Third time rescheduling. They have almost no staff, the phone numbers keep you on hold indefinitely, takes weeks to reschedule and they lock your access key for a week after they cancel on you. They wait until you show up to tell you that youre not gonna get to take your exam. I signed up for four CPA exams within 6 months and now I have 4 months to take them all. I doubt Ill get to sit for two at this rate. I dont think its possible to get any worse unless they refuse to extend my testing time window or refund me. If I cant get certified only because the dedicated testing facilities are unreliable, it might be time to talk to legal council. Theres literally no other way to schedule with a different organization. Im not sure what the parameters of a class action lawsuit might be but it might be worth the study. What else would I study for anyway?

Terrible testing agency, been here 5+ times and did not have issues. Upon my latest visit, I was told to get here at 7:30am with a test time at 8am. I did not get in just to process my identity until 8:30. I was then asked if my hearing aids were Bluetooth, they are hearing aids, I wore them every single time and had no issues. I was then asked to step aside for another 30 minutes while the boss made a decision. I was asked to take them out or can’t take the test. For me to take them out would have been such a big deal that would have been a major change in surroundings that would have been a distraction. I tried to tell the one person working that I had them in with no issues the previous times but to no change in empathy or professionalism. On top of the really inefficient bookkeeping and lack of time management, I was disappointed that I was singled out due to being hard of hearing and not allowed to take a test. Wouldn’t recommend here to anyone because it’s a waste of your time.

My test was cancelled the morning of without any notification. About 20 of us waiting in the parking lot had no idea what was going on. Lady came out to parking lot 30 minutes after the scheduled start time to tell us it was cancelled. No email or phone notification. The center was closed for issues the previous day so this is something they already knew about. Then had to call Prometric headquarters and wait for over an hour to get rescheduled. Very unprofessional.

My wife had a test here this morning. She was told the test was canceled when she showed up and that they had sent out emails yesterday. No one there that showed up with my wife received an email. It is Saturday and now my wife cant reschedule all weekend because her access code is still locked to this appointment. Looks like this has happened before, a review 3 weeks ago said the same thing...

It’s a testing center and the staff is fine. If you have issues with their attitude toward preventing cheating then you need to realize it’s their job. Literally show up, put your stuff in a locker, take your test, and leave. It’s not rocket science

Not sure why there are so many 1-star reviews, but I had only a positive experience with Prometric. The staff was courteous and friendly, the environment was clean, and everyone was professional. When I schedule my next upcoming exams, Ill absolutely be coming back to this Prometric.

Showed up at 7:15AM for the CPA exam and there was only one proctor at the testing center. NASBA requires two proctors in order for CPA candidates to take an exam section. The second proctor never showed and they were unable to get a replacement. My exam, along with 15 other people, was cancelled. Not a good look.

It’s been three weeks since my exam failed to load due to a system issue. I drove from out of town to take the test on a Saturday morning. I sat for 4 hours, and I understand that things happen, but things have progressively gotten worse. What I’m frustrated with now is the lack of follow-up to get me taken care of. I’m showing as a no-show with the state because I was given a ticket number and sent out the door. I’ve emailed, filled our the form “twice”, called, waited on hold for hours, and spoke to someone who has not followed back up. I’m now three weeks without earning income. My test would have given me the pass/fail onsite. I’ve attempted to pay for my test out of pocket again, and I’m told I cannot till Prometric takes care of the issue on the back end. My ticket number is 02231068. I would appreciate someone working it and getting ahold of me with my contact info on file.

Very nice place and the young lady Caitlin who handled everything was exceptionally professional and equally as nice, I have been to several testing centers, this was the best by far

Very professional. Very organized.

My test was canceled the morning of with no explanation.

Looks like none of the customer service related negative reviews are recent. The current staff were nice and helpful in my experience. I could somewhat relate to the review about not returning a call since I sent an email but didnt get a response. However I overall think the service is good and understand that they have to stick to strict rules for testing integrity reasons.

Trying to take test and there is some fan or something making an annoying noise. Was scolded about my mask off my nose but smae person had no problem spending a lot of time within 6 feet of me doing something to stations right next to me.

Ive been on the phone for 1.5 hours and still nothing....worst customer service around by far

There is a scheduling discrepancy for my testing. Their website indicates a function to break up tests into different days but there is no provision to do so after clicking the link. On top of that their listed number does not allow in coming calls.

I had a seamless experience. Quick check-in. Easy to follow instructions. Knowledgeable staff. No compromise on security, which according to me is a good thing.

Ive been here twice now and both times the same individuals were working the desk. They are THE least humble people I have ever met and are pretty terrible at letting you know how the process works. Any time you ask a question they look at you like youre mentally challenged and just scowl. Wish they could be a little bit more helpful.

Must be nice prometric brings the grace period back for Cenas and makes others retake a class. BS I was 1 day late for renewal paid $107 for UPS shipping over night. I think I should get something back for that.

Staff here sucks. Guess it doesnt matter since nobody cares to read these and I was able to get my test done. Glad I didnt need special services.

I had a different experience from the earlier reviewers. I met professional, competent, cordial staff, and couldnt have asked for a better experience while taking a test.

Have taken multiple exams there, no complaints.

My experience have been good..

They never answer the phone or return a call. I hate having to go there to take my tests.

Locked my brothers items in a locker and told him they would find the key in a few minutes. 2 hours later on his break, no key. He couldnt get to his medicine.