If you have a choice - do not work with Apria! They delivered a rental knee scooter to my daughter the day after her ankle surgery. It broke on the second day. I have spoken with Apria 7 times over the last two weeks, each time they promise We will call you tomorrow to schedule a replacement knee scooter. It is now going on three weeks, and all we have is a broken knee scooter. If you have a choice - I do not recommend APRIA at all !

If I could give this company zero stars I would. THEY ARE HORRIBLE! Do not use them. No one communicates. No one writes anything down. I have been waiting a month for a portable oxygen concentrator to be delivered with no success. Mind you, they took my dads credit card info and still have not delivered the product needed. My father is held prisoner in his home due to 24/7 oxygen needs. I despise this company and as a nurse am disgusting with how they treat patients. If I was not mandated by Humana to use them, I would never use them again!

Dont ever do business with this horrible company!! I ordered a breast pump and they said a need a prescription. Called me multiple times after hours and weekend???? Finally get my doctor fax them the prescription and they say they cannot provide the pump until after delivery??? (Nobody told me that!!!) I called my insurance and they are willing to pay for my pump anytime. So frustrated i let my insurance work with Apria. After a long hold between the company and the insurance, Apria asked me to provide my information again because they dont have me on file (wt...???, after scan my documents twice and asked me on phone twice, they still dont have my info???)

Apria healthcare is a waste of time. The company does not have the capability of receiving, directing and properly filing a fax. I’ve called several times for medical equipment I need. Each person gave me a different answer. We have the fax and someone will get in contact with you. Received a call, we don’t have anything. Well I have 2 fax confirmations that says you do. Also the doctors office faxed info. I am a disabled veteran in PAIN!!! This is the thanks I get for serving my country. Nikki, Samantha, Huge (it’s really his name) Thank you for your assistance. NOT!!!

Terrible service, hard to say due to incompetence or purposeful fraud. Complete bait and switch.I have a prescription for a specific breastpump, they place order for me and try to charge me $100 copay after my insurance company has already confirmed 100% coverage. Item eventually provided is not same as prescription- instead they gave me cheaper version being sold for $49 at Target.And of course when I call, customer service is self-contradictory and they threaten to charge me and not submit to my insurance at all.It might seem like a good idea, but do yourself a favor and shop elsewhere.

I placed an order with Apria Healthcare through Care Centrix, I was expecting to receive a knee scooter delivered to my address a week ago. Since I havent received this knee scooter Ive fallen twice. Now a week later calling their corporate number I keep getting hung up on as Im trying to receive the knee scooter. The Apria representatives have the best number to give you a call on but do not call back. If I could rate this company negative stars, I would.

The worst company to deal with. They lie overbill, rarely can you talk to anyone. I cant believe they can stay in business.

I called to get information for my wife. We were told by the doctor to speak to a specific person in the Northern, VA office who they said has the most reliable information. When I asked to be transferred to that person they refused. I was talking to someone in Arizona. She was useless and would not tell me anything unless I sent here prescription. We will not be using this company. I notice that this company gets consistently 1 star ratings here. I now know why.

If I could give this company zero or NEGATIVE stars, I would! I ordered a rollator walker through them over 3 weeks ago, and I keep calling to find out whats going on. The customer service representatives know NOTHING and they keep apologizing (which does not get me a walker) and referring me to the local branch. The local branch doesnt answer the phone, and their voicemail is full. Im told the walker is on backorder, but no one has even a guess as to when I might get it. This is possibly the WORST customer service I have ever had in my life! My next step is to call my insurance company and demand that they give me a better company to deal with, and strongly urge them to cut all associations with this horrible company!

This company is a true example of a scam.I ordered a CPAP machine for my son in Dec 2018, the company didnt process this on time (in 2018) so it was processed late Feb 2019 and i had to pay for everything as my insurance expired end of Dec (which is another issue).When receiving the item in Alexandria VA, i was clearly told that I have to pay some hundreds for the machine (which i did all at once) and pay $ 9/month for 9 months rent cost of the machine.I had to return the machine in April due to some technical issues. That means we had the machine only for 3 months @ $9=$27, but so far i have been charged three times $ 57 (for 2016), $136 (2019) $100+ for no clear period. I am calling the company every week for clarifications, but the guy who barely speaks English does not have any clue to explain why i am being charged for a period/thing that i never received anything for.Please do not even think about making any deals with this company. Do not leave any credit card information with them...

Without a doubt the most discourteous and unprofessional company on every level that I have ever had the misfortune of dealing with. I have not spoken to a single person working for Apria Healthcare locally or nationally that was able to address my concerns. I will never use this company again. Good riddance! *Update* 8-16-2017. I have since found a local durable medical equipment provider that is far, far superior to Apria Health Care. Prince William Home Medical on Sudley Rd in Manassas VA. They have replacement C-PAP supplies in stock, they take my insurance, and they have a respiratory therapist on staff there with 40yrs experience. I found out that Ive been using the wrong size mask for my C-PAP machine for four years since Apria Health Care NEVER BOTHERED TO FIT ME PROPERLY FOR THE MASK!! I was told that I was expected to know what size mask I needed when I picked the machine up. If I guessed wrong, I would still have to pay for the incorrect mask. Fortunately, Syd, the respiratory therapist at PW Home Medical used a simple template to size the correct mask for my face. Took about 30 seconds. I now have the correct size mask which works much better, with fewer leaks. I only wish I could drive the final nail in the coffin containing the rotting corpse that is Apria Health Care.

Would give a 0 but cant. DO NOT USE THIS COMPANY. We have insurance through where I work and my husband is on Medicare. They file with both Anthem and Medicare which pays all but less than a dollar of the charges. Then the bill us for much more than they should. We have turned them over to Anthem and are reporting this issue to Medicare. Plus we are going to call our credit card company and not allow auto charges by Apria. We are also changing to another provider as this happens every 6 months when my husbands CPAP supplies are sent.

I was first enrolled in this nightmare experience in early October when all I wanted was a simple replacement mask for my CPAP device. 3 months later, I still dont have it despite having been told by 3 separate agents that they would add a rush to my order meaning that it would ship out in 6-10 days instead of 10-12 days. Clearly each agent lied to me or Id have it by now!Additionally, I was told by a supervisor that 3 messages were left for me between 10/26 and 10/27. I have only one phone for home, work and cell, it has active voicemail and I am the only one who has access to it. No missed calls were received nor were any messages. Perplexed, I downloaded my call log from Verizon. No calls were logged at all according to my service provider.So I asked the supervisor to please provide me with the voice recordings of said messages since all calls in and out of Apria are recorded. She indicated I would need to fax my request to the legal department and provided me with their number and necessary information. I faxed my complete request on 12/17 at 12:49 pm. A month later, I still havent even received acknowledgement of my request although my fax transmission report indicates success. I believe this is because whoever noted that they called me flat out lied due to being lazy or incompetent! I placed a call to follow up and was disconnected by the agent. One of my primary concerns is that this now changes my pricing with regards to my insurance deductible and my flex spending account balance since it is now an entirely new insurance year.Every single person Ive spoken with has failed to deliver on their commitments including 2 different supervisors - Pam P and Sandy. And, long story short, I still dont have my equipment. Note that they also claim that my doctors office has also failed to respond to several requests despite my doctors office always being prompt and thorough with me and their obvious falsification of records showing calls to me.In all of this mess, I was pleased with the Alexandria centers respiratory therapist Nishia. She is the only ray of light in a black hole of ineptitude and dishonesty.At one point I thought to threaten the next person I spoke to with a scathing on-line review, however, I can see by the numerous 1 star reviews for all Apria locations that terrible service delivery and dishonesty run rampant throughout the entire company and no one at Apria seems to care. My suggestion, stay away! This company has worked very, very hard to alienate their customers in order to maintain their single star!

STAY FAR AWAY FROM THIS COMPANY!!People are nice but dealing with this company has been the most frustrating experience ever imaginable. Contacting them is impossible, getting ahold of someone who can execute and actually deliver prepaid equipment is even more futile! They’re more than 2 weeks late delivering equipment that was need post surgery. Ridiculous! After nearly 10 phone calls, one of two pieces was delivered at 1:30am, more than 8 hours past the stated window, and ultimately by FedEx Courier. Now the saga begins to try and get the second piece, more than 2 weeks after surgery and 3 weeks after we were told we’ll get it next day. Yeah right. Hope insurance companies stop contracting with the sad excuse of a business. Run, run far away if you can and I only wish there was a negative star rating possible here!!!

Visited Apria Health Care in Alexandria VA to order a new mask. I was told Id recieve the new mask the following week.. I called customer service to see what was going on.. 4 weeks after ordering, the new mask hasnt even shipped. I was told someone from the local office was going to call me.I asked when will that be and she said 7-10 business days

My experience with Apria has been garbage. I have been trying to order a new CPAP machine for nearly two months now and the good people at Apria could not have stymied me more effectively at each turn if they had tried. First, I put in an order. Then three weeks later without a word from them I call to see what the issue is. They say, oh, turns out the insurer wants more documentation. They claim they had tried to call me several times to tell me they needed this information. I had not received any calls so I asked what number they had on file for me. What they read back was correct; they just hadnt been calling me. So I wrangle all the medical records they need over the next couple of weeks and get my doctor to fax to them everything they asked for. Again, complete silence. I call back today to see what the deal is and it turns out they had just been sitting on my records, doing nothing with my order. I need a medical device and these people cant be bothered to lift a finger without having literally everything spelled out for them.Every representative who answers the phone also has a generally unprofessional demeanor. They cant spell, they cant speak coherently, and most of all, they are allergic to taking the initiative. Im going to take my business elsewhere. Ive had enough.

I am attempting to get replace VPAPa broken VPAP machine. I was at Apria and spoke with a RT who was extremely helpful. My doctor faxed a Rx immeadiately. Trying to get information about the status of the order has been extremely frustrating as I am unable to directly speak with the local office without going through central customer service. Each call takes 10xs longer than needed. Allow customers to directly contact their local office.

The hoops I had to jump through to get my breastpump RETURNED were insane. Hours spent on the phone, in transit, waiting in the office when I finally insisted on returning it myself 40 miles away because their pickup driver never picked it up (scheduled pickup 3 times). And no one ever answers the damn phones.

Called somewhere around 12 times. Mrs. Lauren Dean somehow for to place the order for my much needed $600 battery and lost all my information in the process. When I call to place an order for a simple CPAP battery I get transferred 6 different times. Each person says, oh thats not my department. Isnt this a CPAP supply store?

They charged me out of network when I was in network, I returned the machine. Then got charge 3500$. I call them and they hang up and pretty damn sure the same people pick up. Going to raise hell with my lawyer and sue them for every cent they are worth. The machine was worth 900$ I looked at the price and its on paper, I signed being told I will be charged in network, and if I returned it within a year I wouldnt be charged. I will make sure they rot in hell.

Too bad I have to give them any stars at all. After being unable to obtain an authorization from my doctors office, they made no attempt to contact me or send me an invoice. TEN MONTHS later, I notice a charge on my card. Still no invoice. Looks like I owe $1000 out of pocket and they are making no effort to work with me.

I finally just gave up and changed companies to service my needs. Never returned calls. National phone line would try to be helpful but this local branch is beyond terrible. Got some service remediation by calling Fredericksburg office of Apria, but they could not be responsible for my account. Recommend using ANYONE else but Apria.

Absolute GARBAGE!!!! Not only they out source their calls but they have no clue what they are doing despite multiple attempts faxing information to them and having proof of your confirmations. They are not knowledgeable of any medical terms, policys nor procedures when it come down to MEDICARE guidelines!!!! You can place as many calls and leave multiple messages and I can GUARANTEE no one will return the call and if you are lucky and get a call back, 100% of the time the person who calls you dont even know what they are talking about!!! Good Luck!!

Every interaction I have had with this company has been frustrating. They dont appear to be able to do anything properly.

Dealing with Apria Healthcare has been a terrible experience. The first time I called I was told by a staff member that I didnt have a valid perscription. The person on the other end of the phone told me I needed to get it reissued with correct information. They could not tell me why it was invalid or what needed to change. I called again several minutes later and got a different person who said it was valid and was having trouble with insurance. The cost of the equipment was small and I was in a medical emergency situation so I told them I would just pay for it. The service representative told me she needed approval to not go through insurance and that the person who could approve had gone home. Rediculous. Avoid at all costs.

HORRIBLE SERVICE!!!! Speaking to the same office or person is next to impossible. I called a local telephone number and was sent to a call center out of the state. The delivery of oxygen was delayed multiple times even though the order was under critical delivery. I had to call many times for Apria to pickup the equipment when it was no longer needed. Someone from Apria was suppose to call to set up a pickup time and did not do so. I would NOT recommend APRIA to anyone!!!

Apria only cares about the sale. They dont accept TRICARE or MEDICARE insurance. The company robocalls you to fill orders and then asks for your credit card information to fill the request -- just in case something goes wrong with your insurance, they can still fill the request (i..e. bill you personally).Forget about reaching an actual human. They are so automated that they have lost touch with the customer.

HORRIBLE SERVICE! I was given a breast pump in by them (when I didnt ask for one) since my daughter was in NICU and it was covered under Obamacare. I return on time, even though their pick up company was terrible and stood me up once. I then get a bill using their breast pump with a Return date one month longer than I had it! Not my fault you use a faulty service! They stated that the acct was resolved and I dont owe money. Now 15mo later, I get another bill (wasnt this acct resolved?!) with no explanation of costs. I call the first time and the line somehow drops mid conversation. The second time the guy is a total jerk, sarcastic, demanding and then mid sentence places me to the automatic payment line. Rude! Horrible horrible horrible! These people had no notes in the system and as far as Im concerned are scammers.

Horrible service. Everyone gave different information. Extremely difficult to get ahold of. Im scared returning my device today because I feel like they will still charge me

Every interaction with this company is painful and takes many phone calls to just order / reorder supplies. My last interaction required a threat to file a complaint with Medicare regarding their choice of DME suppliers to get a decent response & action.

Been trying to have equipment picked up for over a year still no one picks up going to send an email if not picked up going to consider abandoned and sell or donate.Most unproffesional company ever dealt with

I cant find anything good to say about this operation either. I cant get anybody to follow up with me regarding the non-delivery of my equipment or the questionable bill. I would suggest using someone else if you have other options.

Totally incompetent! The first time i called, they were moving offices and said they wold call beck the next day. On the second try, i placed the order, but they sent the wrong stuff. I returned that and let them try again..I got a different kind of wrong stuff. I gave up with them and got what i needed almost immediately from another supplier.

I have had nothing but HORRIBLE SERVICE from Apria since I started with them in September 2015. First, it took me over two months to receive my BiPAP machine ordered by my doctor, despite numerous calls to Apria.Second, it took an overly long time for me to receive my portable oxygen concentrator, again after numerous telephone calls seeking an update on the delivery.On January 7, 2016, my doctor ordered a new face mask, headgear and heated tubing for me. Two weeks later, I received a telephone call notifying me that Medicare would not pay for this equipment until March. I was asked if I would like to pay for it myself. I replied in the affirmative. Two weeks later, I received a letter providing me with three options regarding this equipment. I chose the option that I would pay for the equipment myself and mailed the form back to Apria.On February 4th, I telephoned Apria to follow up on the order, as suggested by my doctor. The person who answered the phone said that he could find no order on the books for me for this equipment. I asked to speak to a supervisor and was left on hold for 25 minutes before I hung up. I called again and was told that this issue had to be forwarded to the Escalation Team, after I was denied the opportunity to speak to a supervisor. When I was forwarded to the Escalation Team, the call was cut off. I called a third time and was told that Apria was aware of the doctors order, but that Apria could not actually place an order for this equipment until Apria received the form saying that I would pay for the equipment. Obviously, the form that I had sent in had been lost by Apria. The person on the phone suggested that I travel to the Apria branch which is 22 miles from my home to sign a new form. I am still waiting for the equipment that was ordered.Fourth, my friends and colleagues who have CPAP and BiPAP machines have all of their Medicare-approved supplies sent to them automatically when Medicare will approve payment. They do not have to call to get these supplies delivered. Since starting with Apria, I have not had a new filter on my Home Oxygen Concentrator. I have not received any replacement tubing that connects the Home Oxygen Concentrator to my BiPAP machine. I have only received one package of 2 BiPAP filters which are supposed to be changed twice a month.In addition, it is clear to me that there is little coordination between my local Apria branch and Apria national headquarters. Whichever one I speak with does not appear to know what the other is doing.The billing that Apria makes to insurance companies for my equipment comes out to $862 per month. Insurance companies approve $35 per month which apparently Apria accepts. And we wonder why healthcare costs so much. And by the way, there is never a problem reaching the billing department or being serviced by them.Number one priority for Apria is obviously getting paid and not patient care.

We felt like this was going to be as miserable as it usually is dealing with Apria but we were there for two hours and Lorrie really came to our rescue. True customer service and this is a first for Apria.

I have been waiting for my CPAP for well over a month. I have told them until I am blue in the face that I am not able to pick it up. I never get anyone at the local office no matter how many times I try. This company SUCKS!

HORRIBLE service!!!! Customer service phone line either unreachable or you have to wait for 45 mins to an hour. Unprofessional. Ill call my doctor and ask to change company. Aggravating.

Absolutely terrible service!! I drove 40 miles to get there (which the place is impossible to find) I waited in the waiting room at the reception area for almost 40 minutes and no one even came out to talk to me. There was a lady in there already and she told me she had been waiting there for well over an hour to pick up a CPAP machine that was supposed to have been ready to just pick up!! What a JOKE!!

If i could give it a 0 star i would. horrible customer service !!

I have been waiting for 2 months to get a new machine with...called numerous times to no available