If I could leave 0 stars then I would. Absolutely infuriating ER. My wife was in a week ago. She was in desperate need of family support but was denied and she was lied to. The ambulance dropped her off in the evening and I was allowed to see her after they cleaned her up and she was stable. I and a couple other family members were allowed to take turns seeing her until they told us no one until 9am the next morning. I wanted to stay with her overnight but I wasn’t allowed. Even after they told me I could. She was distraught that they wouldn’t let her mother or I at least come back and say goodbye. The next day I show up at 8:30 and check in at the desk. At first I was told I still had to wait until 9. After an hour I was told that only her mother could go back. Really?! A husband is not allowed to see his wife?! Her mom is on the other side of town and can’t drive. She was up all night worrying and too tired for me to go and pick up. I was told not to bother waiting as I couldn’t see her. During this time my wife is alone and the nurse told her no one came to see her. I was right outside the door!!!! I hope we never have to go back to that hospital.

Great reception & triage. Waiting room time is several hours but is worth the wait. Once I got back to see the doctor, the staff was SUPER. So thorough and LISTENS to patients. My ER doctor TRULY listened and helped! Tests were thorough and explanation of the tests was also thorough. I left feeling peace of mind and my ailment was finally addressed seriously. I felt like a person who mattered. Im sorry I cant remember all of your wonderful names; thank you for sincerely listening and helping me. You made me feel VIP..

Overnight stay in January 2021 due to surgery. Good experience and even though number of Covid patients were high, the nurses that took care of me were outstanding. Plus due to many various tests needed throughout the Mt. Carmel campus, I have nothing but warmth and welcome greetings to assist me each time. I’m proud to have Mt. Carmel Medical Center part of Grove City, my home town.

I have had 2 differentsurgeries and a great experience both times. Everyone went above and beyond to be nice and welcoming. From the front desk through recovery. So glad we have a great hospital so close! With such a caring and great staff!

I’m thankful how this hospital is taking care of my 90 year old mother on the 7th floor. I appreciate their care for her. Also a patient was coding and the employees attending were quick, one of the nurses took off as if she was in the Olympics. I’m impressed. Im also grateful 😊

Didnt have the best time when my dad was in ER. He unfortunately passed away, and it felt like some of the staff were more concerned for themselves than our grief. I know some cared, but some didnt. While I watched him passing with his eyes rolling back and hyperventilating in a very bad way they were trying to tell my mom how many people should be in the room. The Covid regulations were overboard, and early on we were called and told to come cause this may be it, but then were told they were still finishing up so we couldnt go in the room (we were breaking down before arrival since his 3rd CPR, in total he had been brought back 5 times and also we went the room anyway), and the one staff member scolded us for not having masks or passes as we rushed in. The security guard also threatened my mom access to see our dad over the masks, and she was away from the staff. It was really upsetting. They did some good but I will never forget my experience. We were not billed, but I still feel upset with how strict it was. Also after he passed we were in the waiting room and they made the whole group of family and friends leave for the next family and since we were breaking covid regulations.

I just had my baby at Mount Carmel Grove City and have been receiving care there prior to.My doctor (Kristen Terranova) and the entire OBGYN/Fetal medicine staff have been caring and kind, willing to answer all questions had about the baby and birth process.When it came time to deliver, I had the most AMAZING nurse (Gina), among many others through out my three days.Needless to say, all of the staff, down to nutrition was kind, courteous, and willing to help.If you are looking for a great hospital to have your baby, this is the place and staff to work with!

This place is a complete nightmare on billing. My husband was seen there in Feb 2020 as a outpatient. They coded his billing incorrectly it took us till January 2021 before they corrected the coding after our insurance company finally sent them a letter. We called over a 100 times (seriously) and finally got a corrected bill in June 2021 after our Ameriflex had expired in March 2021. If they had billed correctly we could have paid the bill with our Ameriflex card. We were even told twice because of the billing errors our bill would be wrote off. What a complete nightmare. Dont ever go there.

This is always the slowest place to go to…I’m here to check if I have a concussion and have been waiting for 2 hours, the doctor still hasn’t even come in the room yet. I probably won’t be getting an x-ray until midnight (if that’s what they’re going to do, but they haven’t even discussed a plan yet with me). Pfft if I was having a seizure they probably wouldn’t even care. Never going here again after. This is for the emergency room.

Cant speak for the medical staff, but unfortunately the front desk and security guards are beyond heartless. Unreasonably rude and unprofessional. I traveled with my son and family to visit a critical elderly relative and they would not allow my son to visit her because he was under the age of 18. The entire state of Ohio has relieved its covid restrictions, yet a facility wont allow a child to visit his dying grandmother. Not to mention while I politely wait my turn in the lobby, the security guard and receptionist have removed their masks from their faces and are chatting loudly, using inappropriate language. That doesnt look like proper protocol, yet Im expected to follow it. Unbelievable.

I have been to Mount Carmel Grove City, for emergency care, in-patient including surgery, and for private services of medical specialists. I have found everything extremely caring and professional. The nursing staff is exemplary and all support staff kind and respectful. This is a great example of the culture that can be created when management and employees share a common mission. All appear to be very satisfied with their career and maintain a patient centered focus.The only exception to this is out of Mount Carmels hands, the third-party residents appear poorly informed of the patients they are to serve. For example, I was told by my surgeon that I would have surgery the following morning. The resident came in and told me I was being discharged and the surgeon would be in touch with me to schedule surgery. I was confused and asked my nurse. She contacted the surgeon and found out the resident was wrong in his understanding. This was typical throughout my experience at Mount Carmel. Then I got a bill from the third-party residency group.... what an insult!A class A group as Mount Carmel deserves 5 stars. Too bad an outside agency brings them down!

Constant mistakes, then balmes everyone else for it. Changed and ordere an ovcomplete override of my Drs daily medicine. A one rating, because negative minus five wasnt an option

Find a different hospital if you can. Husband had a procedure scheduled for 10am. He was told he had to be there at 8 am if he couldn’t find his vaccine card to prove he had the COVID shot so he could be tested before the procedure. At 840a they finally called him back for registration and told him he didn’t need a COVID test. Procedure was supposed to start at 10 and he still hasn’t talked to a Dr at 11. Meanwhile, I have to wait with my kids in the car because this is not a short drive for us. Why they scheduled this appointment so far from home(first one was closer to home) is beyond me. Very frustrated right now.

After delivery my son had to be transferred to nicu. So we chose mount carmel due to it being closer to my home rather than childrens hospital. And i am forever greatful. For starters, the babys all have their own little private room so you can close their door if it gets too loud or even stay with them the entire stay because there is a couch on each room that pulls out into a bed. They also have a room called a parent room with a full size bed for both parents to be able to stay with baby. Every encounter with all the staff has been awesome. Strait down to the cleaning crew. All of the nurses are amazing and have cared super well for all of the babys. There is a set of twin girls across the hall from my son and the second they start crying their nurse is right there. I cant say enough how awesome this experience was for me. And the environment is super clean as well. Thank you to the nicu nurses at mount carmel and the dr you guys are all great! And the lacation specialist who helped me get a brand new breast pump after i originally thought i was not eligible threw insurance for a new one just yet. Thank you alll so much. Truly you dont know how much stress and how easier this stay was because of you all and the way the en environment is set up.

The doctor told me that I needed to go see a doctor 🤦‍♀️ Ok thanks for letting me know ur not a real doctor

Great employer! Ive also been a patient here and the care and compassion I received was top notch.

Caring, compassionate, and competent staff with a brand new, clean facility.

Terrible they poked my mother 4 times before considering getting the ultrasound machine and then poked her two more times! Unacceptable the protocol has to be better, just to get blood we came in for severe stomach pain and it took them 2 and half hours to get blood! And her arm swollen not good at all!

Went in for kidney stones about died. Ill never go back mt Carmel they tested pushing fetty on me . Im recovering addict told for hour no

The only reason I selected 1 star is so I could leave this review.....the nurses here are a joke....there is only 1 nurse here that has a clue about how to do her job and she was great.....Ive never seen such a poor display of nurses doing there job.....its pathetic

Just terrible service here littlelity sit for 3.hours waiting on surgery..they walk right by u as if u arent here. This place is something..

Let me start with the medical staff and nurses as far as I can tell were fantastic however the administration and rent a cops were rude malicious and heartless and while I was there there where multiple people with the same issues covid is over letting two people from the same household should not be an issue letting a child see there sick grandma that they might never see again should not be an issue yet somehow it is to the point where sending armed security to escort a grandma and her grandson out was the decided action when asked who to talk to and how to remedy this situation we were given the run around for two days all while security and reception flirted and joked around about the situation with masks off

The person at the desk checking people in for the ER is extremely rude and unprofessional.

What a joke. I went in with chest pains from being sent there by urgent care and they had me wait over an hour. Finally I told them I needed to be seen and I was going somewhere else and it werent sure why it was taking so long.

Have taken my buddy here a few time for different reasons but they are always extremely slow and it take more then 2 hours every time to be taken to a doctor…

This hospital is full of awesome, caring and passionate staff who sees their work as a calling and not just some other jobs. I have been blessed to work alongside great chaplains, nurses and physicians in my short time here.

Went in at 5:30 pm,. Sent to triage in about 20 minutes. Left sitting in the waiting room for 4 hours with a fever of 102.9. got back to the exam room, finally was given Tylenol to beak fever. I was there for over 6 hours.Doctor, nurse and staff were great.I can not understand why the hospital lets people stay in the waiting area without masks, during a global pandemic.I updated this review, the first one was not very nice. I wrote it in about hour 3 of burning fever in the waiting room.

My 90 year old father was admitted with Covid 3 weeks ago. He’s since been released to rehab to regain his strength. The ICU and step down unit staff were wonderful. My mom received at least 1-3 calls a day from the nurses and drs with updates on my dads condition. We’re extremely pleased with the care he received at Mt Carmel Grove City.

We had a 12:45 appointment for an MRI. Waited an hour to be seen. Appointments need to be spaced out more.

I want to share that the 5th floor staff was awesome the whole time Ive been here. I had a lot going on and they worked hard to solve all my problems before leaving.Again thanksJeff

The worst Place Ive ever been. First off theres no way possible to see the address when you pull in because the trees are blocking it but you sure can see big #1 and big #2. I go to park only to find out theres rows and rows of empty handicapped parking spots. It looked like an abandoned drive-in theater. I had to park way in the back. I forgot to mention its almost 100 degrees out today. IT was at least a 1/4 mile walk to the building where I had to wait in line at the door. This was the first time Im told I had to go out and two buildings to the right is where I need to go. I hike back to my car in the sweltering heat made worse by the concrete parking lot. I drive the two doors to the right. This time I had to park even further away from the building. Im pouring in sweat by the time I finally get to the door. This time Im told Im in the wrong building again and I have to go out turn left and its two doors down in another building. Thats exactly where I just came from. This time I did see the little 5300 numbers behind the over grown trees. After a half an hour and no one there knew where to get an x-ray I left. I had to schedule my time off at work and thanks to these clowns it will probably be a few more weeks before I can schedule time off for an x-ray with a more reputable office. Screw this place.

So this is literally my first time being here and the doctors and the nurses are literally so great and theyre so sweet and so kind I cant ask for better people here I just want to say thank you guys so much for everything you do and thank you for being so patient with me I appreciate it kim in Meagan 😃 dr woodard

I have been here for over 4 hours saw my doctor and havent seen a nurse or anyone else since then that was over 2 hours ago

Shout out to the staff at Mount Carmel Grove City for taking excellent care of me during my outpatient surgery today. Everyone from the patient registration rep, to the surgery check in rep, to all the awesome nurses and my awesome doctor!! ❤❤❤

Mount Carmel Grove City should be up and running November 2018. Super clean and amazing staff. Remember, its always patients choice when it comes to medical equipment. Make sure to ask for DASCO for all you medical equipment needs!

Great customer service they are taking care of my mom with the best care I have ever seen. She is so happy and comfortable the facility is clean and easy to navigate. They have given us great communication throughout this process highly recommend using this Hospital.

NOT Recommended - If you are in pain and your Words hurt them, they will dump you with no medication, and not care about your pain or ability to find another surgeon. Had 2 back surgeries there, need a third now, they said screw you.

I had a wonderful experience with the staff. I had to have a Heart Cath and the my nurses. Brad, Tom And Tonya did a wonderful job. My cardiologist Dr Evanchan and Dr Pfhal did a wonderful job on the procedure . This is my 6th procedure they have done at Mt Carmel. I am very satisfied

I had back surgery at Mt Carmel Grove City and I think this was by far the best care I have ever received at a hospital. From the surgery team, Dr. Hanallah, and anesthesiologists before and during surgery to the nurses, techs, therapists and other hospital staff, they were all amazing. Very attentive, caring staff and a beautiful facility. Great team work and patient focus. Thanks for making my stay the best it could be after surgery!

Terrible place. Beware of ER. Laid in room 4 five hrs without seeing anyone. Wouldnt help me 2 the bathroom. Claimed it wasnt their job. Had bleeding ulcers and the ER physician wanted me 2 take massive doses of aspirin.

I have great care and doctors at Grove City Mouth Carmel

Stuff very helpful and friendly

This review is NOT FOR THE EMERGENCY ROOM. This is for the hospital itself and the surgery center:We just got home from my moms full hysterectomy. They had to remove the essure device that was basically killing her.They took such great care of her and I am forever thankful for that.

I’ve had nothing but good experiences with their ER staff and the doctors and nurses after being admitted. If you use the ER for what it’s for, it’s great. Don’t go here if you have a cold because your not going to like the care you get. Keep your one star review to yourself and go to urgent care.

Id give 0 if I could. A family member went there today and because hes a recovering addict they told him to take Ibuprofen and sent him on his way. Severe leg pain trouble walking. Did they check for infection no. He wasnt looking for pain meds just help. He also may be anemic and told them and they discarded the information. Next time he will go to Ohio Health. Dont waste your time with them. They werent even busy, just didnt want to deal with an addict and see if maybe so something was really wrong, and there is! Worthless should be shut down.

The caregivers were very nice and helpful when I was a patient here. The nurse answered all of my questions and made me feel better about my difficulty breathing. The room was nice and comfy. Great place!

I used the services of Mount Carmel Grove City emergency room two times in late 2017 and received excellent care. I was transferred to Mount Carmel West both times and received excellent care there as well.My husband needed the services of Mount Carmel Grove City emergency room in January 2019. He also received excellent care.We love the doctors and staff at Mount Carmel Hospitals and are so excited for the convenience of having them here in Grove City.

My dad has been here many times. He waits a long time, in a lot of pain. (With no one around!) I wish you had better cafeteria, your little cafe (which never have workers) just doesnt cut it. But i havent been there in a while so maybe its changed.But, now to good stuff, they are kind and friendly.

Loved iit

OB/GYN services are great! Very attentive and caring. Always willing to help. Answer questions quickly.

Amazing! From the moment I went to triage until I walked out the door! Staff is so caring and they want to help you get well. It was so worth the drive!

I called to speak to a nurse because my sugar was dropping fast and a nurse by the name of Natalie idk her last name but I wish I did to thank her she stayed on the line with me for almost a hour while waiting on my husband she kept me calm and I wish I could thank her in person. She was amazing

Exelent experisiance amazing crew perfect services

They are horrible, i was put in a room where i was very uncomfortable the whole time. They didn3y do anything for the pain, all i need was a arm sling and anti inflammatory medication and it took them 3 hours for that.

I would highly recommend this hospital. I walked in with shoulder pain and woke up finding out I had a heart attack. To all the Drs, Nurses and everyone that helped or assisted in anyway I want to personally say thank you. I wish I could find out everyones name to personally thank. Especially my ICU overnight nurse. You was and still are my Angel!!!

The Doctors are rude. My nurse was nice. Slow as molasses service. It was 8 hrs for an ultrasound.

Everybody was really nice doctors, nursing all the staff.

Weve had need of the Emergency Room on a number of occasions,and have found the staff quite friendly, professional, and concernedfor our health and welfare ! They were quick to get us in, and tooktheir time to make sure that we were OK before releasing us.One one occasion, I was admitted directly to Mt. Carmel Westfrom this location, transported and taken straight to my roomupon arrival. I couldnt have been treated better anywhere else!

I had a an appointment with pulmonary department...I was treated well and quick....I think too quick...I was supposed to see a certain doctor who was not there that day and was seen by a different doctor..I was told that my prescriptions would be called in...its been a month and NO prescriptions. I try to call the place and never get a right answer..they gave me an appointment for four months down the road...Im not happy. My medicine is for me to breathe..does this doctor really exist?

I went in with a migraine that wasnt responding to my prescription. The ER is beautiful and soothing. I was taken to a private room. The nurses were very nice and considerate of the pain I was in. Keeping the lights off when they could, making sure I was as comfortable as possible. At any ER, I expect a wait - thats just the nature of the beast. So I was there longer than I wouldve like before I received medication, but I wasnt surprised by that. The doctor was thorough and had a good bedside manner. They treated me and sent me on my way feeling better.

Physical setting is appealing. Would not recommend. Nurses could not recognize an ill elderly woman. Staff is not unprofessional but are not skilled clinically. My Mum was in Diabetic crisis. We signed out & went to another facility. A smile or some kind of personality wont hurt either.

I came in because my throat was closing up & I couldn’t breathe. They did everything in their power to open my throat and get my glands to come down from being inflamed. Nurse Sharon, nurse Erin, an older black lady (sorry I forgot her name)... and the younger black doctor ( Very handsome guy, very helpful and understanding, I forgot his name as well)... but the staff I encountered worked the 5th floor on the evening of June 30th. They were amazing. Thanks for your help.Not to mention, the facility is gorgeous!!! Large campus, so it is easy to get lost, turned around and confused. But it’s gorgeous and well kept. Movie selection is great. More modernize with the ordering food (great selections). Rooms are spacious which is great. I hate cramped rooms when family comes to visit.Anyway, thanks for everything! Had a great experience. And I also enjoyed a BEAUTIFUL sunrise

Called medical records to request a copy of my medical record. After identified my name and date of procedure the representative asked the same questions, then in the middle of my conversation she ended the call. This to me was very disrespectful and unprofessional.

From the moment I walked in, everyone was professional and seemed caring. The doctor was amazing and the nurses were really nice. Im glad I chose to come here instead of another ER.

Wait is incredibly long to be seen, because this ER is short staffed. Two gentlemen came in from an auto accident, one stating he was short of breath. The triage nurse walked slowly to him, put him in a wheelchair and walked off. What a shame, beautiful new hospital that does not staff effectively. I brought my son here for a possible detached retina from football, which is an emergency and requires surgery asap. We ended up leaving and driving to Dublin Hospital instead. Inattentive staff at the ER front desk. The ER entrance is odd, no vending machines for family thats waiting. This hospital is empty. Mt Carmel reputation is on the line here. My best advice, if you have a true emergency, go somewhere else. Unless you dont mind waiting 3-4 hours to be seen, hope you dont bleed out if you need sutures.

Told to stay home, next day got worse, went to Ohio Health - they were great, found out I had pneumonia. Not going back there!

As far as Emergency Rooms are loved, this is by far one of the best Ive been to. I might have had great timing though. I walked in around 5:30 am, registered and was taken straight to a room. Quick exam and pain killers on board (Kidney stones). Every single one of the staff I interacted with were nothing short of caring and compassionate. I hope I never need their services again, but if I do, this will be the one I go to.

I went in for some problems that developed after surgery. Nothing related to the surgery just my body is having a hard time healing. My surgeon suggested I go since it was the weekend. I was dehydrated and they pretty much left me laying in a room for 3 hours. My nurse didn’t come in for 2 hours after I gave my urine sample to collect it. She said no one told her. ER doctors were nice but the two nurses I dealt with were very cold and rude. Will go to Ohio Health grove city for emergency care if ever needed again.

I am really shocked and upset by the poor care I received at this brand new hospital. The triage nurse didn’t listen to me AT ALL and the ER doc literally laughed at me and treated me like a child. (I’m 39) I almost never seek medical treatment for anything but the concern that brought me in was something that put me in a hospital for 7 days and almost killed me last time so it wasn’t as if I hadn’t had experience with it before. I expected to be treated with at least some level of concern but was instead dismissed after being administered a headache drug. I was told I did not have an infection even tho no test was done. When I woke up at home hours later I was shaking, fevering, and drenched in sweat and taking leftover antibiotics to treat myself. This will be the most I’ve ever paid to be laughed at.

Have had occasion to use the emergency room twice in past year. Both times we were extremely well taken care of and treated with great kindness. The contrast with Mt. Carmel West emergency room is dramatic. The staff at both are wonderful, but the noise and busyness downtown is very disturbing. I would always choose Mt. Carmel Grove City.

I was very sick , Headache ,high fever back pain when I got there they took me in in no time, they treated me right away. They really took good care of me.I am very happy with them

Has to be the worst emergency room in Columbus. Went there last night with my father who had fallen down a flight of stairs and had severe pain in his ribs, shoulder, as well as having trouble breathing which he made clear. There was absolutely no rush in an empty emergency room. It took about 4 hours before they gave him anything for his pain despite his crying and obvious agony. Not even ice or Advil. The entire staff acted annoyed by him because he had been admitted to be drinking before and they acted basically like he was overreacting. At least a dozen Doctors and nurses just standing around chatting while we continued to wait for some help. After they finally got his CT scan, the results showed up and they realized that he had 3 broken ribs, a broken clavicle, and a collapsed lung. Magically they were able to speed up and completely change their entire attitudes and finally start doing their job. Finally they transferred him to the west campus where he had to be placed on breathing machines and stay the night. Absolutely rediculous. Will never go back and dont recommend it to ANYBODY!

Just wanted to say Alicia in the Lab Dept. this morning was AWESOME! A great example of good customer service and how a person should be treated. Thanks so much!

Theyre facility is beautiful but the service is so slow. Everytime i have went here for blood work i have to sit for 45mins or longer. Its just really ridiculous.

The care is impeccable and the staff is very nurturing, It would be the only place I would come to for my care.

Nice facility, polite staff, but doctors lack experience and skill to diagnose properly. Had to go to different hospital for correct diagnosis. Almost died from blood clot...Not cool..

It seems as if these doctors have no idea what theyre doing, and merely want to diagnose the most simple option and shove the patient out as quickly as possible. I went in with a plethora of problems at once, and they merely took care of one. When I presented to them a massive tonsil covered in white puss, they dismissed it almost immediately and made no note. The next day it was even more inflamed and the tissue around the puss had turned black. It hurt to even talk. A simple antibiotic would have easily handled it but somehow they were unconcerned.

My girlfriend and I had our baby boy lincoln here last night at 11:07pm, it was an absolutely great experience! Dr. Jascot and his team were incredible and so were all of the nurses and Joyce and the ladies that worked the Mother/infant floor made us feel like we were family. The only thing that wasn’t a great experience was checking in with security at the front desk of the emergency room after 8. The “Paul Blart” security guard that checks people in accused me of making a fake visitor sticker which was pretty annoying. Other than that we were so blessed to be able to have our baby in such a beautiful hospital and would highly recommend having your baby here!

I’ve received top notch care, Emergency Room wait was less than 20 minutes!

Unprofessional. Rude. Slow. Misdiagnosis, had to make 2 trips. This place went to the crapper pretty fast. Looks nice but young rude staff. Our doctor was arrogant and short with us. Being Mount Carmel we expected better. Divert to another hospital if possible. Theres a reason why its not busy....

While the nurses have always been pleasant and helpful, I recommend selecting an alternate location if at all possible. I visited the ER with severe abdominal pain. After spending a significant amount of time in the ER without seeing a doctor, one finally strolled in and said what do you want me to do about it? I could be wrong here, but I was hoping that he would take some interest in identifying the cause and helping to resolve it. Clearly, my expectations were too lofty. The doctor was rude, degrading and quite frankly irritated to be speaking with me. I would recommend OSU or Ohio Health if you have higher expectations from your health care provider.

Came in with a friend who had abdominal pain. Only took about 45 minutes to go from checking in to seeing a doctor. All the staff was very friendly, attentive, and were light-hearted to help him relax.

I came in to have labs drawn in the outpatient lab....I was the first one on the sign-in sheet. There are many employees wondering around talking...so far I have been waiting for 40 minutes and nothing....I guess they will not be known for prompt service.

If I never have to come here again it will still be too soon.I brought in a toddler. No one so much as spoke to us until the doctor finally showed up after two hours of waiting. I don’t know if they’re just understaffed or incredibly inefficient but how we didn’t get so much as a nurse check in is beyond me. God help us if he’d had something life threatening!

I had a GREAT experience in the maternity ward & NICU. 90% of the staff went above & beyond my expectations.***THANK YOU to the staff, ESPECIALLY OUR NURSE JENNA (w/DRK.HAIR) in labor & delivery/NICU. She has been the absolute best. I could have picked a better nurse for me & my lil man. She has been so helpful, caring & considerate throughout this whole experience. IDK what I would have done w/out her!!!

I saw so many negative reviews that I was hesitant to go here, but I was so sick and fatigued that I didnt trust myself to drive very far, and I had no one to help me. So I figured Id give it a shot. I was taken back to a room right away, listened to, and I was helped quickly. Even the tests only took as long as they said they would.My experience was great, and Id recommend this place based on my experience. Maybe they have stepped up their service because of all of the negative reviews.

For being the only one in the waiting room, the wait was ridiculously long. Even getting back there I was waiting forever, again for not being busy.The doctor was extremely knowledgeable and helpful, as well as everyone else I spoke with.

Terrible place they just ignore YOUAnd acked like there busy been waitingOver 4 hrs terrible I hope I never needThere service again

Worst experience with the ER here. Absolutely dont go even if your dying. Also, I live close and their helicopter flies directly over about 120 feet shaking my house sometimes multiple per night. Newborn and toddler wake up. HEY MOUNT CARMEL! HAVE YOUR CAREFLIGHT FLY OVER 665 AND 71 INSTEAD OF HUNDREDS OF HOUSES!!!

I came in with a possible kidney stone. I usually tough it out, but was going out of town for grandsons Navy graduation. In pain for several days and getting worse. Arrived at ER, staff took quick report and urine specimen. I then waited for 3 hours and was finally seen by a physician for less than 3 minutes.Physician Indicated he thought a kidney infection, proceeded to inform me that I knew the meds and protocol and could go on my merry way. He was busy in the ER I was told. I said, No x-ray to make sure? No. If it continues, come back. COME BACK!!!! I dont EVER go to an ER for the sake of going to an ER. I felt he was implying I made a practice of being at the ER and pain meds would be in the protocol of treating. Who cares - I have a HIGH tolerance for pain - I just wanted to be checked for a kidney stone before I was stuck in Chicago with a real problem or on the road traveling for so long. I am not old or senile. I was not impressed with his care or attitude and I tolerate and overlook a lot things in people, but this was not good. He gave me scripts but by that time it was so late there was no pharmacy open in my area which meant waiting until the next day. It was not good care overall.Ive had several others at our church who have gone to the ER and have had the same problems. One was a recent heart patient who had suffered a massive heart attack and was finally home. Her doctor from Mt. Carmel West ordered her to go to Grove City to be check for a possible infection and they would not run the test ordered by their own doctor at Mt. Carmel downtown. Thats bad.Maybe, its just Medicare patients? Not happy. The bill for 3 minutes of nothing was atrocious! I also found it unusual that none of my insurance information was taken. I asked several times. The few times I have gone in for ER care at Mt. Carmel West and Grant, they immediately want your information. Because they never took the new updated information (now on Medicare) they billed the previous insurance company which was no longer in effect. So you have to wonder if they never intended to admit from the beginning. Its sad. I live just down the road. Ill not use them again. Ill head to Doctors or Grant.

Went to ER for sick visit. Nothing negative to say. I use to go to Mt Carmel West regularly as my hospital of choice but it has went downhill in care, cleanliness & long waits in the ER and Grove Citys location is just as convenient.The staff is awesome, thorough, and informative. There was no wait (maybe just not a busy day). The facility is very clean.Cannot wait until they open the hospital as this will be the new place for my family & Is hospital visits. My life story could be told in the hallways of Mt Carmel West..and this place reminds me of how MCW use to be years ago. Keep up the good work and care.

The parking infrastructure is horrible, the lots are always full and the garage is not convenient to any entrance or where you need to go. It feels like you have to walk miles just to get to where youre going and when you are under the weather (which is why most people go to the hospital) it can seem daunting. I would reccomend to arrive at least 45 minutes before your appointment to find parking. The facility is pretty but the parking design was poorly thought out.

People do more chatting with themselves than they do work. NO reason for small groups of nurses to gather and talk while many are waiting to be seen! Oh and the cell phone use while on the clock is a classic..

There to collect your copay and that’s about it. Took young child in at night with very high fever that was on and off for a week. He already had flu test by the Little Clinic. This ER gave him flu test again, gave him Tylenol and told me I could go to children’s hospital if I wanted more testing and sent him home with 103.5 (Tylenol brought it down a bit) fever still. Basically took my money THEN told me I should have gone to children’s hospital because this was an adult ER with limited testing.

I cant believe we have such an excellent emergency facility right here in Grove City. While there are SEVERAL 1-star reviews, I commend Cassandra for being so professional in responding to the complaints.If the people who have complained could just consider that they DONT KNOW EVERYTHING THATS GOING ON AND EVEN IF THEY DID ARENT EXPERIENCED AND DONT HAVE ENOUGH MEDICAL TRAINING TO OFFER OPINIONS AND MAKE DEMANDS.The care I and my family members have received there has been remarkable. Yesterday was no exception. I was there with my elderly father, and not one staff member was unprofessional, rude, uncaring, or any of the other things theyve been accused of here. Every staff member who came into the room apologized that we had to wait for test results and procedures because of more severe issues another patient had. And before leaving the room every staff member asked what he or she could get for us--even offering warm blankets and getting me ice, and I wasnt even the patient. They bent over backwards to make us comfortable.Thank you to everyone weve encountered at Mount Carmel Grove City Emergency Department! Youve taken excellent care of my family and me, and Im grateful.

DO NOT GO HERE!!! This place was awful. Had to call 911 until they would finally see my mom. Once the ambulance got there they took her to the back and acted like they did nothing wrong and acted all high and mighty. Then the nurse was SO RUDE to me, talked back and said disrespectful things. The two other people in the waiting room were staring at my mom like someone needs to help her asap. But they just told her to have a seat. I would rather die than go back there! Go to the one in Grove city off of Stringtown Rd or the one downtown. Stay away from this place!!!

I have never had an issue at this location. The staff are understanding and helpful. Others have to realize that health concerns of others are more urgent. Yes, I may have a concussion but a patient that was involved in an accident is urgent. Thanks Mount Carmel.

STAY AWAY FROM THIS PLACE .If you enjoy being on this side of the ground do yourself a ..favor and choose a different hospital.

Its an emergency room & there is nothing about an urgent situation there. They do not have the capability to handle the patient load like Mt. Carmel West. I go in and there is a 3hr wait. I have been there a couple times & it has been the same each time. Unless you are missing a limb you might as well wait untill you can get into your doctor.

Nice facility, but is plagued by extremely mediocre care and terrible prices. Dont go unless you have too.