user
Gateway Urgent Care
920 E Williams Field Rd Ste 101, Gilbert, AZ 85295, United States
Appearance

Comments
Li
Review №1

Gateway Urgent Care made it very easy to get my COVID vaccine. The staff is very nice and answer all of your questions. I would definitely go back to Gateway Urgent Care.

A
Review №2

Im very glad I selected this urgent care from all the choices in my area. It was easy to access and incredibly clean. The check-in process was very simple and the self-pay pricing is very affordable and available on their website. The entire staff were very friendly, efficient, and knowledgeable. I saw Michelle, the NP and she was kind, compassionate, and knowledgeable. I would recommend this urgent care and will visit again if Im unfortunately ever in need again.

Am
Review №3

We’ve been to a few urgent cares across the east valley. This was the best experience. The staff was so friendly and caring.

Ca
Review №4

Amazing experience, friendly staff and doctor and super clean. You guys did great for my son and I. Thank you!

Ke
Review №5

My daughter fell and hurt her hip ice skating, we figured better safe than sorry and brought her to this urgent care at 6:30pm on a Thursday. They told us it could be a long wait, but ended up getting her in quickly. PA Curtis was fabulous! He was great with kids, very thorough and got us out the door at 7:15. The smoothest urgent care experience I’ve had.

Sk
Review №6

Very friendly and appointments run pretty much on time! Great facility.

th
Review №7

Easy to schedule, great atmosphere, office staff courteous and responsive. Great experience.

Ad
Review №8

Kristin NP and the medical assistants were fantastic! They were so patient and kind to my 6 year old daughter. She begged me to come back next time she needed a appointment. Will use them again when I’m in a pinch and need to get in ASAP.

Ge
Review №9

The office is very beautiful has a soft abience. The office staff are nice and professional. The providers are fun and I love that they have cute signs so you dont get turned around.

To
Review №10

We have utilized this urgent care facility several times. Although small, they are able to handle a variety of illnesses and emergencies as well as administering COVID tests and vaccinations. The facility is neat and clean and the staff has great customer service skills. Convenience and efficiency in getting patients in and seen seems to be their focus. Like it should be...

Me
Review №11

Best Doctor. Best Staff. Every time we go they are efficient and right to the point. They are always friendly and take excellent care. I would highly recommend this place. I will add that I found this place online last year, and every time we’ve needed an urgent care for one of our children, they’ve been our first choice. Can’t say enough good things about this place.

Ch
Review №12

My wife and I both needed urgent testing for COVID. We called and found no open appointments, but that we could still walk in. So we did, not only did the staff take care of all the patients coming and going, the worked us into the schedule with a minimal wait. When our test results came back negative and they could tell we werent well, they did additional testing to try figure out what had us both down. As a result we left with orders that have put us both on the mend and feeling better. Thank you all.

S
Review №13

Took my daughter in for a school sports physical. The urgent care was clean, convenient and friendly. There was even a coupon for $25 physical. Great PA!! She made my daughter comfortable and answers all questions. Thank you for marking this easy.

Mi
Review №14

I really like this Urgent Care. Easy to make an appointment. In and Out fast. Everyone is really nice. Calm atmosphere.

Ka
Review №15

The facility was very clean and organized. I had scheduled an appointment and got it a few minutes early even! Everyone was very nice.

CD
Review №16

Very friendly staff, paperwork was easy to get thru, it wasnt as long as most. Wait was short and the doctor seen us very quickly. Would definitely recommend.

Ry
Review №17

Easy walk-in visits. Called first and they told me the wait. Great care and very friendly staff.

ev
Review №18

I was able to get both of my boys seen at the same time. The entire staff was incredibly kind and on point with care. Literally, my boys left with smiles on their faces! Just a really great healthcare experience!

Na
Review №19

Always super friendly. Very efficient. Very difficult in times like these. Grateful for this place.

Je
Review №20

Outstanding!!! Talk about clean, professional and efficient! Top rated service. Quick...actually instant. I walked in and was walking out after being vaccinated in less than 3 minutes. Awesome job! Nearly painless! Highly recommended-nothing compares.

am
Review №21

Front office staff was super nice. Very little wait time. And the nurse practitioner was very good and thorough

To
Review №22

Quick and efficient service. Needed a Covid test for travel and it was the only place I could find rapid testing. Was in and out in 30 minutes.

si
Review №23

Simply AMAZING ladies that work here! The 2 ladies we saw tonight just before they were closing were the most patient and sweet nurses I have seen in a long time. Thank you!!

Sc
Review №24

Michelle Heathcock FNP, was amazing quick and very knowledgeable. I will go back again. Hard to find a good urgent care like this one!

Co
Review №25

Love this place! Every time I go they also go above and beyond for me or my kid. Always very pleased with this office and everyone is so nice!

Jo
Review №26

The nurse and provider were really awesome, however the woman at the front desk was rude and unwelcoming. She should find a different line of work that doesnt involve talking to the public--especially shouldnt work with medical patients. Id give the nurse and provider a 5 star plus review. That woman at the desk would get no stars.

Ti
Review №27

Michelle Heathcock FNP was absolutely amazing! Very kind, compassionate, and knowledgeable. I would highly recommend her.

Re
Review №28

It was super easy to make an appointment online and complete the online paperwork. The facility is super clean, and the medical staff was AMAZING. I wish I caught the name of the nurse today that took our vitals and put us in the room, but she was incredibly friendly and funny! There was a bit of miscommunication from with the front desk when I called prior to booking my appointment, but the nurse absolutely took care of it. More than we could have hoped for! The provider we saw, Michelle Heathcock, was prompt and friendly. Thank you! We will definitely go back if something comes up.

Re
Review №29

Fastest UC visit Ive ever had. Everyone was very personable

As
Review №30

The staff is always so friendly and helpful. This location is so quick and clean.

J
Review №31

Easy to make an appointment or walk in, friendly and informative staff. Great mobile app.

Am
Review №32

Very quick and easy COVID testing! The staff was super nice and efficient. :)

Si
Review №33

Everyone was soooo friendly and nice. They made me feel welcome and were extremely respectful and professional! Thank you all!

Ma
Review №34

I went in today feeling HORRIBLE! I was so grateful that the Provider was so attentive and kind. She was on top of it and quick to start treatment to get me feeling better.Very kind Provider, it seems that sometimes that can be difficult to find. I found it right here.Thank you so much!

Jo
Review №35

Very thorough and made sure they do things right the first time.

As
Review №36

I have visited this location 3 times in the last 6 months.Each time the young lady working the front desk is so nice and caring. They are organized, attentive, fast and really do want to make sure people feel better. It is a hard time to work through Covid and an even harder time to keep workers but this place is doing it right. I hope you all know how much a difference you make! THANK YOU! -One happy, thankful customer.

Va
Review №37

Went in 5/16, was seen swiftly. The office was nice and clean. The staff listened and were quick. Not to many people. I’d give them 5 stars, but after everything, the medicine I needed was never sent to the pharmacy. Now everything is closed and I’m suffering. Really upsetting.

Re
Review №38

I brought my daughter in for her second vaccine. She is deathly afraid of needles and usually passes out when they are involved. Maria was fabulous! She talked to her for some time to calm her down. By the time she put the needle in my daughter had no idea it happened! So thankful for Maria’s kindness and patience

Ki
Review №39

I’m the kind of person who doesn’t go see a doctor unless absolutely necessary because in my experience, that has meant waiting 30+ minutes and then feeling rushed by everyone I come in contact with. This place restored my faith in urgent care facilities. It was very neat, and very no-frills (I really dislike when a medical office is covered in advertisements for various drugs/treatments). From the time I turned in my intake form, I waited maybe two minutes before I was called. The staff was very friendly, I never felt rushed or like they didn’t want to be doing their jobs. The doctor took time to listen to how I was feeling and asked me good questions, and then did a great job explaining what was going on and making sure I understood. I 100% recommend this urgent care.Disclaimer:Wait time: I did have an appointment, but I noticed when I made it that there were time slots almost immediately available, so you’re able to put yourself “in line” which is great. I booked about two hours in advance. The online booking service also lets you fill out the majority of the forms upon booking, saving time at the facility.

sh
Review №40

Wonderful staff! I’ve been there a few times. Once with my grandbabies. They were awesome with the kids. Low wait times. Highly recommend!

Ju
Review №41

Great place. Friendly, efficient, kind, clean. Highly recommend!

Am
Review №42

Very kind, knowledgeable and take their time to answer questions and explain things. I booked an appointment ahead of time and did not have to wait past my appointment time! Very quick and efficient.

Mo
Review №43

Came in for X-rays to see if my kids arm was broken, which it was. They got him x rays and then put him in a splint quickly. Made sure he was comfortable with it in the right place and off we went. It was a great experience. I’ll definitely be back! Thank you for taking good care and letting him ask any questions and making sure we knew what to do. They really were great.

Br
Review №44

Even though I didn’t have an appointment, I was seen within 30 minutes of arriving. The staff were courteous and helpful and the doctor I saw was attentive and spent time listening to me as I explained what was wrong. I will go here the next time I need urgent care.

Wi
Review №45

The best place to be. I was amazed by the care I was given Michelle who attended to me is an Angel . The care and entire stuff were beyond what I have seen anywhere

Ca
Review №46

Friendly, timely and efficient! Make an appointment in advance and things move very smoothly!

Ro
Review №47

I went to Gateway because of all the reviews I seen on google and their high rating. Everything went smooth and fast. All my questions and doubts were answered and I left feeling better. Hopefully once I start taking my meds what was prescribed to me does it’s job and I will be back on track soon. Thanks ! I will recommend this urgent care to my friends.

Li
Review №48

It was quick and easy to make an appointment on-line. The shot process was also quick and easy. We drove up, got our shot, waited 15 minutes and left. The nurse was very nice too.

Am
Review №49

Seriously best, nicest, quickest urgent care I have been to.

Vi
Review №50

Upon walking inside, the employees were chatting and told me they’d be right with me. (It was personal chatter).The gal with another customer was talking obnoxiously loud and her conversation was heard in detail through-out the lobby.The loud woman was talking with her customer about her dog. She then said she hated cats and would toss them in a lake.I found these employees to be extremely unprofessional.In a sea of urgent care centers, I do not recommend.

Er
Review №51

Everyone was super nice and efficient! Clean environment! Would return!

Ma
Review №52

Staff was extremely friendly and our visit was quick and easy. This will definitely be our go-to urgent care.

Do
Review №53

My appt was at 08:20 and I was seen at that time. Filling out forms online before the appt makes it easier. I was in and out.

Ze
Review №54

Very welcoming, friendly and nice staff. They definitely put in a good 1st impression. The appointment went smooth and fast, would definitely recommend!

Sa
Review №55

Excellent beside manner and check-in process! Very kind, sweet nurses, and the attending was very engaging and patient with my sick child. Quick and efficient. Highly recommend!

Em
Review №56

Fantastic service. Cleanest urgent care I’ve ever been in.

Em
Review №57

We have come to Gateway many times over the past 2 years and every time we are so pleased with the cleanliness, staff, and quality of care. I come here more than my primary care now.

Ch
Review №58

Fast and friendly service! I was able to be seen right away without an appointment. The PA was very pleasant and knowledgeable. The staff was also friendly and efficient.

Jo
Review №59

Not for you if you are in a rush. Even if you provide all the information online, show up on time with one patient in front of you, you still end up waiting over 30mins to be seen. Otherwise, good.

Jo
Review №60

The staff are extremely polite and helpful. This will be the urgent care I use for now on; of course I hope I won’t have to but if I do, this is the place to go.

La
Review №61

Quick, easy, friendly drive-up vaccination spot. Got to my appointment early, so they proceeded with my appointment early. Simple process if you take the three minutes it takes to fill out paperwork online. Friendly vaccine administrator! Thanks so much Gateway Urgent Care!

St
Review №62

From reception to medical assistant/nurse to physician, everyone was extremely kind, thorough and efficient. We passed many other facilities on our way and thankful we did! The Gateway UC team was great to us.

Ta
Review №63

Great place!! The employees were all very nice .

Ke
Review №64

Best experience ever, fast, professional and knowledgeable. 5 stars is not enough!!! They had emergency personnel their before I realized I was in trouble. I was at Mercy Gilbert ER within minutes and I am glad I went here. I will go back if I ever need urgent care again. Thank you to your staff.

Me
Review №65

This urgent care was recommended by my PCP as his schedule was very full. I needed to be seen more quickly than my doc had available, so his recommendation was followed. Very happily urprised at how quickly I was in and out of there. Everyone was very friendly and very professional.

Ja
Review №66

Was able to schedule a camp physical for the same day. Very easy to schedule. Staff is friendly. Just seemed to be a little pricey for a quick camp physical.

De
Review №67

Great place fir a Covid test. Quick and easy.

El
Review №68

The manager (Maria) and the costumer service in general was terrible. I’m so disappointed as a physician for recommending this place to a relative.

Le
Review №69

Absolutely the best. Wonderful. 👍

Ma
Review №70

The staff was great. PA Debra Koenig-Gapp was knowledgeable, concerned and helpful! I’m grateful she helped me.

Ha
Review №71

The NP we saw was awesome, walked in and was there for about an hour total from filling out paperwork to getting treated.

V
Review №72

Dr Dunn & his staff are the best! Very knowledgeable and we were in and out quickly!

El
Review №73

Friendly and fast service, which is always a plus when you are not feeling well.

Mo
Review №74

My doctor’s urgent care couldn’t take me so I had to look one up near me. There wasn’t a wait time so I went here. I was in severe pain and discomfort and the staff was kind and caring. They had my prescriptions to the pharmacy ASAP and me taken care of quickly and efficiently as well. Thank you! Hi

21
Review №75

Felt like I was treated like a second class citizen... practitioner said to me she was “severely disturbed” I had previously had come in with Covid. However I had told them I had Covid on the online form. Came in with a severe cough didn’t bother taking an X-ray. Overall I feel like they could use some compassion in how they talk to people. Treatment was way different for my husband that came in but we are a different race, so that might be why. Normally I don’t pull that card but it was very noticeable the level of care that he had compared to mine.

An
Review №76

My three experiences here have all been great! The staff is kind, efficient and knowledgeable. My family and I will continue to go to Gateway Urgent Care as needed. Definitely recommend.

Ai
Review №77

We had a perfect urgent care experience during our visit today. The office is clean. The paperwork was quick and efficient. Our provider was thorough. It was a breath of fresh air from some of the other Valley urgent cares I have used.

Ye
Review №78

She was very friendly and courteous. We got our vaccinations fast and she communicated w/ us about the second dose. We’ll definitely go back!

Am
Review №79

Thanks for the true care and concern for me. Its not unnoticed, and greatly appreciated.

Ju
Review №80

The PA who treated me was very unprofessional and elitist in her opinion of anyone who is not a healthcare provider. This woman mocked my health experiences and history claiming no one has a right to an opinion on health treatment or medical studies unless they are a provider. She even went so far as to make derogatory statements about CNAs and that they are not healthcare providers (my daughter is one). Unknown to this PA, I have a degree and experience in healthcare working inpatient critical care as a provider. I recommend going for care elsewhere if you want care from a person who respects personal informed medical decisions using critical thinking skills or choose this center if you seek treatment from a science-denying, elitist Karen.

be
Review №81

My doctor Michele was outstanding! Level headed, smart, and extremely talented!

Ca
Review №82

Everyone was very nice, experience was quick I didn’t have to wait long.

Ja
Review №83

It was a very simple experience to register and get the vaccine while I waited in my car. I highly recommend going there for vaccinations or your urgent care needs.

La
Review №84

The staff did amazing with the high numbers of patients. Very friendly!

Me
Review №85

Super friendly staff and extremely fast

An
Review №86

Staff very polite and helpful in getting paper faxed over to the Dr. So I could get my procedure done.Second visit, everyone is friendly and helpful. Great staff!

Je
Review №87

Excellent staff. Great experience. Highly recommend.

Da
Review №88

It was easy and efficient to make the appointment online and also fill out paperwork. When we got there, there was no waiting and we were in and out in less than 30 minutes. They were very well organized.

Sh
Review №89

First time I came here? To get my forbid 19 shot . The nurse came out to the vechile and gave out our shots.While the nurse gave me my shot. I had a huge black n blue mark for 3 weeks..The nurse told me to come back in 28 days.Didnt need to have an appointment for the 2nd shot. Went on the 13th of may. The clinic couldnt get us in that day. No. Walk ins at this time and no vaccination drug was available .Made an appointment for the next Thursday.That went better...the nurse gave me a shot was done very quickly and professional.So its a maybe

Mi
Review №90

Hello: just would like to say that I think that the staff were professional and courteous place was very clean. How to come in for a rapid test for covid-19. And the whole experience was just great. Thank you so much

AZ
Review №91

Great experience receiving my COVID vaccine. Friendly, professional, and prompt service. Vaccinations were given in vehicles ensuring further precautions. Would recommend to others.

Jo
Review №92

Debra at the front desk was so helpful and did an excellent job helping us reschedule our appointment the whole staff is very friendly and professional would definitely recommend this Urgent Care to anyone especially if you need to get your Covid Vaccine.

Ca
Review №93

Hope I never have another emergency that would require to use this facility.Having issues breathing, my doctor told me to go to urgent care and get a chest x ray ... I called gateway because they were very close and just to make sure they had a machine and the girl I talked to told me they would not do a chest x ray with a doctors orders.WHAT URGENT CARE DOES THAT?

Ji
Review №94

Very fast and friendly. Highly recommend.

Ki
Review №95

I received my 2nd vaccination today. I drove up and promptly received my shot. I waited for 15 minutes and then was on my way. Highly recommend this location

Pa
Review №96

Fantastic service was provided to myself and my colleague who were trying to jump through the hoops of travel testing requirements. The ladies went above and beyond to help us make out departure time. Highly recommend.

Je
Review №97

The staff there were very friendly and helpful.

Ke
Review №98

Jason was outstanding today when we received our vaccinations. He was kind, quick and courteous. We recommend this operation and his service greatly. Thank you.

Au
Review №99

Amazing staff. Ive only been there twice now and some of the staff already remember me!! Talk about personable staff 🙂

To
Review №100

Fast, safe, clean. I had a simple rapid test I showed up for and everything was handled professionally and quickly. Allowing me to return to regular life as quickly as possible. Thank you for a good experience during this pandemic.

Information
18 Photos
100 Comments
4.7 Rating
  • Address:920 E Williams Field Rd Ste 101, Gilbert, AZ 85295, United States
  • Site:http://www.gatewayuc.com/
  • Phone:+1 480-499-0201
Categories
  • Drug testing service
  • Urgent care center
  • Emergency care service
  • Family practice physician
  • Foot care
  • Occupational health service
  • Physical examination center
  • Std clinic
  • Walk-in clinic
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–8pm
  • Thursday:8am–8pm
  • Friday:8am–3pm
  • Saturday:8am–3pm
  • Sunday:8am–8pm
Service options
  • Online care:Yes
Health and safety
  • Mask required:Yes
Highlights
  • Veteran-led:Yes
  • Women-led:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Similar organizations
  • LabCorp2730 S Val Vista Dr STE 111, Gilbert, AZ 85296, United States
  • Re
    RedRock Exams201 W Guadalupe Rd #302, Gilbert, AZ 85233, United States
  • LabCorp4001 E Baseline Rd Ste 201, Gilbert, AZ 85234, United States