Theyre going to try to get you to buy every $$$ add-on in existence. I can deal with that- but there is zero consistency in terms of technical & customer service skill among staff here. At least one employee is incapable of reading measurement notes left by her manager, which seems troubling at best. Glasses are a medical device; it shouldnt be this hard to order a new pair. Manager is nice & so was the Dr. I just wish things werent so disorganized as I was told repeatedly today. Maybe they have no protocol for recording measurements- but as a medical facility, they should create a standardized method of recording patient information asap.

Absolutely awesome! The staff is keen on safety from covid 19. They provide excellent customer service and they were very precise with vision needs. If youre considering contacts or glasses, this is the place. Thank you so much visionworks!

Went in for new glasses and dejanae was super helpful and friendly 🙏🏻

The violent is very family friendly! The doctor and staff is very great with the kids! They always have a great selection of frames!!

The staff was very friendly and quick to assist me. The doctor was also friendly and respectful, great job will definitely return.

First and foremost I want to thank the staff and Doctor for their professionalism. I am very pleased with their service and their deep knowledge of all that it takes to see well from contacts to glasses. I will recommend them to all of my family and friends. I will be returning back as a very satisfied customer.Thank You All at Greeley Mall Visionworks keep the great work!!

The Dr was very nice and very thorough!! I have been having some issues with my eyes and he listened to me and did some extra checking on my eyes. I would totally recommend this vision workes in Greeley!!

The manager Katherine has excellent customer service. Friendly helpful staff and many choices for frames

I love Visionworks! They have a great variety of glasses and the doctor is awesome! However, front service could use some help, the wait time for someone to assist you is horrible

Great service, very nice people working, they were always keeping everything clean and were very kind when checking me out. The eye Doctor was efficient and helpful. I’m happy with my glasses and contacts.

Very professional staff nice and courteous.Very clean store.

Hands down the worst customer service, and staff. I do not recommend nobody to go here when they can’t even accommodate your appt that you scheduled.

When I went in for my 1st eye appointment the staff were very rude and not helpful. I had asked where I could find some specific frames and the best deals and she did not care or want to help. When my first pair came in the first time the prescription was wrong. They did cover the cost to remake my prescription. The associate that helped me said that I had picked out a pair of reading glasses and would need to come back to choose a new pair of frames. I came back a week later to do so and the lady told me that those were not readers. Once getting my real prescription in a month and a half later my frames got broke. The doctor was very rude and has horrible bedside manor. If you want good customer service do not use Visionworks. I will never step foot back in there. I should have not gone there in the first place. Awful. If i could give a - 5 star I would.

There wasnt enough staff to care for patients, therefore the appointment took longer than expected. Even though that was disappointing, i believed that the doctor made up for it. He made sure that i was able to see clearly and gave me some recommendations on a couple of contact lenses that would work for me.

Hi Ihave recently had to get any exam for contact lenses, had asked if Medicaid helped with that and I was told yes, except like a $3 co pay. After the exam as I was ordering my lenses I was told I owed like $75.00.when i asked why I was told because the Doctor had given me some type of eye drops. I was not informed of this prior to receiving the drops, and had no idea, or I would not have gotten them. I am nearly legally blind and have an incurable cancer, and live on a very limited income. So in order to be able to even order the much needed contact lenses, I of course had to pay the $75. I brought it up to the receptionist of course. And as always with any business, they act like its no big deal. Because it is not them my shoes, and its very frustrating. Thanks for letting me share my experience.

Was very pleased with the service and the staff. It was a very pleased experience.

Ive been going to this place for contacts 17 years now and Ive always had my contacts shipped to me for free. Today I called ordered contacts expecting free delivery but instead they told me 20$ charge now because of covid-19! What does covid-19 have anything to do with shipping??? Total greed and Im upset. Now I gotta go all the way to greeley to get one box of contacts! Not right!

Mary and Danielle were awesome helpful and very customer focused the Dr. and staff was professional and clean when it came to wiping off the eye equipment and everything that came in contact with anyone temp checks and contact info for anyone who came in to the eye store.

Every one was so friendly. They were able to get my whole family in and the dr was so great with my little one! We will be back.

They were very helpful and answered our questions 🙄

They got me in fast for my eye exam even though they were super busy. The staff was amazing and fun to be around! I highly recommend vision works!😃

Searched for walk in eye exams and Vision works came up. It even says on their door, no appointment necessary, but when I asked to get an eye exam, they said the earliest they could get me in was in 5 days. Wow, 5 day wait for a walk in exam? What a joke. I understand that walk might not mean immediate, but give me a break. If you are going to advertise, you better be prepared to back it up.

Thank you for getting us in hopefully glasses are correct had done in ft Collin store everyone is very helpful

I had my first experience with vision works 2 weeks ago. I did not need an eye exam, but did have a script for new glasses, from my regular optometrist.The staff was great, and after I picked out my 2 new frames,(BOGO) the staff-Sandra was amazing at listening to everything extra, I wanted with my new lenses. (No-line bifocals with transitional darkening in sunlight).I can’t wait to pick up my new glasses today😊! I will give another rating after I pick my new glasses up, and make sure the changes in my prescription are correct, and I can see more clearly😊😊.

Exam was ok, but nothing to brag about. got my glasses by mail. never got the add ons I wanted. Called to get them. Said she would call me back with a cost. Never heard from them. Would not recommend.

Poor customer service. They should honor the price they gave you the first time. Not my fault the lady doesnt know how to add. So disappointed

Even short staffed they were great patient and very helpful

Thank you for amazing helped me out!

Big selection of frames. Friendly staff.

Was given inaccurate information about the insurance for my glasses when I bought them and was told that even though I never had to use the insurance because my 1year insurance had just expired I couldn’t fix the pair of glasses I had. Not very happy with this company that charge allot of money for only a mediocre product and less that satisfactory coverage plans. Will be going to America’s best from now on.

Our experience at Visionworks was very good. It was extremely easy to make an appointment, and there was no wait time at all. We felt that they had a very good selection of glasses to choose from. We will definitely be using them in the future!!

It was good. Keep me safe. 😃

I needed the nose pieces of my glasses replaced. The work was done quickly.

The Dr was excellent very knowledgeable and nice. He checked my medications to be sure none of them could be affecting my vision and redid a test to be sure the results were correct.However my original appointment was cancelled due to the Dr being ill the staff didn’t put my number in correctly so I wasn’t notified which was very inconvenient as I had to find a babysitter and get a ride as I had to have my eyes dilated.At my rescheduled appointment the staff still had my number wrong and I had to wait almost 45 minutes after my scheduled time.

Very professional and informative and helpful thank you!

Great Doctor and a terrific staff. He took the time to listen and to talk about why my vision prescription had changed. I would highly recommend this team to anyone.

Staff was awesome! My daughter had her first appointment ever and the optometrist explained everything she was doing and why. She ended up needing glasses and they were ready the same day! The lady who helped us with picking out lenses was great too she explained all of the options and price.

Still sitting here waiting to see the doctor, my appointment was for 2:15 and it is now 3:15. I will never come back to visionworks again!!

My sister made an appointment for 6:15PM and they had us waiting 30 minutes or more passed the appointment time. There were not many people but mostly everyone got in and out before she was even seen. We got here around 5:20PM and didnt get to leave until well after 7PM. No one spoke to me until someone asked if I needed to be rung up. Im not sure I would ever come here again.

All workers were patient and polite.

Took 2 times to get presciption right last time. Now they keep trying to set me up an appointment without my permission.

I really dont recommend this place to anyone has never been very good but had been staying with them for a while now since i thought well Ive been coming here for years now why start all over at a new vision place when they already have all my records for the past 5 years, this place has gotten worse!! They dont call you when youre order is in and when you call and ask if theyre in they say oh well youre order has been in for a while already you ask if you have to call to ask if youre order is in and they have the audacity to lie and say they tried reaching out to you STF up why didnt i get a voice message or something?! This is ridiculous!!

They did a great job finding the problem with my right eye and made honest recommendations. They didnt know if it would get rid of my head aches or not, but the glasses ended up helping a lot! They where very honest and straight forward about pricing,and I got my glasses the very next day. Thanks for the help! Found a really nice pair of glasses on clearance for 50% off

TERRIBLE EXPERIENCE FROM BEGINNING TO END.THESE PEOPLE ARE EITHER LAZY, CRUEL, OR BOTH. The woman I spoke to was rude and obstinate. I went in to the store to ask them how thier office would handle my vision insurance. Without my permission or knowledge they put an authorization hold on my insurance which can ONLY be released them, then the LIED about being able to release the hold. SCAM! SCAM! SCAM!So then when I wanted to get glasses from a reputable place I was not able to because of the hold. MY YEARS BENEFITS ARE WASTED BECAUSE OF THESE LAZY, AWFUL, MEAN PEOPLE

I had a very pleasant experience at visionworks. Everyone there was very nice and professional. It was the first time I had been to a visionworks. I would highly recommend it to anyone. I was very pleased with them!!!

I was taken care of very even though they were short staffed. The doctor was able to suggest a solution to my problem of liking contacts but having both near sightedness & far sightedness and being tired of having to use reader, with mono lenses. So happy!!

I called them and explained how my daughter needed contacts for volleyball,she currently wears glasses. They got me in the same day!! The doctor gave her a exam the staff worked with her putting in contacts and removing them. They had her contacts on site and also we picked out glasses, they had them the next day. Very nice staff.the quote they gave on the phone was just what I was charged,no hidden charges. I am pleased with the service.i will go there for all my families glasses. Thank you Vision Works

Great staff Kelly and Dawn were very helpful! They got a hold of my insurance to take care of the problems I was having. The store also has a great selection of glasses. Everyone was very friendly and I would highly recommend for anyone looking for a local optometrist!!

Our experiences with this location were pretty subpar. The first time service was great while our second visit lacked any semblance of professional tact. While I did schedule an appointment on a weekend day I do expect some type of consistency as if I had scheduled an appointment during the week. One thing that really bothered me was waiting 15 minutes just for examination check in and to be handed a clipboard while a few of the staff members working there kept poking their heads about doing nothing -- this was just the check in process to give your name/insurance, sign all the necessary documents which was an underwhelming three pieces of paper. I am usually okay with waiting -- especially if I dont have an appointment to begin with, but the initial social interaction bothered me, or lack thereof. How can I put this nicely, it was pretty bad. Like you want to leave type of bad even though you did everything you were supposed to do kinda bad. When a you make someone feel like they are bothering you, but they have set up an appointment, this is quite telling. The same cant be said for the checkout process because when I handed over some hard earned cash, it was a quick 10 minutes from start to finish to get glasses. Also the staff seemed completely overwhelmed, overworked and irritated -- which I can relate to but they could always choose to handle it differently. Long story short for this location and its associates , expect the foot traffic since you are in fact located on a pretty busy and convenient shopping strip.

The staff were very courteous even at a busy time the prices were great and the overall service was wonderful

I was leery of using Visionworks due to their low rating. It was the 4th place I went & I finally found a pair of frames I liked. I had planned to just buy the frames & have my doctor make the lenses, but we were in the midst of a family emergency & I just wanted to get it done. They were quick & efficient & even kept their promise to remake the lenses if I didnt like the Transitions. They were easy to work with & Im happy with my purchase. I would go there again.

Overpriced! Wouldn’t even try to bill my insurance. Staff extremely young and inexperienced, SLOW and INACCURATE! Entered warranty on one pair but not the other and won’t repair or rectify glasses or their mistake! Will never go back!

My glasses broke and I am nothing without my vision, stressed about money and if I could afford anything I called Visionworks and they scheduled me and I showed up .I talked to the lady up front and she was helpful and pleasant while also explaining everything they offered and certain costs. Well I ended up going for the eye exam and check out the contact extra. It felt so relaxing when I did all the tests and learned how to put the contact in. Dawn and Dr.Gardner were very top notch .

Everyone is great. Dr. Gardner is fabulous and fantastic in his job, he helped us out in getting answers to my daughter’s eye problem. Corson did a fantastic job in answering all our questions and helping us.

Great service. I may have waited for a while to get called in for my exam but they where super kind and helpful.

The staff is professional, patient and willing to help. The staff helped find the right glasses for me and my child. Dr Knudson is patient, and willing to listen to all concerns. He works well with kids as well.

Everything was explained to me in detail so I could understand all of it. Very nice experience.

I came here for the first time with my kids my 4 year old had to get an eye exam the ladys in the front were so nice and very helpful but once we went to the back room to be seen by the doctor it was a different story, my son had ran in to the door and start to cry the doctor was so rude and even rolled his eyes told me he would come back when I was done I told him oh wow you must never get kids that come in here for you to be so rude and act like that when a child crys he then sayswhatever and walks away from me rolling his eyes again I was so upset we left right then not even finished, the lady in the front apologizing for the way the doctor acted. I do not recommend this place to anyone who has kids.(Dr.kundson) was very unprofessional.

Excellent service all the employees friendlyHelpful. The only thing I can honestly say is the frames on display need cleaning its hard seeing out of them.

Store is clean and staff is friendly!

Wonderful experience. Friendly staff

When I came in to get my eye exam, the girls who worked up front were friendly enough. When I was finished with my exam, one of the ladies was really friendly and being buddy buddy with my fiance and I. She was very helpful and made us feel like she really cared. After we spent over $400 on new glasses, we were instructed to fill out a survey online about her. I went home and gave her a positive review. I regret doing so now, as I picked up my new glasses about a week later, and upon arriving home I noticed that the right arm of one of my frames wiggled back and forth and felt loose. So I went back to Visionworks and before I could even say what my problem was, the woman working at the counter got very defensive. I was immediately interrupted by her and she took my glasses and said there was nothing wrong with them. I tried to explain my concerns several times and was interrupted each time with a condescending response of they all do that because of the spring hinges and that is supposed to happen. I realize that spring hinges will move, but this particular arm wiggled side to side in a way that the other arm did not, and I expect a product I spend that much money on to have a little bit of customer service when there is an issue with them. The woman who was my best friend just a few days earlier didnt even acknowledge or speak to me. I guess since I wasnt there to spend money I wasnt worth her time anymore. I felt very disappointed with the behavior and disrespect of the women working the front counter.

I scheduled an appointment for an eye exam at 12:30 here because my husband recommended to go here and said the eye exam takes about 15 mins. I showed up for my appointment at 12:20 and filled out the paperwork needed. I waited until 12:50 and was never called back for my exam. I had to leave because I was only on my lunch break. The lady at the desk was busy so I couldn’t tell her I needed to leave. I called to let them know I had left and to reschedule. When they answered they asked “Do you mind if I place you on hold” I said “Yes, I do mind” but they put me on hold anyway. I couldn’t wait on hold so I hung up and called back again a few hours later. I asked to schedule a new appointment and the lady put me on hold to see what times were available. I hung up after waiting on hold for over 4 mins. I called much later to ensure It was not busy and got someone different in the phone who was helpful and did not put me on hold. I still need an exam but dont want the same experience.They sent me a link in a text message to submit a review but when I clicked ‘submit’ it just came up with an option to download “thankyou” but when I clicked download or clicked the X it didn’t do anything. The only option I had left on the page was to go to google to submit my review.

Dr. Knudson is amazing, my kids love him and the ladies are so kind and make us feel very comfortable to be there.

Worst place to go to, customer service and Drdoesnt assist with information! Kept hanging up on me and couldnt even call landline with information. Dr didnt give information on stigmatism or cataract when exam was given. Didnt give any eye drops out or information on that either, poor service all the way around! But they sure like your money!

They were unorganized...I was left on hold up to a half hour...they shipped my contacts to the wrong address and had to reorder...the contacts I did get I cant see clearly out of and they were supposed to order new contacts for me to see if they would work better and were supposed to call me when they came in...still waiting on that call...a month later...unprofessional, unorganized, and way over priced!..

Fast and efficient, Professional services and Wide Products availability’s

The day I went, there were only 2 people working the front. Although they were real busy, they were very friendly. The only complaint I would have is that the wait time for the Doctor was long.

Great staff real friendly in and out quick. Nice selection

Friendly, patient staff. Good selection of glasses for the entire family. Perfect location.

Great exam no hard sale , awesome customer service

Eye dr was great with the kids. Patient and kind. The other staff were sooo slow with checking us out and getting new glasse . Took over 2 hours to check out

The entire staff was great! The Opthomologist was great! She is very knolageable and explains everything very well. I will be returning!!

Customer service was great, Dr was great. Price of frames only okay. You eaither have cheaper options or expensive, nothing really in the middle.

Spent about $700 on two pairs of glasses and a year supply of contacts . I was called on my “guaranteed arrival date “ to be told the order never got put in . Already been 3 weeks now being told I have to wait another 1-2 weeks . No kind of compensation for this this just a sorry . So when you don’t live up to your “ guarantee “ and make it right what does that say ...?.............. So glad the owner can thank me for the review . Did you even read it ? ?? “So happy to hear this “ lol I’ll be taking my business somewhere else moving forward . *** Update *** Just went to get my glasses that were finally done and my trial pair of contacts they told me to pick up . Wasn’t allowed to pick up trial pair of contacts because I need to make an appointment with dr to get them . Grabbed my glasses and walked out . HORRIBLE SERVICE . Avoid this place !

Id purchased glasses online the last two times I needed them and only used Visionworks for the eye exam because it was the cheapest place I could find one. Last year I decided to try them for actually purchasing glasses and Ive been underwhelmed. The service was mediocre, but given past experiences with the company, I wasnt surprised by that. The glasses, however, are not good. Ive never had to clean glasses so much in my life. Every tiny spec of dirt or dust sticks to these lenses, despite them being advertised as being better than the average lens. I dont think I cleaned all the pairs of glasses Ive ever owned as much as Ive had to clean these in the last year. Also, Visionworks scheduled my follow up eye exam without my knowledge, I only found out when they called to tell me the date and time of it (I cancelled, of course). Would likely use for an eye exam if no other cheaper options were available, but I doubt Ill buy glasses here again.

Very professional & nice!

The Optometrist was remarkable, my 3 kids love her.

The staff was very kind and helpful... thank you girls

Customer service is kinda rude. There’s a lot of attitude they make you feel like they’re doing you a favor instead of their job.

Love the current staff, very helpful and energetic atmosphere

I work in customer service and this is ridiculous. I come in to simply buy a single box of contacts and got told I have to wait 30 minutes just to get rang up. It takes 2 minutes to charge me for a box of contacts versus 30 minutes to tend to an eye exam. Very rude, very unorganized and horrible customer service. The logical thing would be to ring me up for my contacts and than continue with the eye exam patients who have clearly already been waiting. I now remember why I quit coming here and took my business else where. If it wasnt for the fact that I needed these asap I wouldve walked out. I will continue to use my current place and just order my brand in advance rather than support a business who clearly doesnt care about the people who keep them in business.

Optometrist was great, other staff ruined the entire experience. Not helpful at all regarding any questions about prescription process.

This place sucks I was on hold for 15 minutes just so they could get hung up on and they told me to go in so I did and then they said I could be seen I do not recommend this place to no one

The customer service was great but they didnt have the color codes for The lenses to show you what the color tints on the lenses they need to have all the equipment so customer is able to see what they want to order so whats disappointed on that

Love it here they treat me amazing

Everyone is nice and helpful!

Dr was good, initial screening/testing associate was a bit abrupt, not great people skills.

The Dr. Was great! Other staff was worthless and rude.

Quick easy professional

They are rude and dont actually take walk ins like advertised

They were not truthful about their prices

Very professional.

Tryed to tell them that the glasses I can not see out of them at night but they dont care and they are really rude.

These guys rock!