I HAD A GREAT EXPERIENCE TODAY..I DIDNT WAIT LONG BECAUSE I HAD AN APPOINTMENT. EVERYONE WAS VERY FRIENDLY AND ATTENTIVE..LIKE ALWAYS...BEEN COMING TO THIS DENTIST OFFICE FOR YEARS..NEVER HAD A PROBLEM..GREAT STAFF!..KEEP UP THE GOOD WORK..THANK YOU FOR YOUR SERVICE AND PROFESSIONALISM...

I visited City Dental Care in Hawthorne on Saturday, 12/12/20. My daughter was scheduled at 12 noon for her annual cleaning. We were greeted by a young lady who asked us to take a seat and we would be called in a few minutes after arriving at 11:45 am. We were finally called in at 1:09 pm; over an hour after our scheduled appointment. While in the waiting area, I noticed the pens that were continuously used by families signing in were never sanitized the entire time my daughter and I waited, despite us being in a pandemic and CDC constantly reminding businesses to practice stringent guidelines.My daughter texted me from exam room, 40 mins later telling me that they still had not started her cleaning. By this time I was irritated by the lack of communication and the extremely long wait time. No one communicated to me that there was a huge delay as they were overbooked. If the staff knew that there was a delay someone should communicated that to those checking in for their scheduled appointments. At this point I walked to the back and asked Dr. Marina Stepanyan why my daughter’s cleaning had not been started, and her response was “The X-ray” and tried to brush me off. The doctor had no interpersonal skills when speaking to parents and/or the patients. She is not friendly and lacks professionalism.I was very concerned as I witnessed the medical staff go from room to room wearing the same PPE without changing and/or sanitizing. Many employees were not wearing their face mask properly as their nose were uncovered or pulled down under their chin. Some staff went as far as leaving on break and entered back into the clinic area with no mask. I noticed one of the Medical Assistants wearing her mask under her chin when speaking to the Assistant Manager in close proximity. Little did I know that this would be the same individual Medical Assistant that would assist Dr. Stephanyan with my daughter’s cleaning. This same Medical Assistant stated she would provide me with an update on my daughter’s progress, as I kept inquiring about when my daughter would be done in the back. Needless to say she NEVER came out to provide me with an update. Instead, this same Medical Assistant (in the attached photo) went behind the check-in counter to make a personal phone call. During that phone call she used inappropriate language and said “I cant wait to smoke some of that.” I could only imagine that she was talking about some sort of controlled substance. Absolutely no respect for the families waiting in the waiting area.Upon check-out at 3:00 pm I asked to speak with the Office Manager. I was told she was not in the office but would be back on Monday and she would reach out to me, and up until this point I still have not heard from Amanda. The Doctor nor the Medical Assistant never made an attempt to speak with me after the visit to see how everything went. Lastly, this office provides all their clients with an “incentive” after their visit. This “incentive” is in form of a $25 gift card to either Starbucks, target or gas card. I do not understand how they are able to financially do this for everyone. I believe this is something that should be investigated. This is a gimmick to get clients to their office. I left completely disappointed. This office is a joke stay away, unless you’re okay with waiting 3 hours with total disregard for her time, health, and safety!

On my 1st visit, I was impressed with Covit-19 compliance. Upon arrival, your group will be escorted up by one of the team members to the lobby where your temperature will be taken. Everyone on staff is fully equipped with Personal Protective Equipment ; N95 mask, face shield, disposable gowns, hair nets and booties 😷. Bathrooms are disenfected every hour....Wow!

Lupe is the first person who ask me what work I need to get done when I first went in . I clearly told her and all along up to my last visit she said all is good . But currently I still have not got my work completed and apparently not going to get any work done , unless I pay out of pocket . I try reaching out to her supervisor or manager name Amanda and same result , landed in deaf ears and have not heard back from any on them . I don’t recommend this place cause they lie and will make up some b.s excuse on why they not able to finish the work and will ask you to pay out of pocket .

Always a treat bringing the family here. they always got stocked up on snacks the kids always love enjoy it. then they go and play some games in there game room. would recommend to friends and family

I absolutely love City Dental. I went to many different dentists and was never satisfied with pricing, and the staff. City Dental is very accomodating and I do not wait forever to be seen. The facility is very clean and comfortable. The dentists and staff are great! I receive an after care follow up phone call after my appointments to make sure all is okay. I highly recommend them.

Went in with my 3 kids. It took longer than expected but their services and doctors and nurses were friendly and courteous. They were also helpful in driving home dental hygiene message that has been a battle ground in our home. Now no need for numerous reminders. They now voluntarily brush twice sand floss 🤗🤗🤗

Went in a couple days ago and they treated me with the greatest respect . Im so happy I came here, they have the amenities you could ever ask for . The doctor was really nice too and I felt so relaxed while getting worked on .

Been going here for a couple years now and they just keep getting better

I went here a little sceptical because of all the bad reviews but i dont know what their talking aboutEverything was fine and ladies that helped me out were very kind i guess the only bad was i had to wait a little while but it was fine since i got to relax in the zen area with their massaging chairsThe drs were really nice too they made me feel so comfortable and home its like i was family

Always a great experience! Will def go again

Straight trash. Tried to charge me almost a thousand dollars for a deep cleaning and some x-rays. My Insurance told them their prices were too exorbitant and settled with 200 for the dental exam and 350 for the cleaning which is still ridiculously exorbitant when cleanings & exams are generally only 115 to 300 together. Will not be back and will let all my friends & co workers know to stay away from these shameless extortionist.

It was my 1st time going to this place, a co-worker recommend this place, said it a Good Dental office & I would get a $100 gift card & she would also. So sure, why not!Welp, I went on June 8th 2019 for a Cleaning, it wasnt so bad. They cleaned the Right side up & down and Two weeks later I was to go back for the left side to be done.Well, Ive NOT been able to open my mouth since the 8th of June!!Im writing this on June 27th.Where ever they put the needles to numb my mouth hit or triggered something thats called TMJ Better none as Locked Jaw.I ONLY can open my mouth to a small point, I have to eat very slow and chew on the Left side of my mouth due to pain & discomfort on the Right side.I went back on the 19th of June for somebody to help me & tell me what was going on. NOPE!!The Doctor who saw me that day was a Complete, All around Asshole!He told me to take 4 Advils and that should work. Umm Really? This is Bigger than Advil..WoWI ended up in Urgent Care on June 21st & being prescribed antibiotics and a Muscle Relaxer.Im still waiting to be able to Open my mouth fully.The staff act like they sweet, but ask them a question or need to make some changes. They will be VERY Nice Nasty & Rude!!With ALL of this being said,DONT GO TO THE DENTAL OFFICE AT!!STAY CLEAN, ITS NOT WORTH IT!!

City Dental Care offers a special on Groupon which is a false advertising because when you go their for cleaning teeth they say have to qualify for the special of $39.00 which they want to charge me $250.00

Went to pick up paperwork for my hubby dental staff is rude glad I never came here for dental care. I wasn’t happy with their reviews now I know why.

Very clean and keep you entertained

I went to this place for two fillings and it was hurting terrible so I went back to them and they told me they could not do anything about it and told me that I would need two amalgams that would cost over $2,000dls this place is terrible never go there 😐😐