I get that it’s a non-profit organization. Which is great for the community. But Is this an excuse to be… I don’t know? Unprofessional? This place needs to shut down. Rebrand. Or start a new business. Maybe do insurance. Since y’all seem to dislike the medical field.

This was quite literally the absolute worst doctors visit that I have ever experienced. I injured my knee with an obvious muscle injury and came to First Person Care Clinic to rule out a tear. The only concern the NP had was in regards to my weight. After obvious trauma to my knee this qualified professional thought my correlated knee pain was due to me being over weight. This all after waiting over an hour to be seen for a SCHEDULED appointment. NEVER GO HERE!!

DON’T COME HERE. SPECIALLY WOTH THIS “DOCTOR”Went there for a question about a preventive medication. Dr. Johnson didn’t know the medication. She would do the research and talk to others doctors in the practice that definitely have dealt with it. (Posters of the medication are all over the office). Until then she sent me to the lab for unrelated test to my question or condition I wanted to prevent. 2 appointments later I’m still waiting for Dr. Johnson’s answer. $200 in College payments and deductibles. No answer and if I want to inquire again for the answer I need another approved and guess what, another copayment!!!

Doctors are super nice and rad, but the front desk is somthing special.. been going here a few years ONLY CAUSE ITS CLOSE to my house and they mess up more prescription faxes then anything. Been waiting months on somthing that shouldve taken days..🤷🏼‍♀️

Be prepared to wait 2 hours minimum just to be seen, yet they would like you to be 15 minutes early for your scheduled appointment..This is after driving all the way down to 4th street only to have my appointment rescheduled not once, but twice due to an emergency. I’d like to say I received a phone call to let me know they cancelled the appointment, but nope! One of the ladies said oh we tried calling you on a number I haven’t had in years. Which is pretty funny because I’ve had multiple tele-health appointments over the phone... so they’ve known my correct number. Front office staff are under trained and have no clue what’s going on. There’s a maximum allowance of 6 people in the office due to covid 6 ft rule, yet people are lined up out the door because they’re so unorganized and clearly have a problem with scheduling. However, the infectious disease doctor was wonderful. I don’t care if you go to the Henderson location or the Vegas location... be prepared to wait.

The wait to be seen is anywhere from a half hour to an hour, if not longer. And if you have any real issues going on (like in my case, a really bad toe infection), they refuse to get you referrals even though they say they’ll “reach out” (said Stephanie would reach out but that hasn’t happened). This office is incompetent compared to other ones that I’ve been to. They also don’t inform you about an appointment being telehealth until you show up to the appointment- which also happened the last time I was there which I specifically told them I needed an in-person appointment. It’s a mess.

This is the worst place you could ever go to. I have never wrote a review in my life and this place took the cake. The worst provider in Vegas they don’t listen they act like they know you when I’ve only met her once and I had to keep repeating the reason for my visit. It seems like they don’t even pay attention. Don’t even bother coming here

How are you a doctors office that will not answer their phones? People trying to make appointments and you can’t even be professional enough to do that.

Stefanie was the BEST healthcare worker Ive ever encountered. She went above and beyond even though they were very busy!

First, i want to say that the Doctors and PA are good at this location. Front Desk Staff are under-trained and uncompassionate. I had a tele health appointment. The time for my appointment came and went, so i decided to call them.They rescheduled my tele health appointment bc it was a conflict with the doctors schedule without calling me. Front desk tried to avoid my situation and became very dismissive. Front desk person hands over the phone to M.A.. She made the whole situation worse than what it was. M.A. just was more dismissive and didnt want to be bothered by the situation she had caused. AFTER HOURS., i received a phone call from a so called Office Manager (Veronica) that was more disrespectful than her staff. She called to scolded me and yell at me. She didnt allow me to write her name and title down. She would speak over me and didnt allow me to explain the situation . She rambled a couple of company titles and hung up the phone on me. SHE WAS VERY UNPROFESSIONAL AND UNETHICAL. She completely stepped out of boundaries with her tone and delivery. She called my home to reprimand me, A Patient!!! I suggest that she attend a managerial course or Quality Assurance course, so this wont happen again to any patient. WOW!! ITS UNREAL. I have Never been to a Medical Facility that does not have the proper Front Desk Staff. Front Desk Staff is the face of the Company, as a front desk person, you are the ones that patients greet first and last. I recorded both phone conversations so that no lies could be told at the end.I absolutely recommend a New Office Management team for this office. No patient should feel unimportant and dehumanize as a patient. The way your office manager handle this situtaion, that was a simple mistake by her staff members is unacceptable and she needs to be reprimanded for her behavior as an office manager. I just hope that my health was not compromised bc of this delay in medical attention. RECOMMENDATIONS:NEEDS NEW OFFICE MANAGEMENT, very poor and Insensitive.

My sister had gone in to get a full panel STD test done. They had thrown the first sample away and then told her that she didnt pay ( even though she did) and that she had to pay again in order for the test to be done. Tried charging her for a phone call letting her know that the power went off. Also, whenever she would call to get her test results they would block her number and send it to a specific phone at the front desk. This had gone on for a little over a month. I would not advise to come here for anything they are a rip off.

Took my sons in for a physical with Ozioma and was very impressed! I really appreciated the time and care she took with each of them. She was very kind and very thorough. We do not currently have insurance and I’m so grateful for a more affordable option at this clinic!!!

Very kind people. They went out of their way to make my experience comfortable and took extra time to work with my insurance company to get me the correct referral. Very good overall!

Very professional and friendly staff. Both Twana and Nerissa have taken great care of me and are very straight forward and kind. The office is always welcoming and clean, and its the first time I have ever been to a medical clinic where everyone was smiling.

I liked Monique very much, and they have friendly staff however, this place is literally ran so poorly and its just so unprofessional.

The lack of cleanliness and sanitation here is discomforting and has been filthy for atleast the past year, and that alone is reason to report the facility. They claim to send refferals but must be called 2-4 times delaying your need for care. On top of that, they do nothing but throw antibiotics or Tylenol at you. This doesnt seem to be a real medical facility but a practoce school? Like a clinic for those in study. Every visit has been pointless and I have lost so much work and school because they dont send referrals to the Drs. With completed degrees.

Thanks to the following persons who are TRUE professionals in EVERY sense. Both Davids and Dr Hyder. Both facilities are very well maintained and the help inside is nothing short of great. If insurance is an issue FPCC will assist and help you through their network of AMAZING providers.

First time here appointment at 11 am still waiting at noon. Staff seems friendly enough.

I didnt like because they always forget what I ask them. I need birth control pills, so basically only go to the PCP to get a 6 months refill and ask them to put notes saying that I can go for a three months refill to go only 2 times to the farmacy instead of each month. Ive been their patient for 2 Years and they never do this correctly. CVS only give me month per month refill because of the doctors notes. Im tired of this. I Will change my PCP. Plus the last Man who answered my call was rude.

Very poor service doctors are very unprofessional