user
2020 iCare and iWear
4116 S Carrier Pkwy #120, Grand Prairie, TX 75052, United States
Appearance

Comments
Pa
Review №1

Some of the people that work here a great and others don’t know anything. I don’t get my eye exam here but they do have a great selection of glasses. They take great care of you, usually in and out.

Da
Review №2

Really excellent. The whole staff is super helpful and friendly. It usually feels like a fiasco whenever I take my kids and myself for a block of three appointments, but everything was painless and went smoothly! Their procedures and equipment are way more up to date than our prior optometrist. No horrible dialating eye drops, and no air puff! My kids hated those and it was always a battle. Found our new optometrist for sure! The doctor is also very very nice and personal. Recommended!

Be
Review №3

You won’t have to wait very long to get seen if you have an appointment which I appreciated. The office is well kept and the doctors very professional. The entire staff was friendly and helpful. It’s a bit more expensive than my previous eye doctor but the convenience and professionalism is worth it all.

Le
Review №4

This office is amazing. The best service I have ever had at a Dr office. The staff is so professional and so much fun. They took there time to help me find the best glasses for my face. I wish I could give them a 10. Thank you for your outstanding service. ( Berthenia Jackson)

Ke
Review №5

Dr. Doan was friendly & super helpful as well as the staff working. Staff helped me pick what glasses looked best on me & I appreciated that. Would recommend to friends & family!

Ke
Review №6

Had a great experience at this location. Staff was legit super friendly and professional and very helpful with questions I had. Doctor was just as kind and informative and also seemed to really care about what he was doing. Will definitely be coming back thanks doc!

Da
Review №7

The staff was very nice. The Dr. was very informative. I really enjoyed my visit.

Ba
Review №8

Place let the phone ring for idk how long and when lady finally answered, she answered in a bad manner like if she was bothered. All I was trying to do was schedule my 4 year old who now needs glasses.. and at that, I had a simple yes or no question 😩

Sh
Review №9

Awesome staff!! Very friendly and knowledgeable about eye care !

Sa
Review №10

Best eye doctor I’ve had in years! You will not be disappointed with your visit. Staff is so professional. Large selection of designer frames. My eye prescription is on point most importantly.

Ti
Review №11

Dr. Samin is great. She provides useful information as she is examining you. I recommend this shop.

A
Review №12

I had a great experience. The optometrist is very respectful and knowledgeable. The entire staff is pleasant and professional.

Mi
Review №13

From start to finish every one was extremely friendly and personable. The experience will allow me to recommend friends from the hospital to stop by and become a customer

Vi
Review №14

Dr. Do and all the staff at 20/20 iCare are phenomenal. They are able to address all my basic optometry needs; including yearly exams, contacts and glasses, but they were able to identify a particular eye pathology that I was symptomatic for. I am now more aware of the health of my eyes than I have ever been, and have Dr. Do to thank for that. They are thorough and compassionate in their work and for their clients.

Ma
Review №15

The staff is very professional, quick, and given the opportunity to complete the forms necessary online before my appointment.

Ma
Review №16

Dr. Do & his staff were very kind to me.I had an emergency eye situation going on & they took me in right away.I had slept with my contacts on & it turns out, my right eye was scratched. Ouch.Dr. Do was very thorough & took the time to explain everything to me and how my healing process should look like.Highly recommend

Ri
Review №17

Overall, I had a great experience. All the staff were very friendly and attentive. Dr. Samin is really acknowledged and experienced. The eye exam finished very fast as theyre skilled.

Mr
Review №18

The service is amazing.... the staff is great.... my only choice for eye care for 9 years now...

Ce
Review №19

Staff was friendly and helpful! Would recommend to friends and family also great variety of eye frames

Pa
Review №20

Dr. Doan was great! She addressed my concerns regarding my vision and put me at ease. All of the staff there are very helpful and friendly!

Wa
Review №21

Dr. Samin was straightforward and professional, especially when dealing with high myopia and nontypical eye issues. The staff was friendly and accommodating, the offices were clean and organized as well as regularly sanitized.Overall a great visit!

De
Review №22

Very happy with Dr Doan and staff. I will go back for my yearly exam. Everyone was friendly and happy.

Ma
Review №23

The entire staff was so friendly and professional. From coming in and getting my info together to the exam itself everything was quick and efficient. They have their system down. Dr. Doan’s exam was excellent and worked with me well on finding the right prescription for my near sighted eyesight. Overall would recommend this place.

An
Review №24

The service was great. They answered my questions and concerns. Awesome job.

St
Review №25

Awesome staff.. everyone was so friendly. This will become my new go to for eye wear and exams.

Fr
Review №26

Dr. Do is AMAZING! Very knowledgeable when dealing with any vision issues. I love that he explains in GREAT detail!Thank you for servicing my family as well!And I can’t forget his friendly staff! They are always on it!! 🙌🏾

lo
Review №27

Socorro was so kind & patient with me. It was my first time and it definitely wont be last. She definitely made my experience so much better.

An
Review №28

New to the area. Took my 7 year old in today for his first eye exam. Front staff was friendly, and Doc was as well. I didnt have insurance but the visit is affordable.Over all supremely satisfied and will definitely be back.

Ni
Review №29

Very helpful and patient. Answered all my questions. Nice young man

ri
Review №30

I have been a patient at 2020 icare and iwear for years. The staff and doctors know you and care about your health. I have always been treated professionally and pleasantly. Glasses are received quickly and fit.

Pl
Review №31

There was NO wait time when I arrived for my appointment. The staff was welcoming and professional. I was in and out so quick it was impressive. Dr Samin is a Fantastic doctor and very easy to talk with. She is knowledgeable and does a very good job explaining what’s being done and Explaining her recommendations. I would definitely go back and recommend to anyone looking for a great optometrist and staff.

Be
Review №32

Everyone was so nice! Dr. Starchville was very informative and made sure I had everything I needed for routine eye care.

Je
Review №33

This is my second time going here. They are all so wonderful! Very welcoming, very nice. They run on time, I barely waiting 5 mins. Dr. Samin is so sweet! I asked her questions and she gave me her personal/professional advise. Definitely sticking to this place for a while.

To
Review №34

Staff was friendly and courteous from the time I walked through the door until the time I had my eye exam with Dr. Samin, who was very helpful and informative when it came to my eyes and my exam. Would definitely recommend to family and friends

Th
Review №35

WE LOVE THIS PLACE! Got an exam and our glasses last year. Came back for a follow-up. There was NO wait time when we arrived even with the COVID protocols in place. The staff was welcoming and professional. Dr Samin is an awesome doctor and very easy to talk to. She answered all our questions. After the exam, we enjoyed old school music with the staff while we discussed our payment and benefits. We were in an out in a reasonable amount of time so we could enjoy the rest of our day.

Ri
Review №36

My wife saw Dr. Doan this time. She felt her time spent with the doctor was rushed. Dr.Doan talked fast like she was in a hurry. Everything was fast. Taking time with patients allows you to get to know them better and really hear their concerns. My wife didnt feel like she received compassionate care. The reason Im posting on her behalf is due to the fact Google doesnt allow multiple posts from the same Google user. My wife already had a post from a year ago with Dr. Hoang at this eye clinic.

Zu
Review №37

Dr. Samin was very polite and took good care of me. Made me feel very comfortable and answered any questions I had.Also the staff is always friendly and they always acknowledge you when you walk in (some places don’t lol) Highly recommend! :)

Th
Review №38

Easy and quick examination with barely any wait time (early morning). Dr. Doan addressed any concerns I had. Staff is friendly and very helpful when I was selecting a pair of glasses (everyone seemed to enjoy working there).The practice is well prepared against COVID-19. Patients use trays to place glasses after trying them on which will be sanitized before being replaced back onto the display shelves again. Used pens when filling out paperwork is also sanitized. I personally appreciate the little things employees do to be helpful and safe.

Ma
Review №39

The doctors are great. The employees that assist you with insurance questions and eye wear are amazing. On the other hand, the employees at the front desk are so unprofessional. Without communicating with others in the office. I was chased out the front door and asked if I paid. Told the employee that I did and then I was told to wait because she had to check. When I called back to express how I felt about the situation. They didn’t show any concerns. Stated that it was a mistake and did not offer an apology. The way she spoke on the phone was very nonchalant and she continued to rush me off the phone. My family and I have gone here for years, but this will definitely be our last time.

Ch
Review №40

Great staff! Great Dr! Great experience! Thank you

Ry
Review №41

They are very efficient, friendly, and knowledgeable. Ive been a patient for more ~15 years.

Su
Review №42

My son and I had a eye exam with Dr Samin and she was great!!! She helped him make a decision on whether glasses or contacts were a better fit for him. We will definitely go again.

Ka
Review №43

My daughter and I have been coming here for about 4 years and we love it here. It’s a little further drive for me but it’s absolutely worth it. They treat us absolutely amazing. Thank you to all the staff y’all are awesome!!!

Li
Review №44

Staff very welcoming.I dont have to wait too long to be seen.The Dr. is very nice and answer any question i have.And its just down the street from my house.Love it..

Ad
Review №45

I recently visited for my annual eye exam. I liveThe staff and doctors were very welcoming. There was minimal wait time. I would definitely recommend to others!!

Do
Review №46

I went to 20/20 iCare for the first time today. Dr Doan was awesome , I am typically nervous when I go to someone I don’t know but she put me at ease immediately and was so nice. Yvonne helped me find the perfect frames and contacts. She was the sweetest person ever, very good and knowledgeable and didn’t try to talk me into anything I didn’t need like a lot of Vision centers. Very good experience from walking in the door to leaving! Thank you 20/20 iCare!

W7
Review №47

Dr Huynh has bee courteous and professional as well as pleasant to converse with.

Ar
Review №48

I have been coming here for about four years. The service and professionalism are above standard. The staff and doctor are friendly, polite, and respectful.

Em
Review №49

My experience today was amazing! This was my first time here too! The staff was very friendly. Dr. Doan was great and answered all my questions! Ivonne helped me when it came down to getting my glasses. Thank you!

ya
Review №50

Everyone there is so nice and very quick to help with anything.I wouldn’t go anywhere else it’s nice to enter any place and feel welcomed and happy and that’s the energy they give! 5 stars all the way

Sh
Review №51

Love this office! Been going for years and people know us by name and/or face. Went this month for my yearly and Dr. Jenny was great. Both sales ladies were awesome and helpful. The first day (same day as my exam) one young lady helped pick out glasses and was very patient with my particular self. I went back again today, to get a second pair and the other sales woman Yvonne was just as awesome! She welcomed me by name, helped select a second pair, and was informative as well as courteous. I appreciate the atmosphere and feeling like I’m appreciated in return. Going on five years now and never changing!

Ma
Review №52

I was thoroughly impressed with Dr. Doan and the entire staff. It’s refreshing, specifically, during these difficult times, to receive such professionalism and outstanding customer service. 20/20 iCare and iWear was spot on. Thank you!

jr
Review №53

I had my vision and glasses done at 20/20 iCare and the staff and service was awesome. Every question I asked was answered and addressed as expected from true professionals.Thanks.

Ch
Review №54

Staff is very friendly and works hard.Dr. Samin is thorough and yet very patient. Would recommend her.

ji
Review №55

Service was awesome. Fast as usual so it was in and out. Staff was great and helpful. Dr. Do friendly as always and a great eye Dr.!

Re
Review №56

Doctor was personable and informative. He took his time to explain everything to me. Office staff is very friendly and helpful. Great customer service!

na
Review №57

Dr.Do is really nice. He’s great with kids. Highly recommend him.

c
Review №58

Dr. Do was very kind and attentive in his care at our appointment today. No complaints about this place!! Lovely staff at this office. Office is well-kept. Definitely recommend coming here

ne
Review №59

Been going here for years now! Best customer service ever and everyone is so welcoming. Go there it’ll be worth every penny.

Ma
Review №60

The Doctor was very knowledgeable and listened to my concerns. Staff was great and professional. I highly recommend this office.

Ji
Review №61

1st I was early and they worked me in and the doctor and the staff was great. Met all my needs.

Je
Review №62

When you make a appointment for 3 members of your family two week ahead and the day of the appointment tell you that they only have 1 space to take care you. That is definitely really bad service. Dont waste you time like me...And no they did no offer to take care my family as a walk-in. They told me that the only thing that they can do for me is to make a appointment for another day...Please dont lie.

Gr
Review №63

Friendly staff and very nice Doctor. Visit went well and fast with no stress. One of the easygoing experiences from an eye clinic.

Sh
Review №64

Dr Do was amazing. I never have any issues at this clinic. The music is pretty amazing too. Lol

Py
Review №65

Hi it’s me Kenneth Nero and Dr Doan is the best she’s so sweet and very caring! I really appreciate her help with my eyes ^_*

Ke
Review №66

The Staff Were Very Helpful And Also Professional At What They Do.

ma
Review №67

The staff was super nice and friendly. Quick and and super helpful. Second time going there everyone is still extremely friendly and very helpful best spot ever to go to for your eye exam

am
Review №68

Staff and Provider are phenomenal ⭐🌟⭐🌟⭐Office is super clean to the point of them sanitizing pens! Thats really saying something!

Ci
Review №69

Dr Ho and his staff provided great care. The appointment ran on time. Dr Ho took the time to fully examine my eyes using the latest technology. Highly recommend!

da
Review №70

Dr. Do was very knowledgeable about what i was needing.

Jo
Review №71

1st time going here and my visit was a great one, everyone was friendly. Highly recommend.

Ch
Review №72

Very nice and professional experience. Would definitely recommend the place.

Ma
Review №73

Seems everytime i go to this particular office for my eye exam there is a different eye Dr and im ok with it since i dont suffer from bad eye sight 🤓. I do want to say Dr Samin has been by far the Best one ive consulted with. She is very knowledgeable answered all my questions n concerns. Wish you well Dr Samin.. 🍼

K
Review №74

Very pleasant staff and great customer service. I will definitely recommend to my family and friends. Dr Doan was very professional. They followed all safety rules and the office was very clean. Overall ...this place is awesome!!!

ra
Review №75

She was very nice Doctor I have meet now .I like the way she talk to me and she know what she was doing too .thanks to you dr

St
Review №76

Great staff and Dr. Samin was very professional, thorough and extremely pleasant! By far the best experience I have ever had for eye exam and service.

Co
Review №77

Dr. Huynh was amazing! She was very polite and informative during my visit today. She took her time reviewing my dry eye situation and explained everything to detail. I highly recommend this place! I’ve been coming here the last 5 years.

Ha
Review №78

Dr. Do is super patient and very thorough. Out of all of the times I had my eyes checked by other doctors in the last 8 years, Dr. Do was the only one that questioned whether or not I ever had allergies in my eyes before. I always thought I just had super watery eyes. He prescribed eye drop medication and has helped me so much with something I just thought was normal for me. He also redid my eye exam when I had a hard time reading or seeing my computer screen and was able to adjust my prescription. They have a pretty wide variety of name-brand glasses as well. Prices could be a little better but with the luxury brand, it makes sense. Staff was friendly and were able to answer all of questions. They worked quickly and was able to process my order in on my last day of insurance. I highly recommend.

Ta
Review №79

Great friendly Staff and the Dr was so nice and sweet! Great service.

Fe
Review №80

This place is great. The business office took the time to check my benefits and search my husband’s benefits. They were awesome

Al
Review №81

Had the best eye experience hands down !!!! Front desk was friendly .... Dr. Do best eye doctor in the world ..... I’m back to my Superman eye vision 20/20 .... thanks Dr. Do your the best !!!!!!

De
Review №82

Dr. Do is very good and explains everything you need to know about your eye care. He answered questions even before I had to ask. I brought my daughter here for her 1st pair of glasses at 9 and she 23 and we as a family still get our eye care here. All the staff and doctors are very helpful and kind. I love 20/20 iCare❤️

Ju
Review №83

Everything Soo good to me!!

Ru
Review №84

All the staff were friendly, professional, and quick to serve. Great experience. Highly recommend.

Vi
Review №85

Ive gone to this location for over 8 years. I waited until I was out of contacts and called to make an appointment last minute. Junior answered the phone and was polite, knowledgeable regarding my insurance and booked my appointment asap. I arrived and was greeted immediately by cheerful staff. Tim told me he could assist me and was very personable. He did my I initial testing and then told me the Dr would be right with me. The door barely closed when this sweet Dr came in. She was professional with the sweetest personality. She gave my eyes a thorough exam and asked if I had any questions. She then showed me to a chair where I finalized my transaction and paid. The whole experience was 5 STAR. I had read the reviews and almost didnt go back to this office because of the low rating and then I decided I had always had a good experience so I would decide for myself. Im glad I trusted my instinct and the staff at this office. The manager and the 6 staff members plus the doctor were all great. I highly still recommend this office.

Ma
Review №86

SCHEDULE WITH DR SAMIN!Went today for an exam. Staff was super nice and helpful. The doctor actually cared about getting my prescription right. Unlike the others that hurry you up and try to get to their next appointment. The lady (didn’t get her name) who assisted me after the exam for my frame purchase was extremely helpful as well. They Kept it real 100% I definitely recommend going here.This is my first EVER review. That’s how much I really liked this place.

Du
Review №87

Dr. Long Do was very thorough and explained everything very well. It was a first class appointment. I’ll definitely be back!

Ci
Review №88

Very nice place and people. Very customer oriented.

Na
Review №89

Really clean and comfortable place! The staff and doctor were welcoming and made the process of selecting new glasses easy.

Ch
Review №90

Great doctor who communicates very clearly. Friendly and knowledgeable. Awesome experience.

Me
Review №91

The staff were all friendly, warm and welcoming. Dr. Do took the time to thoroughly explain and answer all my questions which was so helpful. They have modern equipment so that the annoying sudden-gust-of-wind-in-the-eye machine is a thing of the past. And Dr. Do has great recommendations for the best pho in town! Pleasure to work with!

Mi
Review №92

I visited the office today and saw Dr Do. His chair side manner was pleasant. The entire staff was awesome.

Li
Review №93

Dr. Do was The doctor that I saw. His chair side manner is very pleasant and resourceful. The office was very accommodating fitting me in for my follow up. I look forward to working with them in the future.

Ju
Review №94

I was very well treated from the time that I walked in, until the time that I was done. Dr Doan was very patient, and did not rush me. The young lady that helped me with my glasses was just wonderful. This is not your typical office. I am in the medical field, and I can be critical when Im not getting the right treatment or care, which causes me not to return. I was very impressed with everyone at the office, and I will definitely recommend my students and coworkers to visit. Thank you for an amazing experience.

Da
Review №95

I have been coming here for 8 years and this will be my last time. I have had serious eye problems the past couple of months (distorted vision, blurred vision, eye pain, etc). I had to come back for 3 visits and I never felt heard. Every time I spoke to the front desk they spoke to me like I was a nuisance to them. No one ever said they were sorry for the issues I was having.Several times I was told that appointment would happen at a certain time or that contacts would be delivered and when I called to asked about it, the front desk just seemed annoyed that I was calling. They got my contact order wrong as well. You would think if they made a mistake they still seemed annoyed that I had other issues.I am getting married this month and am unable to see. Though my situation was difficult, I never heard anyone say they were sorry or they understood. They just treated me like a burden and the front desk staff even laughed at me when I came to pick up trial contacts. They said “now these are our last trials, ok?” and some of the front desk laughed under their breath.I just felt very disrespected and like a burden to the front desk.I ended up needing sinus surgery as this was causing my eye issues, once I get my surgery and contacts I will not be back here.

Jo
Review №96

Courteous and got things done in a timely matter.

Ma
Review №97

Great staff - Friendly and engaging - Dr Ho was knowledgeable and created a welcome environment

No
Review №98

My experience was very pleasant. Any questions that I had were easily answered with the assistance of the staff. In particular, the front desk employee, Helen, was very helpful in assisting me with any questions I had regarding insurance. They were also timely with my visit, which I greatly appreciated. Lastly, the attending physician was professional and helpful with what I needed. I will definitely be a returning customer.

Kr
Review №99

Very clean office & Mask enforcements are complied there. Dr. Is very nice and knows what she is doing!

De
Review №100

Everyone is very professional. Appointments are on time. The Dr. is thoroug and quick without leaving you with the feeling of being rushed.

Information
53 Photos
100 Comments
4.7 Rating
  • Address:4116 S Carrier Pkwy #120, Grand Prairie, TX 75052, United States
  • Site:https://www.2020icareiwear.com/
  • Phone:+1 972-264-7200
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:10am–7pm
  • Tuesday:9am–5:30pm
  • Wednesday:9am–5:30pm
  • Thursday:10am–7pm
  • Friday:9am–5pm
  • Saturday:9am–2pm
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
Similar organizations