This is the hospital where I was born but more importantly they are still helping me improve my quality of life. The ER has always been incredibly accommodating even during the extreme conditions and sheer patient volume that was a result of Covid-19. Even under those grueling circumstances they were companionate and went above and beyond. Their primary care, physical therapy and ancillary care departments and facilities continue to raise the bar in terms of complete healthcare. Thank you for assisting my parents in delivering me into this world and thank you for continuing to care for all of my healthcare needs during this difficult time in my life. Also, thank you for being absolute warriors during this pandemic and thank you for all of the sacrifices you make to care for our community!

Time that I came was 12pm in the morning. I know you the wait when you come to the hospital. So its now 6pm & Im still in the triage. I was told that I couldnt get any pain meds for my pain & nothing for me having a difficult time breathing.The young ma (medical assistant) that we assign to me was ok from the start. But once I pressed the call button after being isolated in a room her manners where so nasty. I didnt get her name yet but the fact that this girl gave no care that I was in pain. She was just so nasty to me.let me not forget when she came in the room she just dropped the bed without giving me a heads up. I thinks she did this because I told her that it hurts really bad when I move .Harford Hospital Im addressing you that your employees need to be addressed about how I was treated.

This is an observation upon entering the main entrance lobby, not of the staff on the bliss building. First employee that we saw this past Saturday was a female slouched at her desk, FaceTiming, eating from a big bag of chips, and drinking a can of soda. Didnt acknowledge us or look up from her device. Honestly, why is she there? Does not add an ounce of integrity or professionalism to hospital imagine. Hartford hospital you could do better and you should!

Thank you so much for your excellent service… hearing my grandmothers voice for the last time made me and her other grand children so happy. I know shes in good care with you guys, I appreciate all that you do.

These people are so unprofessional my daughter is there been there since 9am still in the emergency room and haven’t gotten any thing to eat yet. Not to mention they just keep passing her room and ignoring her ringing the bell.Freaking disgusting

I recently had a 5-hour long surgery at Hartford Hospital. I was nervous because it’s a long time to be under general anesthesia (also my first time). I dreaded the thought of being at the hospital alone, without my family, and the reviews here made me even more scared.I arrived at the hospital at 5:30AM and was welcomed by such nice people (who can be nice at 5:30AM?!) Everything was ready for me, and the nurses thoroughly explained how everything was going to go. The anesthesiologist team also came over and talked to me, explaining all the details and what to expect. At that point, I wasn’t so nervous anymore. I was surrounded by people who seemed to genuinely care about my well-being.The surgery went very well! Back at the recovery room, I woke up feeling so confused and scared. My nurse was a real angel who made me feel much more comfortable. She barely left my side, she listened to all my concerns and did everything to make me feel more comfortable. Later when my husband came to visit, he was surprised to see how happy I was.We are forever thankful for the wonderful work you guys do! Thank you taking such good care of me.

This ER is a joke ive been here almost 8hrs.. you basically have to die in front of them in the waiting area for them to take care of you.. the staff dont even care they ignore patients that are screaming in pain, so ridiculous .. i would rather go to st francis than this so called ER

This is the worse hospital around !! They say they are “short staffed “so I don’t have time to take care of patients properly!! They don’t have time to give you a blanket so you freeze!! They don’t have time to help you in the bathroom .. they don’t have time to get you something to eat how does someone become dehydrated while in the hospital!? Because they don’t take care of their patients! if you have a loved one there I highly suggest you keep a very close eye on them!! Hartford Hospital it’s like living in a third world country!It’s really sad this place has to be this bad :(

I was admitted to the epilepsy unit at Hartford Hospital skeptical of my stay was transformed to great appreciation. Staff was attentive and very helpful.Special thanks to nutritionist Sharron R. who made her effort in making sure my meals were up to par, Nurse Chris was always keeping up with assuring my comfort and well being. PCA Maria was extremely helpful, attentive and accommodating.These kinds of staff at place where you seek comfort and well being is somewhere you would want to be for a better Heath.Thank you all.B.Martinez

Clean hospital very well staffed

There are good things and bad about Hartford Hospital. I thought the good outweighed the bad so I applied for an open position. They don’t pay their educators well to start. The manager of perioperative education should be embarrassed by the way she carries herself and the unprofessional way she handles interactions with perspective new hires.

My husband has been in here, three times last 3 months, Finally he is getting the work over he needed to figure this all out.. ER staff is wonderful this time around. Keeping me updated , last two time NOT one updated phone call, Ive got 2 already. Let hope the other!floors can match it this time.

Really wish Healthcare providers were more professional. The entire time I just heard the nurses and doctors talking badly about patients. They have no compassion and its very clear that we are just a number. Was sent by referral from urgent care and they already did a UA. Told the nurse (Diana i believe her name was) who still insisted on doing a UA. Saw my results online and it was a pregnancy test, I already the woman that I was currently on my period but of course she didnt listen and now itll just be another thing I have to pay.

Emergency Room visit did not go well. Can I speak with someone?

With the exception of certain nurses in Center 10, namely Rachel, Corey and Rema, and Dr. Weissler Snir, I am appalled by the treatment my husband had post ablation. He repeatedly told doctors and nurses of symptoms including lightheadedness, anxiety, chest pain and tightness, nausea and heart palpitations following his lengthy heart procedure. He also maintained an abnormally high heart beat, confirmed by staff as they also stated it seemed too high for comfort. He complained of symptoms that are consistent with a blood clot yet no one checked for this. It was insisted upon us that it was merely anxiety.  Apparently blood clots are quite common in patients with long hospital stays, wether they have had surgery or not, due to being bedridden. This was confirmed with a trip to the ER, in a different hospital. Prior to discharge from Hartford, my husnand inquired if he could visit the ER should he not feel better. A nurse named Priya told him Yeah but I dont think they will do anything for you. He is now admitted elsewhere with a blood clot in his lung. The blood clot carries with a much higher mortality rate than his heart condition (WPW) and the procedure he endured.  Being that blood clots are so common in long stay patients I am highly concerned with the large amount of rsponses of I dont know when we asked what could be causing his symptoms. I believe the hospital is understaffed, overwhelmed and anxious to discharge those stable in an effort to get the next patient in a room and spending money. I see the hospital recently spent $80 million on a new wing, yet they still have old equipment, such as the way I witnessed blood pressure being taken. Still with the stethoscope under the hand operated cuff, which one of my husbands nurses was unable to calculate correctly and had to be redone by someone else. What are people supposed to do when the hospital has become money hungry scumbags? We trust you with our health and our lives yet you trust the money coming in more than what we say. Money is nothing if youre dead. I wish the staff and the ones who make all the big decisions could experience being a patient in their own hospital. It is state of the art but I would never describe my husbands stay that way.

The only hospital I use (when possible). That explains that!

My stay at the hospital has been great Doctor Kilory and his team are awsome.

DO NOT WASTE YOUR TIME HERE! they do not take you seriously i went to them, they made so many unnecessary test i asked why and the response was its all about the benjamins nurses walked away to leave me waiting alone 2 hrs! and when they come back in proceeded to give me paperwork so i can finally leave. i had asked for my results since they took 2 hrs said it would be uploaded in their chart online and there is NOTHING!! No RESULTS! I totally wasted my time not worth it!

Beware. Saw on the Hartford hospital website that the calcium scoring was 99 dollars. Got the 1 minute scan. I told them I had a high deductible plan but they still wanted my insurance card. They said the 99 dollars could be even lower so I gave the insurance card. The bill was over 300 dollars. Called to complain but because I gave the insurance card and the insurance company knocked off 30 dollars I had to pay full price. Watch out for the bait and switch. If insurance paid nothing it would have been 99 dollars. Did not honor 99 dollars when I called to complain. Why not mention this on website that if you have a high deductible plan to please just pay cash. This would have been the correct thing to do.

Bad experience from beginning to end. Brought my mom for surgery. When I waited in the waiting room, I could not read the screen that gives the patients status (pre-op, surgery, post-op) b/c I was never given my moms patient number. Nurse wasnt there for 1-1/2 hours, so couldnt get my moms patient number until then. Then my mom just disappeared from the screen for about 1-1/2 hours. I found a nurse (a challenge) and asked her to find out what happened to my mom. Nothing was wrong, apparently, but her patient # just disappeared from the screen. My mom came out with a sore eye, although her surgery wasnt anywhere near her eye. The nurses asked for the anesthesiologist to stop by to explain what happened. He/she never stopped by during my moms 35 hour stay. Terrible coordination. Surgeon was skilled, nurses on shift were nice. Hospital management and lack of coordination was miserable.

I am currently in the Hartford Hospital ED observation unit. I have a broken wrist and a broken calcaneas (foot). The overnight staff here are completely inept and ignorant. I am suffering excruciating pain and the only thing I am offered is Tylenol, OxyContin, and ice which have no effect. I have made a call to the patient advocate line regarding the overnight provider and tomorrow I will be filing a formal complaint with the CT DPH Facility Licensing & Investigations Section.

Our experience with the Labor & Delivery and the Bliss 6 department of the hospital was excellent. The nurses and doctors were extremely polite and experienced as well as helpful throughout our stay.PARKING AND BILLING SUCKS !!!

I had surgery here 14 years ago At that time no problems and the teams were cohesive and every department worked together.I just had to have another major operation and the only thing that was decent about my stay were the majority of the nurses kindness and understanding. Other than that you can tell they dont know what management staff is doing from post op to icu or anywhere else. No consistency- no real collaboration between departments and the kitchen staff clearly doesnt care about fulfilling your order or at least substituting something if one of the items you ordered isnt available. Literally ordered chicken noodle soup and mashed potatoes. Got a scoop full of mashed potatoes, nothing else besides the tea on the tray. That was just the first meal and continued like that the entire time. Only got one meal exactly as ordered. And its not like they have an extensive menu so it shouldnt be that hard. Overall stay was horrible except for the supportive and understanding nursing staff and that is the only reason I gave two stars. Shout out to all of them but a special thank you to Shantel and Ryan ~

God forbid you should have any kind of medical emergency and wind up in this place. Based on my experience, patients are treated as inconveniences and given attention only as a last resort. If you have the misfortune of being admitted to the ER, you can expect to be ignored by the staff for six or seven hours at a time. I wish that was hyperbole; instead, it’s the cold truth and an indication of just how broken the U.S. medical system is.If you have any say in the matter, do your best to be admitted to the UCONN Medical Center and avoid Hartford Hospital like the plague.Think I’m finicky or hard to please? Take a look at the number of 1-star reviews this hospital has gotten in the past two years. Avoid, avoid, avoid.

Staff took great care of my newborn child and girlfriend. 6th floor Bliss wing is wonderful!

I had a 5 mins visit to this hospital and before the visit, I was told that I do not have any financial responsibility and my insurance covers everything. After the visit, I get a big bill of 1800$ as a surprise and when asked about it, they said it was because I used hospital premise. DO NOT WASTE YOUR TIME HERE. THESE PEOPLE ARE BIG SCAMMERS.

Gotta wait outside for visiting I understand its for covid safety but waiting outside sucks

Horrible hospital! My husband was shot on TUESDAY! For whatever reason, he was taken to this very unorganized placed instead of St. Francis which is actually directly across the street from us. I digress. He has been calling me every night since the incident from HARTFORD HOSPITAL! Whenever myself, or anyone from the family calls, simply even to check on him, they tell us “the patient isn’t in the system.” Regardless of what demographic information is given. The night of the incident, he changed the locks on our apartment. Unfortunately, we weren’t there when he was doing this as I had to run out to check on my father. I’m only trying to get the staff to bring the new key downstairs and it’s like performing brain surgery. Over four days in the hospital and his information isn’t in the system. How?! At what point does the lazy staff enter patient information in? When it’s time to be billed? Operators are USELESS, patient relations is USELESS, with the exception of literally ONE employee and I wish i could remember his department, I do know his name is Mr. Stan, who went out of his way to find him in the hospital and go to his room for me, absolutely no one cared about me, my children, our situation, nothing. I was considering following with the hematology department here being that we just moved out here, but now? Absolutely not. I’ll die before I go to a hospital where the workers don’t even know how to use a computer. How do I know you can draw blood, insert iv’s, give injections, give the right prescription dosages. The entire staff (again except Mr. Stan) needs sensitivity training. Terrible all around. Even a month ago! My daughter and I were running fevers and I asked that she, my oldest daughter, and myself be tested for Corona. Would you believe the doctors denied the test initially for the children?! Baby girl was running a 103° fever when we came in! After I’d given her Tylenol at home! They were more concerned with getting me over to the adult side so they could treat me with narcotics for sickle cell! And again denied the test even for me! Thank God we weren’t infected but still. What if we were? What if we died? DO NOT BRING YOUR LOVED ONES TO HEARTLESS HOSPITAL! Despicable workers with despicable dispositions. If I could leave zero stars I would. Joe, and Liz the operators are the worse of all.

Very clean, and awesome doctors 👌

Worst place ever inside and out do not waste you time coming here. DON’T.

Dr Pacheco told me I was fine when I wasn’t …. My potassium level was almost 250 which is life defying … never told me that… during my research they talking too different drs I found out that low potassium can be life changing …. When I was there for my blood work all he did was watch my tv looking at bill Cosby’s release yesterday instead of answering my question… my primary dr who called me today because how low my potassium levels were was so surprised that he didn’t tell me anything and they are both under Hartford Healthcare… I’m so confused as why he wouldn’t talk to me about this it’s mind boggling…. Plz get a second opinion when dealing with this dr and maybe even another one …

Very professional place, I got there had surgery recovered under 5 days everyday they check on your multiple times food everyday breakfast, lunch, dinner, I highly recommended going to Hartford hospital saved my life

My 1997 Honda Accord LX tan color red side marker lights and a Honda logo on passenger side going down was stolen from the building Garage across from the childrens hospital yesterday at 2:00 am any one has information let me know

Horrible horrible horrible place especially the Emergency Room. Our last time here for sure . My mother and me came in 5pm and 2am we are still here no answers. My mother didn’t have a bed the whole time she had a chair she sat in for whole 9 hours . Unbelievable especially at her age 60. The nurses are rude as hell the front girl up front was so rude . I hate this place will never be coming back again .... Saint Francis Hospital is the way to go

Will make you wait a long time, even when you have a serious issue going on. Very unprofessional.

This is the worst hospital ever. Worst intake people. Worst security guards. Everyone was rude and dismissive. Completely unorganized. No one knows what they are doing. I will never come to this place ever again. Rude unprofessional and ghetto.

They took care of me after i set off a firework in my bathroom good food

I went to visit my Dad in the Emergency room and then in ICU. I was treated so well. The nurses and the Doctor in the emergency room were amazing and so nice. Thank you Hartford Hospital for taking care of Dad and myself at a very difficult time. I will be forever Grateful.

I will start off with thanks that my wife is still alive.. MOST of the nurses and physical Therapist were very helpful & caring.Unfortunately there isn’t much more positive beyond that.. In her 8 day stay I received 1 phone call, to tell me the procedure was successful.. After the procedure I saw the attending physician in the ICU once shortly after the procedure was completed, still being in shock of my wife having an aneurysm that had burst twice and was alive and doing very well, I didn’t have any questions, I never saw or heard from another Dr. after that.. She had some adverse effects to the pain medication which could’ve been resolved much earlier if anyone cared to talk to me.. also changing a daily maintenance drug dose with no discussion or even mention..Being a Neuro unit you’d think the staff would recognize that someone with a brain bleed may not be themselves, that is clearly not the case.. total lack of communication, and unable to get a follow up appointment within the week after being discharged as asked by neurologist who did the procedure, or even get a call back for questions about prescribed meds.. My wife has a significant medical history with several chronic illnesses.. At this point I feel fortunate that my wife was a nurse or I wouldn’t have had any idea what was happening.. It feels like “we fixed you, you’re on your own now... good luck”..A week and a half post discharge no follow up phone calls from anyone. It seems you need to educate yourself to stay informed/alive, because the level of concern after being discharged is nonexistent.. Apparently the follow up with the email address provided in the response is also just to pacify, no response from that either.. next step is to call the number provided but I’m doubtful that will produce anything worthwhile as nothing to date has...very disappointing and stressful experience..

4 hour wait in the ghetto. Horrible experience with the waiting room had to leave to for my safety. Never saw a Dr.

Bloody broken nose bleeding on the floor and concussed they sat me down in a wheelchair In the hallway for 4 and a half hours without anyone saying a word to me, very disrespectful staff and the worst hospital, I have no clue how people could think it’s a good hospital.

Worst place to come in.. my mom was sent by her doctor to the Emergency Department due to fatigue and shortness of breath and since she came in at 11:30 am my mom was alone in her room without having support from none of her family they did blood work, xray and they told her she has to get a CT scan andnothing has been done since 3pm at this point is 11:30pm and my mom a cancer patient was so under care no one care for my mom in here if you need to take your love one to the ER please dont come here unless is a death situation there reply was its Monday and theres a lot of people Sorry..

My father was brought in thru the ER recently. The staff was beyond compassionate and caring! He was further admitted to Center 10. I spoke with the nurse manager also. The care and compassion of ALL the staff was incredible! Thank you doesnt say enough.

I love Hartford Hospital Bec they have the best doctors and nurses, but also the best staff all around. I drive by L&M only way to Hartford Hospital because I have been denied help at L&M only to continue on to Hartford Hospital and be admitted for 6 days on the same night! I was denied a breathing treatment at L&M and I have Congested Heart Failure! That still makes me angry😡

Hi there, my mother is dead in the hospital and her nurse lost her wedding band in the hospital. I called lost and found department several times and I put message but no one needs to hear. At the beginning they told me we will call you next week know it is three month no body give me a call and nobody answer my phone. Her wedding band was priceless specially after her death. So, I put this bad review for the Hartford Hospital.

Hartford Hospital has always been a great place for health care. Theres so many different practitioners for all kinds of procedures throughout the facility. Hartford Hospital is great for in patient care that I trust with Any emergency needs.

There ER is the worst place ever been waiting for 6 he for my 89 ye old father not very professional it is really BAD service dont recommend to any with a emergency go to saint francis instead whos running the er they should be fired the nurse at the desk is the rudest person I ever met health care reform get a new er people and after reading other review they really do have a problem they suck

Had my surgery 8 days ago.was well please with all the nurses, staff and everyone.Thank you for all wonderful work and time to make me feel safe.

I never thought I’d say this about HH but they’re by far the worst hospital I’ve been to in my entire life. There are a few good nurses but the dr’s that treated me during my stay was the worst of the worst. I left the hospital with dizziness, metallic taste in mouth, fainting spells, nausea and migraines. The neurologist told my family they can’t find anything wrong because an EEG test came back normal so my symptoms are psychogenic and made up. I went home called my PCP per the neurologist instructions and she told me I should’ve been released without an MRI or CT scan. Since I was sent home and told by the neurology department I was crazy I decided not to return to this hospital despite the fact I fell and hit my head at home after my release

They have great service especially Omar his service was great he really helped a guys should give Omar Rosario A raise he works hard

Absolutely terrible service at the Emergency Room i went in there on July 31 2021 at 9:30 pm the took me in for Blood work then sent me back to the waiting room for 4 hours and still havent been seen again I couldnt wait anymore seeing is I had a Ruptured Appendix in my opinion thats a pretty serious condition so I felt so bad I had to go somewhere else this is unacceptable so do your self a favor go somewhere else

I wanna thank everyone ,all doctors,here specially the nurse Johnathan.This people really care about you and your health.Just simply awesome 👌

Clean, professional, and very thorough.

Horrible hospital! Horrible staff . Very nasty and unprofessional

Come to this location if you want your nurses to be rude and say your business all out loud and other patients information while in the room. These nurses are very unprofessional I would never come here or send a family member here again. Even the doctor said “I don’t know who the patient is you or the nurses” Now if a doctor says that it’s a problem!

Disrespectful, lack of compassion. Horrible communication skills but they pipe in ridiculous marketing bs while on hold for ER trying to get any information on family. REALLY? Disgusted

I went to ER on Friday with a very strong abdominal pain, I did not have any other symptoms, it turns out that the hospital doing the COVID-19 test supposedly came out positive, which surprised and annoyed me and I asked the Dr to please repeat it for that was not possible. They didnt want to do the surgery because it came out positive and I told them to give me the discharge papers that I was going home. On Monday I went to a clinic to take the test and today Wednesday I received the result and it is NEGATIVE, which I knew it would be like that, I think they did that to charge the health insurance. I will contact my insurance anyway to inform them and I will report the hospital since no treatment was given for the medical reason that I went. Now everyone that goes to ER with a headache of abdominal pain etc. has COVID, of course just because they get paid for patients that are positive. So disgusting how they play with people life just to get money.

The staff at the COVID-19 testing center at the Hartford Convention Center parking deck is wonderful. They were courteous, calming, and professional.

I had major surgery here 2 days ago Ive been treated with the up most respect since I first walked in the doors an the nurses are soo awesome an respectful! Best Hospital Ever!!

I was just admitted there this week and had a colonoscopy snd endoscopy here, I was admitted on CB2 floor the day before and was given my prep as well. My nurses were Jess on CB 2 and Erica.. Ricky and Shay I think were Patient care techs I don’t remember the other female care tech... but wow I just had the best experience from the doctor on the floor to my nurses Jess and Erica and Ricky. Erica was in my room helping me walk to the bathroom cause my heart rate was so high and I was dizzy and so did the female care tech whole I forgot her name. I was treated with the utmost care respect and compassion as I was very nervous and I got super sick and dizzy from the prep. Everyone on CB2 Floor was amazing And my care that night and the following day was outstanding. Even my gi doc I saw there and the anesthesiologist at hartford hospital was amazing and the nurses in the endoscopy lab holding my hand when I was nervous getting put out. I’m just so thankful and amazed I had the best care team and highly recommend CB2 floor if you need to be admitted for procedures. Thank you so much for everything!!! It truly meant a lot I would 100% recommended Hartford Hospital for emergency care and procedures. Thank you so much!!!

Im confused as to why there is such a low rating. Hartford Hospital is hands down THE BEST hospital in the area. The staff is amazing there and I will always pick going here over any other place!

Get rid of them unprofessional nurse who told me it was ok to get high in the bathroom

My father was here for 2 months for vascular surgery. I will start off by saying every time I called the hospital to check on him ,I was told I would get a call back from nurse or doctor. Never did that happen with maybe 1 or 2 exceptions in 2 months of calling daily. I was not impressed by this hospital at all with anything I saw.I did write this review because the young man who brought the food to his room most days was one of the best employees I saw there or anywhere for that matter. He was so paitent and caring. He took the time to treat my father like a human, looked him in the eye when he talked to him and took the time to listen. Maybe people think the kitchen worker is not an important job but this young man deserves to be recognized for his outstanding demeanor at work.something that I did not witness a lot of there.

From my personal experience they have care far better than that of St Francis... & NO... Im not an employee, just an honest day to day patient so Ive noticed the difference in hard work, effort & all around hospitality

Took my girlfriends son to ER this afternoon.I ask the security guard if there was free parking because I hadn’t brought money with me. The gentleman Behind the desk (I never got his name ) but he put his hand in his pocket and pulled out some cash and gave me five dollars for parking in the garage. I was so touched by his generosity and selfless act, goes to show you there are beautiful people out in the world and I will pay it forward to someone else . Thank you so much for really making my day.

Wednesday I came in with a breathing problem. The ER was slammed, but the staff did what they could to get everyone looked at. I had my tests pretty quick, and am very appreciative of their efforts.

Never, never leave a loved one in the ER. They tell you that you can call, however, if you try to call you will have a snippy operator tell you that the ER is not accepting phone calls with no reason why or when they will start accepting phone calls even though your loved ones RN told you to call them directly!!! Furthermore, loved one was moved to Cardiac ICU with no call to you and you were not made aware until following morning nearly 24 hours after first arriving at hospital. Loved one eventually passed away. Absolutely terrible service so never leave them, even when they tell them you can! - better yet find another hospital!!!!!

If there was a no star rating I would give one.Absolutely horrendous, Dad had surgery after which the nurse Liz was having a field day overmedicating him, stopped his food and fluids and was bullying me to push him into comfort care ( read :let him die) After we insisted they continue the treatment they agreed but he was dead in 2 hrs.Please do not send your Elderly loved one here, he will not return.

First time using Hartford Hospital and there Covid drive-thru testing centers are run pretty well. Call ahead or just show up they will take you. I have had multiple bad experiences with Saint Francis Hospital covid testing so I have to give credit where credit it due.

Admitting multiple patients with heart surgeries in the same room cant give best quality of care and privacy when you build up with others patients family in you same roomand the staff are the worst in give you information with visitation

They took care of me after i set off a firework in my bathroom

Treated with good care. Good efficiency.

My father was transported here after initially going to Backus Hospital. Due to the pending nurses strike, they could not admit him to backus.While under observation at Hartford, he asked for an MRI to be done on his knee/thigh because he could not life his leg at all. This fell on deaf ears. 2 weeks after his stay there, and finally getting into a completely different doctor, he got the MRI, which showed a ruptured quadracep....that has been trying to heal for over 2 weeks. He will get this much needed surgery to fix a major injury that should’ve been caught long before now.The only reason I’m giving 2 stars, is the staff for the most part took good care of him. Just missed that VERY important scan...

Excellent care in Emergency Dept., & Cancer center. Most docs & nurses are superior quality. Thank you.

I came in to the psychiatry unit on Wednesday, November 4th, 2020. I was the anxiety patient with the bright magenta hair. Your doctors and nursing staff that spoke with me were wonderful, as well as your crisis worker. I felt like a human being again speaking with them. As for the rest of the staff that arrived at around 7-7:30 am, completely unprofessional. Is the psychiatric unit the place to have a political discussion? No. I think not. You have a break room for that. You had one Trump supporter and the rest were Biden supporters. Irrelevant I know, but this is strictly so you can identify your staff members who decided to engage in such and inappropriate debate in front of patients. Your trump supporter was a tall man with curly hair, and one of your Biden supporters was a man wearing a macaroon face mask. The others were nurses that were female Biden supporters. One of your nurses decided that she didn’t like what your Trump supporter had to say, and like a child throwing a tantrum, decided to unplug your trump supporter’s computer screen. Macaron man didn’t like what your Trump supporter had to say, and walked away with his hands in the air. Trump supporter also had someone he was training on top of it. Very bad example to set. This election is already stressing people out to the brink of insanity. How do you know you didn’t have patients in there for that reason? I hear enough about this stupid freak show of an election at home, and I didn’t need one of those same stressors where I came to get help. Hire adults instead of bickering children.

I had a procedure done in same day surgery a few days ago and I was blown away by the treatment and care that I received. Although I was only there for a few hours, the whole process went smoother than I could have ever imagined. I was anxious before my procedure, and the staff made me feel at ease. The nurse who took care of me in PACU afterwards, Michelle, was great. Thank you Hartford Hospital for taking such good care of me!

If you go here be ready to wait. So not a bad idea to go if youre dying. it will take along time at their pace.

My mom and I arrived around 4:30 pm to the Hartford Hospital E.R medical services. After 5 hours in the waiting room, someone called us in. We walked to the back to be placed on a bed in the hallway. I asked if this was another wait time period or would she be examine in the hallway? Respond: Doctor will examine her in the hallway.A positive experience: someone in passing the hallway from housekeeping asked my mom if she needed a pillow because she noticed.Brought her a pillow helped her get comfy, covered her and checked if she needed socks. My mom declined the socks. Lastly, smile and rubbed her shoulder and hope you feel better. Its the small things that count. I will make sure to let her Supervisor know what a compassionate worker they have.Still waiting to be examine...

Worst hospital ever. Wait times in the emergency room are forever and doctors don’t care about their patients

First time I went I had been prescribed Azithromicin which says on the bottle you cant have with my thyroid issues, which I was diagnosed with there. Just this week I visited for an intestinal infection which turned out to be C-diff and they discharged me and never gave me a call on my test results telling me to come back in. The next day I went to the Grafton Aurora after losing 12lbs barely hanging on and they admitted me and I felt better 10x a couple days later. I wouldnt take my dog to this Aurora facility. Ill drive 45 minutes to Grafton or Oconomowoc from now on.

I went there to the ER once because I broke my ankle and they instead tried to force meds on me by locking me in a room. Dont trust this place because they may harm you with addictive drugs. I dont want anyone forcing anything on me. I guess thats how they make money. I couldnt even get a real doctor until complaining for many hours at which point the doctor who offered no assistance with my ankle allowed me to leave.

Best hospital around doctor nurses PCA housekeeper everybody they just go out of their way to help you Best Care in a Hospital in the Connecticut

My most recent stay from a colonoscopy gone awry from the butcher/witch doctor Ikepeazu in West Haven, CT. Steer clear of this guy. Ive been suffering for 12 years and been hospitalized 14 times total thank to him screwing me up!!!

Drove an hour and Went to go pickup a patient after the hospital said they were ready to be released and then after waiting 10 minutes they changed the decision and wasted 2 hours of my time. Patients nurse/doctor was was incompetent they couldn’t even make a phone call to inform me while I was on the way.

My best friend is there for 4 days with no food and water. I’m his emergency contact and for 3 days I can’t get any information about his condition. Every day when I call the nurse is telling me that the doctor will call and I’m still waiting! Yesterday during my visit this same thing, makes me very sad when I see my helpless friend crying.

I was admitted in emergency in critical condition last two weeks. The ER staff was very knowledgeable and gave me all kinds of necessary tests to effectively help me get well. I am grateful to their detail orientation and caring.

Forced me to stay over night and didn’t allow me to eat solid foods after I expressed if I didn’t eat solid food I’d be sick (the reason I came in). I have expressed I do not feel sick anymore and I was just sitting in a bed for nothing. I also told them how anxious I was getting being here and they told me it didn’t matter. Horrible hospital not accommodating or nice at all.

I am not a fan of hospitals, the doctors office, or taking medication, so when I got pregnant with my first son I was terrified of being in the hospital and under the control of doctors. I felt that I would not be able to advocate for my own body against their judgments and that they would do what they thought would be most time efficient to get me in and out of the hospital without much care or consideration for me or my growing family. However, after my experience at Hartford Hospital my views on the medical industry have completely changed and have been restored!I was in awe of the care I received at Hartford Hospital in both their labor and delivery, and postpartum units! Even though we worked with a rotating shift of nurses, doctors, and aids (which I imagined would be very difficult) everyone, and Im not exaggerating when I say EVERYONE, was so considerate of what my husband and I needed while giving birth and while learning how to recover from our labor! And each team member transitioned so well to the next!Each person we worked with was knowledgeable, could answer our questions, was professional, and extremely kind! Both the doctors and nurses never pushed what they thought was best, but were VERY considerate of what I wanted during labor. I never felt pressured, but was always offered many options. By the end of our fourth day it felt like the staff there were family members! The lactation consultants did everything possible to make sure we felt prepared and confident leaving the hospital. Everyone reassured us that we were not alone and made the transition from our wonderful hospital stay to back home very smooth! I could not be more happy with and thankful for the beautiful team of people that worked to bring my son into the world! It really took a whole village to birth our baby boy and Hartford Hospital was the perfect place!

I would highly recommend Hartford Hospital!

I participated in the Scrubs Tour at Hartford Hospital, and it was an educational and truly inspiring day. The physicians and senior leadership drive every decision based on quality of care for the patients. After seeing the details of almost every department in the hospital, I can attest that you will receive unbeatable care.

This place saved my life a year ago, when I was airlifted to them from Rockville for severe pneumonia and septicemia. They did something called ECMO on me, which is what saved my life. Had I not received this treatment, my chances of survival were then about 28%. Had I received no treatment and stayed at home, they estimated I had about 12 hours left. So I am DEEPLY thankful for the doctors and nurses who worked so hard on me and saved me.I also wanted to reiterate that I had some very kind medical care workers there. My o2 deprivation, severe infection, and the many drugs I was on as well as being in a sort of medical “rest” (sedated enough so I was not aware of the respirator, which I am so thankful for) for a few weeks meant I was not lucid when I came to. I realize I was a very difficult patient, as I didn’t understand why I was there, what happened to me or what was going on. For the most part the nurses and drs were kind and helpful.I did have a few nurses and medical assistants who were not just unprofessional but literally cruel. Especially considering my state of mine and what I had lived through, this is unfortunate. To these medical professionals, I would like them to be honest with themselves and ask if they truly enjoy their jobs. If they do, that’s excellent. But patient care is #1, and if you’re going to be aggravated by people who are at their most weak, confused and deeply vulnerable, please don’t have this job. No one as a patient deserves to be afraid or bullied or anything else by a staff member - especially when they already don’t feel safe because they aren’t aware of what is really going on around them.Overall I am glad I was here and the majority of helpful medical staff overruled those who were unpleasant (or down right vicious).My main recommendation is to have family or friends - anyone who will advocate for you - there as often as possible, especially if medication or your illness affects your behavior, thoughts or how you are able to communicate. I think this is true though for all hospital and medical centers. I ultimately feel they are medically skilled and that most of them have good bedside manner. But speak up about anyone who doesn’t/or who makes you feel uncomfortable!!!

Literally have been here since 12,have gotten my papers but oh wait!! They forgot my splint how nice. Thanks for caring for you patients oh and by the way I think gossip is way more important than us patients.

My experience was very positive. Our granddaughter was treated very kindly. The doctors and nurses were wonderful and very caring.

Hi all.Guys that go to the Covid19 testing center of hartford Healthcare in newington location need to watch out for anyone cutting in front them themselves ,Seems like the officer that works there doesnt really care. 😐

Its a hospital, do with it as you please

ER staff is rude; prefer to have personal conversations v. attending to their patients as if it is social hour. The LAZ valet is under staffed. Poor service all around.

Professional StaffCaring and courteous at all times.Nurses and Doctors, at all times put my needs and comfort, as their top priority. Friendly and thoughtful at all times

All doctors are very experienced and supportive. I was their for two major surgeries which went successful. Very good office staff too. But need to compromise on food as patients are restricted on limited diet. Overall Good experience.

I came there with my jaw broken in 2-3 places after being transferred from Holyoke hospital. Yeah my bite is still the same. Thank you for saving my life and my smile. 👍🏽😁

ER staff is very helpful and caring. They check you very well and make sure you are fit and fine before you leave. 5 stars all the way.