Multiple people didnt listen to my problems, ignored my concerns and hung up on me. I was then offered a mask with my new machine purchase, but then was charged for it anyway, and they sent me the wrong size. Ive been on hold or on the phone being ignored by Apria employees for 6 hours, and still cant use the machine they sent me. I feel worn down, the stress of dealing with the dysfunction of Apria is worse for my health than my obstructive sleep disorder.

Go elsewhere if you can. Ordered in February, had to call back in April to remind them of my order. I finally received my CPAP in May with the incorrect mask. The correct mask wont arrive until mid-June. In the meantime, they enrolled my in autopay and charged me hundreds of dollars without ever sending me a statement. They just autocharged my card without asking me (and after explicitly telling me I had a 0 dollar balance and my insurance covered all costs). Still havent received a refund; I have half a mind to take the charge to small claims court if they keep refusing to refund it. Now Im stuck with their awful service until I actually get my CPAP with a configuration that I can use. Awful service- Look elsewhere for your medical supply needs; youll be thankful you didnt have to deal with their awful customer service.

A Kaiser nurse told my wife and I that a breast pump was covered for a full free year as long as we had Kaiser insurance when the pump was recieved, even if we changed insurance before the year ended. My wife called Apria and the representative discouraged my wife from returning the pump, saying that it was covered for a full year even if we changed insurance. Then Apria billed us anyway and my wife immediately returned it because she never agreed to pay for it. I listened to the last representative intentionally ignore my wifes questions and answer questions she wasnt asking to undermine the conversation intentionally, refuse to identify himself, and refuse to let my wife speak to a manager. I have never seen such intentional disrespect.

I can count on two fingers the number of positive service experiences I have had with Apria in the past 7 months I have been required to use them due to my HMO. If I had a reasonable choice in the matter, I would certainly use a different supplier for my daughters feeding needs, and Kaiser should really evaluate their third party exposure to such a lackluster partner. Amongst the multiple failings Ive endured trying to complete the relatively simple tasks of re-ordering feeding supplies:1. Service associates who had no idea what items I needed to order or what item numbers were, and expecting me to know them and be familiar with their product catalog despite having access to previous orders in their system. (On the patient end, we have little or no visibility into this and our initial equipment orders are usually placed by the care provider)2. Service associates who were either very mistaken or lied about orders having been placed, been rush ordered, when they would arrive, or if they even would arrive.3. Rude and disinterested associates who exhibited no desire to problem solve or help me understand how to move forward with obstacles, even though the stakes were the basic ability to provide any nutrition to my infant child with feeding difficulties.4. Delivery of broken equipment and needless complexity in returning and replacing broken equipment.5. Baffling bureaucratic hurdles that have been poorly explained that have resulted in significant delays of delivery of critical monitoring or feeding supplies, only resolved with significant escalation on my side.I really could go on, as Ive never worked with such consistently poor service provider. There doesnt appear to be any part of this operation that functions in a way I would expect given the criticality and sensitivity of their mission - from poorly trained off-shored call center employees to internal procedures and processes that inhibit efficient customer support. Apria would benefit from an independent audit to provide comprehensive recommendations on their service delivery model, because it is broken end-to-end.

Theyre nice when you can find someone. But too often Im told that someone will get back to me and no one does. When I call after a day or two after they were supposed to respond, someone apologizes, but the lack of responsiveness remains.

I just got back to my rented vacation condo after picking up my o2 needs while traveling. This branch handled those needs beautifully. Upon walking in, I was greeted, my appointment confirmed and I was directed to the rear loading dock, where my trunk was loaded for me and I was on my way back here within 10 minutes. Everyone was friendly and helpful. Given my limited but pleasant engagement today with this Apria provider, I have to give them 5 stars. Also, greatly appreciate the way Apria Traveling Group works with local Apria providers to help their patients continue to be mobile.

Too expensive and they call you constantly even when you ask them to stop.

We have received over 16 calls about a past due balance . this after we have paid and have a confirmation number from Apria and the amount matches , I asked them to stop harassing me , they said excuse me sir we dont harass , Sorry but your billing is a Joke... I called back and asked for a supervisor so maybe they could stop calling me, Big surprise no supervisors are available (this after waiting for 21 minutes on the phone , what a amazingly poor run business , Kaiser should drop them like a hot potato ... note to apria this call happened on 11/23/2018 and started at 1:07 - second call was over 20 minutes as well . I know your response will be you can not respond like all the other complaints on this site. your lack of customer service is amazing your reaching new heights ...

Used a machine for a few weeks in April of last year. Returned the machine with no problem, then started getting huge bills for it saying insurance did not cover it. Turns out they had the completely wrong insurance company on file. I have corrected it with them over and over. The bill has now gone to collections because they refuse to use the correct insurance. They now claim there is nothing they can do and refuse to cancel the collection debt. I spoke with Charles (ID: pengalga) for over an hour. I finally got him to admit that they can recall a debt from the collection agency, but will not do it in my case. This is entirely their error. If they want to contact my real insurance they can easily get paid. The worst medical experience we have had. Please use anyone else.UPDATE: Spoke with the customer care response team. Nothing changed. They refuse to acknowledge their accounting mistakes and advise I take the matter up with the collections agency. This is entirely their fault, and now I have to waste more hours trying to dispute their bogus claim. DO NOT USE.

Lousy company constant harassment for supplies. Lost a RX for a new machine I’m going elsewhere. Oh most likely someone from April will post how they want to help BS is all I can say...

Their billing is a joke. Waited 9 months to send a bill for 9 months of service where the automated credit card was not billed. I had to call the credit card and Apria to get a proper bill. They have never got anything right on the first call. This also applies to corporate. Kaiser Permanente needs to drop them like a hot rock! By the way this is not a local # but goes to a call center :( The response was BS as they have not changed a thing. Kaiser needs to drop them and find a reputable service or I will be dropping Kaiser.

No chance to give a zero star rating? Cmon! If you can even get them to talk to you on the phone you are extremely lucky. In my experience some talk to customer service in India but no action.

You cant contact your rep directly and apparently all phone calls go directly to a phone center where people are not capable of taking a message or transferring a call to a specific office. I got a bill with no explanation and after i had paid for everything at the time of my appointment.I received two calls from customer service telling me to ignore the bill. They had not processed my account properly. A third call indicated Medicare needed some information before processing my account.However, i continue to be harassed by the account collection group. So sad.No way to treat a customer they want to see again.

They were 1.5 hours early to pick up my husbands hospital bed that he had just passed away on and was still on it! The pick up guy would not wait 10 min for funeral people to come up and get my husband, who were here at same time! Then I had to wait 2 more days for them to get it . Why would I have to wait 2 days because they came at the wrong time??!!Very poor customer service, no compassion or consideration.

I have not received my supplies for over two months

Apria Healthcare - Hillsboro, OR 97124Open Monday - Friday 9:00am - 4:00pmClosed for lunch 1:00pm - 2:00 pm

Very poor customer service!