They were knowledgeable n submitted information. Thank you

Very helpful. I appreciate their assistance with a company I was have confrontation over a issue.

Dont deal with issues that are important in my community

Had a very pleasant experience. My complaint was handled in a timely manner. I have used BBBS service in the past and they are still able to resolve issues in a timely manner. I would recommend BBB to anyone.

When you need help with someone in between yourself (the consumer) and the business the BBB is the perfect place to turn to.

The BBB SC resolved my complaint in more than a timely manner. They responded within hours of me submitting my complaint. The company with whom I had a issue with responded the next day and the issue was resolved. Thank you to the team who handled my case.Semper Fidelis.

This BBB has helped me on two separate occasions. Both events involved persuading my mortgage company to pay my property taxes from escrow. The BBB was able to get the company to perform their obligations, of which they were not committed to completing.The mortgage company stopped all communication with me after they learned I had filed a BBB c complaint. Within a week, the taxes were paid.I suspect I will have to file a BBB complaint in October when the Mortgage company does not pay my property taxes again.

Had an issue with my mortgage servicing agency where they didnt pay my escrowed property tax. No action from the agency for months despite numerous calls and emails. Finally engaged BBB of Upstate SC and they were able to get the mortgage servicing agency to send out a check within a week. Thank you!

BBB is awesome! They meet every expectation of customer service! They assisted us with getting a lien lifted from my parents. They paid it off and the mortgage company gave them the run around about filing documents with the local county clerk office. They got it resolved for us immediately! Thank you!

I had an issue with my auto financial lender. It was a new auto loan and It was my first payment and I didn’t know that there was a cutoff of 3 Pm EST. I live in CA I paid 12:30 PST so I was late and assessed $27 late fee. I called my lender. They won’t reverse the late fee. I filed a complaint to BBB. Immediately BBB acted on my complaint and asked the lender to explain their side. After several days my lender called me and informed me that they are reversing the late fees. Thank you BBB it’s not the money but giving one time courtesy to new client.

I was having an issues with Parks Buick. I contacted Buick customer service and was getting nowhere. After weeks of Buick customer service trying to work with the dealership, nothing was accomplished. I contacted the BBB of the Upstate. They contacted Parks Buick and my issue was resolved a couple of days. I know the BBB contacted the dealership because the dealer rep mentioned the BBB and wanted to solve the issue for me. Thank you to the BBB for stepping in and truly helping me get closure of the issue. In my case, they helped me recovery $2,000.

I had an issue with a company and contacted the BBB of Upstate SC. They immediately responded to me and within 3-4 days the issue was resolved. I highly recommend them!

Baileys Roofing Service just completed installing a new roof due to wind and hail damage. They worked with the insurance company in securing their approval. They also replaced some damaged siding and had a painter repair and paint the water stains indoors. A very professional father and son business and very easy to work with. I would highly recommend them. I am very pleased with their work.

At store #100, Stanton Optical, in Anderson, SC,,,I am so pleased. Teresa is a beautiful person and so are the doctor, techs and manager. I had an eye issue that had to be addressed 4 days after my eye exam. My glasses were still at the lab but the staff went the extra mile and helped me with a pair of single vision glasses for temporary use at no charge. I also didnt have to pay for my emergency office visit. Im not saying that this will happen for everyone but it shows the dedication and compassion to the patient. I have recommended this place to anyone who needs to be examined or needs glasses or contacts. Teresa...you rock. God Bless you all!!!! Lisa

When filing a complaint - BBB - Upstate SC has been very responsive from the initial step through final response! Their staff definitely looks out for the consumer and does a great job, regardless of the outcome!

A big shout out of thanks to the Better Business Bureau of Upstate SC. They are a wonderfully supportive organization of our small business. I was very interested in becoming accredited with the BBB. They were very prompt and thorough in responding to our application. In less than a week we were accredited. Thank you BBB for believing in our organization and what our mission is.

I had a complaint that was going nowhere until BBB took over and started the process of resolving my issue. They were extremely professional, thorough, and communication with them was exceptional through the entire process. My case was very quickly resolved to my satisfaction and I would HIGHLY recommend them to anyone who is having a dispute with any company who is not helping them with their concerns.

Thank you all for awesome expedient service. I cannot thank Ms. Cindy R. for customer service that rarely exists these days, hence, exhibiting diligence customer oriented consistent follow up service. Your team has made resolve of a mortgage issue with two varied mortgage companies that I could not accomplish in 4 years. Please public, make usage of the BBB, they are our gatekeepers.A sincere heartfelt THANK YOU

I believe that we need a BBB because it gives people a avenue to find people qualified to do a task for them and also have them checked out so you wont have a bad experience. Everyone that I have been in contact with in there office has always been very kind and helpful. Very good organization. Wes

I contacted BBB of Upstate, SC, to get my business accredited. I have never applied for accreditation for a business before and I was impressed with the way BBB understood my business, the different websites we use and how they investigated everything to make sure we were legitimate and correct in our advertising for the way the BBB needs it to be. They were very helpful, patient, kind and, better yet, got me accredited within the week! I would highly recommend BBB of Upstate SC to anyone. Great job!

I was unable to get resolution to a matter where my mortgage provider charged us twice for insurance. After about 4 months of runaround from service reps who were not empowered to fix the problem, I contacted the BBB and they were able to get a contact who was actually able to provide resolution. What a relief. Thank you!

I contacted this location in regards to a company who purchased a loan of mine from another company after it went out of business. I was contacted within the same day to get the issue resolved and Kathy (I believe) who helped me was wonderful in getting my issue resolved. I was contacted by the company the next morning (under 24 hours after my initial complaint) and the company fixed the issues and addressed my concerns. I had attempted to contact the business before with no resolution quite a few times, I credit this location in assisting me getting the issue resolved so fast after not getting any answers. Thank you to your team for all the help

Courteous, friendly, and quick acting. Helped resolve my complaint with a business that wasn’t even willing to talk to me at first.

I found a collection account on my credit report that wasnt mine and decided to contact the BBB before disputing it with the 3 credit bureaus. The BBB was able to contact the collection people and a week later it was gone from my credit reports. They are amazing and always kept in touch threw email with what I should do next. They actually helped me more than the credit buraus have in the past. Thanks BBB,

Recently, I had a problem with an order from Wayside Gardens, based in SC. The vendor would not return emails regarding an order that arrived diseased. I contacted the BBB of upstate SC and filled out a couple of forms online. Within a day I received communication from the BBB which reached out to the vendor on my behalf. Because of the reputation of the BBB and the vendor claims they have a A rating with the BBB they received a response within a day. I received my refund within a week. The BBB was easy to work, professional and responsive. They are a wonderful resource to bridge customer/business communication problems quickly.

Tropical Paradise Pools in Easley,SC is by far the best pool company. Very professional and great customer service. Family owned and operated. They go above and beyond for customer satisfaction. Always available for questions and problems if any. I would highly recommend this company.

I filed a complaint with BBB of Upstate SC regarding a business in their jurisdiction. Prior to filing the complaint, after no less than 5 phone calls, I was on the receiving end of much resistance and deceptive practices from the company whose product and promotional program were the cause of the issue. Hours after after I submitted the complaint online, I received a phone call from the Director of Marketing of the company. The matter was resolved to my complete satisfaction within one week of filing the online complaint. I can only surmise that the weight and reputation of the BBB was key to resolving this issue. I couldnt be happier with my experience with BBB of Upper SC and the outcome.

My experience with BBB of Greenville was more than I could have imagined. I placed a complaint on 06/15/2017 and 06/16/2017 I was contacted by the business in question and getting results. I honestly didnt expect for it to happen so quick. I can highly recommend them and I am in awe at how fast everything took place. I am very grateful for their service and will use them again in the future if needed. It was very smooth and stress free and they helped me with an issue that I felt I could not have resolved on my own. Thank you!

A much needed company in a country full of crooks. Has helped me numerous times get my money back and help get companies to fix their short comings.

Great customer service! My complaint was handled so fast that I got a response within 3 business day. I can’t thank Cindy Ridgon enough, I was feeling upset and frustrated and to be honest I didn’t think I was going to get anything solved, I was so wrong. The whole team at BBB in Greenville, SC are amazing! Thank you so much!

As an online consumer, the value of the BBB seal on a companys website gives me confidence that I can buy from them knowing I have the backing of the BBB if something happens and that they are trusted and have been thoroughly vetted.

I filed a claim of a business that should be investigated and watched closely but they did absolutely nothing to help me. The manager at said business has terrible customer relations, is rude, lies, and steals from you, but the BBB of upstate SC could care less. They recognized that I was unhappy with the response from the business that they simply mediated and then closed the claim and that was that. Don’t bother trying to file a claim with them, they do absolutely nothing to help the customer who tells the truth and are there to profit from the sketchy business practices of a business that has no place being in business in the first place. The girl at the BBB who communicated with me via email was not helpful and did nothing to resolve the issue I am dealing with.

I had a billing issue I spent 4 months try to resolve with all parties. Thanks to the BBB, my issue was resolved in the 5th month. It was a great experience and I was so thankful to get the issue resolved.

The Better Business Bureau helped me resolve a billing issue with a local company. They were a wonderful help in getting the issue resolved, positively.

The BBB helped me get a problem I had with TD Auto. They got the problem solved within 5 business days. I would recommend using them whenever a company is trying to stick it to you in a bad way.

Had to report a company on behalf of my Granny, who ordered product online and never received. The clerks immediate response of finding out this Better Senior Living company had filed bankruptcy and gone out of business. I appreciate the quick response and instruction of what to do to try to get claim filed.

Thank you guys for all of your help! It is much appreciated!. If I could leave 100 stars I would. Very professional and fast service!

The BBB of Clemson was extremely helpful in resolving a dispute I had with a local business. Good web site, very responsive.

After having an issue with Stan Egan Auto World delaying a title transfer the BBB set a fire under Stan Egan. Within a few days of my contacting the BBB, Egan called with an assurance that the issue would be resolved soon. I have every reason to believe that the BBB deserves credit for Egan feeling pressure to just do what was right,Complaint was easy to file, and follow up from Kelli Koglin gave me confidence that, finally, something was being done. Throughout this experience I had the feeling that the BBB is as professional as is possible.Thank you, BBB, for being there and helping to make something wrong turn out right.

The BBB responded IMMEDIATELY to my complaint and took action. I was able to get my issue resolved within 24 hours. I am so grateful for their rapid and effective actions.

We are proudly accredited through the BBB and so thankful for them and all they do for our community in Greenville and the entire upstate! What a comfort to know that our businesses and consumers are being held to such a high standard of ethics in their business dealings. A community HAS to be built on honesty and transparency to thrive, and we are blessed to have a BBB right in our hometown of Greenville!

The BBB of Upstate, SC and I got off to a rocky start when filing a complaint against a local business. This could have been due to my miscommunication or my negative assumptions about the BBB and the local business. However, the BBB still assisted me in getting a positive resolution and I am very happy that I contacted them. The company I filed the complaint against had been very easy to work with, which was not always the case. I can’t thank the BBB enough.

The Better Business Bureau settled my complaint in 1 day....yes I said 1 day! I am so thankful for their helpfulness because if not for them I would have not have gotten my money back. Thanks again!

The BBB did what they could do within the confines of the rules that govern their office to help with our case against Shellpoint Mortgage Servicing. Unfortunately, companies like Shellpoint operate without much federal oversight and when they get a bad reputation- commit crimes they usually just change their name while the same owner or group of owners continues their way of conducting business under a new business name. I appreciated Cindy’s help with my case. My review is not personally directed at you but at the institutions. We did not get the resolution we needed because we could not afford to hire an attorney to sue Shellpoint and other companies for wrongdoing. I would like to ask the BBB to look into Shellpoint more in depth because my complaints and my story are extremely common and we are having to leave our home. It grew to be too financially difficult for us to fight Shellpoint and try and get the moneys owed from the multiple parties guilty of wrongdoing to fix our home. We could not hire anyone to represent us. There was no safety net. We did not get the help we NEEDED to prevent having to give up our home either through deed in lieu of foreclosure or to an investor to whom all of the profits will go with whatever they decide to do after taking over the loan. We contacted legal charities by email and by mail. I called them by phone. No one helped. Either way we lost everything we put in including thousands of hours of work to elevate the property by hand so we would not lose property to rising waters. With mold in the home, severe foundation problems, significant health problems, and financial exhaustion there was nothing to do but move out. We are taking a loss in the seventy-thousand dollar range because of this and will never be homeowner’s again due to the extreme financial condition set upon us by factors beyond our control. I wish I could say I am satisfied with how my complaint was resolved, but I am not. Maybe within how the office operates it is adequate but tell that to my children who are losing their home. We are moving to a much smaller apartment and the entirety of what we put in is lost. There are no words for how I feel. I am physically and emotionally sick and we have lost most of what we had. We did not have the legal help we needed and that is why things turned out so poorly for us. The rich and powerful took advantage of my family because we were poor, sick, I lost my job, and they knew it. I do not have he capacity to fight them anymore. This is a battle we lost. I wish you could or had policies that allowed you to do more, but you do not. I am tired. How I feel will not change but the outcomes with echo for decades to come and others will hear my story endlessly. I am angry and I have a long memory. We need reform and I am going to start and aggressive campaign to get it. There are too many people being allowed to get away with these underhanded, dirty business practices that destroy the poor completely. I gave you a three star review because I got the help I expected but did not get a solution to prevent the outcomes resulting in the loss of our life savings which was sunk into our home. This is the average experience the poor who are oppressed by the rich and powerful have. I could not wait any longer for the help that never came. They had attorneys contact me to begin the foreclosure they manufactured and told us our home would be placed with HUD most likely within 60 to 90 days after which it may or may not be condemned. We are moving out presently. Fix how you deal with situations like this. Good people are losing everything because no one will stop companies like Shellpoint and Home Bridge Financial from doing these things in the first place. If they had more oversight and consequences which were guaranteed to come we never would have been sold this broken home to begin with. There is no recourse for us except to tell my story without end which will be published. We lost it all. I expected this outcome and I was not surprised to see it come to pass. I did what I could.

Went to the shred event which was well organized.

I reached out to the BBB concerning my car, payments, repossession. They responded promptly got involved and helped to resolve my issue. Great agency, great staff!

The Friesian Marketplace has the nicest staff and the most beautiful horses. The place where dreams come true.

Good experience resolving my issue with Transfer Case Express

Its a business that does nothing and they know nothing I truly hope the tax payers are not paying this bill also to employ this workers. Look at answer below from Better Business Bureau like I said they do not know anything or cant find it?????

I can honestly say, They get right on the problem. There staff is so nice, I highly recommend them. But i would like to say. It is a shame people have to us BBB. But glad this BBB is here

I had an issue with a company that I could not resolve. I had contacted them multiple times in an effort to resolve the issue, but each call was more unfruitful than the last. I finally resorted to filing a complaint with the BBB. Within a week of filing the complaint, they had sent a notice to the company and the company had resolved the issue. In fact, they went above and beyond what I had requested for resolution. If not for the BBB I would not have gotten this response. Thank you BBB!

Ms. Rigdon;I want to let you know how grateful Im to you and your company Better Business Bureau for the professional manner you handle my claim.Thanks;Edgardo Ferrer

I was very impressed with Eric at stanton optical, he was very helpful and friendly. I would recommend him to anyone who needs glasses.

I had a giftcard (GC) from a company, which I tried to use after some years. I was told there was no balance on as it may be deactivated and that I should call customer service. I called customer service and we had to go back and forth for two months, but yet they didnt care to solve the issue. I ended up contact BBB and I am glad I did. BBB took care of it in no time. The company right away sent a (GC) to me. Thank you BBB!

The BBB office in Greenville handled my issue with great speed and professionalism. It was a pleasure to deal with them and hopefully I will have no future reason to, but if I do, I know exactly where to turn!

They help alot

I tried getting the contractors attention for weeks but he just ignored my calls (I had paid him in full). However, once I got BBB of the Upstate involved he got in touch with me and agreed to honor the original agreement. Thank you BBB!

In my opinion this is a corrupt and dishonest company. We tried using them and found them to be totally useless. They take money from companies and dont really help consumers. Dont be confused and think this is a do good organization... it is a for profit company that uses bad ethics to extort money.

I have nothing but glowing reviews for the BBB! They have helped me resolve problems for years. Im still surprised at a business reaction to a BBB complaint. They do not want them!! If you have trouble with a business, go online and file a complaint and watch the business scramble to make you happy!

This is a for-profit organization that’s goal is to make money don’t be confused about that

I had a dispute with a local car dealership.They gave me the run around on a warranty rebate. After trying to resolve the problem with them, I called BBB. They were very responsive, got a hold of dealership, and basically mediated for me. The dealership listened to them and was more than eager to get problem resolved. Im sure without their help this would be ongoing. Thanks so much for your help BBB.

I had a contractor not perform services that I prepaid for, and I couldnt get a response, so I contacted BBB. Suddenly, the contractor became very responsive and I was finally able to get my money back. Thanks to the BBB, I was able to get satisfaction from a bad situation and move on.

BBB is the most trusted resource when it comes to exposing unfair practices of big businesses.

Nice people work there.

I have a complaint about Walmart and they did not do nothing. Better Business Bureau is useless

The BBB was able to resolve a warranty issue in a matter of a few short hours that I had fought with a company concerning for months! Therefore, I definitely recommend their service! Thanks BBB!

Had an issue with a unnecessary car repair with local dealership, laid out all paper work and second opinion. BBB was no help at all seems like just another organization out for their own gain.

The B.B.B. has always handle my customer service issues with companies which I couldnt personally come to an agreement with. They are aggressive towards the disputes of your rights and have always had my money refunded and even letters of apologies from the companies H.R. department.

Didnt get anything resolved because company did not respond BUT they did try so I guess Ill see about legal action

I filed a report on fedex,last year,so far the BBB has done Nothing to help resolve this problem,the driver sent my childs Christmas present to the wrong home!! After repeated contact with the BBB and fedex the lost laptop ended up costing me over $500 due to their mistake...still the BBB hasnt been of any help, FedEx sent their guy back and sat at the wrong house stating it was the right home,I was on the phone with fedex at the time and tried to flag the driver down as he speed off the lady on the phone he said he is at the right house and stated there is nothing they were willing to do!!I will refile the report with BBB in Greenville and see if they can be of more help,so far the BBB seems to be of more help to bad companys than the consumer..I will update my rating with BBB if they can offer me any help for this problem....I hate to give the BBB a low rating but willing to allow them one more shot...

I am so happy that I contacted them, they are very professional and helped me out so much!

Useless. Let people file complaints against companies. Then make it impossible for the business to please the customer and there demands!

BBB has been very helpful for me

The solved the issue in a matter of hours not days as the case trying to work this problem out with the company.

Never answered phone

This Better Business Bureau is pretty much worst

Great place

Awesome