I been going to this clinic for 7 yearsThey change my life with the treatmentLove the facility... All staff treats me with respect they are very professional. Doctors are great... I already know all the nurses and they are super sweetNo complains about this facility. I trust them and I really recommend

Doctors and nurses are great. Helping me manage my pain very well

Cant believe how they have helped my chronic pain. I really like the continuity of care and the same staff. Make you feel like you are part of a family. Dr Powell is the best. I feel so much confidence in him and the rest of the staff.

They know how to help you feel better and listen to you, till they get it right, love this place !!

Scheduler was very rude.

Let it be known that if I could give ZERO stars, I would. From what Ive read in other reviews on this page, this is not an isolated incident. I do not take writing negative reviews lightly- they only come from me when theyve been earned. Youd come here to do this for your friend too if your experience was as terrible as hers.Two words: careless; insensitive. My good friend went into the clinic to get a consultation for the chronic pain she has been dealing with for years. She was very excited about the appointment because she has tried countless remedies and spent all she can afford trying to solve her pain. She was willing to wait a month for the appointment if it meant finally getting a solution. At the very least, she needed someone to hear her and listen to her experience at this level of medical pain specialization.I guess that was too much to ask for! When she arrived at the clinic, after just five minutes with the nurse, she was told that her pain was being imagined and there was nothing they could do since it was all in her head. The nurse was eager to get her out of the room and move on to the next patient. She did not listen to what my friend had to say about her pain or her medical history. She was dismissed in tears. She felt as though she did not matter, and worse, she felt like she would never be able to find help, that she was a waste of the clinics time, and that she did not matter.This clinic downplays womens pain. This clinic does not take women seriously.Additionally, customer service is unprofessional and unhelpful. The office manager belittled and disrespected her when she called to inquire about the disappointing consultation saying: and just what do you expect and hope to happen after we end this phone call today?ALL SHE WANTS IS TO BE IN LESS PAIN! You would think that a PAIN CLINIC would be more in tune to that and more willing to help, less concerned with dealing with customers and more concerned with helping them.Someone needs to tell that office manager to work on her attitude and her customer service skills. Hey lady. If youre reading this, check the attitude. Have some integrity. Be a professional.Monitor her until she can wear her head properly on her shoulders or find someone with a better customer service and leadership background. I bet if you ask the people working below her, they would say the same thing in a heartbeat. Good leaders do not speak to anyone like that.I do not care how busy your day or how stressful your week, you do not speak to customers the way my friend was spoken to especially when they are coming to your clinic for help.Bottom line: DO NOT come here for your pain unless you want to add emotional pain on top of it.

Ive never had a long wait, Dr B does everything he can to help me

Dr. Nemeth and the staff are just amazing. I have a rare kidney disorder, LPHS, and they have taken such good care of me. Friendly, Caring, & Trustworthy....

I am a senior and have had seven cervical and lumbar fusions with hardware and a knee replacement and three hand surgeries. I really like this pain clinic . I have gone to many over the years and I have always preferred a doctor who listens and is honest. Dr Willard is and his staff is very good and very nice. I waited a lot less then I thought I would have to.

I rate them a 0 worst place ever the receptionist wow so mine and rude I felt like if I was asking them a favor

I was a PROSPECTIVE new patientThis practice should be ASHAMED how they treat new patients!! I didn’t even get past the condescending rude salty receptionists! This place won’t help you!!!BEWARE*****Chronic pain patients shouldn’t be treated like garbage! ( I refuse to be demeaned / humiliated )

The rating above applies only to MPCs policies and/or practices during the Carno 19 Pandemic.Given the extraordinary circumstances the world..this country are facing due to the pandemic of Carno 19, is it possible that MPC has not advocated for their patients and staff by pushing back on the Federal government/DEA on their regulatory rules/laws on certain aspectsof chronic pain management?Given the never before drastic actions our government is taking to flatten the curve on the spread of this virus is it possible regulations on things like 90 day check-ups for scrip renewals cant be TEMPORARILY relaxed so that your patients battling already chronic poor health arent forced to subject themselves to a waiting room full of other sick vulberable patients? What about your professionals that are exposed to perhaps hundreds per day?Has MPC and other practices in your field individually, or collectively, advocated for their patients and staff pre-emptively, vigorously and directly with these regulatory agencies on behalf of their vulnerable patients?You direct your patients to your portal, where are your communications to patients explaining your efforts and advocacy to address this? I hope my interpretation of MPCs rigidity in enforcing regulations w/o pushing back on those regulations is incorrect, but how would patients know what youre doing? This is important to your patients including offering insight into MPCs priorities and competence in the face of crisis where the welfare of patients and staff are concerned.

Dr. G. Is an amazing care giver. His bedside manner, Is superior. The staff is very competent. I could not ask for a better DR.

I love the entire staff here, especially dr. Willard. Dr. Willard cares very much about his patients and literally will not give up until he feels he has helped you tremendously. I feel the same way about the nurses, the physical therapist, and the front desk people are awesome as well. I would recommend and have recommended several people to come here when they truly need help with a chronic pain issue. The entire office is very professional and organized, with people who truly care about their patients. I would say I have had nothing but very good experiences here.

This place is horrible. This is my first appointment. I was told to arrive at least 30 minutes before my appointment and that it would be a 2 hour appointment. They said bring a driver with you and that the driver has to stay and wait, they are not able to leave. So, Im sitting here waiting in the room for the doctor to come....over an hour so far. Why??? If you cant see me or if you are booked ..super booked why did you schedule an appointment with me? My time is valuable. So, Im just sitting here waiting for the doctor. The medical assist or nurse, whoever they are have been in the room several times with the same story, hes running a little behind. They have so much business, which is a good thing, but they cant keep it. Very disappointed in my first visit. Lets see how future visits go.

The West Michigan pain clinic staff was extremely professional, very courteous, very nice. They worked with me 2 come up with a working solution or the pain issue that I was having. I would definitely recommend them.

I used to be able to tell pepple what a wonderful place this is and most of the time it is still i was a patient of dr mankoff everyone needs a dr like him he always took a few short minutes to see how things are if there are any issues he needs to be concerned about after dr mankoff left i was assigned to a dr bergiola im really not sure why he is there he has no compassion the most i get out of him is see you in couple minutes i hate feeling like im not worthy of being there and for god sakes i dont want to be therebut i hate to say i pray that he becomes just as miserable as his cliemt maybe he could stand a little taste of his medivine if anybody reads this an wants to help him be a better dr tell him compassion is a big part of it he must have missed that in his schooling

Friendly and caring staff. They take good care of you.

My daughter attends this clinic,I am not confident with their care as such.The Dr.was quick in the interview and rather vague in description as to the details of the pain relief procudure.Also upon returning to the waiting room i found a dead BUG (resting in peace) on the window ledge.The secretary did take care of it when told, but she didnt use gloves to dispose of it! She also said they have had trouble with their cleaning crew and this was no Surprise!Also ,the blinds and window ledges in the patient rooms need a good Dusting!It makes one wonder how clean the facility is , if the little things are Overlooked!!!!

This place is an absolute joke, they treat everyone that walks through the door like a drug addict, if you are seeking help for pain management look elsewhere.

I have been seeing Dr. Willard ,for my left shoulder for over 2yrs. I feel I get more infor out of the nurses than he wants to give me. I feel that his fast to go generic answers have been practice , with others so often that his answers come out rude, with no compassion.!!! I have heard him talk about me in the hall, the door was left open ,,, as if I was wasting his time, he had told about his own back pain ,(I never ask , him how hes doing) my personal thoughts were go see a doctor !! I finally was sent to a back surgeon , who sent me to a arm specialist, I so agree with the rest of the others with the past money due , cause I am warring you if one owns ,they will cancel you , till at a later date. One last thing keep your receipts cause they tryed to tell me that I miss a appointment no call, no show and now I am going to pay more, till I went to my car which I had the last recite and proved to them that I was right and they were wrong , there just running a business and no one knows what the right hand is doing for the left. I just want to get better. Not stay the same in pain

Treatment didnt last long. Charge way to much. $185 for a ten min nurse consultation. $200 for one shot then $400 for same second shot. Total bill for one visit: $900. Place is a cash cow for these doctors and nurses who have no honor or intregrity. Value money over patient well being and are eager to stick you with shots. Wont be going back.

I absolutely have the utmost respect and confidence in my dr and staff. I have no doubt in my mind whatsoever that they go over and beyond to help everyone. 🙂Sure sometimes you might have to wait due to them being with a patient, at least they are giving that patient their much needed attention. Just as they will YOU too!You ALL Rock!! I love each & everyone of you @ Michigan Pain Clinic!! You are all my family ❤

First of all, people need to remember that this office is not a diagnostic office- rather, you are sent here by another doctor because he/she has exhausted all other options. They are here to treat your pain. I am treated with respect from the minute I enter the door until the minute I leave the office. Yes, now and then you may have a short wait or meet the staff member who may not be as friendly as you would have hoped. Things happen- emergencies arise. I find the doctors and nurses/techs to be nothing but professional, and usually very kind and considerate. I have been coming to this office for almost two years. I loved Dr. Mankoff and now I see Dr. Powell. He is simply the best. Trish and Sally are terrific. I NEVER feel hurried and never have I felt things have not been well explained. The nurses in the “injection” room are wonderful and the staff in the “recovery” area is totally on top of things. I have had no difficulty renewing my meds. They are always on top of it. Compared to what I went through with my surgeon’s office- there are no words. And they understand the difference between addiction and dependence. There are some of us that will need to learn to live with the hand we have been dealt. And thanks to Dr. Mankoff, Dr. Powell, Trish and the rest of the staff, I am able to live, not just survive. Meds are ordered and renewed promptly, phone calls are returned promptly, appointments are made in good time- I seldom have to even check to see if something has been done. I will say I usually take the earliest appointment possible as we all know things happen and it is possible to get slightly off schedule.My only criticism is that some of the rooms are terribly small without any windows. Makes me REALLY claustrophobic. Only occasionally have I had to wait a little while for the injection room to open up. So I just open the door, as that allows for a little circulation of fresher air. Oh- and maybe a warm blanket instead of a cold sheet after injections. I would highly recommend.

Dr Roug and his staff are excellent. The people that schedule and work the front desk are rude and treat people like they are just another number. It’s nearly impossible to get anyone on the phone or to call you back to make an appointment. The doctor and his staff are aware of this, but have no power to change what is wrong. We have filled out numerous surveys, which is mandatory before every visit, but nothing changes. Doctor Roug and his staff work for Michigan Pain Consultants, so there is not much they can do to effect change. When my husband is finally able to get in to see Doctor Roug, he is treated well by his staff, and he gets significant relief from his injections. Dr Roug is are only reason for not leaving Michigan Pain Consultants.

The entire staff works together to give great care to the patient while obviously truly caring for the person.

My mom has been a patient here for almost 20 years. Im appalled with how they treat her. If this was any other business they would not survive but because people depend on it the office takes advantage of the situation. Horrible customer service and poorly managed office. My mom waited over an hour (1.5) to see Dr. Winston and when she brought it to their attention, the office manager told my mom that should be prepared to wait 3 hours. 3 hours!! I would advise for anybody looking to not consider this place. This hasnt been an isolated occurrence.

Office and staff are wonderful. I wouldn’t go anywhere else. My dr is incredible

I have been seeing Dr. Winston for a few years for chronic pain. He spends quality time with his patients and has always taken a very conservative approach to relief. I would recommend him to anyone.

Have been patient for 7 years and have received excellent care from Dr. Mankoff, his PAs and nursing staff. Also, have been treated with respect and in timely fashion from reception staff. Have always got right in on appointment time or earlier, along with no wait time when in exam room. Behavioral specialist are excellent also. What i particularly like is they do listen to what has and has not worked for me and my goals to achieve pain relief through not only medication, treatments, but natural techniques.

I love Dr. Rogg he always nice and makes sure I am doing good during my procedure.

The care that I have received here is phenomenal. The whole staff is friendly and they care about not just your physical health but your entire well being. I would recommend this place to anyone who is unfortunate enough to need continuous pain relief.

Great place, have been coming here 5 yrs.

I love the people here. So professional and kind.

Didnt get past the new patient scheduling, they were extremely rude and treated my mother like she was completely incompetent and scheduled her out to the end of January 2019, it is october 31 2018. I had to call them back for her to let them know how extremely rude they are, then cancelled her appointment because we found her a clinic somewhere else where the people seem to about their patients rather then money, after she was told by this clinic that there are no other pain clinic.If the scheduling staff is rude and abbrasive, that speaks volumes about the office overall to us.

My name is Gerald L. Johnson Jr. and I have been going to Michigan Pain Consultants for about 4 years and I have to say that when I get the pain shots I feel a lot better and I love the relief that I get.

Dr. Winston is superb. Listens to me and provides exceptional care. Pain is relieved!

Staff was rude, told at least 3 people I was extremely nervous to be there for an injection and only waited 1 minute after the sedative to start injections. I never even felt the effects of the sedative. Nurses were more attentive to other people in recovery around me. Felt very uncomfortable the whole time and on top of everything they refused to refill any of my prescriptions. Not satisfied

Dr. Popat-Lewis is a feminist dream. One of the best doctors Ive ever been to in my whole life.

Very good experience. Dr. K hears me and provides me significant relief.

Setting patient expectations -10, staff effectiveness -10, staff politeness -10, process and procedures -10, doctors +5. Get a new chief of staff!

I would not be able to function on a daily basis without them. Like any office some days are good timely and some days patients need a little more care and we should be patient if somebodys there listening to us and cost patients a little more time.

I Had A 10:00 Appt and got there early like they wsnted.I got called into the exam room on time.I sat in the exam room for 40 minutes before the doctor came in.I was then told if I had mY injection I was supposed to have I would probably be there another hour.Slowest doctor ever been to.

Appointment schedule lady was absolutely disrespectful as can be, I think this place is like many others who try to sell you snake oil and get you on as many injections as possible.

My doctor is rude. Very sarcastic.

I absolutely the the staff very warm and welcoming

Tried to call the after hours number with concerns/ symptoms excruciating headaches and pain since injections in my neck on Tuesday. They shut me down mid sentence saying it had been over 72 hours since I was there and I would have to wait until Monday to call. This is Saturday morn.. unreal!

So far so good..😀

The slowest Dr office in the free world

Good people, good job