Decent hospital, though some of the facilities are antiquated (parking lot elevator especially), but that’s to be expected from a government facility. All the staff seem nice and all but with my past VA experiences, I just cannot trust the VA system as a whole. I’ll go back once a year for my annual exam but I really think that’ll be all I use this VA for. Care outside the VA is just better quality, and civilian docs don’t use your improvements as a means to reduce your benefits.

I always have a problem getting anything done at this VA medical center. I’ve been a patient at 3 different VA care systems and this one is by far the worst. Women’s Health being the worst department to receive care, followed by optometry. Even the processes following community care are disgusting. The mental health providers who are rotating residents and have been a joy to work with have all equally expressed their disdain for the care system at Spark Matsunaga. Not being able to receive the care you deserve as a veteran is abhorrent. I am now getting telehealth by a mainland VA and I suggest others seek the same sort of resolve.

Main complaint is it always takes forever to get anything done. Appointments, referrals even a ID card takes forever. The main benefit is the doctors there seem to be pretty good.

As a new retiree, Im impressed with the level of care Ive received so far. Everyone Ive encountered has been extremely professional and dedicated. Keep up the great work!

It has been less than a year since I started using this facility and after five visits the service I received has always been exceptional. As with any organization treating the staff professionally and asking the right questions goes a long way towards receiving the excellent care.One aspect of using this center is if you are a veteran with a qualifying level of disability you may be eligible to file a travel claim for qualifying visits - something to look into. It is very important to understand the travel eligibility and what visits are covered. The standard government rate isn’t high but still 10 minutes of paper work and a stamp gets me 3/4 of a tank of gas. My experience with the travel claims department has been fantastic.

NOTICE FOR THE ADMISSIONS OFFICE!!!!! If I could give no stars I would. I recently moved here in Dec 2020, and I called to get established care here in Honolulu in early January. I spoke to a friendly voice that said my account had been transferred over to the this region and that I should be getting a call from the admission office in the next few days to schedule my initial appointment. Fast forward to the month of Feb, I decided I needed to schedule an appointment because I was going to run out of meds and I knew I needed to be seen so I could set up community care. I went online to set up an appointment only to learn that I wasnt transferred to this region and that I was still in the North/South Carolina system. Afterwards, I called and got in touch with someone that said I was transferred to the Honolulu systems and they were transferring me to the admissions office so that I could set up my appointments. The admissions office didnt pick up their phone, so they took my phone number and said they would call me back. Now it is 1 March and I have called twice today and I am getting the same response. The ADMISSIONS OFFICE isnt picking up their phone and that is hindering me from getting any care here. I am low on my meds (I would be out if I wasnt sparing them for when I absolutely needed them) and I need to see many different specialty care for health issues, but because one phone cannot be answered in the VA center; my health and day to day life is suffering. I have tried to go about getting this done the right way, online and by phone but it seems as through this ADMISSIONS OFFICE doesnt come work. Offering to take my phone number and leaving the admissions office a note to call me, shouldnt be the only answer Im getting from the VA representatives. The system shouldnt be this broken and that honestly I expect better.

The last time I went was over 20 years ago. The doctor didnt listen to what I told him regarding allergies and proceeded to prescribe to medications that wouldve have killed me had I taken them. When a doctor doesnt listen to the patient regarding their allergies, it tends to make the patient not trust the establishment or the organization. What compounds the problem is that I was a medic in the military so I know what they are supposed to do and theyre not doing it. When your alleged primary care provider basically tries to kill you with drugs you clearly stated you were severely allergic to its time to NEVER return to that facility. I guess I should have known better since Tripler has the nickname Crippler and its literally right next door.

They will NEVER call you back. Don’t believe them.

The family 🌲 to our team reviews will always bring you back to our company main phone number. +1.(347) ZAR-LINO. Call or text me for a free person to person interview using hangouts or duo. I was stationed while serving our country here for three years. Any VAMC in the entire network is only as good as the employees. This one is top notch and deserves a 5.0 BZ. 🇺🇸 Local City Expert #USNavy

These people are not your friends. Looking back I realize now their whole goal was to get my disability and benefits lowered. Be careful what you tell them. Dont go to any appointments. I went a full year without going to my appointments and nothing happened. Then I started going to appointments and they tried to push more drugs on me. After I refused (for a full year) then I got a QTC appointment to reassess my disability. Youve been warned! DONT GO!

My husband has been attending appointments there in many departments and staff has always been very polite and helpful.

When speaking with rep at this center, I mentioned the name of our President, Donald J Trump, at which the operator busted out in laughter and asked me to repeat what I had just said, I asked why she hysterically started laughing at the mention of our President, which she replied she did not laugh. She should be fired for such disrespect. I then hung up so mad that someone like that could actually work in a job like that.

I have been enrolled in the VA system in West Los Angeles, New York City and Philadelphia and by far todays first appointment was the best experience I have had with the VA healthcare system. The staff is friendly and welcoming, and Dr. Shigaki was very attentive and caring. She even went the extent of offering her cell number in case I have any health concerns or questions. The level of patient care and service is exceptional. Parking spaces were very limited though and I had to valet for $5. Other than parking, kudos to the management, staff and doctors at this VA for the excellent services!!

The worse womens health program/office. I have switched doctors once and they gave me a Dr Leigh which I have only seen once since last year. All of my appointments are always with a nurse or with another Dr. because she’s never there. I have called multiple times requesting approval for blood labs or medications that my out of VA doctors but still covered under the VA asks from me but I can never not ONCE get a call back. I have paid out of pocket for all this services that are supposed to be covered by the VA. And I have received none. The nurses act as if they don’t want to be there and make fun of our disabilities as if is not a big deal. I have given themSo many chances but nothing seems to work around this island’s VA system.

The VA has made many improvements recently. Every service I have recieved there has been in depth and caring. They serve those who served quite well.

I wouldnt even classify this with one star. They are the worst with calling you back in order for you to get seen for ANY type of appointment. Ive called for a week now trying to get someone to schedule my appointment in order for me to be seen and all I get is the can I have a good contact number for the attending nurse...someone will call you back to schedule with you or the the physician will have to call you back and schedule with you ..this isnt the first time-this is EVERYTIME. It takes MONTHS for them to call you back, doesnt matter if youre like me and call everyday for a month wanting an appointment. They dont care-were a number in a slot.FIX YOUR VA HOSPITALS! Veterans have given their time and then some, the LEAST that can be done is they be taken care of.

Attentive, through medical staff. You are treated as a Veteran here- will respect.

Always there for me

I have received above average care in many years of using this clinic. I have been seen here from its inception, the clinic previously had been at the downtown Federal building. Although my experience was mostly positive, in recent years the relationship with the adjacent Tripler AMC seems to have changed drastically, affecting greatly the quality and access of treatment for veterans. Many of the Tripler clinics used to be available to veterans through consultations with their Primary Care Provider, their assigned module physician. Now basically only the general surgery and emergency services seem available to veterans, the rest being provided through a community based provider system. Quality took an immediate hit, mainly the length of time and communication of the third party provider, Tri-West, the services scheduler and agency used through the Veterans Choice program. Times became longer for care as the PCP had to request the VA to request the care through Tri-West, who would find a doctor or clinic for the veteran here in Honolulu from their location on the mainland, Arizona, I think. anyhow since this program has started, care has become fragmented, sometimes seeing the wrong specialists a number of times, each time starting over at square one with trying to get your PCP to give a consult, then trying to get to the correct provider clinic, with sometimes chaotic results. In my case, after being treated for severe facial pain following an operation at Tripler over three years ago, I was finally allowed to see the Pain Clinic at Tripler. Although they were starting to help, I was once again sent out by Tri-West to the provider that had been treating me without success in the pst. He is an excellent physician, the problem being he could not do more under the guidelines and procedures authorized by Tri-West. This time, I am being sent to him with procedures on my BACK, that I am not having a problem with. They include a spinal tap, spine-fusing, and other scary things I would never consent to doing. I tried to point this out to Tri-West a few times, and was once again sent the same authorization for treatment of my back, and told if I did not go, I was subject to losing the ability to receive any treatment in the future. I am and have been for over twenty years a hundred per cent disabled by severe PTSD, and have never been treated by any other than the VA. So I am afraid of what is happening. While my facial pain has increased to the point that I am basically bed-ridden by pain, I have to get up and go to a clinic that I do not want to go to, the doctor has treated me in the past and already told me he does not know what or why I am seeing him for this, and he cant do anything for my face, only the ones that Tri-West has listed, and if I dont go I lose the ability to be treated for I guess ANYTHING in the future.If you have to be seen here-good luck! You will need all you can find. Just be persistent and firm, and definitely do not miss an appointment you do get. Always try to be prepared with what knowledge you do have about your condition, and make a list of questions and issues you want to be addressed. Sign up for the on line HealtheVet service, you can track appointments, medications, medical records, etc. It is invaluable to have.

You would hope that the website was user friendly....itʻs NOT!

This review is for the VA….The parking at Tripler sucks as we all know, which normally doesn’t bother me as we are usually going to the VA in the mornings. Well recently trying to find a parking spot in the VA parking has been the worst. Luckily we found a hidden parking stall in one of the corners this last visit. I’m positive that people going to Tripler are using the VA parking, since when we cross the road people aren’t going into the VA rather walking towards TAMC. Well, what can you do, you know?I like the automated systems that the VA has installed for checking into the different sections. The facility itself seems very clean and kept. The staff is friendly and helpful. The level of care here is good, not better or worse than any other healthcare facility on island.

Retired going on 25 years. Always had great care with my best health interests as the goal.

All of my experiences at this VA Center have been 5 STAR..

So many negative things have been said about the VA. I have nothing but good things to say. Greatly appreciated!

Great staff! They seem to care more about veterans here than on the mainland.

You will feel hopeless coz they will try to reduce your disability even the MRI shows you have it

I have had several positive experiences with this VA. I dont understand why anyone would have a negative opinion of this place.

Amazing place for healing veterans

The services at Tripler VA have significantly degraded over the past 6 months especially scheduling and communication followup.

Ducked up cant5even get google talk to work just like most of staff

No sense of urgency?? Really??

Pleasant