If I could give this place zero stars I would, my experience here was awful, was being asked to jump through one hoop after another to get a vehicle loan when I have good credit, income and everything needed to purchase car. I have had multiple vehicle loans from other credit union only came here because of cheap rates, after they made me jump through hoops because “they hadn’t dealt with me before” the attempted to do the same for the dealership because “this is their first time dealing with them”…. Even called the dealer to ask if I paid the funds down that the dealer clearly stated on the bill of sale … just terrible experience….

Ashley Mullinax was very helpful, sweet, generous, and help me with options and suggestions

I was the subject of fraud while I was in basic military training and since it passed there certain number of allotted days to fix it they wouldn’t do a thing to help. I was down around 1800 dollars with no help from founders. I recommend banking anywhere else.

I don’t understand why most banks only have one person available to open a new account. They have like 4 or 5 cubicles. But only one person working. And sometimes there are more people working. However the other person only is in charge of Mortgages. The wait is quite long and there’s no reason for it. Finally I want to say that staff was friendly and attentive. When I asked if I could use the restroom. One guy stopped his phone conversation and told where the restroom was.

If I could give it one star I would!! My husband went after work one day. He walked in at 3:19 and didnt leave till 5:45 because a worker did NOT want to help him. She deliberately ignored him. She tried her very best not to have to help him. When her coworker confronted her about not helping a customer she still didnt help till 45 minutes later. When she called him up to her desk she informed him he would have to wait because she had other people to help. Went to the window to help another person before completing my husbands transaction. The loan officer was very helpful. But the teller made things very aggravating. We will not be doing business with Founders Federal Credit Union if this is what we have to deal with. Thank you.

Friendly staff, when opening a new account helpful suggestions on what will best suit your needs. And a set date on when maintenance fees will be dedicated (no guessing or gimmicks) makes it easy to balance your account. Thank you. I am so HAPPY with Founders.

Founders credit union, is the place to choose, they have been very courteous to me, staff very helpful and concerned, never disrespectful, i always recommend Founders to friends.

$10 to make a payment over the phone or online? Why? Is this bank located in 1931? And don’t answer this with some cookie cutter response. Really think about that. $10 to make an on time payment? Or I have to take time out of my day to go there. Really? REALLY?

The loans are great. The interest rates are great but if you have to go for anything other than to talk to a teller make sure you are off that day bring Plenty of water and to be on the safe side pack a lunch. Its absolutely ridiculous!

Some of the employees are rude. all founders location do to many credit pulls.you can be a customer for years, have had a few loans that was payed off never late and if you need a loan they pull credit report.

Ive been with founders for about 3 or 4 years. Ive always heard good things Bout them but Ive been experiencing problems with them. I went to take money out of my savings account and I couldnt because it told me there was not enough money in my account. And I just got paid. This 3 times this has happened. So I believe I will be changing banks soon.

Only a few polite employees but the other half rude , Ive been banking here for years. I just cant believe how down hill this bank has gone ...yall really need to look closer at this place

Sometimes the wait takes a while, but thats understandable on busy days. Only one visit that wasnt great, the lady didnt deposit my checks correctly which have really made things frustrating. But overall good place, with friendly and helpful people.

Im young and started my account not long ago. Theyre the best with service. Any questions they handle it, and been opening up more and more opportunities.

GAFFNEY PSASERIOUSLY dont bank here. Ive told my mom 100 times to change banks. Fraud department caught someone making iTunes charges tells her to come in and get a new card (she does) and now they wont fix the charges. The lady ask her how many Apple devices she owned and then act like she didnt believe her when she said none!!!!! Told her it must be her grandkid in California (which she does not have).

There slow your wait usually last about 2 hours im being serious this is the truth there not worth yourtime and have slow servious youdbe better off going somewhere else if i could rate it less or 0 i would rate it -2 its that bad truefullythere loan prices areun reasonable for intrest there staff are slow and try to prolong the day so they can leave andnot have to help you they let people go in front of you all day when there machines are broke for signing in to atm they always will fail you there equipment is very poorlybuilt and fails most the time even there staff server is slow so you will be waiting a while 80% of the time banking with them two years so take the word and dont bank with them

Under normal circumstances, Id give them 5 stars. Ive been a loyal customer for about 4 or 5 years now. I had 3 different accounts with them. I made some purchases through PayPal that were supposed to be taken from another card thats not affiliated with Founders. Well it came out of Founders which I realize was a mistake on PayPal. However, I was charged an outrageous amount of overdraft fees. The fees totaled almost $200. Thats NOT including my purchase I paid for with PayPal. When I went to explain the situation with Founders, I was hoping for them to credit back a few of those fees. Not all but more than the $32 out of $200 I had taken away, just out of good customer service. They told me it wasnt a Founders mistake so they were only giving me one of the fees back. Ok, I accepted that. I simply asked that they not allow anything to come out if the money isnt there. I checked my account this morning & Ive been charged another $64 in fees. When I inquired about that, once again it wasnt their fault that PayPal tried to pull again so they werent giving me back any of the fees, even though I had asked them to not allow the account to overdraft in the event it happened again, which in my opinion would be a mistake Founders made. My sister in law works for a different bank & I have a friend that works at another & they both said their banks would normally refund the fees the first time. So if you think you have a good relationship with Founders, thats great. But dont make an honest mistake & make sure PayPal doesnt make a mistake because theyll treat you with poor customer service leaving you feeling like they simply dont care & that youve been robbed.

Always very friendly, and very helpful ! Wouldnt go anywhere else!

Work place every. When I went to put my check in the bank the bank teller was talking to someone about her hair and I stood there 20 minutes and no one asked me if they could help me or anything.... Will be closing my account with them.

Friendly staff and services

So again I came to Founders Bank and low and behold same ad usual but this time the bank manager never spoke and he was behind teller counter a lady in a leg brace ask for help and instead of him coming from behind the counter to help her just pointer what to doWhere is customer service ???

When does the direct deposit hit ?

Have reset password constantly seems u would see all the same post from others and find out the problem

Always perfect dealings