A review from my mother…!“Upon arrival at Aspire Hoover, I was warmly greeted and welcome by employees outside as well as by those in the entry area. My room was cleaned on a daily basis. The staff was attentive and prompt when I called them. The food was very good. Best was the therapy I received from my therapist which was terrific, enabling me to be discharged after 14 days (not bad for hip surgery at 77!). Thanks from me and my family for taking such good care of me.”Linda BJune 2021

My dad went in for rehab after a common surgery and because the staff in my opinion was incompetent he came out paralyzed. My dad was walking and driving himself around. Enjoying his retirement. And now he has to have 24 hour care. Paralyzed from the neck down. Because the 3 caregivers THREW him across the bed. This has changed a family’s life forever. People please do not sign these arbitration agreements because when you do there is no recourse for you to be able to sue. DO NOT USE ASPIRE REHAB IN HOOVER ALABAMA. If you love your family member… DO NOT SEND THEM TO ASPIRE REHAB IN HOOVER ALABAMA!!

Was at Aspire for a short rehab. The nursing staff, food, and surroundings were excellent, especially the bathroom facilities in my room. But after having A+ rehab at another facility 10 years ago, this facility sorely missed the mark! Extremely disappointed with the rehab department as a whole!!! Too bad this beautiful facility does not have the complete package.

It was a horrible experience!!! The social worker is impossible to get in touch with. My father was there a month, when he first arrived he had an outside doctors appointment. The doctor asked for the list of all the medication he was on at aspire that the hospital sent to them to make sure they matched his regular medication he has been on for years. We didn’t get a copy of the medicine they were giving him until the day before he was released. He has congestive heart failure and was supposed to have been on a diuretic and he wasn’t at all for the whole month which caused him to swell and have trouble breathing, on top of the fact that they could never get his blood thinner medicine correct either. We would have known they weren’t giving him the medicine he actually needed to live if the social worker had given us a list of the medication they were giving him when he first got there even after many times asking her when we finally could track her down. The nurses said they used to have a great social worker there, but this new one is impossible to get in touch with and never returns phone calls. It could have cost my father his life with the mess up and complete lack of effort of having his medicine corrected. He will not be back there ever nor would I recommend them to any other family member either

Therapy staff was wonderful and nice. They were very patient in helping me get better. The nursing staff very friendly, nice, and helpful.

The Aspire facility is very nice, with large spaces for residences to gather and move about. The service and care both of parents have experienced has been great. They constantly praise the staff and food they receive at Aspire.

This place has been great for my rehab. I have made huge strides. I can bear weight now on my foot. The staff are very courteous and professional. I love the food here. The Executive Chef does a great job preparing my meals. I don’t want to leave because this has been such a great experience. The admission nurse did a great job with me. She was very caring. She made me smile. Thank you for everything.

During the 21 days that my mother spent here, she learned to walk again. She also learned to read, write, add, subtract, tell time and tie her shoes again. This was a very positive experience for our family and I have nothing but good things to say about Aspire and the caring professionals who work here.

My grandfather spent a week here after surgery and had a wonderful experience! He said “I would highly recommend this place to my friends.” The Administrator was incredibly professional and helpful, absolutely amazing experience all around!!

This facility has gone above and beyond in every aspect of physical rehabilitation. I can’t imagine how hard it is to run a facility during a pandemic, but they are making it happen.

The staff I met was very personable and attentive to my friend‘a requests.

Such a Blessing to be able to visit my dad face to face instead of through the window! The staff has been welcoming, caring and always going above and beyond to ensure my dad had everything he needs at all times. We are very thankful for the level of care he has received.

The staff did a great job with my grandma! Therapy was great in getting her to walk again. Extremely thankful for these superheroes!

I will be getting in touch with you as soon as I get my mother stable. She was admitted to the hospital when we left there. Right now all I can say it is pretty and thankful we could do window visits.

Thank you Johnathan and everyone at Aspire for making my visit with my loved one go smoothly. I look forward to the next visit.

Excellent care. Friendly staff and environment. My sister loves it here.

My experience at Aspire was wonderful! EVERY staff member and office personnel (I have names but they are too many to list) were very professional, caring, attentive and available for immediate assistance. The food was excellent and the premises are very clean with rooms checked throughout the day. I am sincerely grateful to God for the services I received at Aspire Hoover.

This place doesnt deserve 1 star!! They need to be shut down!!! More to come!!! PLEASE DONT LET YOUR LOVE ONES GO HERE!!

My husband was at Aspire Hoover. It exceeded all of our expectations! The administration and social workers were personable and helpful. The staff of nurses and aides tended to our needs in a timely fashion and were professional at all times. A special shout out to Sequoia who was so sweet and went above and beyond for us. The therapy department was excellent. They set appropriate goals for my husband and worked diligently to see that he met them. Ross worked especially well with him and we appreciate his hard work. My husband is much stronger and is home now well on his way to recovery, thanks to Aspire Hoover!

My brother was a patient at Aspire on two different occasions. He received excellent personal care, and enjoyed his stay there. On his last admission, he was treated in a kind, compassionate and professional way by the excellent staff. As a family, we were kept notified of how he was doing, even when we were out of town. A special thank you to his nurse, Mechelle. I would highly recommend this beautiful facility with its level of care and concern.

This is my second time here and it seems to be improved. The nursing team organization and quickness has improved. Therapy here is wonderful! Nurse Catherine at night is a keeper. She constantly checks on you and does it in a caring way. She knows what to do and what to say, very very good. I am very pleased.

Ben the night nurse was fabulous, he was so knowledgeable and caring. All the nurses were great. The pcas on all shifts were great and responsive. The food was delicious and the place was so clean i could walk around and not even worry about having to wash my socks, just so clean. I would recommend this place over and over. I am leaving better, stronger, and appreciative for the care.

My experience couldn’t have been better. Everyone was so nice and helpful. I have been in 4 different places and honestly this is the best. The staff on the floor was fabulous and Ross from therapy did a lot for me!

My experience is great, it was good. Some of the food was really tasty, breakfast especially was good. Lunch and dinner were good but not as incredible as that breakfast. People were very nice and kind and the aide response was good. Overall I really enjoyed my stay!

It has been a very good experience. Everyone that works here has been kind and sweet. If I ever had to come back to one this would be it. The building is very clean and new, furnishings aren’t worn out and you don’t feel like you’re in building from the 1980’s. Would recommend.

I’m on a special diet and my food has never been wrong. Any time i click a light, someone is always right here. It has just been so pleasant here. I even got to go to church here and was wheeled back to my room without having to ask. I wish I could live here forever, it’s so wonderful.

Liked it good. Kept me busy with excerises and all. Far better experience than the hospital. They take care of you here and make sure you get the therapy you need. Overall the food was good and i had plenty to eat. Nursing was responsive and took good care of me. This place is equipped to do the things to get me better.

The food has been excellent. AllThe therapist have been great. The nurses have been responsive including the DON brad and on top of things. The wound care nurse Melissa has been real good. She has helped me heal so quickly. I would recommend this place to anyone needing somewhere with compassionate staff and a great environment.

I was given the chance to visit Aspire Hoover for a nursing school clinical. I was skeptical about going at first due to how my grandmother had been treated in a nursing home prior to her passing away. Aspire Hoover has changed my opinion on nursing homes greatly. All of the staff were very welcoming, and greeted or smiled at me in passing. I would trust Aspire Hoover with any of my loved ones. Brad, Sharron, and Vick were always helpful and answered any questions that I had. Aspire Hoover is how a nursing home should be.

Recovering from total shoulder replacement here was like going to a resort. How they meet so many different individual needs is a mystery, but they do!The food is wonderful, thanks to Chef Drake, and the accommodations are lovely and so comfortable. The nursing and PT/OT staff are extraordinarily accomplished and immediately attentive. Best of all, every single member of the team, from Andy, Jonathan and Brad at the top throughout the organization, seems to genuinely care about our wellbeing. Norman Estes, CEO, has exceedingly high expectations on behalf of his patients, and everyone works hard to meet those expectations. I cannot imagine a better physical recovery center.

Jonathan Wade exceeded our mom’s expectations! He bought her moon pies, something she used to love eating when she was a little girl. They are truly amazing when your having to deal with such a stressful time after a hospitalization. I would highly recommend this place for Rehab!

My Stay Here At Aspire Rehab Hoover Was Quite Nice, Some Nurses Were Nice, Monique, Cory, Clark Girl & Shanique(3-11) Was Always There To Clean Me & Listen To Me, Love Them All. Therapy Was Neutral PT Very Dissatisfied But OT Ms Donna Is The Best Among Them All.. The Best Meal I had Here Was The Roast Beef, & Housekeeping Was Nice As well.If I Have To Come Back Here I WouldThank You For The Stay.

I enjoyed my stay. If you have to go any where for support I recommend this place. Everyone did a great job from nursing, to therapy, to dietary. I feel stronger and more ready to be at home.

I have worked here for a while. Staff have been very friendly and made it feel like home away from home. Administration have been very effective in attending to an issues that may arise. I am so glad that I have the opportunity to work here. I go to work with a smile on my face and leave with a bigger one. Nothing makes my day like knowing that all the residents are cared for and loved on. I LOVE ASPIRE HOOVER!!!!!

My mother is 91 years old and yesterday told me how happy she is at Aspire. She loves the the friends she has made and the staff actually sits in the main area with the residents, so that they are given undivided attention. Aspire has been the answer to our needs as my mother was not happy at a previous place. It is comforting to our family to see her so content and peaceful. The administration is always available if and when needed. I highly recommend.

My mother stayed at the Hoover, AL site when she needed extra time to recover from emergency surgery. The facility is clean, all staff members are friendly and professional and the administration is receptive to the unique conditions of each patient. Would highly recommend. Thank you to the entire team at Aspire Rehabilitation Center.

I am a vendor that visits their facility; the staff are friendly and actually know their patients, are helpful. The patients are interacting with staff and time is spent with the patients not on their phones. Thank you for caring and time you give, a special shout out to Southland staff, you make it easy to be part of the team.

I am thankful for this place and the care my family member has received since being there. My older sister is happy and has even requested to stay there long term. It gives me a peace of mind to know that she feels it is a safe and secure place because I live primarily in a different state and cannot be with her often.

I have been very impressed with all therapy, I’m getting better. All staff is so friendly and the foodIs tasty. The atmosphere here is very nice.

I have nothing negative to say about this place, I’ve been treated nice and everyone is super kind. I don’t have the first complaint. Therapy is not always easy but a necessary evil as I have seen improvement. My stay has been great.

I have enjoyed working at Aspire. While everyday is a challenge the stories and advice you can gain from the elderly is well worth it. I have even though after my moms knee surgery to have her come here for therapy!

My Dad spent almost a year at Aspire before his death. The facility is as nice as anyone could hope for. The staff were so kind and caring and they always responded right away to any questions or concerns from our family.

Aspire at Hoover feels like home.The entire staff: nursing, PCAs, nutrition, house keeping, therapists, and administration has been supportive and encouraging in every aspect of my personal care and needs. The gym area is well equipped with essentials to faciliate my difficult therapy. My experience here gives medetermination as I continue my healing journey.

My older brother is a long term care patient at Aspire of Hoover and has been there now over 2 years. Not 1 time in those 2 years have I ever had serious complaint with his care. The personnel there are commited to quality care. and and the facility

This is a good place for physical therapy. Good nursing staff and the care you receive is top notch. They really care about your needs and getting you back on track to recovery.

Great caring staff!

This is a beautiful facility with state of the art resources. The Administrator has an excellent reputation, as I have worked with him for a number of years. Your family member will be in great hands!

My mother was there and it was TERRIBLE! Although the staff were kind, the total lack of medical professionals was horrific. My mom went into septic shock there and had we not taken it upon ourselves to rush her to UAB, she would have died there. Sadly, due to her age and the sepsis, she did pass away peacefully at home. I would NEVER recommend using Aspire. AND, if they respond with Please reach out to our office, know that we have tried and tried to contact them for various issues and no one has EVER bothered to return our call.

I was there last year after my hip replacement and I recovered wonderfully and the nurses, staff and physical therapist were just outstanding , thank you for making my stay so wonderful.

I had really great care here, cna laqueese was very attentive, she rounded frequently so i never had to call. Vontreal CNA was the same way, had a great attitude and acted happy to see us each day. Food was better than I expected, it was good! I feel stronger and am ready to get back home.

My mother has been at Aspire Hoover twice for short-term rehab and had excellent results each time. The facility is beautiful, the food is good, and the therapists are outstanding.

If I could give negative Stars I would.the general staff that works at this facility have an apathetic, uncaring, neglectful work ethic. Call lights are regularly ignored. My 83 year-old grandmother was a patient here, two days ago she went to the ER and today she had major surgery to try and save her from a life-threatening condition that had developed during her stay at Aspire.Thankfully family was with her at all times, every day while she was at Aspire. If we had not been there she would have died in that place surrounded by uncaring CPNs who made her feel like she was a burden on them daily. If you care about your family member please dont leave them alone at this place, especially if they are helpless.

After 2 weeks at this facility, the quality of my fathers health declined to the point he could not be accepted back into the assisted care facility he had been in. I understand they worked with him very little and allowed him to lay in the bed all day. The food was so bad he had lost over 10 pounds in 2 weeks!!!! Now I have found they have mis-billed me rather than him and I am trying to straighten it out. They are denying even though the bill is in my hand. He is in much better health now he is away from here. Since, I have received bad comments about Aspire form his therapy group

I have family and friends who have had to stay in Aspire Hoover and all have had positive experiences. Thank you Aspire staff for all you do.

This is a warning, please never, ever allow your family member to go here, this place is beautiful on the outside and thats all it has going for itself. The food is always nasty, the nurses and pca have you waiting for hours for pain pills, they leave your food trays in your room till the next day. The place is just unprofessional. The PCAs wear durags and have nail. The therapists that my father had, act like he didnt have patience and he was just weird. I hope if you decide to send a family member here, its your last resort.

My mother was transferred to this facility after having surgery for a shattered femur. The aides were very kind but not trained. They were also understaffed with “medical professionals”. We were with our Mom everyday to feed her meals which she would not eat. My mother went into septic shock, critically ill and the Nurse Practitioner didn’t show up for over 2 hours after we were told she was on her way. When she finally showed up she was very flippant and said she did not know why we were transferring her to UAB as they were not going to do anything more than she was doing, which was giving her a shot of Rocefin. Once transferred to UAB she was in intensive care for 5 days. So glad we didn’t listen to her. My mom eventually passed away. There have been calls made to the director of this facility but NEVER a return call.

Horrible horrible horrible!!! Nearly every nurse and staff member I have met here seems genuinly unhappy to assist the residents here. I fully understand being exhausted but they need to pay more attention to the residents and less time on their phones! After all, for private pay its almost $275 PER DAY. The least they can do is be happy to serve the residents.Until and If they improve, do not send your Mother or Father here.

I too wish I had read reviews before sending my mother to this facility for rehab. I do NOT recommend it whatsoever due to the epic fail over and over during her one week stay. From a medical care standpoint, I might as well have been admitted along with her to make sure she received the care she deserved. Her PT and OT advances met our expectations and for that, I appreciate the team that worked with her. Our family met with Aspire’s administrator after my mother’s discharge and we walked away with the feeling that all he cared to do was cover their tracks in practically every issue we discussed. Only when filing a formal complaint with the company and speaking with the regional director did we receive any apologies for the many failures on their part.If you have a loved one that needs care, Don’t use Aspire. Until they make changes and create a better action plan from the TOP, DOWN, patients will continue to be viewed as $$ as they come and go. My mother was not treated with basic human dignity in her discharge process and I can only hope that because we spoke up, this won’t happen to anyone else.

DO NOT USE THIS FACILITYMy mother went in for rehab. They refused to follow her doctors orders. Refused to get her out of bed except for the 2 hours (1 in morning, 1 in afternoon) she had rehab. She developed pneumonia and ended back in hospital. As of this writing, she is on her death bed. I intend to file charges against this facility for their negligence.

First of all - I can say nothing but GOOD about Aspire! So, what is an 80 year old lady from Highlands, NC doing here in Birmingham for rehab on a TKR? A dear friend from Guntersville, Alabama recommended Aspire to me and she has been to both Hoover and Cahaba after TKR - last visit being fall of 2018. So at some personal expense to myself and disruption of our 3 grown children’s schedules, I was able to have Dr. David Moore with the Andrew’ s Ortho Group do surgery on Feb. 25 th. St Vincent’s was exceptional and my oldest daughter brought me to Aspire on Feb. 28th. I had my first PT session that afternoon and I knew I was in the perfect place - for me - that is.The staff - from Victory in Housekeeping to Adam Madison in the front office- is dedicated to serving. They do it with excellence and a happy attitude. My various physical therapists have challenged me as I had wanted to be. They each have their own set of “tricks” and I appreciate each one of them. My husband (89 years) is in great health - but has memory issues and is on Namenda. He has been cared for my our middle daughter in Henrico.NC. Our son will bring my husband on Sunday 3/10 to pick me up and I will return home to my beautiful mountains confident that I might resume my life and continue to improve with therapy at the hospital in Highlands. All this because of my wonderful care at Aspire.

This rehab place is horrible. Dont send your love ones here. This place is very unorganized.

Some of the Nurses are Awesome!.They Dont mind doing their Job. But there are Several Rude, and lazy, nurses working there. I would NEVER Recommend this location to Anyone.

Horrible!!! DO NOT SEND YOUR LOVED ONES HERE!!!!!!! my grandmother went in last Friday after having hip replacement surgery.On sunday morning she was back in brookwood hospital with HER OTHER HIP BROKEN. A BROKEN ARM AMD BROKE LEG/ FEMER BONE!! when myslef and my family started asking questions nobody knew what happend she woke up early that mor ing complaining of pain they diddnt do any xrays or see to her till 6pm when family got there my family is currently in the process OF SUEING FOR NEGLIGENCE!!!!!!! Also she said the physical therapist was rude and mean 2 her!! I wouldnt send my dog here!!!

HORRIBLE!!!! My 92 year old Mother recently had a stroke and needed to move to a rehab facility. Our family toured Aspire of Hoover, not only because of its recommendation by Baptist Princeton Hospital, its convenience for our family to visit but also because Mothers best friend is currently a long term resident. We toured, filled out the paperwork, met with the field worker, who also observed Mother, and the hospital staff prepared Mother for the ambulance ride to Aspire. Minutes before we were to leave, the Field Rep called us, not the administrator, to tell us they would require a 24 hour sitter if Mother comes to their facility. We agreed. Minutes later, we were called by the Field Rep, not the administrator, that Aspire of Hoover would not accept her. Basically, my Mother was too much trouble. The Doctors, Nurses, Social workers, Speech Pathologist and our family were shocked at their unprofessionalism. DO NOT USE ASPIRE of HOOVER!

I only wish I had seen the reviews before we took my mom back for rehab after a hospital stay. Three years ago Aspire was excellent. It has obviously changed hands and now places profit ahead of patient care. Here is a summary of our experience: lost medications causing Mom to miss a week’s worth of a prescription(this was reported to them daily); a “diabetic diet plan consisting of high salt, fried foods and pasta; Other than PT and OT no other activities were offered so patient sits alone in room unless a visitor is there to get them out and about; days of pleading for a doctor or equivalent to examine sores in Moms legs to no avail; Friction between staff verbalized to Mom and I on a regular basis; rotating staff including nurses means no one knows the patient and thus you have to re-explain your concerns EVERY DAY-no they must not know how or care to share information; Cold food/ cold coffee to patient; short term rehab patients mixed in with severe Alzheimer patients; one day she was brought another patient’s med but thankfully we caught it. I write this as I sit in an urgent care facility I have taken my mom to after we removed her from Aspire early. Her legs are so Swollen and red they required immediacy attention. FYI, they were neither when she entered the Aspire.PT and OT were excellent though, so if you can stay with your family member 8-15 hours a day to be their advocate you may survive there. But isn’t that basically home health?I end by saying this does not appear to be the staff’s fault. Healthcare professionals care for their patients. I believe this is an upper management problem. We met with them 3 separate times to express our deep concerns and still nothing changed.User PLEASE beware. This is no longer a great short term rehab facility. Aspire needs to rehab their process or “expire.”Update: the urgent care center has just confirmed cellulitis in both legs; exactly what we thought but Aspire has told us for FIVE DAYS is was nothing.

My 90 year old grandmother was admitted to this facility on Thursday Sept 6, 2018 around 6pm. As of Friday Sept 7, 7:10pm, she still does not have all of her medication. She is taking Lyrica for nerve pain (metastatic breast cancer). She has been in excruciating pain, and there is no urgency regarding the staff getting her meds. We have gone to the nursing staff I know about 10 times practically begging for an answer to why she has not received her meds, the only answer we are getting is that the pharmacy is in Tuscaloosa Al ???This facility has been such a disappointment!!

My mother-in-law is a patient and I would highly recommend this facility.

My mother in law stayed here in May 2018 for one week as a respite stay while I went out of town. The facility was nice. She liked the food, but they didn’t adhere to her diabetic and cardiac diet. PT was excellent. One PRN nurse (who had just started working there the same day we checked in) was very good.But unfortunately, every other aspect of the stay was messed up: nursing staff didn’t communicate between shifts, the activities director was MIA even though we were promised that she would keep her busy and engaged during the stay, and every time my husband stopped in to see her she was sitting in the dark in her room with the door shut.From check in to check out there were many administrative errors that ranged from simply annoying to life threatening:Example 1: I went there the day before to complete all paperwork, pay the bill, and pave the way for a smooth check in. But when we arrived at the time they told us to get there the next day, nobody knew anything about it! My mother in law was not in the computer and the nursing staff had no idea that she was coming! Her room was not ready and we spent 4 hours waiting for them to get everything ironed out. I had to change my travel plans.Example 2: We paid cash in advance for the week stay, but received a bill for $9800 a few days into the stay! The finance director said, “that’s just the way the billing department does it.” Huh?Example 3: We were told we had to supply her medicines since she was on a respite stay. So imagine my surprise at checkout when they brought us a garbage bag full of pill blister cards that I had never seen before! Upon inquiry, they said that the nurses didn’t know where her medicine box was (even though it was locked in their medicine closet and some of the pills clearly had been dispensed). We couldn’t tell what meds she had been given and what meds she had not received because they hadnt ordered ALL of her meds and meds that were there had uneven quantities used. I’m fairly certain she missed some doses while there. The administrator said that they had ordered medicine for her by mistake and that they would over the cost of the meds. No surprise—they billed her insurance then sent me a bill for $400 in copays. It took me three months, eight phone calls, and two in-person visits to get it resolved. In the meantime, I wasn’t able to get some meds refilled at her regular pharmacy because the insurance company said that she had just been issued new meds and wasn’t eligible for a refill. (The ones we did get I had to pay 100% out of pocket for the same reason). She ended up going a week without some of her medicine while this was being resolved.These are just a few examples of the incompetence and disorganization that seemed to pervade this company. I wouldn’t use this facility again and cannot recommend them to others.

I am a patient here I would not recommend human or animal alien no one at all they dont have anything that you need on staff no medications no hospital gowns no nothing they want to bring everything from home on Monday morning Im calling to cancel my contract because this is not a good place all they want is some money from the insurance company what you to break everything from on

Aspire Physical Recovery Center is a J Norman Estes/Northport Health Services (NHS) operation; as with any business, do your homework, I, myself, found Wilhite v Northport Health Services to be a good read for a starter. My mothers residency at Aspire was comparable to that of the previous reviewer, that is, horrible, one wretched incident after another; the horrendous bruise to her stroke arm was duly reported to the Hoover Police Department by me to evidence the injury as a matter of fact; I dread to think of the pain that such an injury gave her; the response time of CNAs to my mothers needs sometimes ran to an hour and a half; one woman informed me that her husband waited three hours after her initial call before being assisted from his wheelchair into bed; another represented to me, that her mother had gone five days without a bath despite constant complaint to management; finally, based on the belief that she was in a life-threatening situation at Aspire, and, having no confidence in the medical services provided at Aspire, she discharged herself from Aspire and was transported, directly, to Grandview Medical Center by ambulance where, upon evaluation in the emergency room, she was diagnosed with bi-lateral pneumonia.

Nurses and staff do not seem to be trained to meet the individual needs of the patient. Some are extremely rude and insensitive.

Horrible!!! Do not use this place!!!

Just horrible!!!!

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