Your appointment wont matter. There is no receptionist, no one answers the phone and they wont take online requests from doctors, you will need to bring paper. And RUDE staff that is completely unhelpful
Since my husband is an organ transplant recipient, blood work is needed frequently and we have been using Quest in Alton for several years. During the more recent years, we seldom feel welcome and the majority of the staff show they do not want to be there. Convenience has kept us there for so many years, but it is now time to move on and leave the uncomfortable feelings behind.
The two ladies who were working there today one of them was very rude I will use a different quest diagnostic before I ever come back to this one again
I suggested to use my hand for blood work due to veins in arm being hard to find, easier on both of us, phlebotomist hesitated and then told me she only had one butterfly needle and was going to try my arm, after several movements called the other person that was working there to come see if she was crazy since she couldnt find the vein, finally was able to get out of arm. Just really not my fault that she didnt have more than one butterfly. Every other time I suggest no one has hesitated to use my hands.
I am only giving it 2 stars today but will come back and change it after my appointment. Ive never had an issue with my waiting time or staff. My complaint is YOU CAN NOT TALK to a LIVE PERSON on the phone, smh what kind of company doesnt have an option to talk to someone?? Then i read the reviews&see this has been an issue with others.
It was incredibly easy to schedule an appointment via the automated phone system. A lady named Mary Ann made my visit simply terrific. She was very kind, very good at her job, and just an all around joy to encounter.
Terra did my pre employment drug screen. Got me in for my appointment early and was in & out within 15 minutes. She was very friendly and answered all my questions completely. I highly recommend this lab!
Never will I ever visit the alton location again.I was there to drop off sample and had to wait 45 min.They were rude because I had asked why I had to wait just to hand them sample.The workers there are incompetent.
Was very nervous and the lady was super friendly even though I came in at the end of the day. She was nice enough to talk to me thorough the whole process and made sure I was ok and comfortable.
Incredibly rude to my husband, their website will state hours of operation, while his paper for his prescreen drug test stated a different set of hours, and their phone system (youre never going to get office personnel) states yet another set of hours. All of these different, the discrepancy in information is appalling considering the folks who work during the day and need tests done, or anyone without access to the internet. Both women in the office were down right flippant and belittling for my husband not being aware of their correct hours, how is one supposed to know whats correct though?! If I could actually speak to a real human Id love to speak with a supervisor about the treatment they give the patients/donors. Never again will we ever bother with this location.
I have always had good experiences at Quest but my last visit was the most painful blood draw I have ever experienced.
I have been going to Quest for 2 years and I have no complaints I have always had good service.
Went march 13 2017 to have labs drawn at 7:00am. They did not do all the labs and test orderd. So her I sit at the dr. Office on the March 21, 2017 missing a days worth of work, paying for a dr visit. And none of the labs they were supposed to do being done making this dr visit a waste of both mine and the drs time. Life threatening disease and they cant be trusted to do all the labs that were ordered by my doctor!
Im having trouble getting my lab results .
Friendly, efficient staff.
I came for fasting labs. I can only come on Saturdays, and rearranged my schedule to make this work. I attempted to call and double check that they had my doctors order, but YOU CANNOT GET A PERSON ON THE PHONE and there is no way to check for your order online or in the phone system. You just waste your morning and your time and your gas money and HOPE. I was there early, checked in and waiting. The staff was polite and professional. Guess what? They didnt have my order. Now I get to wait ANOTHER FULL WEEK to try again, spend money and time again, and HOPE they have my order. I see now that there are many, many people having the same issue. Get a human to answer the phone at each site, or add an option to check for your order over the phone, Quest. Also, you owe me for gas ⛽