Horrible. They refused to let me reschedule an appointment from March of 2020 during the COVID lock down. What an arrogant SOB. He should be honored that any pt would want to travel across town, let alone from a different city. Rude and arrogant are terrible personality traits for any physician

Extremely happy with their office staff, Violet and Dr Litchfield. They took the time to discuss my treatment and made sure I understood what the next steps were. Highly recommend this office.

Dr. Litchfield has been my thyroid doctor for over 6 years now. Hes been so good in giving me the perfect dosage of thyroid medication since after surviving thyroid cancer. Hes very good at what he does and very professional! I highly recommend him.He also have the best staff!

Dr. LITCHFIELD is a great doctor. He came highly recommended by other medical providers in LV. He listens and discusses with you a treatment plan. When or if its not working he actually will change it. My only complaint is the MA he has doing scripts called my RX in 2x wrong. Both were fixed promptly but after I payed for copay and picked up. Im just more diligent to conform scripts with dr before i leave and before I pick them up. Otherwise he and his staff are all great to deal with.

Erroneously bill you without explanation and then go the extra mile to show no remorse or understanding or willingness to admit their mistake or make it right. Terrible staff that are very difficult to work with. Embarrassingly bad customer service in a service centered industry.

I was in the hospital and Dr. Litchfield worked with my Dr. I was in the middle of a thyroid storm. He came up with the medicine to stop the storm. When I call the doctor he goes out of his way to contact me even after hours. I would recommend him to anyone. Thank you Dr Litchfield.

Called to make an appointment and because my secondary insurance is HPN medicaid. I was told by front desk and the office manager that they wanted nothing to do with me.

Very intelligent! Takes his time. Has lots of empathy towards his patience. My brother in law has been going to him for six years and referred me to him. Im glad he did. I saw his PA first, and then he came in summed up what we talked about and then made sure I was confident with the conversation. I never felt rushed or like just another ticket.

DR. LITCHFIELD saved my life. When I had been misdiagnosed by others, he was able to make the correct diagnosis on the first visit. He then ordered the proper tests to confirm it. I have always felt confident under his care, he take the time to go over test results and answers questions. I have never felt rushed through an appointment and I have always been seen by him. Hes intelligent and compassionate, his bedside manner is calm and thoughtful. His staff has always been professional and kind. The friends that I have recommended him to, report that they have had wonderful results as well. In my opinion, there isnt a better Endocrinologist in the State.

I was a patient of Dr. Litchfield for many years & always referred people to him claiming he is the best however it has been 3 years since seeing him due to 2 surgeries with orthopedic issues. When I called to make an appointment for a check up just to get back on track the receptionist told me I was considered a new patient now &... I need to bring a statement from Medicaid saying I no longer have this insurance. I told her I don’t remember having that type of insurance however I have teachers health insurance now & for the last 3 years, she stated over & over I have to bring them that statement stating I do not have Medicaid. The receptionist was extremely rude & ignorant, obviously being a loyal client does not matter.

Arrived at 2:50 for a 3pm appointment for my younger sister. Around 3:20 I asked the woman at the front desk if they could let me know much longer she might be. She said No. We are always behind. No appology, and just walked away. Good doctors, unfortunately the staff is just rude. So if you have the time to wait over an hour for your doctor and you are okay with being dismissed by staff then this is the place for you.

Let me start by saying the majority of the people at this practice do not treat people with any compassion or respect. Not all, but most. The first negative experience I had with the office personnel happened after I missed my appointment in October 2017. The person I talked to was extremely rude, but I gave her the benefit of the doubt because I assumed she didn’t know my sister had just been killed in the Oct 1 shooting. I had a few other issues with the office staff being difficult over the next 2 years when trying to refill a prescription or reschedule an appointment. The last straw just occurred when I tried to get a refill on my insulin for my type 1 diabetes. They said they couldn’t refill my prescription because I had missed my last appointment. The appointment was a follow up to an appointment I had 2 months prior and I paid the missed appointment fee. They had just seen me 4 months ago and said they couldn’t refill my script because they needed to see me. After arguing with a PA for the refill, she said she could refill enough to get to my next appointment which I asked to be with Dr. Litchfield. She scheduled it and was going to write the prescription. She then called back 10 minutes later and said they would give me my original request for a refill, but I would need to find a new provider and cancelled my appointment. So after all the issues, they abandoned their “policies” and gave me the script I needed to live. Thanks. I would have probably been finding a new doctor anyway because no one wants to be treated like they are just a copay to a doctor. If you are diabetic, I suggest you do not go here.

Both Dr. Litchfield and Violet are amazing but Long wait to see them.I wish they could provide the lab results over the phone instead of making an appointment and paying another co-pay.

Had an appointment as a new patient. I needed my thyroid meds filled. The office wouldnt do thatuntil my appointment. Being off these meds for a month is really bad!!! Huge red flag..cancelled my appointment and scheduled with, The Docs!

RUN AWAY!!I decided to see Litchfield after having surgery for thyroid cancer. He is actually a very nice man and seemed very caring. His nurse, not so much. She was rude and blew off my cancer as no big deal...the best cancer to have. as if there is such a thing. Dr. then prescribed hormone medication, said he preferred name brand over generic and gave me a sample bottle with 10 days. I got to pharmacy and his office called in generic of a totally different kind of medication and are closed on Friday so I had to wait until Monday. Then I went to get a biopsy on other thyroid nodule that he ordered. His office put in order wrong for the left thyroid, except that was removed 4 weeks prior and they told me he should have known the nodule on the other side was too small for them to do a biopsy. They were convinced I still had thyroid tissue on left and tried to do a biopsy on that and stuck me a dozen times only to then realize they were seeing something else, but still sending tissue sample to pathology. Called Litchfield office today. They got results 2 days ago but they refuse to share results until my appointment in 3 weeks!! So I might still have cancer, I might not! They were not even going to call me. If you do not care about your health and your doctor making absolutely unacceptable mistakes costing you worry, time and money, then by all means see this doctor. However, if you think your life is valuable and you want your doctor AND HIS STAFF to treat your life with respect and dignity than RUN AWAY!!Update: I spoke with Dr. Litchfield (finally) today 9/9/19. He summarily blamed everyone else for his mistakes. CVS changed the prescription he specifically ordered. He then told me he never ordered a biopsy but rather just an ultrasound and it was the diagnostic center that told him I needed a biopsy. Of course the 2 messages I left for him to call me with his office were never recorded and he had no record of them. At the end he told me that I would probably be happier with a different doctor and they would send my records to whoever I chose. He then said that we have had nothing but an problem with your attitude from the beginning. Keep in mind that I have only been to 1 visit at his office and this call today was the very first time I ever spoke with him on the phone. My relationship with his office began with his nurse telling me I had an easy cancer. To summarize, he and his staff made a series of medical blunders but they were everyone elses fault. None of my calls were recorded and I have an attitude problem. I cannot tell you who to choose for a doctor, but this is your health and your life. PLEASE take the time to choose someone who is going to take responsibility for their actions. Mistakes happen, but repeated mistakes are a pattern. Denial is simply a lack of personal accountability. IMO

I am a type 1 Diabetic and was recommended Dr. Litchfield by other Diabetics. They say that he is not “sponsored” by Medtronic and other pharmaceutical companies like other Doctors in the area.At this point, I do not even care about that. Litchfield’s staff made me feel like another patient they would never see again. They made me feel like I was taking up their time when I asked them questions.Litchfield saw me and could not go over my blood sugar results like the Doc’s office does. He also suggested that I got an ultrasound on my thyroid.My thyroid was fine but told me that I would eventually need thyroid medication. What? This was very strange to me.I needed an insulin refill and the office refused to fill it. I hadnt seen them in a year so I guess it made sense, but even after I made an appointment they would not give me a refill and the appointment wait time was extremely long.Tldr; they forced me to get tests done that I did not need and did not treat my diabetes as well as other clinics in town.Go see Dr. Martin or Dr. Uzman at the Docs.They may not have as many years of experience as Dr. Litchfield but they also don’t have the same ego.

Staff is not good charge you to read blood glucose meter 50.00 glad they dont charge to read blood test. Only seen doctor once always get the nurse practitioner now not friendly if you refuse to pay the extra money . I was told if I improve I would get a different treatment plan last time I only got refills rush out. Not profession only interested in money will go to an Doctor who will help get me Beter with out charging extra fees and cares

Dont bother with these people. They want me to see them before they refill my Metformin which is a drug I need for my diabetes. Will not even give me a months worth until I can get in to see them. Plus with the virus going around I do not want to be in a doctors office if I do not have to be. My wife asked them what difference does it make whether they see me or not my condition hasnt changed in 3 years, and no answer.

Dr. Litchfield in my opinion is an okay doctor. I say okay because I hardly see him..its usually a nurse practioner. The staff tend to treat you like youre not a human being...I think inmates get treated with more respect..I know thats exaggerated but its pretty close. They lack compassion and customer service skills.

Dr. Litchfield is OK, but his nurses are rude and condescending especially Ray. In last 5 years and 18+ visits, I was attended by Litchfield twice and then his PA which is OK but cant take rudeness from his nurses.

Worst doctor and staff. Neither listens to what u say. 21st century and no one in office has email contact. I prefer contact thru email.Dr automatically believes staff over patients.Dr cancelled appt at last minute. Left me high and dry. Now have no Dr for my prescriptions, which was about the only thing he was good for. Im type 2 diabetic and almost out of meds. Now what do I do??

Dr Litchfield is a great doctor. He does my yearly ultrasound personally on my thryoid gland along with all the nodules. He always has time to answer as many questions as I have and belive me I sometimes have alot. I reconmend him to all my friends and family. You will be very happy with this doctor and his staff are always very nice and welcoming. :))

I have been coming here for over 7 years now. The staff is professional, top notch, always organized and ready for your appointment. My insurance changed last year and I started to go somewhere else, was disappointed in the service and came back, paying out of pocket at a great rate to stay with them.

I have been going to Dr. Litchfield for 7 years. In the beginning I saw only him but as I got better through his excellent care I was asked if it would be ok to see his PA. I agreed and was very pleased with Violet, a wonderful doctor. I came into something beyond her scope and was immediately seeing Dr. Litchfield again until the matter was underhand and just being monitored. Today, my diabetes is under control, I am off of medication and my health is the best it has been since surviving cancer and I owe it all to this team of Drs that I travel 175 miles to see every 4 months. As far as staff goes, I have never had any problems, they are always accommodating me in scheduling with other Drs on the same day so I can make the long trip worthwhile. I was sad to hear recently that they no longer take medicare for new patients. Thankfully I will remain under his care, but a friend of mine I referred to him had to go elsewhere. I was reading his reviews and couldnt believe it was the same office I go to...I have never had the problems described by so many others. I feel extremely confident with the PA I see and know Dr. Litchfield is overseeing all. I owe the good health I have today to this office. I have nothing but highest praise for this amazing Dr and his staff and am so glad I found them.

Amazing Endocrinologist. Staff is always friendly and very helpful. A+ Doctors office.

Great staff and an amazing doctor! I would highly recommend him. He is honest, kind and a closet genius.

Dr. Litchfield Ive never been talked to so rudely in my life! That girl Royce should not have a job she kept cutting me off, and then told me to go ahead and talk when I asked her why she was cutting me off? I then tried to speak again and was cut off again by her. When I asked why she was being so rude she told me she had another patient as if I were not a patient. First she answered the phone laughing then she told me I canceled, when I told her that was untrue, she changed it and said I was a no show which was still inaccurate. Something is wrong with me I wouldnt miss an appointment. After all of that I was told I would be seeing a PA. Why would I want to see an assistant when it is the Dr. who I came to see? It is the Doctor who I have a relationship with? It is the Doctor who knows what is going on with me, and what we have been trying. When I told her that she told me nobody else has a problem with it. Well little girl Im not nobody else I am a human being who is having an issue and was looking to my DOCTOR to assist. Id rather figure out what is going on with me than deal with this rude, disrespectful little girl. I will find another Doctor. Very disappointed C. Long

Dr. Litchfield is a gem! He is takes the time to converse and explain things. He is truly compassionate!

Sadly! I had my hopes up very high for Dr.Litchfield. Ive heard quite a bit about him. I waited a couple months to see him my 1st appointment felt like it was going the right way he sent me for the usual (hypothyroid) labs and he also wanted me to get labs for something called Hama. I hadnt ever heard of this he was very professional and explained. So excited as I was, I went the next week to get my labs. Waited 5 weeks for my follow up visit to see his a different NP there. When I arrived at my appointment the ladies at front desk said, Hey great news you can see Dr.Litchfield theres been a cancellation. His nurse came in asked A few questions with her dry stale personality thats fun. The Dr. Came in and as he was going through my labs telling me how great they looked except tsh level was high. Then he went in to the entire conversation we had in my previous appointment! About HAMA! Thats exactly why I went and got my labs done again! Ugh He completely dropped the ball, my expression showed it. I explained that is why im here to follow up. This is exactly what you told me before. He scrambled through the labs and said he just cant explain why it wasnt ordered! I wanted to SCREAM! What kind of explanation is that. He resent me to do the lab and assured me id be able to call for results. His nurse comes in and does the ending of the appointment as she was just as rude and stale as the last two times ive dealt with her she needs to find a new career shes pretty terrible. Ending this Long review! I really just needed to voice what happend at this office. Be very sure your getting the accurate labs and answers that you go to an endocrinologist for ($900) later still in the same boat as before I visited this office. Anyone dealing with thyroid issues knows how depleting this is.This office is extremely busy and im sure the Dr has just got overloaded with patients but regardless it was a terrible feeling leaving this office. Pretty incompetent. I never returned. Good luck

My primary doctor recommended that I see Dr. Litchfield, whom I had been getting treatment from back in 2012. I was told by the office staff that I am considered a new patient as its over 3 years since my last visit and that they are not taking any more Medicare patients until possibly next year. This is the first time that medical service has been denied to me because of my insurance...United Healthcare Medicare Advantage PPO. So disappointed.

Didnt even see the doctor. They wanted $300 after insurance just to see him. Not worth it.

Very rude staff.Las time. I am coming to this doctor office. Very disappointed. I do not recommend, unless you like to be treated like an animal instead of a person. Because i just feel like i was treated like a thing to make money, yes no costumer attention whatsoever.

I have been going to Dr. Litchfields office for a couple years. My first visit I actually got to see Dr. Litchfield. After that he sends you to see one of his physicians assistants. When I first began going I was happy because one of the PAs I was seeing was knowledgeable about my condition-Hashimotos. Keven Springer kept up on current research and knew what the thyroid numbers should look like. He left and since all the PAs I have seen do not keep up on current research, they do not treat the whole problem. I have an auto-immune disease not just a low producing thyroid. I went to this office because they are supposed to be one of the best. I am not going back since all the current PA can do is read my numbers by the ridiculous range that has been set. The PA I was currently seeing has no idea about my condition.I want to see someone who is knowledgeable and keeps up on current research. I pay full price since they do not take my insurance and I am not satisfied paying that amount for a PA that knows less than I.

He is a good doctor and very helpful

Good care