Could be better they forget patients are customers. No one knows whats going on with their patients. They get upset if you ask them questions about the patients health and treatment. Sometimes it can be difficult to speak to the nurse for patient updates.Update. My father in law was not released to the hospital until it was too late for him. Almost 2 weeks there and he was not eating but no useful doctors around to order a cat scan on his stomach. Everyone kept telling me he was fine but how is someone fine if they cannot eat? So 2 days before his discharge they finally take him to the emergency room they called me and said he was going there just for evaluation but a couple hours later I get called into the ER for the sad news. This whole time his stomach was filling up with blood but the nurses and doctors just kept telling him to eat and ignoring him.

My brother was there for several weeks. Due to his brain injury he was not the easiest patient. They were very good with him meeting his needs and coping with him.

Just came to visit my mother-in-law and drop off some stuff for her.

I was transferred to this facility on Oct 13, 2020. I couldn’t have been more happy after spending 3 days at Kindred on Flamingo/Eastern Ave. (terrible place). The staff was awesome. The different specialty nurses, doctors, pt personnel and cna’s were all well trained and were very happy to help and see that you be were comfortable. Katie Provost knew her job well and did it. I want to make special mention of Sandra Ponce. She went out her way to ensure that I was comfortable and my needs were addressed. This was my second stay at this facility as I was here July 2020. The facility has gotten better. I would recommend this facility.

If your loved one needs acute rehab this place is great. Its a clean facility. Janitorial staff is always cleaning and it always smells clean. The doctors, nurses, wound care staff, physical therapy and occupational therapy staff are top notch. Your loved one will get the best care at this facility. The ONLY reason I am giving them a 3 star rating is because their ability to communicate with loved ones is severely lacking. Trying to get updates from a nurse or doctor is a task. Prepare to call and sit on hold for 20 minutes then get disconnected twice and then be told that if your loved one doesnt have a living will or advanced directive in place they cant give you info.. But then if you call back later when its a better time for them they will give you info all day long. In the middle of a pandemic with limited visitation updating the family is important. Also be prepared to not be given any options for placement for your loved one in the event they are not able to go home and need additional care they keep you in the dark and then tell you last minute whats happening. Again the care is amazing they are a top notch facility but there is definitely room for improvement when it comes to communication.

My time with Encompass was very impressive.The Nurses ,Doctors and Therapists were so Caring, Helpful and Kind, I became a Volunteer at the Henderson Facility and still am.Maurice (Jim) Clarkson. I would recommend anybody to receive their Post Op/Therapy at Encompass. They Care !!

Horrible patient care from a case manager named Annelise. Very abrupt, rude on talking on the phone, lack emphaty , finesse., and insensitive. She does not possess any skills of someone ho has great patient care skills. If you have someone being treated in this facility make sure that person is not in charge of the case.

I wish I can give this place a fat zero. If you really love your relative do not bring them here. They may just die! The doctors are heartless and can care less. The nurses cant tell you nothing because they dont know nothing. All you hear from these people are lies lies lies lies and excuses. Youre lucky if youre relative make it out alive!

My mother has spent 2 two-week sessions here. The staff are attentive, highly competent, friendly. The place is well-staffed and the doctors are aware of what is happening with the patients. Facility itself is modern and spotlessly clean. You probably couldnt do much better for a rehab facility in southern Nevada. Highly recommend.

Very disappointing.... The staff expects you to do 3 hours of pt/ot daily, yet I was forced to stay up all night listening to my roommate refuse to use a bedpan despite her recent stroke. She went to the bathroom with help several times that night and eventually fell. Secondly, one OT had the audacity to put down my attire in the work out room, despite the fact that I was struggling with daily functions due to a total right knee replacement. Do yourself a favor. Go elsewhere.

My husband has never been to a rehab center at all, and today is his first time staying at one. So far the place is great very clean and the staff is amazing. My husband has his own room very big and TV which he likes. Not far from where we live so im close to him.

If I could give the facility a negative rating I would! If you care about your loved one than go someplace else! The day my dad was set to be discharged they called an ambulance and dumped him in the emergency room. However, he was not acute and did not need acute care!!! The emergency room checked him out and released him since he did not need acute services. In addition, Healthsouth wrote no discharge orders so he is home without home care or other medical treatment while I try to get everything coordinated by myself. The case managers are unhelpful and uncaring. Our case manager Cindy told me my dad would need IV antibiotics which I would have to give to him. Mind you I am not a medical professional and they did not order any antibiotics for my dad. Dont go to this location!!!!!!!!!!!!!!!!!!!!!!!

Very nice facility. George, CNA, Was wonderful. PT staff also. Will return after knee replacement.

My husband has had some serious health issues and two surgeries that have caused serious respiratory problems, chromic pain and extreme weight loss .He has been hospitalized since September 2018 and during the healing process from each surgery he has been in two rehabilitation facilities prior to Encompass.This place is amazing. Ive seen more progress in 1 week here than Ive seen in 2 months at the other two facilities that pretty much just kept him medicated and in bed. He has a daily schedule that includes (2 ) sessions of 1.5 hours of physical activity in the on-site gym, doctors who continually monitor his physical condition with testing and treatment and consult with him daily regarding his progress. As a result he has become a different person mentally and physically.I would highly recommend this rehabilitation care facility as it is truly the best in Vegas!K Hall Parks

Changed from healthsouth to encompass

My husband, at a very young age, had a rare stroke in November of 18. He was at Sienna and then transferred over to Encompass. He has been going for physical therapy ever since. He was complete paralyzed on his left side, but with extremely hard work and dedication, he has been improving. He has even been called a miracle. He amazes and surprises me, everyday. I have seen some bad reviews, and this place has been nothing short of amazing. From the nurses and staff that cared for him for the week after, to the continued support at the outpatient PT. Q, up front, has always been very supportive, helpful, and generous. I would love to add her to our family, and she really has become part of it. Patrick is also very helpful with our schedule. My husband has done a LOT of work, not only at PT, but at home as well. You cant get better unless you out the effort in. You wont get anywhere if you expect them to do everything for you. Elaine and Marc have also been amazing. Jibu has seen my husband the most, and knows exactly how to push him, and rubs the area in his arm that I am nervous to get to.They have seriously become our second family. Q basically knows it is us when we call, and although and of course I want my husband to get better, i will always have a special place in my heart for them. They dont get nearly enough credit. Usually people will post reviews when they are upset, never the happy ones.My husband will be making the hall of fame in September, and I truly hope these hard workers also get recognized. Without them, and my husbands amazing hard work, and dedication, he wouldnt be where he is today. He is my miracle, and I am happy to call him my husband. Q, Patrick, Marc, Elaine, and Jibu, among so many others, thank YOU! And Jay, thank you for striving to become the man you are. You are my inspiration, motivation, the reason I get out of bed every morning...ok getting cheesy. Im sure you guys know who this is. 😁😉🥰😍Xoxo -M

My son is currently a patient here, everyone is very friendly and knowledgeable, although at times you have to keep calling some of them to remind them of questions you had asked about for answers ... Very clean the night staff could be a little more on top and punctual on remembering meds on time and responding to patients calls, Doctors are great... All in all we are very pleased.....

Great place , my brother stayed here after open heart surgery and a leg amputationStaff was wonderfulHospital was very cleanGreat therapyAAA ratingThank you Health South for taking great care of my brother 🤗

I stayed at Health South for 2 months the staff was great. They help out as much as I wanted. The physical therapy was 2nd to none. I cant say enough good things about them.

Admission: Oct 6 thru Oct 27, 2017. I was admitted after 3 months of terror at other facilities in Las Vegas during which I almost died from poor care and administrative red tape. HealthSouth literally came to the Skilled Nursing Center I was at and saved my life! One more week and I would not have been here to write this review. HealthSouth was AMAZING! They really pay attention to details and work as a team! As serious as my condition was when I arrived, they had me ready to go home after 3 weeks. The facility is clean and PROFESSIONAL! They treated me with the utmost humanity and were very good about letting me and my family know what was going on...available at any time and any day. They are, as promised, aggressive but that was not a bad thing! Very informative and attentive! Did I say, they saved my life? They did! IF you can bring your loved one to HealthSouth you can and should have EVERY CONFIDENCE that they are getting the best care--as I did! There is no where in Las Vegas like it - or remotely like it. They truly do have a team of experts and they truly work as a team in a comprehensive and effective way. The food is pretty darn good too! I had shrimp scampi before I left :) After 3 months not being able to get out of bed I walked out on my own!

I came from home an could not walk due to sever arthritis, I dont really go to hospitals because Im pretty shy an its hard for me to talk to people. Ive been house bound for quite a while due to my weight.This people were so careing an nice to me, everyone of them, an so helpful, Gretchel was my case manager an work so hard to hook me up with the right people to help me to get on the right path, Dr Nguyen I so appreciate what you did to help me,I know its not a normal thing to help ease the pain in my knee. Thank You , My therapist were Kris R an Nate C, they were so patient an kind to me, they were so encouraging, anybody would be lucky to have them for therapist. I had lots of nurses an they were all nice to me, but the one I remember the most was Ala I think her name was, she was so nice to me. I cant say enough about this nurse tech, her name is Adobel, she worked so hard taking care of me doing things I couldnt, she went way beyond the call of duty careing for me, she was the best. Anyone would be lucky to go to Henderson Health South , Thank You all I really appreciate You ALL,

Absolutely without a doubt this facility and staff, therapists, doctors in particularly Dr. Parween, internal medicine, nurses and assistances are awesome with caring attitudes intertwined with professionalism in achieving the patients goal of better health.

This is by far the worst experience I’ve had! My initial room was filthy. Dust bunnies hanging from air returns. The floor was the worst. As I had just had major surgery the day before & Healthsouth own transport arrived at hospital early I was unable to get my pain meds. Once at Healthsouth, i requested pain meds & meds for my allergy/Asthma attack the nurse REFUSED to call Dr on call to get needed meds. I suffered through the night & received meds @9am the next day. By then I required breathing treatments, asthma meds etc.during my stay I’ve had to remind nurses to glove up before handling meds & more. I had to use a bedside commode which was not emptied even though requested. The therapists failed to help then wrote exaggerated claims of how well I was doing & the Dr embellished my improvements. Case workers were HORRIBLE except for Maria who was assigned at the last moment. There were a few good therapists & nurses. Alex took charge when my leg had redness, swelling, & pain. The last two therapists were helpful. No one reads your chart for information on your case. The rehab Dr filling in for regular Dr was curt, rude & without knowledge of basic anatomy.DO NOT GO THERE if YOU want to get well ! Horrible horrible experience!!!

My daughter was transferred from Kindred for more intensive rehabilitation. She had gulliane barre syndrome (GBS) and had been hospitalized for four months. The PT and OT offered here was the best. All of the staff was knowledgeable and capable of superior care. She is being discharged doing more than she thought she would be capable of and knows she one day may be able to be independent. Thanks to all of the staff with special thanks to Michael who pushed her just the right amount to walk and offered encouragement for each milestone mi highly recommend Healthsouth of Henderson.

Great staff and facility. Highly recommend this place

One thing for sure, the case manager whom I believe goes by the name Annalise, is extremely RUDE. She would strongly benefit from additional customer service training.

Nice place and our moms caseworker was helpful.

The night help is worthless. Most therapist are knowledgeable

Very good care. me

They sent Jeanne home with out any Medication and when we called they said the Doctor Robert Gao said he would not give her medication, Because she chose not to stay against his advice.

Great, caring staff.

The best for rehabilitation.