I went in a few weeks ago to open a business account and the young lady kyleigh was so patient and very helpful . She informed me that I didn’t have everything I needed to open the account but she told me what I needed and where to get it . So long story short I came back today with everything I needed and she was glad to help me and she remembered me. Old fashioned customer service 5 star service.

Opened a youth savings account for my son back in 2014-2015. Called today to close the account, only to be told that my minor son has to authorize the closing of the account. I was also notified that they have been charging the account $10/month for inactivity and the account will automatically close once the account reaches $0 balance. Asked if I could get that in writing and the rep advised she’s have to connect me with a loan officer. Why would I need to talk to a loan officer to get a piece of paper on MY account? What kind of Tom Foolery is this place? I should’ve known better since they’re a local entity.

Best bank ive ever dealt with. Loan officers to bank tellers. Best staff around!!!

The teller was really nice and helpful. The manager, however, was very brash not only to the teller but to me. Will not be back.

Great place to do business! Jennifer Parker rocks. She helped us open an account and it was the easiest and smoothest account I have ever opened. Very friendly and she will go out of her way to help you. Go see her, she wont let you down!

Love love fscu and their rates. Rita is the best. She is fast and thorough. My husband mentioned the credit union because he sold cars and his company sent credit request for loans to them. He noticed that family security pretty consistently had lower rates. So i gave them a try and Rita came through. Weve since financed 4 cars with them and every time they had the best rate, even on extended warranty that Ive used 3 times with this last car i bought. Ive thought about refinancing my home since all mortgages do no have PMI there as well. Give them a try. Ive referred 2 coworkers who now finance all their cars through them as well and i just referred another coworker.

Jennifer Parker is awesome. She completed a refinance for me in one day. Without a doubt, the smoothest experience Ive had when it comes to a loan.

Called a day ahead for a loan and Jennifer had everything ready for me when I came in the next day to sign paperwork. She was awesome. I was in and out in 10 minutes! Nice people. 👍🏼

Jennifer Parker was excellent on my visit, she kept everything simple and worked very quickly to get the job done! I would highly recommend Jennifer Parker to anyone! Contact Her!!!! Thank you

I began dealing with Rita at FSCU many years ago because the car lot I was dealing with suggested I try them. Since then I have refinance all my car loans with them and paid several off. I have also had a few unsecured loans with FSCU. They have always been great to deal with and beat the other rates I had found. Dealing with them make you feel like youre dealing with real people.

Open the account about a month and had problems .So today one of the teller tried to get money from me 100.00 The branch manager told me I had to close my account threaten me to be ban i am the victim i had to Gardendale to her to come up with my money so sad unprofessional people wow only reason this star came up in order to leave a comment stay away .

Rita and everyone at the credit union has always been so nice and happy to help. Happy to say Ive know Rita for years and shes absolutely fabulous!

I opened an account with FSCU when purchasing a car. I had to deposit $50 to open an account. Some time after the vehicle was paid off I started receiving statements where they were deducting $10 per month due to inactive use. Unfortunately I was overseas during these statements. When I returned and called about the deductions, I was in a negative balance. How can a bank charge someone for this? The only option they gave me was to pay the negative balance and close my account or they were going to send the balance off to debt collectors. If you like people to steal your money then I highly recommend FSCU. But if you like your money then DONT BANK WITH THEM!!!

The manager Jennifer is horrible! Beware!!