I dont think I ever wrote a review on Google, but I had to address this concern to anyone thinking of using Oahu Mortuary Services. My sister found their information online, but I wouldnt recommend this place to anyone who lost a loved one. The office employees lack apathy, offer insensitive comments. Basically, they work in this environment everyday, so they are numb towards family members they have to deal with. They treat you more like a business transaction than offering you peace of mind and comfort and support. Its already a sad and stressful situation losing any loved one and to have to go through someone talking to you rudely and scolding you is not right.Im disappointed and upset for the fact that the office never contacted me nor left a voice msg. regarding pick up of my grandfathers death certificate. Its been approximately 6 weeks since his death. I called twice to follow up regarding his death certificate: 1st call was 3 weeks after my grandfathers death- I spoke with Samantha and she advised death certificate wasnt there yet; 2nd time I called approx. 6 weeks after grandfathers death: office receptionist- Nella told me someone called & left msg, but no voice msg received. When I started advising her I never received any voice msg., she abruptly cut me off and started to scold me by saying, Arlene, Arlene it doesnt matter now if a msg. was left on voicemail or not, but we called & it doesnt matter. The death certificate is here, so you can come and pick it up now. She scolded me in a way that I was making a big deal out of nothing.Providing a death certificate for the family is a big deal especially for the person who needs to take care of the deceased relatives personal property and financial assets they left behind. All financial institutions and property require the death certificate. Until they receive the death certificate everything gets put on hold. You dont have access to any of the deceased persons accounts until you can provide that documentation. Basically, you cant do anything without the death certificate. In addition, processing all of the required forms for the financial institutions take a lot of time especially with COVID limited staffing, so its very stressful for that person in charge. Oahu Mortuary is providing a disservice to the families if they dont care about getting the death certificate to the family in a prompt and timely manner. And they should have tried to call numerous times, not just once. Its not right and plain out rude customer service.I understand, Oahu Mortuary is a business and they need to make money. However, office employees need to be more sensitive and more compassionate to the family members---no family member wants to be treated like a business transaction.Oahu Mortuary values states on their website conflicts with how the office employees actually treat customers who use their services:We are here to honor your wishes and will help you plan and experience a celebration of life that meets your wishes. Whether you choose to have your celebration on our premises of offsite, our funeral arrangers will be by your side to take care of the details.By scolding me and saying it didnt matter and making me feel like I was making a big deal out of nothing regarding getting the death certificate wasnt taking care of me.I wont ever use their services for any of my loved ones. I strongly urge others thinking about using their services to consider using another mortuary because youll really need a caring person to speak with offering support and comfort during this time. Unfortunately, Oahu Mortuary office employees will treat you more like a business transaction instead of giving you support, sensitivity, and compassion.

I personally would not usually go online to write a review, however if I did not and you were looking for services for your loved one after passing I would be doing you a great disservice. From the moment I called about my brother passing the person on the phone said call back on Monday. After calling speaking with someone giving them details because we live on the outer Island Dolly said that I would be contacted by the coordinator to discuss everything and finish paperwork on line. I was never contacted. I called back reached Raymond whom was the coordinator. From the time I spoke with him I felt no remorse at all for the loss of our family member. He did not inform in detail as the process the death certificate ,the obituary etc. But was quick to make sure he received the payment. i was trying to get my loved one out of the hospital in a timely manner and did not want him left at the hospital. I mentioned this to Raymond and his response was( They have a morgue there)That is the most callus thing you could say to someone about theyre loved one . The list goes on and on and on . As of today no notification about obituary what paper where it went into where we can look for it etc... Also they want an extra $45 to mail the certificate to us from Honolulu to Hawaii Island.All the information for obituary was sent to Raymond and his words are he never received it you would of though he would of asked seems like he did not care enough to. Also he did not bother to put the obituary on theyre obituary site personally. Moral of the long exhausting review is look for a cemetery that will make you feel as though everything they are providing you as a service you feel good about it. They sit down with you or over the phone and discuss the process in detailTo respond to the next of kin response. I took care of everything for my brother and this was clarified on the phone first discussion and his wife called immediately to let you know I had full authority to be the one to represent him. I told Raymond and she called. had he took the time to have a family phone call which is what we understood would happen then none of this would of risen. Bottom line no clarity, no communication poor coordinator

Oahu Mortuary provided my family with a pleasant sunsetting service for my daughter who unexpectantly passed away at age 25 on April 18, 2019. The staff were all sensitive and professional in meeting the needs of my family. They helped us to feel at ease and accomodated our family and friends after normal business hours. My daughter looked beautiful and the arrangements, music and multimedia were exceptional. Thank you so much for making a difficult situation peaceful.

Chapel space is decent size. Sound system carries into the adjacent lanai area. Only 1 restroom stall each for men and women and a third unisex ADA stall. No papertowels in stalls, expect to use hand dryers. Staff is courteous and helpful. Entry into driveway was from Robinson Lane. Staff will direct those who need ADA parking. Hidden gem is Koi pond at the back of the property. Good reflection space.

Worked one on one with Nicole she was very kind and helpful helped me understand the facts of My Mothers creation no stress or worries thank you very much you guys are the best

Very considerate, let us come later even though they had to move stuff around, never tried to sell or up charge anything.

My first experience with Oahu Mortuary was over the phone. When I called to inquire of their service due to the passing of my father, the staff were very kind and considerate. Everyone I spoke with offered their condolences and was very sincere. We meet with Deenie the Funeral Director who was very sincere and caring to myself and my family. She made the experience more bearable, especially since losing my father was already a hard experience. Deenie and the other office staff were great to deal with.Thank you all for making it a little bit easier for me and my family as we dealt with the loss of our beloved husband, father, father-in law, grand-father.

Peaceful cemetery.