Have been a happy customer of Bay Optical for over ten years now. I appreciate the level of professionalism and care all of the staff have, they truly take the time needed to work with their clients to ensure they receive the eye care needed, you are not just a number. They go above and beyond in finding the product that works best for you, and helping to maximize eye insurance you may have or getting the most for your money. On top of it all, they are always in good spirits and greet you with a smile, a great place to visit for your eye needs.

Absolutely rude woman on the phone. Why do these people make it so difficult to make an appointment? They clearly don’t want customers. She said that they absolutely would not repair hardware on glasses that were not purchased there. You’ve just guaranteed that I will never purchase glasses there. Like I said they don’t want or need customers. Very strange.

The gals I usually deal with are fantastic. More than once, they’ve gone out of their way to accommodate short notice visits.

I came in today to have my glasses fixed. I did not purchase them there and have never walked in that store every before. I walked in without an appointment and they were able to repair my glasses within an hour for absolutely free!! Their amazing customer service will make this mine and my families new optometrist. Thank you again!!!

I started seeing Dr. Gibbs a few weeks ago and Im amazed at the quality of care Im getting. Ive worn glasses for 35 years and contacts for 30 years and Ive never had someone do such a thorough evaluation of both my vision and my eye health. I used to worry and wonder about the health of my eyes, fearing the long term consequences of wearing various kinds of contact lenses. I was having trouble even finding comfortable lenses and my eyes really hurt at the end of the day. Some days they would hurt all day and it was really affecting my quality of life. I went to my doctor but I didnt really feel that they validated my concerns or really took the time to do much more than sell me new glasses and new lenses. My eye pain was an opportunity to move me into the Cadillac of contact lenses with a higher price but they still hurt me, a lot.Dr. Gibbs listened, asked questions, examined and tested to really determine what was causing my troubles. She quickly figured out what was going on and we got to work finding a solution. She has followed up with me to make sure that everything is going according to plan and to make sure that I am following her recommendations and having a terrific outcome. I cant say how much its meant to me to feel confident in the care Im getting and to know that my eyes are healthy and well cared for. 5 stars are not enough! Thank you!

Dr. Gibbs is probably one of the nicest people youll ever run across. Hes real professional but you dont feel like a patient with him. You feel like a person. I also enjoy their flexible pricing options.

My family has been patients of Bay Optical for over twenty years. We love going to our appointments here because we have gotten to know the staff and doctors. Thank you for taking such great care of our eyes.

Bay Optical and Adirondack Eye provide excellent service in eyecare. The doctors are medically certified Optometrists and the Opticians are extremely helpful and knowledgeable. Their selection of eye glasses are outstanding!

Bay Optical is a great place to go for any of your eye care needs. They take the time to make sure your glasses and your appointment are correct for you. I would highly recommend them.

I like going to Bay Optical for my eye appointments and check ups. They always make me very comfortable. The staff is always so nice and willing to help me when ever I need anything.

I only gave them a one star because Im not able to give them a zero lady who answered was VERY rude couldnt care less about why I was calling their business kept interrupting and talking over me so if you are reading this review I would go else where like Pearl vision Bay optical shouldnt be running if they are going to be this rude!!!!

I recommend Bay Optical to my friends and family all the time. Dr. Gibbs is a wonderful optometrist. Her and the staff are very knowledgeable and do a great job during my appointments.

The staff takes their time to make sure your exam and glasses are correct for you. The measure and adjust if need to. I like knowing that they care about me as a patient.

They use to be really nice when the other doctor was there. Now they only service those with great insurence. If your on medical, Medicare or Fidelis their new policy states they wont accept you as a patient.I guess your doctors oath should be changed to we only help those who can afford it, all others will be disregarded. Just because Im disabled with a low income, doesnt make me any less of a person. Ill take my gorgeous Brown eyes elsewhere.

I was treated so professionally at Bay Optical of Glens Falls. The staff are very knowledgeable and make the visit more of an experience than an appointment.

Bay Optical of Glens Galls has a great selection with a knowledgeable and experienced staff. I recommend this eye care center to all of my friends and family in need of glasses.

Brought my mother here yesterday and had the worst experience! The woman that treated her took her BP despite NOT knowing how, not sure why an optometrist is taking BP anyway. Then preceded to make an appointment at her Dr. Without her permission. She then insinuated my mother was wasting tax dollars because she has diabetes so she didnt need prescription glasses an she could just buy a pair at family dollar. We will definitely NOT be returning and her Dr. agreed this employee was very unprofessional and will not be referring any patients.

They take the time to be sure your exam and glasses are correct for you.

The friendliness of the service is always good! I like going to Bay Optical for my eye care.