and staff. I am very new to a gym and have little to no clue what to do so I walk and trying to keep myself in the habit of “just going”. I’ve looked into classes but nothing really fits my schedule (no fault of anytime’s... I have an insane schedule) but an early morning class would be amazing 😉. I happily received a call from Shania this week and will be meeting with her to at least go over equipment and get a plan going. Glad she reached out!! Looking forward to being more active @ anytime!

My husband and I both have had a membership for about 9 months now, its close to home, never super busy, always open, always has a class or personal training sessions available, we have never had any issues or concerns! We both enjoy lifting heavy weights and we find every exercise possible here without wishing there was more equipment! There are several styles of equipment for every persons personal workout regimen! And a bonus, its always 100% clean!

I don’t know how to rate this Anytime fitness it’s not open anytime. Never seen an anytime not open 24 hrs. I’ve been a member for 13 yrs. I was going to go tomorrow as I’m in from out of town but it’s closed 🤷🏼‍♂️ maybe change name to sometime fitness?

This gym does not care about its members. The staff and owner will tell you anything just to shut you up and hope you will just go away. Shame I have tried twice to cancel my membership twice due to a severe medical condition. Left Steve a prescription note and it disappeared. That is a real crime especially with DEA. GM and Owner, it is serious when you lost that document. GM and Owner could care less. Now I gave the new GM Steve another prescription document and I tell him it needs to be protected and he says that is not part of his job. Yeah I used a curse word when I ask him if he wants my attorney to handle this. He hung up. I would never recommend this gym. The staff and owner should be used car sales personal including the Yoga staff. SHAME SHAME SHAME

Great place to workout! The facility and equipment is always immaculate and the trainers are awesome! They always have a smile on and are super friendly.

Been going here for about a year now and every time I come through the door I’m always welcomed with smiling faces and great attitudes. People who work treat you like family!

Great place to work out, train, take fitness classes, etc. I started out with the free Saturday boot camps, went on to the 6-week boot camp, and (finally!) joined recently! Great trainers and management...I appreciate them and their help so much!

Theres some really positive things about this place. My only complaint is they should allow you to bring a guest. Seems it stays fairly busy, which makes me happy cause it means the establishment isnt just signing people up. Theyre doing something right.

Great place to workout staff is extremely helpful and nice. I enjoy the atmosphere. If you are in the area stop by for a tour you will not be disappointed.

The facility itself is nice enough. New equipment. But due to what would seem like understaffing amd a high turnover rate it is near impossible to handle or cancel an account. I changed duty stations and live over 100 miles from them. The manager when I first cancelled in dec of 2018 saod no problem, got my new address and said I was good to go. Now a year later it would seem the staff has ghosted and the billing company is also no help. I would choose elswhere if you might pcs or move with in the next 2 years.

Great place to work out. There are plenty of exercise machines, so you dont have to wait. The gym is very clean and well maintained. The staff are very helpful and friendly.

Great gym wonderful staff.

Best

Awesome facilities and staff! The manager Mr.Daniels was extremely friendly and helpful. Highly recommend.

Tried to do a 7 day free trial to check out the gym before ordering a membership. When I went into the gym it wasn’t welcoming or seem to be organized for the members. The man working was quick to inform me that I could not work out there because I did not have a local address on my ID. Though I live in Raleigh for school, I have been looking for a membership close to Fayetteville because that is where I spend my school breaks. He provided no further information and pretty much sent me on my way and made me feel completely unwelcome and I felt put out for driving 20 minutes to the gym for no reason.I also called in earlier that day to make sure it was okay and was only informed I would need a card to put a security deposit down for the key fob. The information from online and emails simply say that you must show the email to the staff at the gym. Maybe the gym is great for members but they lost any chance of a membership with me today.

This is a great gym. Kept clean and not crowded. Best Anytime Fitness that I have gone to so far.

A perfect gym for people who doesnt like overcrowded big box safe spaces but need a decently equipped 24hr facility that fits the irregular hrs of people like moms to first responders.The membership prices are average of most gyms in the area. $30-40/month,its worth it.

Very clean gym and all equipment of high quality, no waiting to use weight or cardio equipment. Wish there was an incline bench but squat rack works fine

The AnytimeFitness in HopeMillsNC is the greatest! The trainers and staff are informative, friendly and knowledgeable about everything from personal training to developing great eating habits. Way to go my AnytimeFitness family.

Very clean, professional and helpful staff.. absolutely love David and Lexine... They do an awesome bootcamp!!!

Always clean. Has everything I need. Staff is always friendly. 5 stars!

I can go to this gym, day or night and it is clean and quiet! Impeccable owners and great location!

Love the convenience and how I can come in at any time of day. Staff are very helpful to answer any questions you may have.

The best equipped Anytime Ive ever seen. 24 hour gyms could learn a thing or two from how they do it in Hope Mills.

The best gym with the greatest staff. Their Personal Tranier Crystal, made my husband and myself feel confident enough to do the exercises and loss weight the healthy way.

I really enjoy anytime fitness especially the boot camp and Zumba classes. It is really convient for me and it’s not really crowded in the evenings when I go, which I love. Staff are really friendly and very helpful.

I love this place and the people and the staff they like family to me and Ill never go any were else best place ever

I enjoy the Staff and the facility is very clean & the equipment Professional level & up to date. Convenient location and access 24hrs...

Clean facility, friendly staff, great equipment selection, love the virtual training room, and that theyre accessible 24 hours!!!

This has been my workout spot for a few months. Veteran friendly, Nice Staff. My favorite is the Heavy Bag, and the Treadmill.

The gym is phenomenal and complete with anything and everything you need to get in shape. Wether it be cardio, weight training or even cross fit this gym offers an avenue to achieve your personal goals. The staff is friendly and knowledgeable in all aspects of the fitness lifestyle you seek. The beauty of the gym is that it is open 24 hours a day 7 days a week and 365 days a year. Most people complain about gyms being overcrowded but you wont get that here because the gym is open 24 hours. Not only is the gym open 24 hours but it has several locations to go to even if you travel. Did I mention Anytime Fitness is Veteran owned. My experience with this organization has been nothing but great!

The Gen Manager was great with signing my wife and I up with the gym membership. The gym is small but has a full range of workout equipment and offers yoga/bootcamp classes.

I havent been to an Anytime Fitness that has not been clean and squared away but this location was above and beyoun that! Great job guys and a big THANK YOU!!

Outstanding gym. Friendly staff.

Its a new gym I joined Friday i loved it very spacious with alot of different work out machines.

Yoga Ball MommyTana Kra Shawn

Good facility and the trainers Brandon and Crystal are friendly knowledgeable people

Great gym! Good vibes!

Love my gym the staff is friendly and the boot camp on Saturday mornings is awesome!

Just jo Ned this gym two weeks ago. All the equipment is new and it is kept very clean. Manager is friendly as is the rest of the staff.The benefit to the GYN is that you can go anytime and they have numerous safety items like safety laniards and a phone that dials.They have try equipment, free weights and many machines for circuit training.Fee is a little more expensive than other gym areas but I believe it keeps membership to folks who really want to be there.I do think the room for classes is a little small for higher movement classes like Zumba etc.Would definitely recommend.

Clean and efficient place to work out with a very friendly and helpful staff

Great friendly staff that cares about your fitness, by going that extra mile. Equipment new and a clean environment to get your individual workout completed

Clean, quiet and not a-lot of people hogging the equipment

Nice new gym with hammer strength equipment and a nice staff.

I love everything about it. Judgement free zone.

Wonderful customer service and friendly staff!

Fantastic facility, helpful staff, clean, and open ANYTIME!! What more could you want?

Awesome place, great staff, and friendly gym goers!

Love my work out at my pace

Super clean and friendly lots to do.

Everything is A+ other than I did not see scales or a pull up assist machine I have been to probably 30 different locations and everyone has it

Everyone here is amazing

Always friendly convient and clean

Great place, great location, and a great environment.

Great gym and awesome staff!

Great staff and management!

Wonderful location and facility