A family member has been at Arden House for over two years. The staff is very professional and compassionate. They keep us informed of changes in care. They’ve done a great job from the beginning of Covid until present.

My Aunt has been at Arden House for 2 years. She has always been treated with respect and dignity. In as much as I live in a different state, I am grateful that I can be comfortable that she is in a safe environment and is being taken care of. E.JB. Bowie

I wouldn’t send my dying dog here. Worst, dirtiest and UNFRIENDLY place I have ever experienced in my life.

My Mother is 94 years old an they have given her theBest care every day by best StaffEverything is looked after from feeding herTo keeping her clean and fresh an looking after her mental health as wellI made a Very good decision by having myMother enrolled at Arden House

The Admissions Department was so friendly,Very informative.Answered all of my questions and then some.The Business office explained in great detail all of the financials.Gave me complete one on one attention,And for that I am very grateful.In a few words, Good Ole Fashion Customer Service.

Toured the facility and they renovated it nicely. The rooms are big and reaidents seem happy.

Working with staff is always a pleasure They treat the residents well and with respect ❤️❤️👏👏

My experience with Arden House was very welcoming warm and friendly.very family orientated with a caring staff.

I visited my aunt at Arden House in Hamden Connecticut, and was exceptionally pleased by the clean and welcoming environment. The staff were very friendly and accommodating: The residents were happy and seemed well at home. I especially liked the fact that they took great precautions due to Covid-19, and made it possible for the residents to be vaccinated. I would definitely recommend Arden House to anyone looking for longterm care for their loved ones.

I am a healthcare provider who works in partnership with the Arden House staff. The staff is competent, professional and compassionate in their care for patients and families.

The staff and managers at Arden house are very committed. At this time staffing is been stretched, but they give all the have. Most of them view the patients as family and treat them that way. It is a peace of mind to know that your love one is been taken care with love and respect. That there dignity is as important to tha staff as it is to me. Every one plays a role and is essential in the care on my aunt. Thank you and God bless you.

We can’t thank Arden House enough for being a very active and compassionate part of our Hamden Community. They put together back packs filled with school supplies donated by their employees and staff members.They were gracious enough to reach out to Hamden Youth Center and offer us these much needed items for our youth.Arden House has combined all their efforts not only to keep their patients, and employees safe through this unimaginable time....but, also able to reach out to our community and offer help to our youth.We appreciate ALL your thoughtfulness and generosity, you are truly an inspiration to ALL of our Hamden Community!! Prayers and best wishes to ALL!!Chris BuecheleHYC Program Director

We love this place! My grandfather was there on the the Dementia unit. The CNA’s and nurses took really good care of him until he passed away. We could have chosen any facility but we felt comfortable with the staff and care right from day one. Arden House is top notch!

My Mom was. Patient at Arden House from mid February to early June when she passed away. She spent her time in the Hospice Unit where she was given remarkable care. The nurses and aides were fantastic, making her feel comfortable and doing whatever they could for her. It was very reassuring knowing she was taken care of when because of the pandemic I could no longer visit her.

My grandmother was a patient at Arden House. Every time I visited her shewas happy and joking around. She made friends with the other residents and loved the staff. Nash and Marie were so good to her, always there forwhatever she needed. The nurses were wonderful and she received suchgood care.

Arden House is a wonderful facility. From the admission process, which was very welcoming and simple, to the compassionate care they provide, the excellent nursing and medical services, the rehabilitation staff.... i just can’t say enough. I would highly recommend it for your loved one.

Arden is a wonderful place! The staff members are always polite and there is a real sense of family. Over the years I have visited the building many times and can honestly say this place is wonderful. Yes, it could use a face lit but the care is exceptional.

This place desrvess a zero and my dad is in the hospital because of them. the CNAs are tired and burnt out by a facility that overburdened them. That is never an excuse to neglect your job or patients. These are their homes they cant help that they live here and have aging needs. My dad couldnt do some things for himself so they just let him sit in silence without services while he had a serious infection. Absolutely not okay Ill be calling APS

The staff is fantastic! The decor may need to be up dated but for me its about the care. The staff works hard to keep our loved ones safe and the do a great job! Keep up the good work Arden House!

My mom has been at Arden House now 3 times. She had surgeries on her feet that required her to be in bed and be cared for and to receive physical therapy, she did well under the care of Arden, then she went home for 2 years and now has returned for long term care during these difficult times and the staff has been really caring to my mom and they remember her from before. My mom says she loves everyone there and has made friends with everyone who cares for her, we talk on the phone everyday. My mom depends on hoyer lift for care and it was really difficult to get this 24/7 care back at home for us.

I have been working in long-term care as a Registered Nurse for over 21 years and I love the compassion and dedication that the staff at Arden House has for the residents as well as each other. A great place to work!

I had a good exerence

The staff is very caring and compassionate! My grandpa got really good care there!

My sister was there for about two months.. she died in December but not because of anything Arden House did... my sister was very ill.. but when she was there.. I observed a lot of staff not answering the call button when we asked for help.. nobody was at the nursing station and mice’s running around... now I know it’s a old building but it can truly use a upgrade.. overall the staff was friendly.. I think if you show more caring towards the residents the place will be better.. I don’t want it to shut down but make good changes.. I wish everyone luck..

The staff at the Arden House are very good. They were easy to work with and always available when I had questions. They made my Father very comfortable and he was taken care of respectfully. They are a very caring and compassionate group. Im thankful for such a good experience during a very difficult time. All departments from administrative and financial all the way through the staff on the floor were exceptional.

I have a cousin living here. At the beginning we as the family was so happy because it was better than Regal Care in New Haven. But now we have a change of hearts. Unfortunately because of the covid-19 we cant visit him in his room but we FaceTime him all the time and see and hear how hes being ignored when he needs a cup of water and how they shut the door on him because hes screaming his lungs out for attention, mind you he has a very bad heart. When they leave him hours without changing his pooped diaper or giving him a bath. This place is not a good one.

I have worked at Arden House for almost 10 years and its a wonderful place! The staff is caring and courteous. The care that is provided is fantastic! I have had a few family members at the facility in the past who have been very happy with their care. We all know that there is no place like home but when you need impeccable care, Arden House is the place you want to be.

I have been a resident here for over 4 years and due to my health I need to be in a nursing home. I enjoy all the facility has to offer, how the nurses and the aides treat me and the weekly entertainers. I am a Veteran and I was recognized for my services last year at a ceremony with all the big-wigs. I cant complain as I consider this my home.

As a clinical service provider in the field of wound management, I have had the privilege of working with Arden Houses excellent nursing team since 2013. The Infection Control Nurse is clinically knowledgeable and has always coordinated the best care for her patients. With her personal commitment to excellence in care, she serves as a bright example of true patient advocates. And I am proud to be her colleague.

I have been involved with Arden House for over 10 years. I have seen much growth in the last 4 years, the residents are happy, clean and have many activities to do on a daily basis. The facility itself can use a upgrade, however, the longevity of staff makes it feel much more family oriented. I will be devastated to see this building close. Genesis and the State should see the strives made to pull this facility back together after some administrative set back some years ago. Patrick came in and set a president that continued to strengthen, encourage and set a standard for how management should play a part in the everyday lives of their residents. All Administrative and clinical staff I have encountered are happy to interact and care for their residents. I have been in far worse facilities that should be under this same scrutiny. Arden I love you.

I had a family member at Arden House. The staff was very thoughtful and professional.

My aunt was very sick but Arden House helped her get better Ty

I, M. McDavid, am very grateful for the team who worked with my Uncle during the outbreak of this Pandemic Covid-19. My Uncle John McDavid was truly cared for during this time. I was overwhelmed, scared and worried! Because at the same time in NY the Pandemic was at its peak. But the Nurses at the Arden House at 850 Mix Avenue, Hamden, CT really are the Heros. I called 3-4 times a day asking questions about my Uncle Johns health. Nurse Opal was my first contact, she went above and beyond using her phone at a distance, putting it on speaker to at lease allow me to hear my Uncle voice, Nurse Cheryl, who would also give me regular details as to my Uncles progress, and Nurse Erica, who I was told that my Uncle responded very positive to her, they ALWAYS were kind and tried to give me as many detail and keep me up to date on my Uncle. I know they ALL were very tired and stressed out!. I am very thankful for them ALL, who cared for my Uncle as a family member because I was not able to come to visit to be with him and to let him know that I his Niece, and my Aunt his Sister, Evelyn in (Wisconsin) were very concern and we were there in spirit with the Nurses there. They ALL cared for him as if he was family. All of the Nurses that cared for John McDavid. They are ALL TOP SHELF. STELLAR!!! If 5 Stars is the most I could give, I would give 6 stars * * * * * *. M. McDavid

My uncle lives here n they attend to him real good. Everytime I visit hes up n well. Dont have any complain. They take good care of him. Everyone is respectful. Never had any problems. May God bless them all.

My aunt has been at Arden House since the fall of 2016. Staff treats her like family. My family and I are very grateful of the staff, we fill that staffing should increase during meal times. Overall staff are caring, professionals and very patient. Thank you 4 CD. Management seems to be on top of things, they are available and cortiuos.

I would like to thank the staff at Arden House especially on the 2nd floor Hospice Unit . My father Girardo DiBi went in and immediately was treated with open arms and respect . During this Covid disaster I would like to mention a couple of people that went above and beyond the care of my father, Cynthia and Vannesa where Outstanding Professionals . They made us feel So confident and relieved that father was here . Again thank you for the care and love you showed our family . Thanks again The DiBiagio Family

I have been going to the ArdenHouse for years visiting friends who were and are living there. I am impressed how well my friends were and are cared for by the staff. My friends living there can no longer attend church, so we visit them and they are pleased with the care and attention they are getting. I hope never to live in a nursing home but if I must live in one, it will be the Arden House.

While looking for a nursing home for relatives of mine in the area, I have found Arden House to be superb in everyway.Elim Park, The Willows and others do not compare to the care that Arden House provides. Very impressed!

I moved in to the Arden House in February and I am very happy with everything. I am looking forward to going into the large courtyard when it gets warmer. Also, the in-house Arden Café is great to visit for snacks and treats.

I am the Resident Council President. I love the staff and the facility as a whole. The Recreation programs are great! Lynn the TRD is wonderful. The aides give me great care and all the office staff are fabulous - like Phyllis and Janet in the Business Office and the Receptionist Kidra. The only reason I gave a 3 star was the food needs improvement. But they are putting out a new menu, so hopefully, it will be good and better.

Therapy staff was outstanding, very patient, very kind and considerate of patients. Would highly recommend this place to anyone. Thank you all.

This nursing home is where my mother suffered immensely due to a lot of chaos and confusion that transpired at the Arden House on a daily basis. The staff is negligent and unprofessional. The food is horrible and tasteless. My Moms roommate was physically abusive to her that caused bruises on her that were obviously not of a concern to the nurses who were in charge. If you are considering have a loved one reside at the Arden House; please reconsider.

They treat my father wonderful. Great staff. My dad loves the food.

Every place you go has its good things and its bad things...but no place is as good as home. My uncle says the aides at Arden are really good to him. Hes been other places before this one and he would never go back.

When I worked there as a Social Worker, I loved working for the residents and advocating for them. As far as everything else. Ill keep to the old adage of if you dont have anything nice to say dont say anything at all.

Everybody has been very nice. I cannot complain about anybody. I enjoyed my stay.

I have a cousin that lives here and has for a long time. He LOVES it at Arden House! He has made many friends since he has been there with fellow patients as well as their families. The staff treat him as if they were his family and would do anything for him.I see some comments on here that paint a different picture than I just did...but maybe its because those people that are writing them are LOOKING for something to complain about. Just remember you cant always go by what others say, they may have their own agenda??!!Go see the facility for yourself...dont go by others opinions.

The administrator is a hands on manager and is always available.

I cant believe all of these good reviews my dad has been here a month and he says the staff is ok but some are mean and it smells like urine on the 3rd floor from what Ive seen they havent given him one of his meds for 2wks now they promised him everyday its coming but theyre lying Ive called left a msg to micheal blake 3 days ago and the charge nurse to call me back and tell us whats going on with the meds no return call still hasnt had his one medication to me seems like they dont care im being honest just want my dad to have his meds i wouldnt recommend this place at all no communication and the food stinks they make up anything to give these people and give it in the smallest portions breakfast 1 egg 1 piece of toast and lunch a bowl of soup it had hot water and 3 elbow noodles with a few pieces of collard greens never heard of collard green soup smh

Nope. My father got multiple infections there that went unaddressed. Difficult to get correct information from his nurse. His doctor was very condescending. Forget it.

Ive had family members stay at Arden House and have always had a good experience. Its not home, but its the next best thing if you have to go to a facility.

My grandmother spent her final years here. When she lost the ability to feed herself, her tray would be left in her room and removed untouched. We had to hire an outside caregiver to feed her when family could not be there to do it ourselves. Her belongings were repeatedly stolen and nothing was ever done about it. Family meetings with the head nurse and administrators were unsatisfactory and infuriating. I cant begin to list every instance of neglect and abuse we experienced and witnessed others suffering. Judging from the reviews, its clear that there has been no improvement in the years since my grandmothers death. Do not entrust your loved one here!

Ive worked at Arden house for 12 years now and Ive seen a lot of ups and downs but I truly feel that the new Administration Patrick McDonell and Michael Blake are in the process of turning things around and I believe Arden house will be a better place because of it

My husband Joe suffers from Dementia and Alzheimers and was admitted to Arden House after a long stay at Yale New Haven Hospital.On the day that Yale told me it was time for Joe to be discharged to a Skilled Nursing Facility I frantically drove over to Arden House so I would be there to meet him.Upon my arrival to the nursing home I was greeted by lovely woman with a great big smile and suddenly I felt so at ease. The Administrator Patrick McDonnell was in his office with the door open and when I asked to speak to him while waiting for the elevator he invited me right in to his office and stopped everything he was involved in and took the time to speak to me.When I got to the secured dementia unit where my husband would be admitted to I was again greeted by some of the most comforting people...from the housekeeper Jimmy...to the CNAs Angie, Rashida, Cynthia, Marilyn, Burt...to the nurse Malila...Everyone was warm and welcoming and completely willing to take the time to explain to me what was to come, what was to happen next...they took the time to answer my questions and reassure me everything would be ok.See my husband Joe has dementia...He can no longer focus on things, he can no longer interact with others as he used to, he gets agitated because he cant express what he wants anymore...The recreation department (Kristen) is so calming when he is having a hard day, or is frustrated because he just cant get it out...You tell me, How many nursing homes have residents up at 8 or 9 at night and are interacting with them? Engaging them in something to keep them occupied because tonight might just be one of those nights that they may not sleep?The residents that live on the dementia unit at Arden House have come there by no choice of their own. Many do not have visitors very often and so the staff become their family. My mother in law and I visit Joe every day and we see what a blessing the staff at Arden House have become to us and Joe.A 20 minute visit isnt enough to tell the story of what these wonderful people do for all the residents. Sometimes staff might be helping someone who needs some extra care and your loved one may have to wait a moment, you should realize it might be the other way around next time and your loved one could be the person in need of extra care.A special thanks to Kathy (unit manager), Janice (social worker), Nancy (financial counselor) and Michael (Director of Nursing), the staff at Arden House is wonderful, and I am forever grateful!

I have had belongings disappear from my room here. I am disgusted and do not feel safe where my belongings are stolen.

The place is disgusting. they do not take care of the people there. it smells disgusting. do not put your loved ones here.

My family member arrived mid afternoon on a Tuesday. Wednesday evening I traveled 45 minutes to visit and he didnt even have a cup or a pitcher of water in his room. Unable to move, I am sure that there is going to be a serious problem. I am looking to move him to have his last days in a human fashion.. Shame on them.

You should be so ashamed if you ever leave a loved one in this building. I dont care if its over night.

Nice people

The cnas are rude.