Perimeter Dallas has hard-working staff that will go above and beyond for their patients. The Clinical Services departments therapists & social workers are kind, thoughtful, and well-trained individuals that create a safe, therapeutic space for their patients to reflect and recuperate.

After one day in this facility I requested that my daughter be transferred to a different hospital. They tried to tell me my insurance wouldnt cover the time she was there if I have her removed, NOT TRUE, I felt they only wanted her there for the money. One of her medications were changed with out my knowledge, all other hospitals always call to get approval every time. I was told the initial authorization goes for any changes. NO! That isnt how it works. When I called after not being contacted, I was told something totally different than what was actually said in my conversation with an employee regarding discharge. I was also told during the 1st conversation, that the person I was speaking with had just sent a message to the therapist AND the doctor about my request. When my daughter mentioned it to the Dr. he didnt even know about it. Supposedly there was miscommunication, on their part, that they were waiting for a call back from me when it was the opposite. My daughter could not stand the food and therefore was not eating, I was told she didnt say anything, she may not have verbally stated that fact but they clearly saw here throwing a complete tray of food away. She was mistreated by staff and was treated with prejudice. She was freezing in there and it took them a long time to get her clothes to her after several requests. they made the kids stay in their rooms from 4pm to 8pm by themselves, let them out for one hour and they went to be at 9PM. Where is the activities to help them? I am at least glad she did not come out of there worse than she went in, although I am surprised. She also witnessed patients being shoved and staff cussing at patients. I would praise a night staff person Anika. She was extremely helpful at check in and extremely nice to us both. Other wise... DO NOT GO TO THIS PLACE!!

I can only say positive things about this facility. The hardest time in my life was watching my daughter fall apart mentally. I had no idea how to help her. Everyone at this hospital was friendly and professional. Her dad did not make the process easier but they handled him well too. My daughter was there 2 weeks. She is improving day by day and they told me to have patience because it can be a slow process. They did all they could to make sure she was safe and cared for and getting better. I really appreciate everything they have done.

This was the facility I went . The pictures are not how it actually looks. At one point we had 30 girls at one point. I had to sleep in the guys side. We had multiple breaks out and fights. Nobody cares in that facility. They were all mean, I’ve been in 3 facilities and this is the worst I’ve been. Please if you truly care about your children don’t take them here.

I do NOT recommend this facility for adolescents, especially females. There is a nurse practitioner that likes to comment on how old a teenage patient looks. I requested multiple times for a new doctor, to no avail. I have been unsuccessful in reaching the patient advocate or CEO. I spoke with the house sup and was told the provider is already under investigation... why is he still seeing patients?

This place is very disorganized and everyone tells you something different. No doctor returns your call and the nurses just tell you they cant make that decision. Plus one doctor told my daughter you dont look 14 and proceeded to look her up and down. My daughter reported him and they said he was already under investigation for doing the same thing to other kids, yet nothing was done!! My daughter was a resident and said the people cussed at them and made them feel worse some days. Of course, not all the nurses/therapists are bad, she did like a few of them. They dont have the kids do homework and/or read books, ect., they have them watch movies all day and outside is limited. I wrote a very long detailed email explaining all of my problems and no one got back to me. Therefore, I am writing this review. My daughter is definitely doing better and did make some friends, but overall, this place is disorganized and I dont think most of them are there to help the kids, but rather its a job and they put you on meds and send you on your way! They had all the wrong information on the discharge papers and had her discharged to her dad when she doesnt even live with her dad.

I was a child patient here and one of the staff members (miss Gigi) told me that its my fault Im suicidal. Miss Turquoise was nice though. The grass outside burned our feet when we went outside and a few staff members would yell at us for going near the gate. Most of the staff are total a-holes and do NOT care about your children. Hospital didnt do anything about this situation. Staff members would trigger kids by yelling at them. We were told to shut up by staff members when we were whispering. There are so many more things that I dont wanna talk about. Only the other kids here treated me like a human. Moral of the story, dont bring your kids here unless you wanna make their mental health WORSE.

I was a patient here about a year ago, I gave 2 stars because I was having problems at home and because of that and a few other issues I was in and out of there, the last time I was I was clearly dealing with a lot I barely got out of bed let alone attend group and when it was time for me to meet with the doctor she told me and I quote if you dont attend group then Ill just have to send you home. you obviously dont want to be helped. nothing changed no one assisted me or talked to me even when I was crying in the day area. the worst part is the next day the discharge nurse came up to me and asked me a series of questions like are you suicidal etc and I said yes then they proceeded to tell me youre getting out today. I begged for them not to make me leave, but they sent me home to my abusive father and I became homeless as soon as I got home. I told them that would happen but I guess they dont really care about their patients that much

I was a patient here from Mar 17-Mar 21. The one and only reason I was able to come home was because of Kendra’s help.She is an amazing, smart, kind, young woman. I cannot say enough good things about her. I also had a wonderful nurse named Leah. I had several aides that were also very nice and helpful. My criticisms about this place are that it was not very clean and the food was horrible. They feed you enough food but most of it was not appealing and mostly carbohydrates and mystery meat. All in all, I did not have a particularly good stay.

I have no words to express my gratitude towards Kendra. My Dad was admitted earlier this month and I’ve been in the process of finding him a long term skilled nursing facility. It has been an extremely difficult and strenuous process for me to deal with alone but the help I received from Kendra goes above and beyond. She has made calls on my fathers behalf and helped me step by step trying to figure something out. I am so happy to say he has been accepted into a skilled nursing facility. I am truly grateful for Perimeter Health.

My daughter was here for 9 days. The worst place Ive ever seen ..the doctor never called once. They didnt even change her meds.please dont bring your love ones here. I will report this.

I would give 0 stars if possible that place traumatized me. The staff there was horrible.

This place is great place compared to the other inpatients in the area. The curriculum was great and the groups were useful. The place actually had a nice outside area that allowed patients to get fresh air. Some of the the staff tries to push religion on to you but thats all in the minority. I feel this place could do a better job holding patients accountable to their actions, especially the kids who punch holes into the walls. Other than those things, this place was a good break from all the decerped inpatients that are in the area.

Awful staff. Rules are not consistent. Intake process was horrible. As a parent I’m saddened I had to put my child in this place.

I would give it less stars if I could. My kid is still there and after 1 week no communication from the doctorWe have called repeatedly asking for a phone call from the doctor explaining what the plan was for my kids care and about additional diagnoses that we are suspicious about. Was told dr calls from private number and we probably missed it. There was not a callade I can assure you. I believe it is thier due diligence to try again especially if Im calling asking to speak to the doctor.

I placed my 9 year old daughter at Perimeter in hopes she would get help. I should have have never left her there. The man who did the intake while being a LPC acted odd and had strange mannerisms. I felt in my heart this was a mistake but I thought he is just the intake person and will not be working with my daughter. My daughter needs help so I will do whatever it takes.I was told (have it in writing) I would be in contact with my daughter’s Physician within 24 hours of admission. I never, not even once, spoke with Dr. Aziz, the physician assigned to my daughter and it was not for lack of trying. I called repeatedly. I was promised a call back. She called and my phone went straight to voicemail (I do not know why) and I immediately called back. I was told she had already left for the day. How? Was she actually walking out the door as she called me? This happened every single day. I was told call back in 10 minutes. I called. She’s with a patient. Call back. Sorry, she’s gone for the day. It’s Friday and now she won’t be back until Monday.I was promised nightly zoom calls so I could see my child but that didn’t work and they weren’t too concerned. I continued to call until I did get one zoom call but my daughter was so distracted by the other kids around I couldn’t really talk to her.I was able to speak with the day nurse Phoebe and she seemed genuine and did answer my questions. I asked my daughter about nurse Phoebe and she had no idea of anyone by that name.My daughter loved it there. She said they got to play all the time and watch movies. She said sometimes the staff did use bad words. She learned about being gay. I asked her about counseling or meeting with someone her anger etc. she said no.There was no change in her medication. In fact, the second day she was there I was asked if I would give permission for my child to be given one of the medications she’s been on for the past two years?! I brought her medications and showed Travis Williams at the intake her meds, mgs, dosage, etc. on day 2 they are asking if they can give her a particular med she’s already been on?I told the person on the phone how concerned I was to be asked questions about my child’s medication as this information had already been provided. This lack of information is greatly concerning. How are they providing adequate care for my child if they have no clue what meds she is taking? Her med schedule?My daughter’s meds were not changed. As far as I know there was no therapy, no evaluation, nothing so I drove over 3 hours in the middle of the night to discharge. She spend from Tuesday night to early Saturday morning for nothing as far as I can see.I can’t recommend Perimeter unless you just want a babysitter and then again I can’t say anything about the level of care or supervision given.Extremely disappointed, heartbroken, angry, and frustrated.

I was dragged by my hair by a crazy person and the nurses were nowhere to be found.A Tech fought a patient.When you were dis-behaving they would sedate you in the chest or in the tail-bone

I was really hopeful that this facility would help my child and ways that I could not. Unfortunately that was not our case. There are a few staff members that I truly loved. The rest we had so many issues with. My son was physically, and verbally abused by staff members. No one could tell me how he was doing. I had a two minute conversation with the doctor that was over my child. I spent more time on the phone with his therapist than anything. Getting phone conversations with my child was pulling teeth, 15 min virtual visits were glitchy and it was also pulling teeth I do not recommend this place at all.

My 10 year old was just discharged from this facility on Saturday. It was a good experience for us as this was his 4th hospitalization. The doctor and therapist spoke with us at length daily and were able to get us referred to a residential program. This has not happened at any of his other acute IP placements. They genuinely cared and he was not an easy patient. They were up front, honest and blunt about what he needed. The only complaint I have is that my son said there was a lot of fighting and negative words used by the techs toward him, but take that with a grain of salt as he was very unwell at the time.

When making such a hard decision such as putting your child in inpatient there are so many fears you have as a parent. Perimeter saved my teenage son’s life and I would absolutely recommend them and have already have. He went voluntarily and I do know that makes a difference... the nursing staff and therapist were amazing. It can’t be easy working with children and teens in that environment.I feel what sets Perimeter apart is that their focus is on children and teens. I believe there is a geriatric side but that’s way better than adult inpatient.The only reason I didn’t give it 5 stars because I felt it was hard to communicate with the psychiatrist (meds) and the nightly nurse who gave out the meds because of their very thick accents and the nightly med nurse always being rude. Even with that being said, they are the best facility for children and teens around.

Its so scary when your loved one is in crisis. We could not have asked for a better team of people, to care for our child!

As a past inpatient at perimeter, I did not like my stay. The only good thing I liked about it was being away from my family and the friends I made there. Ever since the day a girls medical history papers were left out in day room (a room where all patients hang out together), I knew that perimeter was very unprofessional. My parents tried to get in contact with my doctors and therapists over 60 times in one day and got not even one call back to see how I was doing there. I felt very uncomfy going to sleep there every night due to the overly disrespectful night shift techs (dont get me wrong, there was quite a few of really nice night shift techs, some were just rude) having to walk in my room every few minutes with a flashlight right in my face. These night shift techs were also extremely loud laughing and having the most amount of fun at 3 am when all the patients are trying to sleep, and keep in mind that all of our doors are wide open. The biggest problem for me was my discharging dates. The first time I asked my therapist about my discharging date, she told me that it was going to be another two days from the time i asked. At that point I was pumped to go home and see my family and pets but when that day came, my doctor told me that that wasnt true and that they dont know when I am leaving. The second time I asked they said I was going to leave in another 5 days ( and this was after the other 2 days passed). Not only was I upset about the changing of dates but so was my parents. They had to get in contact with the owners of perimeter because the nurses would simply ignore their calls. My parents were furious and they couldnt take me being in this facility so they had to get me discharged the day afterwards because I was dealing with an immense amount of anxiety being there and so were my parents. I do not recommend sending your child here especially during this covid-19 pandemic where communication isnt at its high.

I have worked closely with both the Adolescent clinical team and Intake Director to help various families in need and have always had great response time along with solid reports from families after discharge! Thank you!

The positive reviews on this place blow my mind! My 9 year old son was there for 8 days, 7 nights and I spoke with his doctor, Dr. Aziz, ONCE for 2 minutes to approve a medication change on the first day he was there. I had a nurse on day 3 tell me theyre so understaffed they cant complete the virtual visitations, which is the only way to see your kid due to COVID. I have tried to contact the patient advocate and the social worker on two separate occasions and never received a return phone call. They magically held my child for the exact number of days his insurance initially approved. They did not reevaluate him daily as they claim to have done because my son was stable for at least 4 days prior to being discharged. If you require a basic level of communication when leaving your child in the hands of strangers do not come here!

My son is currently at Perimeter, and I am hoping posting this negitive review will get the owners attention, because calling has so far been ineffective. 1. They have lost my sons school work; 2. Very difficult to get through to my son on the phone during the scheduled time because they are clearly understaffed; 3. Cant visit due to Covid, and the scheduled zoom call was never started by the host - again, understaffed - it would be more effective for us to drive there and try to yell for my son through a window; 4. Have been asked the same questions multiple times by every person Ive talked to. Its obvious they do not have computerized records and are still working off paper copies like its 1984. Only positive, the individuals: doctors, nurses, counselors, receptionists, majority seem to care about the kids and are trying to do what they can; they just do not seem to have the tools or support they need. I will gladly increase my rating if they manage to get their act together.Update: up to 2 stars! Miraculously found his homework after posting this. Coping skills classes helpful. Otherwise, not much improvement.Update 2: Medication and counseling seem to have done wonders, based on the few occassions I have spoken to my son. Hes been feeling great for at least 4 days now, but the doc wont discharge him. I wonder if it has anything to do with how long my insurance will cover his stay? Surely not; that would be highly unethical!

LONG WAIT AND ITS COLD

I was a patient here for a week and a half the staff don’t calm kids down I had to yell at the nurse to give me my seizure medication and all we would do almost the hole entire time is watch tv I had a panic attack and a staff just watched me. This is the worst hospital I have ever been in and I’ve been in 5

I had throw up on my pillow and they just moved it and didn’t sanitize the area

Very grateful that we ended up at Perimeter. Staff was fantastic, processes were easy to follow, they were incredibly easy to work with. They are clearly trying to do things right.

Dr charles darden was amazing he made us laugh and kept us company hes the man

I had the pleasure of speaking with people in intake regarding a possible new admission. They were super helpful and patient - they went above and beyond to make sure I felt comfortable & answered every question I had.

We had a very serious misunderstanding between their head nurse and the nurse at the hospital or kid was at. They were very quick to straighten this out with me personally.

Patricia HR you rock!!😊

Never again