The Addison of Fuquay Varina is very disappointing. Very poor communication, I cant get anybody on the phone when I call, and they never return messages. Place is understaffed, has high staff turnover, and they have lost my mothers glasses and some of her clothes. She is often wearing someone elses clothes when we visit.

Mom has been there four difficult months. Food is terrible. Meds are late and out of compliance with time frames allowable. Phone calls from leadership are not returned. More of a skilled nursing situation for most patients, not at all the senior living I was led to expect. Currently looking for a new place.

I had to move my mother here from another state and did quite a bit of research before I decided on The Addison. It was the one place I found where I would want to live. By the time I got my mother in the facility, Covid had arrived. Because of this my mother has not been able to socialize much, but everyone is safe and healthy because the staff has been careful to observe proper protocols. They have been so friendly and supportive of her. I felt they were more than responsive to my concerns during her adjustment period. Im sure my mother will enjoy her time there even more once it is safe for their many activities to resume.

I just recently moved my mother to Addison from out of state so she could be closer to our family. The staff has been very helpful and considerate with this emotional move. Brian, Adam, Cassie, Marie, and all of the caregivers are understanding, patient, and always seem to be in a pleasant mood. Couldn’t have asked for a brewer group of people. Happy that Mom is here!

My mom moved here a little over a year ago. I was so impressed with the welcome. The staff is truly caring. She has been very happy. They have a kitchen they call country kitchen that you can bring meals in and celebrate with your loved ones. Every month is family night that they treat the families to a meal and some games or singing. Really brings that homey feeling. They even slept on air mattresses in the hall during Hurricane Florence to be sure everyone was safe and well taken care of. I would recommend this to anyone who needs a caring place for their loved ones..

My mother has resided at The Addison for 6 years (formerly Carillon). The staff there is nothing short of amazing. Brian, Cassie, Marie, Shauna and the entire team are among the most special people I could ever hope for. Prior to Covid-19, I knew my mom was in great hands with The Addision. This group of amazing people has become even more special, caring, nurturing and trustworthy during this time. I recommend The Addison of Fuquay for anyone who requires their loved ones to be taking care of in the manner they deserve.

My mom has lived at Carillon Fuquay for 3 1/2 years. She is very happy there and has said she would never want to move anywhere else. The staff is truly caring and she praises their patience and attentiveness. I have had extensive interaction with the director and nurse and have always felt they are 100% committed to making sure my mom, and all of the residents, are cared for at the highest level. The staff provide numerous opportunities for socialization and activities for all levels of physical and mental capabilities. The layout of the facility creates a home like feeling with numerous sitting areas which encourages the residents to socialize with one another. The attention the staff provides to extreme cleanliness is apparent and I have never seen any area which needed attention. It is very comforting to know that my mother is being cared for at this level and I am very appreciative that the staff work very hard to make sure her needs are met.

Both my mother and my aunt have lived in Garden Place (the memory care wing of Carillon) for the past two years. The assistance we needed for their placement was provided immediately and sensitively. The services they receive from the staff and administration continue to be individualized and caring. The responsiveness to resident needs and positive relationships with Carillon personnel have made difficult decisions easier and interactions supportive for our family. We are grateful to the Carillon of Fuquay-Varina administration and staff members.

My father has been at Carillon Fuquay-Varina for over 4 years. The current director (Brian) is wonderful, he is easy to reach, responsive to questions and concerns . My father had to go to the hospital a couple of months ago and they could not reach me, Brian went to the hospital with my father and sat with him and answered the hospital staffs questions until I was able to get there. The staff in the memory care unit are like family to me and my father. Some of them have been there from the first day my dad arrived. Dad is well taken care of, I am contacted as soon as there seems to be any issue and when I have an issue it is dealt with promptly, lovingly and professionally.

I just love and adore the staff at Carillon Asst. Living in Fuquay Varina, NC. My Mom has been a resident for a year now. I have had lots of interaction with the staff. They are so committed in making sure my Mom is cared for. I now volunteer at Carillon in the craft room. It is very comforting to me, knowing that my Mom is being taking care of in such a loving, respect full, and caring way.

I have been a resident here for 4 years. The foods has its ups and downs but it is very healthy. There are great staff members that treat me like family. The nurse Amber and the Executive Director Brian are quick to answer questions. My favorite part is going out to eat every Wednesday. Erica, Lawanda and Marie the staff members are great to all the residents.I would highly recommend to any prospective shoppers.-Don Chafin, MSc, PE

The staff have been phenomenal! The Adminstrator and entire staff have gone the extra mile to show their care and skill! I never imagined we could have such a GREAT experience!

I used to work there. Loved it. Had to leave for better pay.

I just want want start with thank you! to the entire staff you have made a very hard and difficult decision our family had to make go very smooth from tbe 1st call i made to you til now this transition couldnt have gone any easier. the entire stsff from the amazing director to my moms care team are the most thoughtful caring and concerned people iv ever meet! actually seeing my mom smile again is priceless and ALL of that is and only because of staff here! i cant thank you ever enough for wgat you do everyday for our family and our mom!

This facility has the most disgusting food Ive ever put in my mouth. High in sodium, processed food - just exactly what elderly people dont need on a daily basis. Staff turnover seems to be the norm. It has taken my mother at least 3 times to get someone to change her bed linens. Finally they were changed after 3 weeks. Its expensive for what you get. If it was up to me she would live somewhere else. The only reason Im giving it one star is because there isnt an option with NO stars.