I’d like to say thank you to the wonderful staff and doctors who treated us wonderful throughout the whole process Katie was great on communication and making sure everything was going good and now we are now glad to announce we are having a baby boy 👦 due to our successful ivf treatment highly recommended we are already thinking about giving it another go around maybe in a few years but Thanks you guys this meant the whole to us

Dont use this clinic if youre out of state or out of town it will be a nightmare. The patient navigator we had did not know how to do their job. We had testing performed prior to our appt, the navigator scheduled an appt. When we got to the appt we were informed they would have to run all that testing again because it was too old. Never communicated before the appt. The contact we had made it seem like what we were coming out for was included in what we paid for, it was not and we were hit with 2 huge surprise bills the moment we walked in. To top it off, they then added that testing which we will recieve more bills for when it couldve been run again for free in our home state. Additionally, I was told all our appts would be at the clinic in Glendale. We get there after a 16 hour trip to find that actually it was scheduled at another clinic and they might not even be able see us that week because we showed up at the wrong office. After getting very upset we were able to get an appt that we came so far for with all those hidden surprises. People at the lab office in Scottsdale were nice, but people at the Mesa and Glendale offices were rude and cold. I would say this clinic has good doctors and their lab itself is good. The medical stuff is good. But expect a ton of hidden costs, no good communication, and cold people. Bottom line: There are other good clinics to travel to and ones that will treat you with good communication and respect.

I got referred here (Glendale Location) from the doctor that did my Vasectomy. The appointment was to get my 3 month post-op fertility test. Before they let me become a patient I had to start an account using their online portal. Not a fan of that, but I did it, and thats just the beginning.Once in, the woman at the front desk wanted my referral paper, I didnt have it with me. I thought my referring clinic sent it over already. Maybe it was available digitally somehow, after all this is the digital age. Easy problem to solve. She asked who my referring clinic was, I told her. Then she asked me to call the that doctors customer service line and get it. I was thinking, isnt that her job? I dont know what all she needs, if did I wouldve brought it with me. Then I called, they have a special line for clinic to clinic calls. Oh well, I sat on hold in the lobby for 10 minutes.While on hold I asked: Since Im paying for this out of pocket, can I have the results? That way Ill simply email them or bring them in to my referring doc at my follow up. Never got a strait answer to that question. She instead said that the results would be accessable in my patient portal account I created. So I said: lets just do that. She responded that they dont see men at that clinic without a referral, so back to that again! She also said the test results that I see in my portal arent the same as the report they send to my referring doctor. I dont understand why the difference, I just want to know if Im still fertile or not. What a run around!.... So they dont see males (like me) at this place, but then they do, but only with a referral, that they cant help obtain. Then I get my results, well sort of, on their portal, but not the complete results? That added up to be too many red flags in my opinion.This was the worst doctor appointment type experience Ive ever had. Because of all the red flags I told her to cancel my appointment, she agreed, and I left. I then called my referring doctor to get this done elsewhere.

I highly recommend Dr. Troche and his team. They were very informative and caring throughout our time in their office. I would not have my twin babies if it werent for them. My dream of becoming a mom came true because of their expertise. I will be forever grateful.

We had our 1st visit today! The whole staff is very friendly & are amazing with giving you information and talking thoroughly with steps and what to expect. Not only did they take great care of Me, they sat with my husband and answered any questions or concerns he had. I definitely feel very comfortable moving forward with the process. Wish us luck!! Fingers crossed!!!

I have seen Lisa NP for outside monitoring during my surrogacy journey. I recently graduated to an OB and am so sad I won’t have Lisa NP anymore. She is so sweet and caring, and I truly felt saddened when I found out I will no longer need outside monitoring because she’s really so amazing. Thank you so much for your care, I hope I get to come back with my next surrogacy!

Infertility is not easy to deal with. Period. But this team is amazing.From the gals up front to the MAs that lead the way (Im looking your way Christina and Jackie) . They get to see the best and worst of you and keep an amazing attitude. Once you move on from IUIs to IVF you work closely with Lisa, Yvonne and obviously Dr. Troche. I have a special place in my heart for Yvonne because shes the one that had to deal with all my obnoxious calls and emails with Rx questions or any of the many concerns/questions that had a tendency to arise.Lisa, what to say about Lisa. Shes such a goof ball and just makes you feel so comfortable even when shes affectionately teasing you 😉. Dr. Troche is also a goofball wholl make you feel comfortable and reassured even when times arent such. If youre wondering if a success happened right away, well let me tell you that I dont just know most of their names because I have a great memory. Its because real people spent real time addressing our needs and my bodys uncooperative ways. Our loses were their losses and our heartbreaks were their heartbreaks. Im an active participant in the IVF online support community and I cant tell you the number for times that RE/IVF clinincs/Drs have run people through the IVF gauntlet without running the proper testing. (IE, running multiple IVF cycles and not performing a HSG (hysterosalpingogram) only to later find that they had hydrosalpinx (water obstructed tubes). How heartbreaking!Again, treating/dealing with infertility is not easy but if youre looking for a place that will pay attention to the details, run proper testing, and take your dream to be a parent to heart. THIS.IS.THE.PLACEThe only thing I really wish they had available is an emergency nurse line especially for the medications because of course all the goof-ups never happen during business hours although of course the Troche team always came through. (Like that one time that I poured the wrong amount of sodium chloride in the vial of Menopur and it was my last one...lol)@lovestruckivf

Every experience with this office has been professional, kind, & informative. Dr Troche & the nurses take their time to walk you through every step of the process & answer any questions beforehand, be it screening or procedures. The front office staff is very knowledgeable & upfront about insurance coverage & out-of-pocket costs so there are no financial surprises. I would recommend them to anyone needing fertility services.

If you are visiting a fertility specialist, it should go without saying that it is an incredibly emotional and frustrating time in your life. Dr. Troché truly needs some lessons in compassion and empathy when it comes to dealing with patients. I was belittled and told I was irresponsible for not continuing to refill a prescription for medication while I was without medical insurance. Lacking the understanding that some people financially have no choice but to hold off on treatment while in between jobs and between insurance providers is truly a priveledged place to preach from. Dr Troché advised me to seek a different type of endocrinologist to keep up with the development or treatment of a pituitary tumor, and then punished me for coming back to see his office by refusing to prescribe me the medicine he prescribed the first time I saw him. I took time off from work and made the arrangements for this visit only to show up and be chastised for 3 minutes, refused a prescription, and charged a $32 copay for nothing. I completely broke down in my car after I left. I felt so disrespected and emotionally frustrated as I am trying my very hardest to get back on a path to fertility. This journey is hard enough without a doctor who makes me feel like Im some kind of moron for visiting his office and wasting his time. It truly is a shame because the nurses and front desk staff are a kind as can be, but they are working for an older man who clearly has no empathy for the women who are at such a vulnerable place in life. I was made to feel like some kind of addict asking for pills, when this medication literally helps to just lower my prolactin levels and make ovulation more possible. If a reproductive endocrinologist cant prescribe me that, what the hell is he doing going around with the endocrinologist part in his title?

Best team ever they helped me have my baby after about 4 years

Troché has been so kind and compassionate through this process. And hes a funny man! Also, the nurses and staff have been nothing but helpful!

Dr. Troche has a wonderful, caring staff to help you through a considerably difficult situation. They have helped me to conceive twice and I cant give them enough thanks in helping me complete my family. Thank you!

Dr. Troche was very helpful and answered all our questions without rushing us. We felt very comfortable with him as well, thanks to the staff for being polite & patient.

Dr. Troche and his staff have been helpful, supportive, and understanding throughout our IVF process. The staff is caring and worked to make our IVF process smooth and hassle free. Thanks to them we have a beautiful son and are now working on giving him a sibling with the help of Dr. Troche and his staff.

Ive received analysis from Troche Fertility Centers for approximately 8 mos. The facility is always very clean and the staff has proven to be fast, friendly and very professional!

Amazing staff and doctors! I have been a patient since 2010!

Love how they treated the patient and how helpful the staff is

It is the best fertility clinic, excellent patient care, the staff is super friendly and the service is excellent. I thank each one of your workers who made my dream of being a mother! Thanks to Dr. Troche to Ivon and everyone !!!!!

The best ones I super recommend

I am very happy and happy with Doctor Troche and his group of nurses since it was possible my dream of having a baby after 8 years in search of a miracle Dr. Troche what is real. Thank God 😍 very nice everyone I am grateful to all ...

I am totally satisfied with the services and results of this clinic. I thank Dr. Troche and his staff for their work. Thanks to them I have been able to make my dream come true