Dr. Buchanan is a great dentist!! Caring and committed to helping with making you feel confident with your smile. So happy to have him as my dentist

Dentist is mediocre at best. Its ironic that the web site states in the bio that the goal is to build trust and make friendships because they are anything but friendly. The dentist hardly said two words to me during my visits over the few years I was going. Instead, he would pretty much ignore me and talk with the oral hygienist about everything but work. He also gave me a filling between two molars, and I complained to him that it was catching food and getting it stuck between my teeth and irritating the gum. Yes, I floss regularly, but food would get stuck at every meal. The dentist told me that it wasnt his filling that was catching the food, but my teeth were the problem. Funny, I had never had this problem before the filling.Also, billing is terrible. The office manager does not understand insurances at all, and she is indeed very rude and condescending as another post put it. She included work on my kids teeth that my insurance didnt cover, and blamed it on me for not being in there with my teens and dentist during the visit to stop the dentist from doing work outside of my insurance coverage. For every one of my visits, she also didnt bill my insurance because she said that my insurance didnt cover cleanings, x-rays and the basic dental care. And every time I told her that my insurance did cover basic dental care. And every time I would need to have my insurance call her to straighten things out.To this day, Im not sure why I stuck with this dentistry office for about 5 to 6 years. I guess I didnt want to bother with the change and finding a new dentist. But now Im glad I left and found a new dentist office that doesnt have these same issues. All that said, I highly recommend you search for a different dentist before coming to Pastrell, Buchanan and Hartzell General Dentistry.

The most amazing, compassionate and knowledgeable dentists ever! I’ve been a patient since I was a child and I will never go anywhere else.

I finally got tired of being treated like a non-entity. They cancel my appointment at the last minute and then tell me it will be 3 months before I can get in again. Then I get a last-minute call a month later telling me they have a cancellation. It was inconvenient for me, but I came in anyway. Got there 15 minutes early but got called in 15 minutes late with no apology. Prior dental treatment was expensive and (IMHO) unnecessary. Ive decided to look for a place that doesnt look and feel like a law office/dental mill and treats me like a valued customer.

This review is due to my dealings with Lori in billing. When I had concerns about my elderly mother being charged for work she wasnt aware she had to pay for and could not afford, Lori was inflexible, condescending, and completely focused on her agenda of getting this office their money in any way, shape, or form. I understand patient responsibility to know their insurance and what it covers and doesnt, and that they should ask the questions before procedures are completed. However, this business has responsibility to make sure their patients (especially senior citizens) are aware of what they will be financially responsible for BEFORE procedures are done. I see other negative ratings about similar practices in this office. The front office staff was courteous and the office manager, after 2 phone calls and a long wait for a call back, did work with me on a payment plan. Be sure to know exactly what you are getting in for before consenting to have work done in this office, and protect your elderly loved ones better than I was able to in this instance.

Dr Buchanan and his staff are the best! Some of the best dental work, care and compassion you could ask for! They were so helpful navigating my insurance and helping space things out in priority. Highly recommend.

Wonderful people working there!!

Love this office! They have been great to serve and educate and help us along with our oral health. They genuinely care about us! CC

Dr. Buchanan is the best dentist around. Very professional and knowledgeable. The only dentist I trust!

Dr. Buchanan has been a huge blessing for our family. He has done an outstanding job for three of my four daughters. Unlike myself my kids have no fear of going to the dentist. In large part to the way we have been treated start to finish. They have combined a great welcoming atmosphere, good quality workmanship and fantastic support staf give them a try you wont regret it.

Avoid this provider. Billing practices have changed and they go beyond your Insurance limit and you have to pay out of pocket. Each and every time we visit we request they do not go over our Insurance limit. The last two visits were entirely not covered and we had to pay out of pocket. Sad because we like the work they did in the past but we cannot afford to pay more than 1% of our annual income due to their billing practices,especially when we specifically requested they not exceed our limit.

We had very good experiences here until the past year. My children went in for fillings and they used composite fillings without consulting or giving us a choice. Our insurance does not cover these and we received a huge bill. We tried to work things out, but essentially the office blamed us and the office manager was very rude and condescending. We decided to see another dentist, and when we did, 3 of the composite fillings had cavities under them and one of them required my 15 year old to have a root canal. Not really happy.

Excellent with my almost 3 year old daughter!

Lady this has nothing to do with dentist competency. Or even your competany. Opps! Just teeth chipping. An bad mouthing.

Horrible prices and surprise bills for minor services.Less than twenty four hours after leaving this review the office began calling my phone repeatedly without leaving a voicemail. I wasnt the patient, a family member that I live with was so looking up my patient file (I havent been a patient in almost a year) to call me to take down a review isnt going to work.