New location is too small to support more than 3 - 4 people within the gym, plates are thrown around with no organization to what little is already there, football teams in their entirety will come to use the gym leaving few usable machines around. This gym will not return money they take from you - I was charged for an annual membership 6 months before my current plan ended and cannot get the money back from this place. Go to Nexus, Planet Fitness, The YMCA, anywhere but here.

Friendly atmosphere, you can go at any time and it is controlled by a keypad but repairs to equipment tend to take a while

Marc Davis is a personable and customer focused business owner. 10 out of 10 can’t wait to come back!

Great environment. Awesome trainer. Friendly ppl that workout there. Great price for membership

Great gym, if the equipment was a bit better would leave 5

Save your time and money. Not worth one red cent. Periodt.

If you are a real gym rat like me, it has everything I need to get the job done. In & out job.

Hi, I’d like to suggest anyone who’s thinking of signing up, to please reconsider! Gyms like planet fitness are way better options. I am thoroughly disappointed in their poor customer service. You would think an actual facility would have the ability to be decent at communicating, but this location is everything but decent! I signed up for a yearly membership and paid full in three month payments, and was told I could cancel at anytime. I recently called the manager who was in charge of everything (did I also mention no paperwork was involved? Unprofessional to the very end.) and he immediately gave me a number and hung up. I called the third party and found out I can’t even cancel with them bc I paid a full year. According to them, they have no clue why the manager, Mark, even referred me to them because such cancellation process (my case) has to be done with him and the branch I signed up for. I have been trying to contact Mark, which was to no avail, who has not picked up any calls since he gave me the other number. Totally unprofessional and poor location. I cannot emphasize this anymore, just look elsewhere!

Great gym. Its a positive environment, clean, all equipment needed for a good sweat or training regimen, great staff. I enjoy it here!

I like this gym, the monthly fee is cheap. But they do need a few more machines, but other then that its a great place to workout.

I love this gym. I love it have a women only section if you feel uncomfortable around guys. I been coming here for years (2015). The staff is nice they smile and speak to you. I havent been in a month but this like my second home. The only issue i have is... In the winter it be really cold in the inside. Other then that i love it!

Ive been going to this gym for almost a year and I love it. Great selection of free weights and machines. Plus they have classes for every lifestyle and fitness goal.

Love it at Riviera fresh atmosphere and pleasant all around trainers and members thanks Riviera Fitness,Truly Larry Greene

Okay it is a trap and the manager is very rude. As soon as he hear that I want to cancel my membership, he gave me a phone number and hung up the phone so quick that I don’t even have a chance to write it down. Like everybody else said, you have to literally go throw a lot of steps and deal with that 3 party company. It is just not worst it. Not mention about the facility, terrible.

DO NOT SIGN UP FOR PERSONAL TRAINING! The guy who explained the personal training to me had me under the impression that the contract was At Will. IT IS NOT! After an undetermined amount of time, which I was also not told about, you cant get out of your contract unless you have a medical reason, you move, or you leave for college or the military. That is complete crap. Financially, lots of things have piled up on me rather suddenly and I am trying to cut costs where I can, and personal training is not necessary for me. It was strictly to maintain, and for fun. However, I cant afford it anymore, but I cant get out of the contract and save that money. My only other option is to stretch the contract so that the payments arent as high, but I dont want to even train anymore. With all this BS Im never stepping foot in there again. Complete crap.

Really nice gym. Its small but it has a punching bag and a tire, I like that they have a free weight bench and a Smith machine

Great place to workout, friendly staff. Highly recommend

UPDATE 2017: Theyre now open 24/7! Great idea. I still enjoy getting a getting a good workout here, however they need maintenance on their equipment. Many of their exercise bikes and treadmills are broke down. Just need to fix them up.Very good Gym. Have once again renewed my subscription, on an1other GREAT Memorial Day Weekend special, which turned out to be a very good deal for me. Its all a matter of the timing. But I also wish they had more hours and were open seven days a week; But nonetheless theyre a great place to go to get just about all of what you need to enjoy a great workout.

DO NOT JOIN THIS GYM!!!! I REPEAT!!! DO NOT JOIN THIS GYM! I WENT THERE BECAUSE I THOUGHT IT WAS MONTH TO MONTH! IT IS NOT!!! IF YOU TRAVEL ALOT AND STOP GOING, A COLLECTION AGENCY WILL SEND YOU A LETTER, TALKING ABOUT YOU OWE THEM!!! IT IS NOT MONTH TO MONTH!! DO NOT GO TO THIS GYM!!!

ABSOLUTELY NOT WORTH IT! The gym is ok, but the billing company that they choose to associate themselves with, Paramount Acceptance, is going to ALWAYS be a dark stain on this company. It is not only a headache to try and cancel, but a maze full of lies about how much you even owe just to cancel. Dont do it to yourself. The gym may be decent, but if you decide to move on from them, expect them to not let go of your taking your money without a fight.

The gym is RARELY cleaned!! Floors/benches/machines/cardio equipment may be cleaned once every couple of weeks if that. I use to see a staff member cleaning the mens bathroom and gym floor every weekday morning, but no more. The mens bathroom is filthy. One of the shower doors has been broken for months AND it has been brought to their attention multiple times. There is mold in the showers, and the toilets are usually absolutely disgusting. Several machines have been broken for months. Dumbbells/benches/plates are scattered throughout the gym and rarely in the correct place. There is very little gym etiquette when it comes to cleaning after yourself, and employees dont enforce the rules. You get what you pay for.

I LOVE my gym. Ive lost 35 lbs and I attribute that success to my diet and the fabulous instructors that work here. There are plenty of gyms in the area to pick from, but this gym builds relationships and cares about its clients. I cant say enough about. Their group fitness is offered at great times and BodyPump, Combat, Attack, & Step are the BEST. Personal training us offered and Sue & Tiffany are AWESOME. Come in here and change your life!

Manager took care of everything. Had membership done in 5 min. Didnt try to sell me a bunch of extra membership or training packages. Fast and professional

I really appreciate staff, especially Mark, for getting me in. Im moving back home so this is my last month. But thanks.

Huge downgrade..its absolutely small than the other location

When I started going to the gym, I enjoyed it. The staff and set up of the gym was very nice. The price was very appealing, but unfortunately, it is also misleading. I chose to go with the autopay and the staff member who set up my account failed to mention that I would be under a contract. I called paramount acceptance and they informed that the gym sent in a contract electronically and they asked if the contract was read to me, and NO it wasnt even mentioned. The staff member had me under the impression that if I wanted to go each month then I would just have to make sure I paid for that month, and if I didnt pay for that month then I wouldnt be able to go. So with that being said, I now have a balance that I refuse to pay because I didnt know about this CONTRACT and I didnt even go to the gym for the months they are charging me!

Its a good place to workout.

Great Staff, facility, and price. Do not go with auto-withdrawal from your bank account. It may be difficult stopping the auto-pay. Misleading ? Perhaps.The Corp. or company who handles collecting your monthly fee is supposedly in Salt Lake City. They will refer you back to Riviera who refers you back to Salt lake city. Pay more , Go to the Y.

I really enjoyed the gym itself, the staff was always really nice and there is a lot of cardio and weight equipment. The only thing missing from the gym itself was a stretching area.HOWEVER, the membership policy is very misleading. They tout their no-contract $15/month, saying you can cancel anytime no problem. What they dont tell you is that there is a 30-day written notice required (so you end up paying for another month) AND there is a $25 cancellation fee. If they had mentioned that when I signed up so I wasnt blindsided that would have been great.

I havent lived in Alabama in a year and a half. Havent used this membership in 4 years. They keep taking money out of my account. I submitted my complaint to them twice, they said I wasnt even in their system.!! FRAUD. I filed a claim with my bank, and they will be reaching out to this company.Im sure they pull this with other people too.

I have been a member since 2013. They have recently moved to a smaller space which is litterally a smelly box that used to be a tax place or something a few buildings down from its orginal location. The space is less than half the orginal size there is no space no private womens section. Half the equipment gone and whats left does not work properly. I have tried to cancel my subscription for 2 months. Paramount Acceptance does their billing they have given me the run around. They tell me I have email them to cancel I cant do it over the phone and proceed to give me an email thats incorrect. The email wont go thru. So I went directly to their website and filed a complaint their and stated I wanted to cancel. I havent heard anything back as of yet. This used to be an awesome gym but is gone downhill so bad I have no choice but to find someone else.

Its a cheap gym. You get what you pay for with the lack of cleanliness, the worm out equipment, general staleness, and clueless trainers (I didnt hire one; just annoying to see them take money from customers not benefiting from their services). No one there cares about doing their job, which also comes with a cheap gym membership. After I joined I never received a gym card even though I requested one multiple times. I was stopped and informed I couldnt return to the gym without a scan card as though it were my fault I didnt have one and they somehow had the right to refuse entrance to a paying member. After an enraged phone call someone finally figured out the issue and issued me a card that day.There $25 cancellation fee they dont tell you about. They also dont check with you befitting re-upping your contract for another year, which means unless you catch it then you will inevitably have to pay the fee. It will end up costing you $40-$60 to cancel your membership and you will have to wait on hold at their call center only to be told you have to email someone only to be told if they dont process your cancellation in time then they will just charge you for an extra month as though its your fault they cant do their jobs in a timely manner.If you want to be a cheap, crap gym thats fine; but If youre going to be a cheap, crap gym then accept your mediocrity and stop resorting to shady, misleading business practices.

Worse customer service ever. They charge u month after month but then when u try to cancel its a whole problem and they give u the run around. Then turn around and try to charge u to cancel. That they dont mention til the very end. Oh by the way u have a $25 fee. Such a RIP off

This gym needs a thorough cleaning IMMEDIATELY!!! I hope the owner sees this post and do something about it.

The gym and staff were good (Center Point ) but the company is horrible. I havent been able to go and so I just cancelled my membership at which they already took $10 out of my account for this month which I cant get back plus the $25 cancellation fee they get along with another $10 bucks for next month when i wont even be a member! i shouldve cancelled long ago

GYM IS OK, COULD BE CLEANER, LADIES BATHROOM STALLS NEED FIXING, BUT THE WORST PART IS THEIR BILLING WITH PARAMOUNT ACCEPTANCE, THEY NEED TO MOVE AWAY FROM THOSE PEOPLE. THEY ARE TERRIBLE, AT CUSTOMER SERVICE, THEIR ACCOUNTING AND CANCELLATION POLICY, IT JUST REFLECTS ON THE GYM.

I absolutely Love this gym ! But however I wish they were were open more hours and also on weekends

THEY GAVE ME A SHEET AND CLASS SCHEDULE WITH SPINNING ZUMBA BOOTCAMP AND COREFIT AND THE SCHEDULE WAS NEVER UPDATED I FEEL LIKE IM BY MYSELF ITS NOTHING TO LOOK FORWARD TO LIKE I THOUGHT

I hate the day I stepped foot into this gym. Not only do their trainers lie and take your money under false contract...the general manager Mark is as well very rude and does not understand the importance of following up. After paying for more membership for a year, the established contract with the trainer was not honored. I requested my money back and had not utilized the gym in anyway. Mark Davis failed to follow up with me after several attempts to retain my refund. He lied as well in saying he was working on the issue and even hung up in my face after 3 weeks of receiving the run around. He stated he did not do anything to me but your trainer did, and being a manager he should understand he needed to take ownership of the issue. DO NOT USE THIS GYM. NOT ONLY ARE THEY LIARS WHO DO NOT KEEP THEIR WORD THEY ARE JUST OUT TO STEAL YOUR MONEY.

Worst payment company ever!!! The gym is decent and has everything one really needs, but they use a third party payment company called Paramount Acceptance that is absolutely horrible. I am a UAB student and only needed to use the gym from April-August so once August hit I called to cancel my membership, Riviera than directed me to call Paramount Acceptance to cancel, which I did. So upon calling Paramount they go through there laundry list of things to allow you to cancel, which I complied with. The final step is emailing them because they need written proof of cancelation (yeah I know, its BS) so I emailed them and everything seemed to be good. Well a couple days ago I received a piece of mail from a collections company requesting that I send them $165 for back pay on membership and fees for cancellation before they take me to court. So I called Paramount and they proceed to claim that they never received my email and that I have to pay for every month of membership from the time I cancelled in August until this month. I wouldnt take shelter from a tornado in this gym let alone become a member this upcoming summer. So my advice to you is do not become a member at this gym, it may seem nice, but the idiots they have collecting money for them are a walking argument for birth control.

Very friendly staff, plenty of equipment. Other than just not taking the time to go, it was a good experience. Until, that is, I decided to cancel my membership and experienced first hand their highly deceptive business practices.They dont tell you this at all when you sign up, but if you cancel your membership they will charge you a $25 cancellation fee ON TOP of requiring you to pay the following month ON TOP of paying the extra month for a 30 day notice. So from the time you call to cancel, expect it to cost $65 right then out of pocket. And it will be a headache of email correspondence to complete the process. Just another crooked company. And they use a separate billing company to do their dirty work, not giving a care in the world about you because they have no reason to. The get paid either way.

I JOINED THIS HOMEWOOD LOCATION IN JANUARY 2015, BEFORE I USED TO GO TO 24E FITNESS IN HOOVER ALABAMA, ALTHOUGH I LIVE IN HOMEWOOD, IN THE beginning i had negative thoughts about this gym that it would be overcrowded and people may not working out here, but surprisingly when i joined it , my views changed, normally i go in the morning from 8 a.m to 1 p.m, there is plenty of space and i can focus more on workout, no body bothers me and people do their serious workout, in 24e hoover there were useless trainers and girls over there and guys used to come just to talk loud and show off, but at Riviera fitness , they do serious workouts and also trainers make them do their workouts instead of talking and looking at other members,except few members who come during the weekend and talk loud, also there is less distraction, in 24e fitness hoover it was a horrible experience, i was the only one used to lift 700 to 800 lbs and others they just used to stare at me, and girls over there were very funny just used to talk loud and looking at people, trainers at 24e fitness were also useless. so i really like this gym except if they r open 24 hrs and during the weekend.SAQIB AHMED

I felt so strongly for this gym that I thought it deserved my first review on google. If I had the option to rate this place at 0 stars, thatd be it.Let me start with the gym itself. Its not too shabby but the equipment is not the best either. Its cheap, so you get what you pay for. The restrooms and bath areas are mostly terrible. Ive seen unflushed toilets on a daily basis when I used to go there. The weights are fairly dirty from all the use, so I recommend you use gloves. Finally, the guy wholl meet you at the door - Joe - seems a fairly nice guy and will enroll you into a membership, but more on him later.Now, heres the catch with the gym. Dont be fooled by how cheap it is. They WILL screw you over when you want to leave. Riviera and their billing company, Paramount Acceptance, are out to deceive customers and grab your money behind your back. Apparently, when you sign up for your membership, you enter into a contract. Good guy Joe never told me about this contract and that when you decide to cancel, you will be charged a $25 cancellation fee. Thats fine, but $25 to cancel? Why was I not told this? Secondly, I was also told later when I wanted to cancel that my cancellation request has to be done in WRITING, and be sent to an email address that you can get only by calling Paramount and waiting in their call center queue.On top of that, they will also charge you an additional months membership fee when you decide to cancel because your cancellation request has to have a 30 day notice. Good guy Joe did not inform me of this as well. So I basically ended up losing a fair amount of money because of unfair and deceitful billing practices that I was not informed about.Dont be fooled by good guy Joe and Rivieras seemingly economical membership. Youre better off at another gym. Even probably Golds. Riviera and Paramount will screw you over as they did me and two of my friends when we decided to join another gym.

I signed up for the gym from the Homewood location. They drew me in with their low monthly rate and no sign-up fee. What they told me was that the month-to-month, cancel anytime agreement meant I could just call and cancel anytime, no big deal. What he intentionally left out, was that actually they use a billing company called Paramount Fitness and that the cancel anytime actually meant that I needed to email an address that isnt available unless available unless you call Paramount Fitness and wait in a call queue, Ill have to give 30-days notice before cancelling a MONTH TO MONTH membership, pay a $25 cancellation fee, plus the months fee for the 30 day notice. Not to mention they will warn you that if they dont process your cancellation in time, you may end up paying an extra months gym fee so call back to make sure that the cancellation actually processed. Meanwhile, if you call Riviera, or speak to someone at the gym, they will tell you they have no control over the billing company so basically your difficulties are not their problem. Manager literally told me that he had so many people telling him about problems and had no idea how to address their complaints because he didnt even know where to begin substantiating their concerns. He gaped like a dumb fish when I responded that it sounded like the gym had a management problem and he needed to get his staff in line.Shady out the gate that they arent upfront about the cancellation process. Also shady that they dont care about customers having a hard time leaving the gym, or getting customers to sign up by misleading them about the nature of the billing company. Not ok.Now to the gym itself: The Homewood location has a decent size weights area, I lift so I like that. I also never got hit on or leered on in this gym, except by staff. So patrons are respectful and give women their space, not staff. However, its a cheap gym so go ahead and expect the equipment to be old and cheap, expect holes in the walls, trash on the floor, incredibly loud patrons (slamming weights around for the hell of it, taking up tons of space, talking loudly, just being in the way in general...), unflushed toilets, smelly bathrooms, and broken equipment haphazardly soldered back together, and roaches.Pet peeve: I didnt use the trainers at this gym, but found it so annoying to watch people who genuinely wanted to get into shape employ these trainers who a) didnt know what they were doing b) spent more time looking at their phones than at the client c) would have the client working through ineffective exercises for 15+ minutes while the trainer literally wandered around the gym d) would have clients using poor form or inadvisable exercises that heightened the clients chance of injury. A lot of trainers have no clue what they are doing and again, this is a cheap gym, so definitely expect out-of-shape trainers who dont know how to actually do their job. The cheapness doesnt make it ok to put clients at risk, or not aid them in their efforts to get into shape.Its a cheap gym so tailor your expectations, but no matter how cheap. A customer service oriented business should not misuse its clients for the sake of a few bucks and that is what the gym does. Spend the extra money and join the Y, the LJCC, Golds, anywhere but here.

Great!!!

They are liars and they are falsely advertising. The guy who was there said that the membership was only $20 every month and he said that they were no cancellation fees. But it’s really 30 and there is a fee for cancellation. Also I contacted their email to cancel my account before it was over $30 and NO ONE EMAILED ME BACK and now they gave me this outrageous amount to pay!! DO NOT GO THERE!

Great Fitness Center and great staff!

Since they switched to 24hours you cant beat it. They have about everything youd need there.

This place is horrible. If you want to hate everything about fitness and going to the gym then go to this place. They will charge you twice and offer you the worst service ever. The contract was to pay 50$ per month for a personal trainer which was always late and quit coming half way through our contract. They never hired someone else and half of the sessions are not done. To make things worse, I paid the first month by credit card and the next 2 months in cash and the company still tries to withdraw the money from the card with late fees!!! The manager says he called them and cleared my balance and they say no one contacted them. Waste of time, money and energy!

Paramount Acceptance is their payment affiliate and because of that I give them two stars. Paramount Acceptance is the devil.

👍

If you try to to leave its going to be a headache.

GREAT TIMES !!!GREAT STAFF !!!GREAT WORKOUT !!!

Excellent!!!

Do not join!!!!!!!!!!

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