Very knowledgeable and professional. Gr8 bedside manners. Not afraid to run tests.

I am so glad to have found Dr. Bettencourt. Not only is she thorough, she takes the time to answer questions and concerns. Patient involvement is important to her when a decision is needed regarding preventive care and procedures. She has a great staff that genuinely care. I’ve had a couple moles removed and I was very scared. Dr. Bettencourt and her staff walked me through each step to make sure I was comfortable and ready. I have referred my sister to Advanced Dermatology and would recommend them to anyone.

Dr. Bettencourt is great. She and her staff, both front and back office have been taking care of my need for the last 4 years. No nonsense and straight shooter. I would recommend her to anyone needing a wonderful dermatologist.

It took over 4 hours for Mohs surgery. This is understandable. The problem was that the surgery and waiting rooms were VERY COLD. I understand lower temperatures to control infection and for the doctors and staff in multiple layers of clothing. But you could have warned the patients to wear warm clothing. There were numerous email and text messages before the surgery. I needed a warning to wear heavy trousers and a jacket. I am obviously not the only one with this issue. There are multiple signs in the waiting room to prevent changes with the thermostat.

Been a patient of Dr. Bettencourt for over 10 years. Cant say enough good things about her. And the staff is warm and friendly; they do their best to answer questionsand make you feel comfortable.

A kind physicians assistant asked me if I would permit a student to shadow Dr. Bettencourt during my appointment. After some thought, I refused with assurances from the PA that it was totally up to me. My reasons for the refusal are no ones business but my own. When Dr. Bettencourt entered my examination room with the student in tow, I was confused. Her nurse quickly checked my chart and removed the student. Once my examination was underway, Dr. Bettencourt strong armed me into having the student back in the room. He needs to learn, was her justification for disrespecting my wishes. While her student was nice and nonthreatening, he should not have been in the room. Ive seen Dr. Bettencourt in the past and this was the first interaction where I felt my input and comfort had no value whatsoever. I will think very carefully before scheduling another visit.

The staff and the Dr. are super friendly and kind. Hardly any waiting. Very pleasant and informative will look forward to my next annual exam. Thank You so muchWish other businesses would follow, wed be super excited about seeing Drs.

Dr. Bettencourt takes time to answer questions. Appointments are on time and easy to make.

Always professional, caring and willing to take the time to advise you of your options. Dr Bettencourt takes time to answer your questions and concerns. Very Thorough

Everyone there is so very friendly & helpful. Dr. Bettencourt is very thorough.Would advise to go if you need a good dermatologist.

Doctor B is very efficient and caring....a good experience...

Outstanding and caring staff. Dr Bettencourt always provides and answers and excellent service and care.

Dr. Bettencourt was my husband’s dermatologist. He referred her to many people because he was always pleased with her care. I had a skin issue and went to see her myself. The doctor identified my problem right away and then I didn’t see her for a few years. I did refer to friends and family because I was so pleased with my experience with the doctor. Next time I saw her I had a serious problem with my skin. It turned out to be a skin problem due to another illness. Dr. Bettencourt was able to get me into a specialist and I now see both doctors. Dr. Bettencourt helped me to get my medication approved took time to answer my questions and enabled me to see another excellent doctor. Suffice it to say, I am grateful for Dr. Bettencourt.

Worst dermatologist ever! The staff is RUDE! They have NO customer service, and do not care about their patients health or well being. Dr. Bettancourt butchered my face. Alena, the office manager, was extremely nasty and difficult to deal with! If you are having skin cancer worries… do yourself a favor and GO SOMEWHERE ELSE!!!!!

Excellent service and following Covid protocols

Longest wait time ever , more worried about up sales on eye brow waxing and extras! Crazy setup open a salon.

Always professional, courteous and on time Staff is very nice and doctor is the best

Dr. Bettencourt is an exceptional doctor who is very knowledgable, has an eye for detail and a comforting bedside manner. She has attended to all my dermatology needs & I highly recommend her to everyone.

I LOVE this Dermatologist! They are wonderful, helpful & very thorough!

Efficient and friendly front office, professional and caring back office. Both of my annual visits have been pleasant and I came away with a feeling of confidence in the care I had received.

Dr Bettencourt is a great dermatologist and we have been seeing her the last 4 years. Staff is friendly and all around we are very happy.

Dr Bettencourt, Adam, and the MAs were all amazing.. highly recommend! Thank you all!

As with every visit the care and service were excellent.

The check-in process was fast and there was nearly no wait time. The staff is courteous and knowledgeable.

Dr. Bettencourt is an outstanding dermatologist. Her is very well run . I highly recommend her.

I feel that she just didn’t like me. She gouged out a darkened area on my face. It was located in the middle of my face. Her purpose was ostensibly to check for cancer. It was just a sun spot. No cancer. Other dermatologists upon seeing the mess she left me with told me there was no excuse for what she did. There were any number of ways to check the darkened area without gouging a deep hole into my face! Bettencourt didn’t even properly close the injury afterwards. There was no need to do what she did.

Always efficient and professional!! The very best in care and treatment!

Unfortunately, I have been waiting for a phone call & prescription from my appointment on 2/3, yet 10 days later & 4 phone calls/msgs left by me I still have not received either

She is a great Doctor, with a fine staff. They make you feel relaxed.

This Dr. Has no business dealing with people. My appointment took close to two hours start to finish. And around five minutes of that was with. Dr. Bettencourt, Literally...

Very good experience and care from Dr. Bettencourt and staff

I was not impressed with DR. Bettencourt

Very bad dermatologist. Long waiting time, bad behavior, stay 5min max with you for a full body review and when you ask for question she doesn’t want to answer it and says you have to come back and take another appointment. They just want your money. Stay away from advanced dermatology. Definitely the worst dermatologist i ever seen.

Love the staff and doc is always to the point.

This doctor deserves zero stars. She excised a mole and it got inflamed. I called her office 3 times for help but they never called me back. After couple months aside having a terrible scar, I realized they didn’t remove all the stitches, so I had to remove with a home tool. I still have one stitch underneath my skin like showing in the pictures.Also, the biller overcharged for the procedures (that we pay upfront before the claim is processed), and it took 7 months and a lot of phone calls for them to return my money (almost $300)!!!!She’s almost never at the office. They never call you back to say that you’ll be seeing by the PA when you have an appointment with her. It seems to be on purpose so you don’t have a choice.The last time they did it to me, I was scheduled for a mole shaving and they sent to a lab that is not a provider. I got an EOB statement of $404!!!!I had to appeal and they finally voided it but still overcharged the whole thing.THIS DOCTOR IS A COMPLETE WASTE OF TIME AND ENERGY!!!! She made me sick!

Great experience!!! They got be back early and I was in and out in no time. Front desk girls were friendly and the PA, Adam Harkiewicz was amazing too. Very friendly and informative! Will definitely go back next year for my checkup!

Doc Bettencourt has been caring for my skin with many freckles. She is pleasant, thorough in her exams, and is always determined to remove all of the cancer, a Mohs Surgeon. She is often invited to speak at national & international conferences.

The Dr and staff are nice.

Top notch.....period

Dr. Bettancourt was curt and spent more time talking to her intern and nurse than us, took a biopsy, and then left the room without saying a word. This after making my spouse strip and then the doctor hastily removing the only cover they provided with both the intern and nurse present. Worst experience with a doctor, ever. The office was nearly empty when I arrived and now I know why. After I completed their survey, the office manager called to try to get me to try their P.A. instead. Go elsewhere. I found Dr. Thomas Dermatology to be everything I was looking for.

I recently dealt with my first and hopefully only bout of skin cancer. Everyone from the front office staff, to the assistants and the doctors were simply amazing! Every single person I encountered was incredibly kind and compassionate and really helped me through this fearful time. I highly recommend Advanced Dermatology!

I really wanted to like this office, I really did. The PA was great and took great care of me(the only reason this doesnt have 1 star) but the office staff seem like they must hate their job. I cant tell you how many times I called and left a message (because no one ever answers the phone) only to call back days or a week later because no one has gotten back to me. My medication ran out twice and never had refills apparently. Getting this info to my pharmacy would take weeks because. I finally gave up and found a new doctor. I just got a call today confirming an appointment I left a message to cancel. Not surprised. I called and cancelled again, thankful I was actually able to speak to a real person.

This is the WORST office I have been to. Had an appointment they came and got me with the wheelchair and I had an 11:30 appt and they left me sitting in that wheelchair with no foot pads so feet hanging in midair for an hour. Finally got called and put into a room where they made me sit for another 1/2 hr in freezing temperature. Finally heard someone outside the door say she already waited in the waiting room for 1 hr and the other voice said a little longer wont hurt.What a way to run an office and I suggest you think more than once before you ever go there or recommend this ignorant office to anyone.

Very quick, caring and understanding.

Dr Bettencourt just preformed skin cancer surgery on my right breast. She made me feel as if I was her only patient. I cannot say enough as to how well I was treated.

Dr. Bettencourt very professional and gave my wife a thorough examination

Amazing office staffDoctor bettencourt is awesome!!And is so friendly 🥰

Amazing front office personnalI had some problems to obtain informationsThey did everything to make it happen so I could see the doctor.Dr Bettencourt is fantastic. I love her very much

The most horrible experience ever.....Doctor say we experiment the medication on patient and see if it works for you otherwise you have bear the consequences and we will prescribe you something to try.I was million times better before I visited this dermatologist. They are so rude and just want to rip you off every way they can. (They Write you medication and ask to buy from them and if doesnt suit and you used only for once, they wont take it back at all and tell you so rudely that its your problem not our even when they prescribe something thats horrible for you.I lost $75 for just one tube.Please please dont ever go to them if you care about your skin or body even a little.This is the worst I have ever seen in my life.I dont usually like to write bad reviews but believe me this is the worst you will ever experience in your life.

If you enjoy a cattle call and being overcharged and rushed into surgery please use the services of Advanced Dermatology! I had the pleasure of having two appointments in February 2018 with this Group! I was seen by Brittny Call Ahrendes and she was pleasant and informative. But and there always is a but... she was steering me towards a surgery that for some crazy reason I could not get a price on. My insurance would pay 80%, but of what amount?When I left my first appointment it cost me $207.45 and I have insurance that would have covered appointment ( I donot have co-pays)! Their accounting Dept, in Orlando FL., never billed my insurance company for this appointment and now I cannot get reimbursed by my insurance. But the second appointment to get the results of my biopsy cost me $71.97. Upon the shock of this amount I asked the woman, who was asking me for this money, is this covering my deductible and she sharply responded I dont know you have to ask your insurance company! This Group did send in a claim for this appointment to insurance company! Bravo! Creative accounting! Now can you see why I severed my ties with this Group. Out $279.42 but WHEW I am so happy they couldve bankrupted me!

Staff are nice enough and Ms call is personable. But.....Someone did not complete information needed to obtain prescriptionSo was one work week with no meds.Their phone response to messages......no good.I received no apology for their mess-up.

Dr. Bettencourt was referred to me by my Insurance. The person I talkedto when I made my appointment was very unprofessional. She tookall my info. then scheduled me as soon as she could, which was about3 months.?? They confirmed my app.2 times since then. Went todayand checked in and told they would be right with me. 35 Min. later, they called me up and asked for my I.D. and Insurance, And then was told that they dont take my Insurance. Went home and called my Insurance and they told me that they do take my Ins .Waited on the line while they tried to call them, but nobody would answer the phone. Never again.

I went to see Bettencourt for a follow-up on a procedure she had done. Before my appointment I contact Aetna, my insurance. They told me that her office never claimed my procedure nor reported that I paid $400 out of pocket. When I got to her office I asked if they were notifying Aetna of my procedure and they said no because its a cosmetic procedure. Regardless of what it is, an insurance company should be notified, per Aetna. Her office kept insisting that I was asking them to commit fraud by reporting to my insurance. To make it worse, when I saw Bettencourt after an hour wait, she refused to talk about it and aggressively blew up when I asked for a referral to a dermatologist that would report all procedures done to an insurance company. Bettencourt started to insult me and told me to never come back. When I left I called Aetna and they were shocked by my story and called her office to demand them to revise the claim and report everything that was done. Now her office is revising the claim and resubmitting to Aetna. Im still shocked from this experience; how can an office accuse you of committing fraud by simply asking them to report ALL my medical history. Be aware of this office, they like to decide for themselves what they should or shouldnt claim to the insurance companies.

Doctor is OK BUT wait times are the epitome of mismanagement, disrespect, and arrogance. Moreover, u will be sent on endless loop to get path results, schedule following path results, get final path results. They will apologize and blame all mistakes on their Florida office, but nothing gets better. Finally, they will knowingly and intentionally overcharge you and you will spend a year demanding a refund before finally suing. Crooked or incompetent - you pick.

I had an appointment set up for 3/14 at 12, I was also contacted to remind me of my appointment the day before. I get there and they do not have me scheduled at all and the Dr. Miriam Bettencourt left at 11 for the day. When I was referred here I looked them up and saw the place was rated 2 stars and lots of complaints, now i know why. I just walked out when they tried to RESCHEDULE me. Do yourself a favor and go elsewhere.

Dr. Bettencourt is, hands down, the best dermatologist in the city. I have seen her for everything from rashes to mole checks (which I think everyone with our sun should have). She is brilliant, and can literally diagnose you with a glance. She is also a Mohs surgeon, which means that she has the highest training that exists for skin cancer. She has removed precancerous moles for me with minimal scarring. My daughters have seen her for acne, which completely cleared up under her treatment. Moreover, she is kind and caring and takes as much time with you as you need. Her office is well-run, and her staff is pleasant and professional. Dr. Bettencourt is the best!

I have never gotten into an actual argument with a doctor before and I have usually become even friends with my physicians, but Dr Bettencourt is a rude and insulting woman...who took less than a few minutes to do an overall body check for skin cancers. We moved here recently and I left my very highly regarded dermotologist behind who I have seen every six months for several years...including over eight surgeries for skin cancers. Dr. Bettencourt couldnt be bothered instead suggested she could remove bumps on my face at a cost of $325 and then really stressed how I should buy her monthly skin cream. When I asked her questions she would snap back angrily and I finally said I was shocked by her attitude...she said she acted that way hecause she was Italian. I ssid my family was half Italian and that none of them were insulting and rude. Her office staff tried to apologize for her and said they have just learned to avoid her as much as they can.

Dr. Bettencourt was very professional, she biopsied a lesion on my back. I had a bit of a wait, but her care was worth the wait. Thanks Dr. B!

Went in to have a spot on my hand looked at, to see if it might be skin cancer. While there, Dr. Bettencourt said that she also wanted to biopsy that ugly brown spot on my face! I never thought the small tan-colored sun spot was ugly... Anyway, she then tells me to undress. I asked for a gown, and she said, We dont need that; were all girls here. So I undressed in front of her and her nurse, which was most uncomfortable. Next, she tells me to schedule an appointment to (and I quote again) scrape a few cells from my face and hand, for the biopsy. When I returned a week later, I was taken into a room, and left there. When Dr. Bettencourt finally arrived, she started the procedure without even cleaning make-up off my face or sterilizing the hand or face before she cut! And, the scrape a few cells turned out to be a deep cut, followed by cauterization to stop the bleeding! I now have two horrible scars, and the ugly brown spot on my face was just a sun spot, as I thought. The scar, however is seriously ugly, much bigger, and deep purple after 6 months. It is also raised and very tender still. I would NEVER, NEVER return to this office again!

Terrible!!! I had many dermatologists to choose from - my mistake! I chose Bettencourt! First they told me I needed a referral- meaning I had to go to my primary first. Then when I get to Bettencourt was told I DID NOT need a referral! Time & money wasted at my primary! Then still sitting in a FULL waiting room at Bettencourt 50 minutes after appointment time! I have many other choices - my time is as important at Bettencourts!

Very,very long wait to see the Dr. She barely asked me any questions about my eczema and I felt extremely rushed. Dont waste your time!!!

Convenient, good care

Made an appt then read reviews. Had a hard time even cancelling appt, lady was very rude telling me you have to wait. Very rude, glad we didnt waist our time@

Terrible experience, I had to change my appointment to have my stiches removed, they were unable to get me in to the following week, so they will be in 3 weeks now. Also she is not very thorough, I need I full skin check yearly due to another medication I did call and ask if she had experience in this, the answer was yes, it is clear that she did not. she did not do any of the thing my neurologist said she should be looking at.

Terrible bedside manners. Just wants to sell her products. Missed so many precancerous spots l wanted to have removed. This was my second visit, wont be going back.

Terrible, Rude Customer Service. Refuses to help a patient because of her race and unable to speak english clearly.This doctor is a poor excuse for the profession of people who dedicate their lives to helping people no matter of culture.

My husband went there to remove and mole and she removed the wrong one. Shes totally irresponsible.

She is a good dr.

Great care, kind and helpful staff!

She did right by me!

Friendly, professional.

Professional

Excellent attention with Dr. Bettencourt, MD I have known her for five years I recommend her.