My cat porkchop got the rest of his yearly shots today from the fine employees of this establishment less than 10 minutes he was in and outI could not be more satisfied with the customer service and location!

Weve been at Spring Glen vet for 3+ years, initially for our first rescue puppy and more recently for our second rescue. Both dogs have had minor health issues that crop up and Spring Glen has been there 100%. They are extremely responsive our our needs and very helpfully have an electronic system and communicate quickly via email. Dr. Mags and the crew spend time teaching us about our pets health issues, which is so helpful. Were so happy to have a local vet who cares!

I was given a recommendation to try this Veterinary Clinic out for my pet. Coming from an already unreliable veterinary practice my first step was to read the reviews from your clients.I must say that although the negative responses dont outweigh the most positive feedback I am shocked in the manner of the responses back to the families that were not happy with your services.I have been a Supervisor in Customer Service for a major corporation and I never would have tolerated anyone speaking or writing back to any unsatisifed customer in such a manner.If you agree with what the customer is saying or not the best response would have been we are happy for the time we had to care for your pet, it is very unfortunate that you have decided to leave and find other services we wish you well.You have enough good reviews to over shadow the few negative comments being posted. Ive decided to look elsewhere I wouldnt want to be spoken to in this manner should I not agree with something and have to ask questions or not agree with the care of my pet.

The attitude from the front desk makes or breaks a relationship. Which is unfortunately why we are leaving this facility to seek out another. When a situation arises where a customer is clearly upset it is the CUSTOMER SERVICE job of the front desk to assist an unhappy customer. Not retaliate with an attitude. Extremely upset and will not be returning to this facility which unfortunately I have been bringing my dog to since she was a puppy. Such a shame.

As always the staff at Spring Glen Vet is super friendly and very accommodating. They understand my dogs and treat them well. My Griffin had to come and get blood drawn after he didnt cooperate with the specialistHe was in and out without incident and Dr. Mags followed up with me on the results. I recommend Spring Glen whenever someone is looking for a vet recommendation.

Not knowledgeable veterinarians . Poor assessment skills and misdiagnoses. Horrible experience since Dr. Cohen left. Doctor wanted to run unnecessary tests and MRI on senior dog for a condition that is not treatable. Gave my dog medication which made her rear legs temporarily paralyzed . Try to Defend himself by saying that medication can make a dog drowsy. The dog was completely alert, but she could not move her rear legs for 2 hours. I never gave it again. Not trustworthy doctors, Veterinary Techs are kind and caring.RUN!! Look elsewhere.I never gave a bad review to any business or a person, and there are many reasons for that. Your focus should be the patient and not the owner. Besides your incompetence, and lack of compassion, you are also capable of spreading lies and I can’t allow that for the sake of our furry friends and their owners.There is no financial difficulties here, but rather a genuine concern that you are not capable to medically treat my furry family members. You said that my 11 yo GSD looks horrible, your statement is far beyond of unprofessional , but also cruel and grossly inaccurate. I would never give statement like that, unless I suspect abuse or mistreatment. Your statement was aimed to make me feel bad and had nothing to do with my dog wellbeing or the truth. These photos are taken the same day of my appointment with you. Let the public judge about looks of a 92 pounds , 11 yo GSD with severe and chronic dry eyes and progressive degenerative myelopathy, which btw you never diagnosed, but rather misdiagnosed with arthritis. She probably has that also, but that is besides the point. You DID recommend advanced imaging such as MRI or CT scan, despite the fact there is no tx for her condition but rather confirmation, which I decline to do You never recommended physical therapy or any kind of assistive equipment to help my dog. I can go on and on, but I am not going to. Let the public know the truth and judge the way my dog looks. My dog was a patient of Dr. Cohen since 2010, and we never had any issues. Think about that Dr. Maglailola.

Dr.Mags is great. We have been going there for 3 years with our pug and couldn’t be happier with how he and the staff take care of him.He is very knowledgeable, spends a lot of time with you and just is a great guy who you can tell really cares about animalsThe clinic is doing a great job with the pandemic

I have never once had a negative experience with Spring Glenn.It is clear that they care very much about your fur family and will always give clear, expert and compassionate advice.I highly recommend them to anyone who wants the absolute best for their fur family.

Very impressed with Dr. Mags and the staff. I brought my two kittens yesterday for the first time, and will now consider this place (and Dr.Mags) as “our” vet.I was a little confused about the intake process now with Covid, but now I know to wait in my car instead of outside in the coldWaiting for someone to open the door!All together it was an excellent experience.

Great Veterinary clinic!! I’ve been bringing my 2 cats here for the past 7 years and it’s always a great experience. The staff is friendly and genuinely cares about animals which makes it a great experience for the pets and the pet owners!

I cannot speak highly enough about Spring Glen Vet Clinic and particularly Dr. Mags. I moved to North Haven 3+ years ago with my American Bulldog, Bruno. Having come from a much larger, corporate vet in the Hartford area, I was looking for a smaller, private vet to establish a relationship with and get a more personalized experience for my aging bulldog as he entered into his senior years.Spring Glen Vet Clinic gave me just that, and Dr. Mags exceeded my expectations in the care he gave to my Bruno, starting with the very first appointment where he wasted no time in getting down on the floor to perform his exam at ‘dog level’ to make Bruno feel at ease.As Bruno continued into his senior years, he developed severe heart issues and other health related problems. Dr. Mags was on the phone with me many nights, answering questions, and talking things through. I feel like he truly became a partner of mine in Bruno’s care, and together we discussed options and formulated a plan best suited to keeping Bruno happy and pain free as long as possible.My husband and I recently had to say goodbye to our beloved Bruno, which was by far one of the worst, most painful days of my life. Having Dr. Mags by our sides during this moment was comforting because we knew that on every level possible, he genuinely cared. Someday when our hearts have done some healing, and we are ready to bring a new 4 legged friend into our lives, we will see you again Dr. Mags!

There are reasons I drive an hour to see Dr. Mags after moving from New Haven. He is super compassionate and has a great personality (and actually loves my cats as much as I do). He also has a way of explaining in an understandable way whats going on, what processes/procedures entail, and whats truly necessary (read: he doesnt suggest things my cats dont really need and always gives options to limit costs). Theyre the best staff in-person and over the phone, especially Kayla, who I communicate with the most - always helpful and friendly. Last month, one of my cats threw up during the drive and I asked the vet tech who took them from my car for a few paper towels. He came back and insisted on cleaning the mat for me - like, insisted and would not let me do it. That was above and beyond and prompted me to write a review. They really make the experience of going to the vet as stress-free and affordable as possible.

No shame on you both! I am well within my means to express my opinion about my experience (just like you)- for you to invalidate our experience and shame us for expressing our first ammendment rights to freedom of speech is most shameful. You may believe your receptionist was calm and collected on the phone but i did not see it that way- throughout the entire call I could hear Dr.Mags screaming in the background.Regardless of the past unsavory encounters you conducted yourselves in an equally unsavory manner. And your response to my review is frankly petty and expresses just how insensitive you people really are. Get over yourselves and the power trip youre both on. Youre supposed to provide a service, not a judgement.Mags and his wife (the receptionist) were both very rude and unprofessional. After a couple of unsavory interactions they refused to see my cat, they defended that they were well within their rights to refuse service to us and that we should take the cat to the emergency hospital. I would not recommend this vet to anyone, they are untrustworthy and just plain rude. My cat of 15 years is towards the end of his life and were trying to make his last days comfortable- in refusing to see us and keeping us waiting they wasted the precious time he has left. I have no respect for these people as they clearly dont respect their customers and patients.

I LOVE this vet office. Its right in my neighborhood, so my pup and I can usually walk to the office for our appointment! They are incredibly welcoming and have been fully accommodating. After adopting my dog I had a lot of questions and they took me in as a new patient the very next day. They are always available to answer my questions and constantly are reassuring me when I have concerns.They are GREAT with Kali my dog, Dr. Mags is incredible with her and is always willing to slow down and explain things until I fully understand them.I was nervous about getting my dogs prescriptions during quarantine but they made the process very easy. I would recommend that anyone bring their beloved pet children to this office!

Excellent staff and care for your pet. Very knowledgeable and kind and have great communication and transparency. They work with you to develop a plan of care that best suites your pet. I highly recommend Spring Glen Veterinary Clinic

My first visit at Spring Glen Vet with my cat today was really positive. The staff were all very friendly to us both and Dr. Cosgrove was tremendous in explaining all my options in detail -- transparent, knowledgeable and courteous. Im so happy I found this clinic.

Dr Cosgrove and Sophia were each in turn so helpful and treated me and my cat Baby with genuine care. This was my first trip to this veterinary practice and I will definitely return and will spread the good word amongst friends and family. Thanks so much!

Unfortunately, my dog and I are moving across country, and (he) will no longer be a patient here. But before we go, I wanted to reach out and thank everyone at Spring Glen for how kind and caring you have been not only over the last year but also during this difficult and scary time of quarantine. Havoc and I have loved seeing you all and receiving care at your clinic! I can only say I wish we had known about your practice before the start of my final year here. All the staff here from the techs to Dr. Mags have been entirely considerate, kind, helpful, informative, and above all genuinely caring about the health and wellness of my dog. Thank you, thank you, thank you!I genuinely believe that if you know about this place youd be silly to take your animals anywhere else! They have incredible hours; a clean, nice office; a dedicated and kind staff; fair prices, and a charming, disarming, welcoming attitude. I have never left here without a smile on my face, and even my dog who always loves the vet has never left an appointment happier! I love this place and am very sad to be moving away.

So glad to have discovered this place when I adopted my first dog, a senior rescue with chronic illness. Dr. Mags sat on the floor with Andre during the first appointment to do the exam where Andre was comfortable and spent a lot of time going over his issues and needs and options and was understanding and realistic about my financial constraints. Over the following months the staff and Dr Cosgrove were great-- always willing to answer questions by phone or email and I have yet to meet a staff member who is not kind and helpful. when Andre had to stay for the whole day for a test Kayla and the tech staff put up a gate to make a little area for him with them at reception so they could keep him company instead of leaving him in a cage alone to bark and be afraid which reassured and meant the world to me and my blind, older, sick dog who had been neglected by pervious owners.When Andre suddenly declined and we had to put him down at Central Hospital Dr Cosgrove still answered my email at 8pm on a Friday night to talk me through what might have happened to my baby and was so kind-I still remember him saying you always did right by Andre and how that was exactly what I needed to hear at that moment. He was so kind and helpful and spent a good deal of time with me on the phone- and they made no money on the event as my dog was seen elsewhere. They even sent a sympathy card.I was happy to be back with them when I brought little Murphey into my home and they have continued to be helpful, compassionate and patient with my sometimes-neurotic questions and concerns. When Murphey was injured they worked him in to be quickly screened to determine what he would need next immediately and only charged for a tech visit. I found their pricing to be equally or often favorably comparable to other practices when I was first looking for a vet and since then I have always been 100% confident that they put the wellbeing of the animal first, period. They are not looking to soak you when they recommend things (and usually the most expensive things are done elsewhere anyway). Dr Cosgrove often references research he has recently read and both docs seem to stay up to date and take genuine interest in the animals.TL;DR: knowledgeable, compassionate, great staff who have your pets best interests at heart. Sensitive and helpful to prioritize based on financial constraints.

As someone who just moved here I was absolutely thrilled with the service and so put at ease. I’m so thankful for their help with making my pup feel comfortable and safe.

Such an amazing office. The staff is fantastic and both Vets are thorough in addressing concerns, answering questions, and great with my cat! I also found them to be very straight forward when recommending any treatments and never tried to push anything on us. Their prices are so reasonable as well. Both times I have brought my cat I have been very satisfied with the visit. 10/10 would recommend!

I had a very negative experience at Spring Glen Vet. Dr. Magliula said my cat had a heart murmur, high blood pressure, and an enlarged heart. He also strongly urged a $750 cardiology consultation to determine treatment for the enlarged heart. The consultation revealed that my cat didn’t have any of the conditions diagnosed by Dr. Magliula. The cardiologist said the false positives were likely caused by stress, which made sense to me. I was very relieved to find out my cat was healthy after waiting 4 months for the consultation, but I was also very frustrated since I had specifically told Dr. Magliula (when he said she had a murmur) that my cat had been very agitated in the car. He changed the subject, then advocated for the test whose results incorrectly indicated her enlarged heart. He later prescribed medication based on a blood pressure check done under clearly stressful conditions, which led to a falsely high reading. Obviously, I wish I had trusted my gut about the murmur and left right then. Remaining was an expensive and anxiety-provoking mistake.Edited to Respond to the Owner’s Response:As with your non-response here, the phone call it references failed to directly address any of my concerns. It was unclear to me why your wife was also on that call since I don’t know her and presumably she did not care for my cat. Immediately after I agreed to speak with you, she declared that the phone call was being recorded. (Fine with me.) Her interjections escalated an already tense situation into one that was completely unproductive. You both mischaracterized elements of my email, even after I explained them (although I don’t think they need explanation). I stayed on the call for as long as you wanted to talk. Make no mistake, that call was the reason I decided to post a review. Izzy and I appreciate your best wishes.

This is an amazing vet! We are endlessly grateful for the care they provide our cat. Many vets have sent us away without seeing her, making us feel like we did a terrible job raising her. Kayla, Dr Mags, and the rest of their staff welcome us with open arms every time. Dr Mags reassured us we didn’t do anything wrong, that she gets fearful and nothing is wrong with that. They go above and beyond to truly provide individualized care.

Very caring and attentive, they did their best to calm my nervous puppy when giving his vaccines.

This is my first experience with a veterinarian clinic l had a dog when I was small and my mom did everything So this is new for me and spring glen veterinarian clinic made it very easy thanks you guys for making me and my pupps life easier

Great vet

We rescued our dog, Honey, just as the COVID pandemic began, but Spring Glen staff was still there for us to help get her vaccinations current and help diagnose her allergies. They also followed safety precautions with curbside service, to maintain social distancing while providing great care to Honey. As first time dog owners, they have been amazing any time we call with a question. Honey has always come out of her appointments calm and happy, so we know they treat her right. Highly recommend them as the Vet of choice for Hamden residents.

Genuine love for their patients. Wish I used them sooner.

I’ve been taking my pets to Spring Glen Vet since 2003. Dr. Lawrence Cohen was an amazing vet. We loved him. Dr. Mags took over his practice several years ago and he has been nothing but amazing. He cares for my entire family’s kitties. He has helped us with introducing kittens into our homes, diet issues, injuries, and end of life care. He is incredibly smart, experienced, and kind. I will never go to another vet. Dr. Mags is the best vet I’ve ever known. You will love him and love the care and attention he pays to your pets as well as to you personally.

Highly Recommend...if I could give 12**I would....very professional...kind ,caring, compassionate, understanding, supportive...treated with dignity for myself and my critically ill pet MEEKA...THERE ARE STILL HUMAN considerate Veterinary Drs out there...who arent looking to soak you or make you get a second mortgage...the experience was difficult to lose a pet..this Dr went above and beyond any Vet Ive been to in 50 yrs..the reception through clinical care SO SUPPORTIVE..THEY WERE A BLESSING IN MY DIFFICULTY...THAANK YOU

Dr. Mags is the most incredible veterinarian I’ve ever had the pleasure of associating with. From the first moment you meet to every time you see him, he will sit on the floor with your animal- pet them- talk to them making your animal and you feel at ease in his presence. There is no doubt of his intentions as you can see he is genuine with every single interaction you experience with him. Dr. Mags and his office manager Kayla (who is also his wife) are nothing less then amazing. They have never denied us services, regardless if the concern was big or small; how busy they were; if there was an unpaid balance, or any other concern, they still make sure they find the time for your animal to been seen. Dr. Mags has always been so honest, always presenting any and all options while explaining in detail what he felt was the best plan of care for your animal and why he thought so, but still taking into consideration your life style and financial means to help assist you, while keeping your furry baby’s best interest front and center.Dr. Mags is compassionate and selfless. No matter the situation he never rushes his time with you and is thorough in his examinations, explaining step by step so you can understand every action he is taking so nothing is a surprise. He is gentle and caring with your animal not only gaining your trust but most important theirs, where they are happy to see him no matter how scared they are to be at the doctors office. I had four dogs, two of which have now passed and he has been there for not only my animals but our family every step of the way. Loosing a furry baby is beyond devastating, Dr. Mags stayed with us with tears in his eyes and lovingly said his goodbyes along side us, giving us as much time as we needed and accommodating us in every way possible while we struggled with letting go during our final goodbyes. His actions alone during what was one of the most difficult times in my life will never be forgotten. I feel blessed to have found such such a wonderful organization and could never express how grateful I am for care he has provided to our family. I will be a remain a customer of this practice for as long as he is in business and will highly recommend his services to everyone. Thank you Dr. Mags and your staff for everything you do.

I have an adorable cat who goes completely insane if she feels threatened. Dr. Mags knows how to handle my high maintenance, nervous cat with compassion and humor. The staff at Spring Glen is terrific - friendly and welcoming. It is always a great experience. I am confident my cat is getting the best of care.

Dr. Mags and staff are so caring and compassionate toward my animals. I had been taking my two senior cats there, but they needed to be put down within the last two years due to problems related to aging. Dr. Mags was very thorough and diligent with their care, and respectful and compassionate when it was time to let go. Now Ive just adopted two young cats ( a mommy and one of her kittens), and they are set up already for a Dr. Mags check over. Thank you!!

I love this group. Thanks for doing what you do.

The staff were very nice and helpful. they were very helpful and had great prices. They offered deals and advice for us. Their location is a little bit tricky to figure out but not too hard. Their place is also a little small but their great work and staff makes up for that. Definitely would recommend going here.

I have to say the clinic is better than others i have been to. I transferred with my two cats and the staff there was more than willing to help me out . They also advised me to use care credit when i discussed my financial standing. Both cats were well taken care of by the doctor who provided great service and explained everything to me in regards of my cats health. The doctor and technicians work cohesively. Over all my experience so far has been great and would recommend friends and family to visit.

Update: As you can see by their response, it was a simple mistake and they are making it right. As a result, I have nothing bad to say about the vet and commend them and their practice for taking steps to fix the issue! Shows great moral character.Original post:First experience/visit was great! Very friendly staff and attentive to why I was there, couldn’t have asked for better. But second experience was a little different. Staff was still friendly and great. I was getting the second shot for Lyme disease when the receptionist told me my dog was due within 3 weeks for a Bordetella vaccine and heart worm test. We recently moved here and they had copied all of his records, a little confused as I thought he was up to date and nothing needed for some time, I agreed as I wasn’t positive and wanted the best for him. So a 30$ bill quickly turned into 150$. I was still confused and so when I got home, I looked at my previous vet records, all of which had been photocopied and uploaded into his chart; these indicated both of the add on tests/shots were not due for another 6 months (due in August 2019, clearly printed on his records). Although no harm was done, I feel a little cheated. Granted I should have looked at my records prior to agreeing, I went with the ease of it and had the tests done. Again, I want to say all the staff was very friendly and professional with my dog and I could not speak higher of the care he received. I’m hoping this was a simple mix-up but it did leave a bad impression.

So grateful to have such wonderful people caring for our fur babies. My dog was recently attacked by another dog and Dr. Mags and his staff stayed late in order for us to be seen ASAP. Every single person that works at Spring Glen goes out of their way to listen and love your animals as much as you love them. It makes such a difference, especially when youre worried and scared during more emergent situations. I cant say how much I appreciate each and every single person who works here and cares for our children.

I brought my cat here for respiratory issues. Dr. M was extremely knowledgeable and thorough, and great with my cat. Such a better experience than a big business chain. Can’t recommend enough!

This was my very first time at this office, and everyone that I came in contact with and spoke with during the visit, was nothing short of amazing.

This is by far THE best veterinary office I have ever been to. Dr. Mags and his staff are amazing. They were extremely accommodating and knowledgeable. Dr. Mags explained everything that my fur baby is going through, and everything that she needs, to the point where I actually understood it--he doesnt just give you short answers assuming you wont get it. Also, their prices are extremely reasonable, which is crazy because their care/service is better than anyone else. If you are looking for the best possible care for your fur baby, Spring Glen Veterinary Clinic is your answer!

We brought our cat, Jean Grey, in today for her first exam. Dr. Cosgrove and the rest of the staff were great. They were punctual, friendly, so wonderful with our cat and gave us advice on her care. We will definitely be going back and using Dr. Cosgrove as our regular vet for Jean Grey. Thanks for being awesome!

Dr. Mags and the rest of the staff are extremely caring and attentive to my dog’s needs and always take the time to answer my questions, including by phone and email when needed. It’s also easy to get an appointment. I’ve been going here for about 1.5 years.

In todays business world it can be hard to find a truly compassionate, kind, honest veterinarian. Many practices have turned to the big-box layout, where there are multiple doctors and high turn-over so you see a different person each visit.Spring Glen and Dr. Mags is different. Even after one visit, it is clear to me that the animals come first with Dr. Mags. He displays a genuine compassion for your animal companion and goes above and beyond to be sure you are well informed, satisfied, and getting quality treatment. The office staff is also extremely friendly and helpful.I would highly recommend Spring Glen to anyone looking for honest, high-quality care!

Dr. Mags and his team are wonderful and very dedicated. They work their tails off and really care about what they do. I would without a doubt recommend them to any pet owners. They are like family to us!!!

Wonderful experience! Treated my dog excellent and their bedside manner is amazing! Very clean and well kept...my dog needed staples removed due to a broken leg and Dr Mags and the team did a beyond amazing job!

We had a wonderful experience with Dr. Mags and his team! Our beagle is very nervous and Dr. Mags sensed that immediately. I was shocked with how well he handled her anxiety and he actually sat on the floor to examine her to make her more comfortable. Additionally, he went through step by step what he was checking and how he was checking. I so appreciated his gentle nature and detailed explanation. He was very patient and really took his time with us. And then today I got a personal follow up email from him confirming that I received all of the info I needed at our appointment on Saturday! Thank you Dr. Mags and team! We are so happy to have you to take care of our Lucy! :)

I had my dog neutered at Nutmeg and was concerned that it may be infected nutmeg gave me a list of re checks and I contacted spring glen. They told me to come right in I got there in a half hour and they took me right in . From the moment I walked into the door I was treated with such warmth ! I have been to vets where I am rushed and blown off or the vet comes in gives the shot and leaves. Dr. Zac was hands down amazing and I mean amazing ! From the second he came in he was respectful and listened to all my concerns with my dog . He took my nursing experience and asked for my thoughts and opinions and it was a discussion about my pets best interest and I have never had an experience like that . He spent a lot of time going over options and ideas and we even discussed other matters regarding my dog. I am very much a first impression gal and this place really made me happy ! I asked them to receive both my dogs vet history and made an appointment for both dogs for the next week ! My Chief also received two missed vaccines . I am so happy I met Dr Zac and his team members ! I would recommend to everyone !!

I have been going here with my 2 cats ever since we got them 2012 and 2013 I think. There is a new Dr and he is very knowledgable and friendly and always helps if we have any questions. The staff can also clip claws if you cant. I find that so helpful! They offer special foods and the location is great.

Very caring and compassionate staff. Well organized. Patient with me as a new pet owner!

UPDATE: Are you kidding me right now? When I first called about my dog not being able to empty his bladder, YOU stated he could come in and there would be NO CHARGE. Then, after each visit we started getting charged $80 a day!!!! You don’t think any normal person would question that??? I didn’t need Dr. Mags to look at him, I would have been fine with a vet tech just emptying his bladder, but Dr. Mags was not confident in his staff. Sounds like a personal problem? He did nothing but criticize us each visit and we were only grateful in the beginning because it was saving us from having to drive to Middletown each day. But then we realized Pieper actually cares about the pets they see and aren’t money hungry like you were. Believe me, nothing that Dr. Mags did during these visits were worth $80. He looked at the dog, emptied his bladder, told us we were horrible then left. Unless you’re counting the amount of time we spent waiting, there were no “hours” he spent with my dog during these visits. Dr. Mags had no right to question Dr. Hammond and the only reason my mother got angry is because you also overstepped your title and stated you were going to call animal control. How dare you.Kayla, the front desk secretary hung up on my mother when she called and would not answer the phone when she called back. Kayla just so happens to be married to Dr. Mags (what a match). Dr. Mags could not even put a catheter in my dog correctly and kept making him bleed and charged us an anstronimical price to catheterize him every day. Piper did it for less than $15 and never made him bleed, and actually, they taught me how to do it so we wouldn’t have to drive there every day and I never made him bleed either.Being in the medical field myself, I was very devastated knowing that his patient care was invisible. He treated my family like we were a bother with every phone call and visit we had. He would look at my dog and get visibly angry because we were “torturing him”. (All while my dog was wagging his tail and not crying in pain whatsoever).Although this happened a couple of months ago, I felt that it was important to share as I am still so hurt by the way this practice operated and handled this. The vet techs would roll their eyes at me and give me dirty looks because they thought I was such a horrible person for wanting to keep my dog alive.As I have found a new vet, I needed to type this to get my final closure. My dog has fully recovered and had a check up yesterday which verified that he is doing well. I never received an apology or follow up, which I guess is for the better, considering the choice words I would use if he ever called me.Summary:if you love your dog, take them elsewhere.Part 2 of 2.

Ive always brought my cats here. Very professional, knowledgeable, and kind staff! Dr. Mags is amazing, helpful, and not only knows his stuff but explains everything very well and clearly! I never leave with any unanswered questions.

I absolutely LOVE Spring Glen Vet clinic. I adopted my cat Kevin at 6 weeks old in July. I went into the clinic basically every other week with Kevin after I adopted him for various viruses and infections that came up. It honestly seemed to be pretty much normal run of the mill kitten stuff.Unfortunately, things took a turn after a while and Kevin started having issues that were very abnormal. It was clear that he wasn’t getting better. Kevin was having some serious digestive issues that were completely out of the ordinary for a kitten his age. I was very concerned, but Dr Mags was fantastic. During one of Kevin’s appointments he spent over an hour talking to me about what was going on and all of the possible things it could be. His concern for Kevin was so clear and everything he suggested was very clearly in Kevin’s best interest. We made decisions about Kevin’s treatment together, and I was very confident in every decision we made.Most recently, its become clear that Kevin has some lasting digestive issues. Dr. Mags has put him on a different diet plan and explained everything to me very clearly. Throughout all of the issues Kevin has had Dr. Mags has been extremely helpful, and the rest of the staff has become extremely familiar and caring toward him as well. To have a vet that cares for the well being of Kevin as much as I do has been amazing. I don’t know what I would do without this place!

Dr. Mags is the man. Great experience. Transparent pricing. Good conversation. What more could you ask for?

Spring Glen Veterinary has changed ownership in the past year with the retirement of Dr. Cohen, but the new staff under Dr. Magliula (Dr. Mags) is as dedicated to loving your pets as much as you do. Wonderful people.

Dr. Mag is great! He took cate of my dog of 17 years. I just had to have him euthanized and they gave me all the time to be with him afterwards.

Staff is caring and skillfull, Dr. Mags knows his stuff! They take the time to explain their testing and care . I live in the Hartford area but I travel south for Spring Glen Vet Clinic because they are the best!

I took my 10 lb pup here and was mostly satisfied. The Doc thoroughly explained the vaccine schedule and treatment plan, they took her in the back, and brought her back. Then the doc came back in and told me instead of doing the vaccine schedule as we discussed his tech gave my pup all of them she was to get over the next several months. They gave her a benadryl shot, apologized and sent us on our way. Thankfully she was relatively fine after the vaccine overload mistake but it made me a little weary of their attention to detail.This is also where my male kitten was neutered and it couldnt have gone smoother. I think its a relatively safe place for animal care just make sure they slow down and give your babe the focus they deserve.

They are the best vet we have every went to they love my dogs and take care of them very well

I will NEVER take my dog here! Im new to the area and my dog hurt her paw (though thankfully not badly) so I called Spring Glen after seeing some good reviews. However, the man I got on the phone was rude, abrupt, and unhelpful. He claimed that he couldnt answer basic questions like how much an office visit costs because he was new. Thats sort of understandable (though why would you have someone unable to answer basic questions manning the phone?), but his unwillingness to ask someone else for answers and the abrupt way he ended the call were unacceptable. Now because of his rudeness and incompetence I will NEVER take my dog here. Good receptionists are nearly as important as good vets. If you cant trust that the receptionist will answer questions and schedule appointments calmly, efficiently, and correctly, then how can you trust the clinic with your pet in an emergency?

Dr Mags is an excellent vet who really cares about your pet. Couldnt reccomend him higher!

Moved to Branford CT, but still make the drive to Hamden. Very friendly staff and engaging conversation.

Best Vet ever! So kind, understanding, and great with my dog. Dr. M and his wife are fantastic!!!

Amazing vet!! When we rescued our dog we were told about Dr.Mags and I am so glad we chose to go here. During our first visit my (scared little rescue) dog almost bit Dr.Mags, but instead of blaming the dog he acknowledged that he may be giving off bad vibes because he was late to work that day and had an ill family member. He then made extra care to do everything calmly and the visit went smoothly from there on. He also answered all the millions of questions I had for him throughly and thoughtfully. Some vets may rush you in and out, but Dr.Mags really seems to care about each individual animal. Also he doesnt force you into things you dont want, we told him up front that we did not want to give our dog Bravecto and he didnt argue one bit. Highly recommend going here!

Terrible service rude many mistakes wrong meds etc and in need of major remodel went cause was local, but terribly old and dirty office don’t do it your pet means anything to you

Excellent pet care by caring people.

So you send me the central Hospital for veterinary medicin, that charge me $750.00, incorrecty read their own blood work / misdiagnosed Sophia/ ignored her health history, perfectly healthy, active dog / and worst tried to scare us into believing my healthy 2 year old is near death and that I need pay $3,000 or she won’t make it another night... all because you couldn’t do blood work or administer an IV. I’ve asked you two times to return my calls, you are 0-2 . I’m coming in tomorrow to pick up her records. I’ve spent over 500.00 at your place. I have Strong concerns at your ability and willingness to take care of Sophia. In your diagnostic of her symptoms, not once did you raise thepossibility that it could be a side effects from the 4 vaccines you recommended my dog take which were all administer at your facility! You knew how hesitant and reluctant I was to give them to Sophia. I found an alarming amount of information about the side effects manifesting a year down the road, especially if the dog had pre existing allergies. Which you were well aware of Time stamp 02/06/2018

I felt almost intimidated about giving this one star based upon how aggressively and unprofessionally I read Dr. Mags respond to his other one star review. However, I decided to post regardless, because people have the right to hear about everyones opinions and not just the good ones.I got a puppy in late 2017 for Christmas, a rescue, from a local rescue shelter. I soon thereafter began the search for Vets. I started reading reviews of Vet businesses in Hamden, North Haven, East Haven, Branford, North Branford, Guilford and numerous others. Something stood out at the Spring Glen Vet and that was this name Dr. Mags. People seemed to rave and highly review him on this site. So my girlfriend and I decided to give it a go.Anyway, long story short we went to this Vet a total of (this is my recollection, but I am sure Dr. Mags will review his records and correct me with facts in his rebuttal if I am wrong) 3 times. Every single time Dr. Mags was no where to be found. I never even met this locally loved and infamously well reviewed guy. There was some other stand in woman there who I do not recall her name or what her role or position was in the company. So that was initially very disappointing that in the span of 3 visits to Spring Glen Vet not once was Dr. Mags available.The first visit I was not in attendance, and I write this portion of the review with my girlfriends first hand account.We came to get the final round of the distemper shot. (Dr. Mags check my facts please) This woman put tremendous pressure to get more shots. She ended up giving our puppy 2 additional shots. My girlfriend went in unknowing and uninformed about shots and this Doctor put pressure and used fear to insist that the puppy be given 2 additional shots. Also, she encouraged that the more shots you get the more money you can save by bundling. I find this sales tactic to be bullish and unprofessional. This appointment ended up costing somewhere around 150$ or more dollars. (Check me)The next appointment I attended alone. I had some worry about my dogs condition as they had tested her poop and diagnosed her with Giardiasis. This is where I feel things became even more ridiculous. Again no Dr. Mags who I looked forward to seeing and treating my dog. I drop off a poop sample and they want 100.00$ to test the poop!!!!!!! So granted I am not a Doctor like Dr. Mags referenced in his rebuttal of this other one star review. But Google has some information my friend. Average blood test costs 45 to 50$. Average fecal exam is 25 to 45$. I paid the 100$ and tried to let that go.I return again for the third time. She is examined (again not by Dr Mag) and diagnosed. OK so now I have numbers. Initial visit 150$. Poop test 100$ per test. Follow up visit 355$ and then they wanted me to come back again in a week or 2 with an additional poop sample. This Vet has the most inflated ridiculous prices, the most bullish tactics, and based on his response to the other reviewer unprofessional behavior. I am sad and disappointed. The kicker is the day I took my dog in I was in no way prepared to spend almost 400$ and had a small balance left over. I have since moved on to a new Vet and left this one behind. Today I received a letter stating legal action would be taken against me if I did not pay. I never received a bill or a reminder ...an email a letter... nothing. So tomorrow I will be in contact to straighten that out. Readers beware Dr. Mags is apparently a nice guy and gives good service unless you do something he doesnt like.I hope Dr. Mags takes it easy on me in his vehement response.

Friendly and helpful staff. Great local vet at a reasonable price.

Great Service and Positive, Informative staff!

Not respecting people’s time. Waited 40 min without explaining until asked. Upsetting if you rushed all the way home after work and arrived on time.

Very caring staff.

Great doctor and staff

Great staff.

Love Dr Mags!!!

Great place

Edit in response: since my initial review gave no explanation, I would like to add more context. Admittedly, we made a mistake and did not properly understand the protocols. We are out of state new clients and were under the impression that we were able to enter the vet to drop our dog off. All doors said do not enter which made us very confused. The back door said to use the Whitney entrance and the Whitney entrance door said do not enter. For that reason, we hesitantly entered the Whitney door since one sign said to do that and said we were confused on which entrance to use because of the signs. We were not supposed to enter because of covid and should have called. clearly we missed something in the communication and that is on us.What is not on us is how you responded and that is ultimately the reason for this 1/5 star review. You gruffly and pretty harshly reprimanded us for our accidental mistake. While I found the way you spoke completely unprofessional and inappropriate, I would perhaps have been willing to give you the benefit of the doubt as it was the end of the day and I’m sure it is frustrating to deal with people messing up these protocols, even if it’s an accident, but the events that followed are inexplicable. You left and we calmly expressed dissatisfaction regarding how you spoke to us then exited the building to call the number you gave us. Any other description of our complaint, even if you for some reason disagreed that you were rude, would be inaccurate regardless of what I’m sure you will claim in your response. Before we had the chance to call, you came out and said, “it sounds like you don’t want the appointment anymore” (or something along those lines). You then slammed the door in our face and when we called the number you had *just* told us to call, nobody answered.You can go ahead and rip this review apart, as you have so many others. It’s just my understanding of what happened and my opinion on how inappropriate the response was, though I’m sure your opinion is different. Other people can form their own opinion. Ultimately, if I had seen the way you responded to other dissatisfied customers, I never would have booked the appointment to begin with. Seeing that my opinion and experience, though the minority, is shared by many others tells me that your outburst was not the result of exhaustion or covid-specific frustration but rather a pattern and indication of character. This actually makes me happy you denied us an appointment that had been booked for months because now I can find a new vet that will be a better fit for me. Clearly we messed up the protocols and I get that was the starting point for the incident. I just feel strongly that the scale of the reaction was overblown, particularly since there could have been such a simple, amicable solution. Based on the reviews, it seems like you’re a good vet most of the time. But boy have the rest of us seen a different side. The customer may not always be right, but neither are you.